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Lincoln, NE

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Pet Doctor

3.4 (17 reviews)
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3 years ago

My furkid (Shih Tzu/ Bichon mix) was a great dog for 16.5 years. She was healthy (until the end). Best personality EVER! Great price.

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Review Highlights - Pet Doctor

“We were very hesitant at first because a lot of reviews I'd read I lie referred to this place as a puppy mill or purveyor of factory type dogs.”

Mentioned in 3 reviews

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Packy & Lars

Packy & Lars

(14 reviews)

This would have been the second time taking my dog to this facility…read more The first was great. I dropped him off when they told me to and they had him finished early. I did have to wait about 15-20 minutes when I came to pick him up, as no one was up front. They have a front desk and lobby area that is separated from their grooming area and holding area. When they are back in those spaces they have no idea if anyone is up front or not. They do mention to call, but after calling a few times I gave up. I was willing to write this off because I liked the job they did on my little buddy. But this second time was hellish. They have a number you can text-no idea who you are talking to-but they do. I texted the morning or appt to see if I could drop my dog off early. I had a lot going on during the day and knew it would be tight around his appointment time. They said to get him there at his set time. Well, life happened and we ended up being about 20 min late. From about 1:50-2:15 I had tried to text, call, smoke signal to get some attention. I finally got a response when I was 2 minutes away that we could reschedule. Since we were there I figured I'd try anyways. So, I juggle my one year old and my dog until around 3:00 when someone finally came out from the back and ultimately told me that if I would have been there at 2:15 they could have made it work. They had no idea I was even texting anyone or trying to get ahold of someone for an hour. A few suggestions: 1. Communication consistency. 2. Have a bell or direct line to the people in the back if you aren't going to staff the lobby full time. 3. Let people drop off early. This whole mess would have been avoided had I been able to leave my dog a few hours earlier. They have a holding room anyways. I had to get my child and dog back in the car and drive all the way home. I should have just given him a dang bath at home rather than waste 2 hours of my Sunday.

Now called Embark. One star is generous. This place is a nightmare! I used to go there because it…read morewas cheap but it got to the point I couldn't even fix the sloppy clips they were so bad. You get what you pay for, that's for sure. If you love your critters, steer clear of this place! Andi, the owner is beyond RUDE. And most of the good reviews you will find elsewhere are HER making up fake profiles and leaving 5 stars for herself. She's even happy to steal your identity to do it. Never again!

Pet Doctor - petstore - Updated November 2026

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