Front of office staff have a REALLY hard job. Today when I was making an appointment the computer…read morewould not let SONIA allow me to make an appointment because I allegedly have 5 no shows on my record from 2018. Long story short SONIA straightened it all out and I have my appointment for Friday. This took her a considerable amount of time and patience. She also updated my insurance info. Competent office staff is very important. Shout out to SONIA.

New patient was 1 minute late literally and did NOT take us in. Very unprofessional, staff was not…read morecommunicating the day prior everything has to be ready by the time you come. No 1 minute past. Is this really what you want.

I like to take this moment and mention that the new Northwestern Medical Acute Care Med Center in…read moreGurnee is the most impressive health care facility in our regional area. Their outstanding care is attributed to a number of key factors. The essence of their successful delivery of services is they utilize a process care model. From end to end the focus is on providing consistent quality care, providing simple explanations for each individual task to the patient. We had a family member who had a severe cut due to a kitchen knife. It was very clear that this was a serious cut needing medical attention. We were concerned and started calling provider acute centers until we contacted NMFMC in Gurnee next to the Holiday Inn. Our regular provider (NSHS) was too busy and there were issues with the other acute care centers. We walked in and instead of waiting we got immediate attention. I also noticed that other people coming in also did not have to wait long if they also had serious issues. Even the chairs were more comfortable than other medical facilities. Because of the severity of the cut a number of medical care tasks were performed. It took a while. While waiting I walked up to one of the medical admens and asked how everything was going. The medical admen pulled a screen identifying and mentioning to me the particular patient care task our family member was expereincing and then telling me the next medical procedure that was performed and telling me how long I would have to wait. Having a healthcare IT background I was immediately impressed. This was the first time I had encountered process oriented patient care. To top it off the Dr A and the J shared some comic relief with our family member during the beginning of the patient - doc - nurse encounter. Laughter and happyness is a great pain deterrent, calming intial concerns. , My suggestion to anyone is even if Northwestern Medical is out of your network, when you have an immediate care need, drive the extra distance, spend a little more, and experience a great healthcare outcome! Northwestern Medical just might be a uncommon healthcare provider which has successfully converged the practices of healthcare, process, patient care, and empathy, generating great family - medical outcomes. DSoley - Chicago area

Not the level that I expect from North Shore. I waited 45 minutes for the doctor to see me - I am…read morecertain I would still be sitting in the exam room if I didn't go out to find out when I was going to be seen. For the amount of money that we Americans have to pay for good health care in this nation, I refuse to have a doctor treat me an my time as if it is of no consequence.

Dr. Villavicencio is by far the best MD I have come across. i waited a short while when i met her…read moreshe spent a lot of time with me and explained everything. Her knowledge as well as empathy made it obviously that I had found the MD I would be staying with. I have seen her as well as my children many times since that first visit and am just as happy with her today as the first visit. I can not recommend her enough she is an excellent physician!

I have been a patient of Greenleaf Medical for approx. 35 yrs. I have been under Dr. Puthenveetil's…read morecare for several years now as is most of my family! The care is exceptional, starting at the front desk, where Dee and the reception staff greet you with a smile, and answer all your questions., The medical/clinical staff are patient ,thorough, and kind. Dr. Puthenveetil always takes the time to get to know his patients, and truly cares about them. My family and I would like to thank Greenleaf Medical and all our healthcare heroes for all you do!

I have been a patient of Dr Puthenveetil for over years now and hope to be for many more years. Dr…read moreis a great listener, and I feel we work together as a team to keep me healthy. Never had a problem here.

Can you give zero stars? This doctor doesn't respond to her…read moremessages, nor phone calls nor phone calls from nurses stating high priority. I've seen a review on another website saying she has analytical brain of an engineer. She's very direct in her approach. I am not expecting my doctor to hold my hand. However, I do expect them to be decent enough to respond to my messages. This physician should consider changing her line of work. Horrible.

Worst doctor's visit in 40 years! I was there because I felt like there was a shard of glass in the…read morebottom of my foot. After looking at my foot for 15 seconds, Dr. Dooley said, I think it's a corn or callus. I knew it was much more than that. The area was dark, hard & painful. I was referred to a podiatrist. After noticing my frustration she references my blood pressure. She speaks about it being a concern then reads notes where my PCP noted normal. I told her those disparities are why I am not apt to take pills suggested. She continued what I call a barrage of poor bedside manners. I told her I get annoyed easily and I pray about it. Not only did she make inappropriate references to the issues that I was not there for, my insurance denied coverage because she noted I had a corn or callus, which is routine foot care. After explaining my condition to the receptionist even SHE knew it was more. Turns out I had a plantars wart highly contagious virus. Better care would have detected more.

I'm really impressed with the wuality of cre. Thank you so much Jackie, I really needed the…read morecleaning, and I'm doing my best to find the best equipment that works for me. I love the new drink station, the fabulous artwork & the overall feng shui of the waiting room! Thank you for suggesting some new toothpaste, although I'm enjoyjng my SP-6 probiotic toothpaste, I also see that there is some room for improvement. I look forward to investing in the CariFree Gel & mints. Also the bathroom spray, is like none I have ever seen with very nicely aourced ingredients! Good packaging.

Be careful. Please. That's all I can say. I have no words for this practice. I'm in distraught…read more Destroying my face wasn't enough for these people. Just keep adding fuel to the fire. You physically hurt me. I trusted you to take care of me and all I got was a messed up face. It's truly very sad. I cry everyday because of this practice. Just be careful. That's all I have left to say.

I've been going here for years and I have had great experiences with every provider. I mainly see…read morePA's and every single one has been great.

Dr Sallam is the best doctor I have had in a long time. He is professional, kind and very…read moreknowledgeable! He handles your needs and concerns efficiently and gets to the root of the issue. The office staff and PA's are awesome, welcoming and make you feel at ease. I would highly recommend Dr Sallam if you want all of your questions and concerns handled efficiently! Thank you Dr Sallam!!

I have been receiving Botox treatments for over 20 years and have also worked in the medical…read moreaesthetics industry for 11 years, so I'm very familiar with how a reputable practice should operate. Unfortunately, my experience at this location was deeply disappointing and concerning. From the start, there were red flags. The appointment took an unusually long time for a straightforward Botox procedure, and there was no doctor or supervising medical professional on site--only injector nurses. I was told to return in two weeks for a follow-up, which is not standard protocol for authentic Botox treatments from Allergan. In all my years of experience, I have never been required to come back for a "follow-up" unless something went wrong or the product used was questionable. *The owner responded that she did not find my name so I edited this review to include my name and validate this review. The name is Gregoria L and the visit was this year in May . Based on the results and the experience, I strongly suspect I was not injected with genuine Botox. When I raised my concerns and asked for a refund, I was met with complete resistance and a flat-out refusal. This was a frustrating and unsettling experience. I do not feel confident that proper or authentic materials were used, and I cannot recommend this place to anyone seeking legitimate, professional cosmetic treatments. If you value your safety, time, and money--go elsewhere. *I will be reporting this facility to Abbvie.

I've been coming to ALC for more than 10 years. The services performed are outstanding! The…read moreenvironment is professional and clean. The gals that work there quickly become your friends. I've been working with Ondrea for my skin care and weight loss. I just can't say enough great things about her disposition and care. Then there's Daisy at the front door... can make you smile on the cloudiest days. You will not be disappointed.