I will never shop at Simmons again, and I cannot recommend them to anyone based on my experience…read more
On Saturday, July 11, 2026, I visited Simmons for the first time. I found a Glock 21 Gen 4 in the display case marked at $899.00. Before visiting, I had checked their website and saw the same firearm listed for $599.00.
I asked the salesperson about the price difference. He checked with the manager and returned a few minutes later stating they would honor the website price. However, because they do not process firearm transfers within an hour of closing, he asked me to return Monday. I agreed.
On Monday, I left work and drove straight to the store, arriving at approximately 4:03 PM. I did my best to arrive before their transfer cutoff but was unable to make it in time. I apologized for arriving late, explained I was there to complete the purchase, and the salesperson took my ID and handed me the paperwork. I was halfway through filling it out when the owner approached.
The owner told me the website had not been updated and that he had sold the same model on GunBroker for $750.00. He then told me he would not honor the $599.00 website price, despite the fact that I had already been told on Saturday that they would.
The website not being updated was an internal issue with Simmons, not the customer's responsibility. I relied on the advertised price and, more importantly, on the commitment made by their employee after confirming it with management. If they had no intention of honoring the price, they should have said so on Saturday instead of asking me to return Monday.
I made a second trip, spent my time and fuel, and had already started the paperwork before they changed their position. This was not just a pricing error--it was a broken promise and poor customer service.
Based on this experience, I will not do business with Simmons again, and I cannot recommend them to anyone expecting a business to honor the commitments it makes to its customers.