Unfortunately, I have to update my review. I have used PestRX for several years. They were recently taken over by Modern Pest Services out of Maine and my service is no where near the level it used to be. I am not sure if this is because of the acquisition or coincidence but the professional, passionate and knowledgeable exterminator (Dan) that used to come to my house no longer does. When I bought a new house a couple years ago the owner himself came out and did my termite inspection and we had a good conversation about pests and bugs! I no longer see Dan, the days of chatting with the owner are long gone and more importantly - my service has degraded. Specifically: 1. Yesterday I called because of a fungus fly infestation in my basement. I was told flies are not covered in my contract. I'm sure that's true (didn't even bother to check). I understand regular flies that can get in when doors open, etc. - but this was an isolated infestation that needed treatment - so even though I have a paid service contract - I needed to call ANOTHER EXTERMINATOR! 2. Dan used to apply my outdoor vector service (mosquitoes, fleas and tics). I work from home so I would watch him don his suit and go deep into my yards shrubbery spraying and strategically treating, with care, to wipe out my mosquito population. Today, I have a series of MUCH younger kids come and in under 5 minutes the walk the perimeter of my yard spraying, not thoroughly, and missing swatches of bushes and land with the clear goal of getting to the next job as quickly as possible. Showing up and parking your truck out front won't rid my yard of tics and mosquitoes but thoughtful and thoroughly application will. 3. I had an episode of mice. Long story short, I caught them all on the old fashion Victor spring traps while they put bait boxes around the outside of my yard, and a few inside. They also provide an inspection report and point out things like gaps in my garage doors, a side door open in my garage and suggest home improvements rather than trying to catch the mice. REALLY? The problem with the inside poison they use is mice can eat it, and then die in your walls where you won't see or find them! The people there still seem nice, but the service is nothing compared to what it used to be. I prepay my services (indoor AND outdoor contracts), and will allow them to expire and look elsewhere for a firm that still has the local, small town feel, employs professionals and actually cares about my business and the results of their service. read more

We are Westport residents and hired Pest RX to take care of field mice in our basement. Jason as his team of poorly trained technicians ( a revolving door) visited our home monthl, placing and removing traps in our basement and attic and around the periphery of our home. We have a bluestone patio where we had custom made cushions on our cast aluminum patio furniture. In drawing the field mice away from our home, Jason and his team neglected to tell us that they might seek refuge in the warm cushions. We called Jason several times to discuss the matter with no response. Finally, We held back a monthly payment to get his attention! We then got a letter advising us that we were being taken to collections. After calling several more times, Jason finally called back and told us that as per the contract he had no legal obligation to tell us that the field mice might head to our cushions. We guess he didn't feel any moral obligation either. To end the dilemma, we paid for his team to pick up the traps. And, after months, We're still being harassed by his collection agency. In our opinion, Jason lacks integrity. Simply put, don't use them! read more

From the moment I first called PestRx, I have felt like my best friends were supporting, guiding and helping me through this extermination process. Every PestRx rep we have dealt with, thus far, has gone above and beyond to educate us and reassure us in a very stressful pest infestation situation. Their prices are reasonable and their customer service can not be beat. I would not want anyone else servicing our home. read more

Since they were taken over by Modern Pest their service is terrible. They are very unresponsive even when I told them if they didn't get back to me I would cancel my service. After 4 phone calls in one week they never called back. I have canceled my service. They also would send a different person for each visit so they didn't get to know the house. Very poor. Definitely don't use them if you need a pest service read more

I got a Groupon for them and they came out after I completed the online forms sent to me. They are excellent!! I wasn't home when they came but I have surveillance cameras and I reviewed the video when I got home. The tech arrived, knocked on my door (obviously no response and no car in driveway), went to truck and got his equipment, then sprayed my lawn. He did the entire lawn as appropriate! The last company I hired only did front and lied about doing the back. (Yes I had it on camera and got a refund and apology). Pest RX did a great job, they are honest and professional. I will use them again and highly recommend them to anyone who's looking for a trustworthy company. Kudos to them for having honest people on the job! read more

Very inflexible when scheduling appointments (they will not give you a time window, so you have to be home all day, if you want them to treat the interior of your home). Also, be aware that when you cancel your contract, they charge you the full quarterly service fee, even if all they do is pick up equipment. For us, it was a very expensive service (over $800 paid) that did not adequately address our issue (mice in the house) Reading their reviews on the net is also telling. For many, it seems to work fine, but when there is a problem (as in our case) they seem to be unwilling to address that problem, and just refer you to the small print in the contract they talked you into signing. read more

Very honest company. We bought a house and the home inspector recommended a termite inspection and possible treatment. We had PestRx come out for a quote and owner did his inspection and said it wasn't necessary- and in fact he wouldn't recommend doing anything. He was a friendly and personable guy. We truly appreciate the honesty because it would be very easy to take advantage of home owners and push unnecessary services. Moral of the story I would call this company again in a heartbeat if we ever DO need anything!! read more

Had a groupon coupon for them to come and spray my yard for ticks, fleas and mosquitos. That was three weeks ago. Came fast and did there job. Had a party outsideon the 24th. We jad to keep soraying ourself for mosquitos kept getting bit and found tick on one of my dogs. Maybe because I didnt pay the full price they didnt do a great job, Now I will have to hire someone else to come back and soray my yard. Very dissapointed. read more