Was such a great experience, staff was personable and professional. Very caring and explains…read moreeverything. Would highly recommend! We went in for a major procedure and the team eased all our worries and our son is doing just fine, at 5yrs old. (A.Mafi)

This review is strictly to raise awareness that this establishment has a broken front desk system…read moreand nothing to do with the great dentists and hygienists! Please note: I'm a returning patient and already have another child currently receiving orthodontic treatment under their care. This isn't a first impression--it's based on my experience as an existing patient. Getting in touch with the office has become an absolute nightmare! I called on Wednesday around 2:30 PM, left a voicemail stating that we would like to proceed with their orthodontic treatment for my other kiddo, and never received a return call.  Yesterday, I called multiple times. The one time I was able to get through, the staff member was helpful and scheduled my appointment. However, when I needed to call back just a few minutes later, I was once again stuck in the endless cycle of unanswered calls and voicemail. After nearly four hours of trying, I finally reached someone again. To make matters worse, the automated appointment reminder was sent to both of my email addresses with the wrong appointment time. I immediately called the office at 4:05 PM to get it corrected, but once again, I was sent straight to voicemail with no response. The front office appears to be severely understaffed or operating with a broken communication system. Patients shouldn't have to spend hours repeatedly calling, leaving voicemails that go unanswered, and then receive incorrect appointment information with no reliable way to get it fixed. The dentists and hygienists deserve recognition because they provide excellent care and have always been professional and kind. Unfortunately, the front office experience overshadows that quality of care. I sincerely hope management addresses these issues because the current system is failing patients.

Dr. Jas and her staff are great! I highly recommend this…read moredental office. I'm a relatively new patient, as I had a horrific experience with my previous dentist. Prior experiences led to me switching from an HMO plan to a PPO plan, and I was quite fortunate to come across Dr. Jas on the insurance directory and Yelp. The 5 star reviews are very well-deserved. PFD is very transparent with their pricing and Dr. Jas is a wonderful dentist. She's very sweet and thorough and does a great job explaining procedures and dental hygiene practices. The front desk staff are also very polite and welcoming and are thorough with going over forms and invoices. They have a free parking lot behind their building that you can access through Pacific. I had a cleaning appointment, as well as a crown preparation appointment, and I'll have my next appt within a week for my crown placement. My crown prep appointment took about 1.5 hrs this morning and Dr. Jas explained what she was doing throughout the procedure and was very gentle and knowledgeable. Highly recommend!

I've never trusted a dentist or her office staff as much I have Dr. Kamboj and Park Family Dental…read more I've been going to her for years. She has always told me honestly whether she thinks a treatment is actually needed or advisable. She has worked with me within my limited budget to make treatment and cosmetic dentistry decisions. She is very mindful of pain concerns and makes adjustments. I always request numbing gel for sensitive areas before cleanings. She and her staff are patient when I want to know every cost before deciding. They are also consistently kind and incredibly efficient for a small operation.

Every single person at the office is kind, great with kids, patient, thorough, and makes the…read moreenvironment so welcoming to a little kid.

All the dentists are so knowledgable and make the children feel safe. My kids actually like going…read moreto the dentist!

Dr. Lau is our family dentist, but he's also become a trusted friend. We've been to Dr. Lau's…read morepractice for many years and we've referred countless friends who all think he's amazing. He's highly skilled, incredibly efficient, very professional, and extremely ethical. It also helps that he's really funny and easy to talk with. He really cares about his patients and their well being. Dr. Lau has treated my daughter since she was in elementary school; she has a good relationship with dentistry because of Dr. Lau. The biggest compliment I can give Dr. Lau is that he has an incredibly light hand. Even though you're getting a dental procedure, it'll be the most gentle version of that procedure. My spouse walked away from a root canal thinking it was a light procedure. We love Dr. Lau and we think anyone new who comes here will feel the same way! His staff is also fantastic!

Words cannot express my deepest gratitude, and appreciation that goes out to Dr. Mathew Lau and his…read moreteam at South Shore Dental. My situation is unique, so I will save you the long story/rant. After much intensive research, I found that Dr. Lau had the best reviews in all of the East Bay. I was apprehensive because our dental insurance had been deactivated due to budget cuts from this new administration. I was left despirit and in despair trying to find a quality dentist I could trust with my family of 6 with medical conditionsand disabilities. Coincidentally, my tooth chipped to reveal a cavity which needed to be filled before it hit a nerve. A week later, I found myself at South Shore Dental. My first visit was met with how friendly and professional everyone was. They were all incredibly kind, helpful, and created a feeling of ease and trust. Dr. Lau explained everything and answered all questions with thoroughness and clarity of the examination/consultation. I was especially impressed with his compassion and empathy as he listened to my situation and how it brought me to his office. I am impressed with his integrity and incredibly touched by his generous heart. The procedure was surprisingly comfortable, and there was no discomfort during or after. I loved how he walked me through the whole process as he addressed my concerns and made me feel heard and respected. I have been telling everyone how great Dr. Lau is as he lives up to and surpasses his reputation. I feel incredibly blessed have met Dr.Lau and to have him work on my teeth and esspecially how he went above and beyond to help me with all my concerns. Dentistry truly is his calling in how he is passionate in his profession, and it is reflected in his work and relationships with his patients. Not everyone in life can say they love what they do, but Dr.Lau can! God has certainly blessed him, and I love how he is giving back in God's name. Anyone who goes here can feel confident that you will be provided with exceptional care and an outstanding dental experience that far exceeded and surpasses all other places. Philippians 2:3-4: "Do nothing out of selfish ambition or vain conceit. Rather, in humility value others above yourselves, not looking to your own interests but each of you to the interests of others".

The environment is nice. Appeals to kids. They give prizes after the appointment. It's up to date…read more The doctor is very kind and reasonable. He is gentle and pleasant to the kids. Overall I recommend. My kids have gone here 2years and they love coming in every time.

This is the best dentist office around with the most reasonable prices and accommodating staff. Dr…read more Phu is amazing at what he does and knows how to talk to kids and make them comfortable. The whole staff here is like this too. My son has been coming here since he was 5 years old and he is now 10 and even though our insurance isn't trying to pay as much as they used to and I'm coming out of pocket more, I still bring my son here bc it's the best. He's never been scared to see the dentist and actually looks forward to it now especially bc he gets the toys at the end. The space is very clean and kid friendly and they have toys and coloring for kids while you wait. Also, every season and holiday they decorate the office up and it makes the space really festive and fun. It's a great place to bring the kids for their teeth and I can't recommend it and the team enough.

Dr. Rebecca Hsieh is my son's pediatric dentist, and we have been patients since the office first…read moreopened. When my son and I first walked into the office, we were amazed by the beautiful interior design and the welcoming atmosphere they created. The environment is warm, inviting, and very child-friendly. It feels like a fun kindergarten classroom, which helps ease my son's anxiety and makes dental visits much less stressful. Dr. Hsieh is incredibly sweet, patient, attentive, and highly skilled. Her treatment plans are thoughtful, thorough, and tailored to each child's needs. She takes the time to explain everything clearly and makes sure her young patients feel comfortable and cared for. Since becoming a patient, my son has actually enjoyed coming to the office for his dental checkups and treatments. We truly appreciate the wonderful care and positive experience they provide. I highly recommend Dr. Rebecca Hsieh and her office to any family looking for an exceptional pediatric dentist.

Awesome experience for toddlers and kids! I took my 2 year old. She had a blast, she was sad to…read moreleave ;) they have tvs on the ceiling for the kid to watch and stuffed animals for your kid to show how they brush the teeth. For my kiddo they just used a regular tooth brush to brush and examined how the teeth looked. Overall super positive experience!

My 3 1/2 year old granddaughter has seen Dr Wong for a few check ups and a complex dental…read moreprocedure. She now asks when she can see him again. He and his staff are very kind, patient and knowledgeable. I highly recommend this office.

Been taking my now 6 year old since he was 1 and my almost 2 year old now for the 3rd time. I love…read morehow they accommodate them at the same time and they are seen on the same day! The staff are very nice and understanding. The place is always cleaned and it's always a very welcoming environment. Dr. Wong always answers all our questions and meets our expectations! He goes into detail about everything and definitely works around kids. Definitely recommend this place!

Dr. Denise Bass Allen was incredibly patient and took the time to introduce every step of the exam…read morein a gentle, reassuring way. From the gloves and mirror to counting her teeth, brushing, and even choosing her toothpaste flavor, everything was explained so thoughtfully. My daughter even put on the sunglasses to protect her eyes from the bright lights, which made her feel more comfortable. By the end of the visit, she was calm and engaged. She received a new toothbrush, toothpaste, floss, and two tokens--which she happily used to get a gem and a necklace that she proudly wore for the rest of the day. Afterward, I asked what she thought of Dr. Denise. She said, "She's so nice--and Donna too!" Donna, the dental hygienist, was wonderful as well. I'm so grateful for such a positive and supportive experience. It made a lasting impression--my daughter even said she loved going to the dentist when we talked about our day at dinner. Truly thankful for the care and kindness shown here.

Amazing! From the moment we walked in we felt like this office REALLY loved and understood kids…read more Our little one's nervous mind was put at ease with a tooth fairy tree in the waiting area, fish tank (complete with Nemo) and a play castle. The exam area is open and parents sit with their kids. The front desk went above and beyond to help navigate insurance questions. Dr. Carl is a GEM!

Dr. Vicki Wang and staff are miracle workers. They have done a beautiful job with my teeth. They…read moreare very positive, helpful, fast and flexible. I had Braces. I had a serious underbite. So they referred me to a Oral Surgeon for corrective jaw surgery. I want to say thank Dr. Vicky Wang and staff for changing my life. You are all my extended beautiful family. With love Benjamin A. Love Jr.

Vicki and team are amazing! From front office team to the…read moreclinical team and of course Dr Wang, all interactions and experience with the practice are great. I had a 2 year long engagement and the quality of care was high at every visit. I would recommend anyone young and old to use Island Orthodontics.

I just finished my Invisalign treatment with Dr. Johnson and Dr. Jolly. I had considered 5…read moredifferent orthodontists and chose Dr. Johnson's office. During the first consultation Dr. Johnson was very thorough and explained what I needed to have done besides just wearing the Invisalign trays. All the other consultations were pretty quick and simplistic and wanted to charge you more at the end if you were not happy with your results. Dr. Johnson gives you an upfront fee and ensures you are happy when you are done. Besides the doctors, the rest of the team are such rockstars. Kerri at the front desk has the office running smoothly. There was never any appointment mixups or that kind of nonsense. The dental assistants were all great and nice. I always leave feeling satisfied. Highly recommend!!!

My son was told his treatments would run for 18 months, so that time elapsed. Then every time we…read morewould show up expecting it was his last treatment, they would scold him and say, "You have to wear your rubberbands! We'll check again in another 4-6 weeks. " This happened in May, then August, then September, then October, then November. Each time he came out of a 6 minute appointment with the same vague prognosis and direction. He was absolutely 100% consistent with keeping rubberbands on 24/7. However, finally, today after 25 months of treatment, the doctor asked him to show how he was putting on the bands and realized he was not attaching his rubberbands at the right anchors which was affecting the movement of the teeth. When he was not progressing, shouldn't they have thought to do this 6 months ago? So I expressed frustration. The doctor tried to tell me that they had predicted the braces coming off in November but I could point to a note right on his chart that said September. She also tried to show me on his chart small notations that she said meant each time he has been in that they taught him how to attach the bands. He says no, they just asked if he was wearing them. They verbally told him what to do but never checked as today. He has also gotten contradictory directions; one doctor said to wear the left side always and the right only at night. Then a different doctor said to always wear both. Now this third doctor said he should have been doing the different schedule for left and right sides. This place is a factory churning people through in under 15 mins each. I did not think I needed to go stand next to my 16 year old and listen and watch over the care, but if you use this business, you definitely should. Shuffling patients between 3 doctors does not seem like best practice to me and you might end up with months of extra discomfort due to their cursory exams and lip service.