Amazing. Prompt and honest. Really care for your best friend. (Your pet) love these guysread more

Danielle took wonderful care of my cat Annie while I was gone. I highly recommend Music City Pet…read moreSitting!

We love love love PawPals!! My dogs come home exhausted and so happy. One of my dogs had a bumpy…read morepast before I adopted her, and she feels so comfortable and safe here. They treat her with so much love. We won't go anywhere else!

PayPal's is such a great place, my dog loves it and is excited every time we come. The staff is…read moresuper friendly and easy Dropoff and pick up. I highly recommend this place my dog has been here since a puppy and now is 5 years.

I am in town for business and found them online. On Friday around noon I clicked schedule an…read moreappointment which takes you through a long drawn out client OnBoarding form which I would assume means you are available. I hadn't received a call within a couple of hours so I called and left a message on Friday for a walker beginning Monday. I did not get a call back so I sent a text as advised by the phone voicemail. I received a response a hour and a half later. I received a text asking for my service address to make sure I was in their area. I sent it immediately. Although this was also provided on the long OnBoarding form. No response until the next day, Saturday saying they are "checking for availability". I get a response Sunday NIGHT at 8pm (now remember I needed someone Monday morning) saying they couldn't find anyone. Thank goodness I had already hired someone else, I ended up using Wag. Otherwise, I would've been stuck at that point. I wouldn't recommend them based solely on their lack of timely communication. Why have you fill out that multiple page form if you're not even sure you can provide the service? That was annoying as heck. No other business worked that way.

They are the only pet care I have ever used and will ever. My Izzy loves Mike and Barbie!!!!…read moreWe do too!!

Awesome vet, AWFUL grooming. They shaved my little girl to death and she looks terrible. They never…read morecalled me to say she was ready so after 2.5 hours i just showed up, and sure enough she was. Her nails are all inconsistent, some are still very long. I had strictly said rounded face, and we got choppy snout. She also didn't smell like a fresh groom either. I really don't know what they spent their time doing with her but it wasn't a groom. Do not get your dog groomed there. Nicest vets and great staff otherwise.

Sadly I was a long time customer and they have recently continued to fail. They claim staffing…read moreissues, but if you are providing a service you take care of your customers, especially on an appointment based business model. Don't take on customers and raise your prices only to provide not only mediocre services, or sometimes not even what you paid for!! I recently had 4 bad experiences in consecutive visits 3 on the grooming side and 1 on the vet side. On the vet side I was told my dog had Lyme disease and needed medication to take care of it. The vet never called in the script until I had to call several times. The spa side has been horrible. Not only have they raised prices, but the quality and service don't even justify half of what they are charging. 2 times nails haven't been clipped and on the last visit, I pay extra for the furminator/deshedding procedure and it was not completed or satisfactory. When I called to get a refund as I am tired of no consequences, they basically blew me off when I spoke to the manger. I was given a bunch of bs excuses (lies) and nothing to remedy the situation. I have asked for the owner or the head person in charge to call me to discuss and nothing. I have posted several times on their social media pages only to have them delete the comments. I will not go away until a satisfactory resolve is obtained. You FAFO with this last screw up. My goal is to post regularly until they do the right thing. I would find better places with proper management and ethics to spend your money.

I am new to the area and chose Hound Haven due to its convenience and price. Sammy is a rescue and…read morealthough he's been with us a while, he was adjusting to the new house and could be skittish. The carers at Hound Haven adore Sammy, treat him well, and understand his personality. They also took Sammy in last minute after a Rover experience I tried went wrong. I'm grateful to the staff at Hound Haven!

We came to Franklin and needed to board our 2 dogs. Found Hound Haven and our dogs loved them!read more

We have been bringing our Shih Tzu (12lbs) since 2022 for overnight boarding when our vet stopped…read moreboarding. The Pampered Pooch has been wonderful with our little dog. He is now 14yrs old and they take him to grandma's house for boarding as she will take small senior dogs. He seems to do great each time and keeps a peace of mind for us when traveling. The great thing is on the boarding they allow your dog to play during the day in the play group with other dogs. They post pictures daily, which is great to see. No extra fees for the playtime. With as many pet owners in the area we have been fortunate to get our dog into the boarding as needed. I would suggest booking in advance to secure your spot especially during school holiday time.

We have a 10 month old mini Aussie Shepherd. She needed a full grooming. The Aussie breed has an…read moreundercoat and fur. Thus, you have to be careful when grooming them because you could damage their undercoat and fur if you use mechanical trimmers. We picked PPPS because of the positive yelp reviews. We booked our pup for an appointment. PPPS uses text to communicate with you and the communication is excellent. PPPS needed vaccine records and many additional details to make sure it was safe for all the other pups at their location. We dropped off Zoey and spoke with the groomer (Bree). Bree was very aware of how to properly groom an Aussie. We had a brief conversation about what we wanted and believed Zoey was in capable hands. When Zoey was done, we got a text to pick her up. I was greeted upon arrival and Zoey was led out to me right away. Zoey looked fantastic!!! Bree groomed her exactly the way we had discussed. Zoey looked even better than I had hoped. I gave Bree a $20.00 tip. When I brought Zoey home and my wife saw her, my wife loved the grooming. My wife's only complaint was that I should have given Bree a bigger tip. I will fix that the next time we bring Zoey in for a groom.

First off, this place warehouses dogs that they claim they are "rescuing" from area shelters. They…read morekeep them in crap conditions with no actual game plan to adopt them. This is what the staff told me and my experience mirrors this. Second, the place smells like urine every time you walk in. Third, if you board your dog, they'll come home with worms, diarrhea, as well as the bag of treats you left for your dog that they didn't bother to give them. If you care about the conditions for your dog, look elsewhere. The positive reviews are all from 5 years ago when they had different ownership.

Staff is extremely rude their human and animal customers. Will be taking my dog to a place where at…read moreleast one person seems happy to be there