I needed a last-minute home inspection for a home purchase, and The Bug Man came through right…read moreaway. They sent Jamie Rodgers out first thing the next morning. He was professional, personable, and incredibly thorough. My agent was so impressed he even asked for Jamie's business card. I have a serious phobia of bugs and rodents, but Jamie put my mind completely at ease. I couldn't have asked for a better experience. The Bug Man should be proud to have an employee like Jamie representing their company.

I requested an estimate and was told that it was a one time cost to have them come out but if bugs…read moreremained they would come back but we would have to pay again

I've used Renegade for the past 6 years. Always had prompt, excellent service. I highly recommend!read more

Moved into a house that unfortunately was infested with fleas. Called Renegade to come out. Tim…read moresprayed the house or so he said he did. Did not do anything. Actually I felt the fleas became worse. I started saving ones that I found and put them in a bowl of soapy water. Called Tim to come back out because he claimed it could take more than one service. He stated he would spray again but didn't want to use "the expensive spray". Still did not get rid of the fleas. I don't feel I should have had to pay for a service that did absolutely nothing. Jordin the secretary kept calling and harassing me for payment. Very rude customer service when Tim "guarantees his service will take care of the problem". Don't use them! You will waste your money.

Staff scheduled and no showed four times. It took contacts with better business bureau to attempt…read moreTo get the work completed. This has gone on for months, we had to pay as they turned the claim over to collections and the work still isn't completed. Very frustrating as now they won't even return calls to complete the work. No one seems to be responsible and managers never return calls. I would give them Less than a one star.

Unfortunately, I'm not sure I've ever recommended a vendor less. If you have a choice of vendors…read morefor your pest control needs, I would suggest looking elsewhere. My frustrations are largely with the way this business is organized from a management, communication, and customer service perspective. No specific grievances against the technician or even individual reps. I placed a work order for my condo unit through my HOA, and this is the partner vendor. There has been evidence of rodents in our top floor unit attic (droppings) so was looking for service to remediate. Was able to get an appointment scheduled quickly after the work order was placed. Great! Had a confirmed time window of 8am-noon. I made arrangements to be out of work and at the home during this time period so someone could let the technician in and talk about the job as needed. The time comes and goes, and the technician is a no show. I give the vendor a call to check in to see if there was still someone coming, which routes me to a generic customer service rep, and the best they can do for me is take down a message and request a callback. No one calls and I have to leave. I get an email around 4 or 5pm noting that someone stopped by around 2pm but wasn't able to complete the service because no one was there. No phones calls or attempts to reach me to let me know they were running behind, a new ETA, or even when they arrived and weren't able to get in. A bit frustrating, but I was able to get the service scheduled for a week later. Same confirmed time window of 8am-noon, same situation of making arrangements to be there, same no call no show experience... And I had requested a call to let me know when they were on the way as well this time. Again, many hours later I got an email saying someone had stopped by around 2:45pm. Rescheduled again... for two more weeks out... this time someone does show up, and at that point informs me they don't have ladders anymore so he can't go up to our attic, which was clearly the issue noted in the work order. The worst part of the experience was just that there was no way to reach someone directly to sort things out with the missed appointments. Any call will go to a different rep and all they can do is take a message, put a note on the account, and request a callback. Not one time did I actually get a callback as requested. I only was called in response to emails with the HOA and vendor. These calls came from computer created numbers that you couldn't call back.

Great service from Cody, he came out quick and was easy to work with and professional. Kept me…read moreinformed and took care of my issue! I'd give five stars but the receptionist wasn't on top of things. She put me on hold for an eternity, hung up on me and then gave Cody the wrong information so that he had to come out twice.

WARNING - DO YOUR RESEARCH BEFORE HIRING CRITTER CONTROL…read more We had an extremely disappointing experience with a critter control company and I would NOT recommend them. We hired them for a woodpecker and raccoon issue at our home. The service was: - Very poor communication - Significant delays despite repeated follow-ups After signing a contract and paying a substantial amount, it took over a week just to install a few repellents over a wide area . Scheduling was unreliable--appointments were promised but repeatedly missed. Phone calls followed by empty promises but no delivery. This week alone: * Told they'd come Monday didn't show * Called Tuesday promised Wednesday/Thursday * Today is Friday still no show Meanwhile, the problem has worsened, and we now have more damage than when we started. What's most frustrating: we suggested solutions (like reflective streamers that had worked before), but they dismissed them. When you pay $$$ prices, you expect professionalism, communication, and results. We received none. If you're dealing with wildlife issues, please look into other companies and read reviews carefully before committing.

I wanted to give a zero. I need there services for bed big infestation. Got told not in the…read moreservice area even though we are within 30 miles or so of the Toledo/Sylvania office. All the companies that use heat to treat this problem are in larger municipalities. So what we are suppose to just live with the issue. Their rep that called me back is the one that told me he wouldn't take on this job. It's a 25 minute drive or so. Very disappointed.

They won't call customers when you request on line. Probably should not have a website if they are…read morenot going to attend to it .