Was such a great experience, staff was personable and professional. Very caring and explains everything. Would highly recommend! We went in for a major procedure and the team eased all our worries and our son is doing just fine, at 5yrs old. (A.Mafi) read more

This review is strictly to raise awareness that this establishment has a broken front desk system and nothing to do with the great dentists and hygienists! Please note: I'm a returning patient and already have another child currently receiving orthodontic treatment under their care. This isn't a first impression--it's based on my experience as an existing patient. Getting in touch with the office has become an absolute nightmare! I called on Wednesday around 2:30 PM, left a voicemail stating that we would like to proceed with their orthodontic treatment for my other kiddo, and never received a return call.  Yesterday, I called multiple times. The one time I was able to get through, the staff member was helpful and scheduled my appointment. However, when I needed to call back just a few minutes later, I was once again stuck in the endless cycle of unanswered calls and voicemail. After nearly four hours of trying, I finally reached someone again. To make matters worse, the automated appointment reminder was sent to both of my email addresses with the wrong appointment time. I immediately called the office at 4:05 PM to get it corrected, but once again, I was sent straight to voicemail with no response. The front office appears to be severely understaffed or operating with a broken communication system. Patients shouldn't have to spend hours repeatedly calling, leaving voicemails that go unanswered, and then receive incorrect appointment information with no reliable way to get it fixed. The dentists and hygienists deserve recognition because they provide excellent care and have always been professional and kind. Unfortunately, the front office experience overshadows that quality of care. I sincerely hope management addresses these issues because the current system is failing patients. read more

I am very appreciative that someone reached out by call to follow up on the issue and already investigated to understand the probable issue so to be able to quickly address it within ONE phone call. Much thanks and gratitude to Julie. She's an amazing personnel that not only shared where things went wrong but also took ownership of the issue for the dentistry and already had plans on how to address the issue so that it doesn't happen again. She took my complaints in a very professional manner without even a slight defensiveness which goes a long way when it comes to customer care. APD, Julie is a keeper and as someone working in a related customer care field, I would love to have an employee like Julie. read more

Alameda Pediatric Dentistry - Play area - Pediatric Dentists Near Me - Alameda, California

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I am so glad to have found a dentist that really cares about my kids and their dental health. Dr. Thenard is so caring, gentle, and kind. My youngest (who has a fear of doctors) loves her and looks forward to his dental visits. On our most recent visit he had several cavities and I was nervous about how he would react to getting them filled as he has a fear of needles. I was very relieved when Dr. Thenard said they have a new laser device that doesn't require a shot to fill cavities! Crisis averted! I'm so grateful to have found this place. read more

I can't even imagine taking my children ANYWHERE else for BOTH dental and orthodontics. This staff is SO professional, efficient, responsive, well informed of the NEWEST science and NEWEST devices to help my children with their oral hygiene, oral health, and beautiful smiles. They are GREAT with EVERY age and can shift immediately from how to speak with children to how to speak with parents, then back again. Amazing to watch. They collaborate with each other (dentists / orthodontists) and right in front of me - you CANNOT get that kind of care ANYWHERE else. It's so comfortable in the back, welcoming, not scary (which, for many, dentist appts can be) - clean, neat. They are GREAT with one of my children who has serious medical problems around needles (syncope, etc) so they have ALL of my respect and loyalty Michelle Irving read more

They provided great care for my son. After the treatment, we had a disagreement about the bill and they approached it very amicably and fairly. I would highly recommend them. read more

My son who is now 3.5 is seeing Dr Ngo, on regular basis since he was 1. He is not afraid even looking relaxed during exam. We really like this facility, since all the assistants and Drs are very friendly and helpful. read more

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We have bring our kids here, from the first one until the last one 27 years, and what can I say, always a great service, friendly people, and my kids have a great smile every time! Thank you for everything. read more

My son has been coming since he was 1 and now 5 and we've had a good experience. The facilities are super clean and nice. And you can tell all the staff love children. He's had a few extractions due to injury and all was good. The waiting area has a big ship and a play kitchen with kid movies on the TV. I have Guardian insurance which they accept. There's a parking lot so parking is easy. read more

Alameda Pediatric Dentistry - Nice welcome! - Pediatric Dentists Near Me - Alameda, California

I can't say enough great things about APD. We've been going there for about three years. The staff are true professionals and super sweet with the kids. The clinicians are skillful and have excellent, kid-friendly bedside manner. They have all of the latest and greatest meds and technology, like sedation that doesn't require general anesthesia and laser treatment for cavities. Billing is transparent--they tell you the estimated costs before a visit starts. We used to go to POW Dental in Albany and this is head and shoulders above. We also go to the Oakland office on Grand sometimes. read more

Thank you so much to the team at Alameda Pediatric Dentistry & Orthodontics for taking such great care of my son today. LY was incredibly gentle and patient with him, which made a big difference. And Dr. Cozin did an amazing job explaining the treatment in a way he could understand. We truly appreciate your kindness and professionalism! read more

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We have been bringing our son here since he was a toddler--more than 15 years now. The staff has always been kind, patient, and accommodating to his needs, making every visit a positive experience. Over the years, he has received regular checkups, orthodontic treatment, and, most recently, had his wisdom teeth removed. Throughout each stage of care, the team has been professional, attentive, and supportive. One feature we especially appreciate is the TVs mounted on the ceiling, which allow children to watch shows during their appointments. It helps keep them comfortable and makes the dental experience much more enjoyable. We highly recommend this practice to any family looking for excellent pediatric and orthodontic dental care. read more

My son had to have procedure done and Dr. Whal and staff are great! They made my son relaxed and comfortable. He was able to participate. I would highly recommend here! read more

We've been going to this practice for almost 30 years. My daughter is intellectually disabled, and even though she's an adult now, they continue to see her. It's been a Godsend to us. read more

I've been taking my daughter here to see Dr. Ngo since she was four (she is now 12). My daughter absolutely loves coming here and is never fearful or nervous. The staff are welcoming and efficient. We've seen several different dental hygienists and they have all been very kind. The waiting area is spacious and has a small nautical play area. The tv's are always playing kids programming. Each exam station is set up with an overhead TV and kids get their choice of show to watch during their cleaning. They'll even give kids sunglasses so they don't have to suffer the glare of the bright exam light. Everything is designed and done with kids and their families in mind. Dr. Ngo is professional and very, very nice. She talks with both the kids and the parents. She takes care to explain how the teeth are developing and if there are any concerns to watch for. We moved to Contra Costa county several years ago, yet I still bring my daughter to Alameda for her checkups. The service we get there is really worth it. Highly recommend! read more

Earlier this week my son (11years old) had a dental cleaning with Brando. Typically trips to the dentist are very stressful for my son but this time he was relaxed and enjoying the whole experience to my surprise. Brando made the effort to connect with my son which I truly appreciate. He was simply kind and compassionate, and aware of my son's needs. And at the end of the cleaning my son said "I give you a ten out of ten!" There you have it. Thank you Brando. read more

Our visits are always great. The dental team is kind and patient with my children. When it comes to extracting teeth, they consistently do a dynamite job. read more

I couldn't love this office any more! They are wonderful with my autistic 5 year old! eally know how to connect with him for his appointment needs. Easy to schedule, reschedule, and make appointments, always friendly, and exactly what we need in a pediatric dentistry office. read more

10/10 experience with the entire team. The check in process is quick and easy and they show kid's movies in the waiting room until you're called back. The tech was quick and efficient, the dentist came in shortly after and took such care in looking at their teeth and explaining when we should expect the rest to come in! We've been to the office for our first and second dentist visits and will continue for as long as we can! All the staff are so kind, considerate of your time and make sure your kid is comfortable during their services! read more

#2401027 Today my son's first dentist appointment was EXCELLENT!!!! I was so scared to come in, built with anxiety because my kid is special needs and I already knew that it was going to be crazy with how he would act. I'm SOOOO happy that the whole staff was amazing with him!!!!!!! We chose this pediatric dentistry because they specialized in special needs patients. This dentistry is on the 3rd floor, suite 309 at the JMH building. We came in 20 minutes early and Sharon was the front desk personnel who signed us in, verified our insurance, is very polite, professional, and personable. And they took us in very quick and we didn't need to wait that long. The lobby area had a play kitchen set that put my kid to ease. He loved playing with the kitchen set and it gave me a minute to indulge in the quiet atmosphere of the office. Chelsea came and got us and we went straight in to a private room (due to my son's sensitivity) and I am really glad that they had a room that has a physical door because my kid kept crying really loud since it was his first time at the dentist. Chelsea the hygienist was very attentive, kind, patient, respectful, and fun to be around for my child. She asked us about my child's medical background history like allergies and medication, then asked what channel my kid likes to watch on the tv (tv was on the ceiling for kids to lay down and look up) then she gave my kid a cool toothbrush to check out and calm him down. She also gave him some cool sunglasses so that he can put on while the dentist looks at his teeth. She also sang songs like wheels on the bus so that he can focus on the song while opening his mouth and letting her clean his teeth with the toothbrush and toothpaste. She was also very careful while doing the cleaning and she also comforted him when he cried. She did a fantastic job of comforting him. Leila the dentist was very sweet and let my child play with her gloves. She gave him a extra pair so he can put on and checked out his teeth and put something on it to protect it and made sure he had no cavities. We were happy with the results of no cavities! After he was done, Chelsea gifted my son a "Cavity free club 2024" sticker ribbon, a cars sticker, toothbrush, toothpaste, a toy car, sunglasses, and floss. I ABSOLUTELY recommend to any parent who has a child who is afraid to get their teeth cleaned- this is the place to go. We love this dentistry already. Chelsea helped us book our next apt in 6 months. Thank goodness to the whole staff made it quick and efficient with the service so nobody has to suffer with my son's whaling. The facility was well kept, clean, and tools came from sanitized blue bags. Again, the staff was very caring and I can not express how thankful I am for not waiting even though we came in 20 mins early. read more

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We love Dr. Wahl and the entire team at APD. They have a way at making the kids feel comfortable. We've been going to APD for over 8 years now. My daughter goes there for both dental and ortho. We've always had a great experience with the practice and team. read more

The office staff is well coordinated and friendly. The waiting area is comfortable and nicely decorated, with interesting magazines available. A small team of calm, friendly, focused clinicians took care of my daughter and applied braces in a communal space. I was surprised and pleased to be invited to sit near my daughter throughout the entire session. (I expected to leave the office for an hour, then return. Staying was a much better option for my daughter and myself.) Other kids reclined in their chairs, watching movies on screens placed above them. My daughter did the same. An hour or so later, the pain set in. It lasted for 2-3 days. Ibuprofen, soft foods, and compassion helped. Having braces for 18 months is hard. Alameda Pediatric D & O softens the blow. I appreciate the group of professionals who run this place with precision and warmth. read more

This is my son's second time coming to the office but my first time going with him to his appointment. I definitely appreciate the extra care they have for their pediatric patients. From the very beginning they have been very accommodating and understanding. My son did not have the greatest first experience at another pediatric dental office so I was a little hesitant taking him anywhere in general. I'm glad I did because he loves it there and the staff are very warm, welcoming, and have a lot of patience. read more

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We are so lucky to have Alameda Pediatric Dentistry as part of our lives! You see, my son has autism, and when he was younger, visiting the dentist just wasn't possible -- the thought of putting him through the drill (pun intended!) was overwhelming. That all changed when we found Alameda Pediatric Dentistry and Dr. Perry! My son was 8 years old at his very first dental appointment, and I knew instantly that the staff and dentists truly cared about him and his needs. They went above and beyond to make him feel comfortable and safe. Finding a dentist for a child with special needs isn't easy, but we've found our dental home for life. Fast forward to today -- my son is 31 and still a patient! He continues to receive the best, most supportive care at every visit. A huge shout-out to the amazing front office staff, Portia, Dr. Thenard, and everyone else who has interacted with my son over the years. You simply can't go wrong with this outstanding team and dental office! read more

Dr. Ngo was superb! She was amazingly patient with us and all the questions and concerns we had. She was caring and great with our 6 year old son who had to have two extractions. Excellent and thoughtful staff. read more

Always a great experience all off the staff is very friendly and the Doctors are great I have been coming their for 4 years now highly recommended read more

first we were 30 min early. the team was 15/20 min late after the appointment to get us. I was about to reschedule. If we missed an appointment there is a cost, don't think that is by-directional. second, once money was asked by me for ortho the doctor was sprinting out the door. was unwilling to answer any questions. soon after the one with a quota was ready for answered and actually did the feel felt found close. felt like I was buying a used car. we are looking at other options. did not feel like a medical appointment, more like a sales engagement, all for a 12 year old Ortho appointment. read more

Always a great visit to catch-up with Alamedans I grew up with. They take great care of my daughter and point out areas of focus to keep her teeth healthy. She enjoys her visits as right when she walks in she wants to play in the waiting area. From there it gets better as she meets with the very caring team for x-rays, a cleaning, and a checkup. read more

They have the care quality but can be very Expensive. But allover business very clean

Originally had a good experience here until we moved to orthodontics and then it went downhill fast. We have had a horrible experience since. Was never presented option of traditional braces versus Invisalign. For a young child, Invisalign was not the right choice (and wish I had spoken to friends as those who opted for Invisalign all had similar experiences) - child lost trays, broke trays, connectors fell off. As a result we were constantly in the office and repeatedly they sent the trays to the wrong office so we had to wait or reschedule. Then was told could switch from Invisalign without a fee, only to be told when I returned that braces are more expensive and the orthodontist was wrong to tell me that. Terrible customer service. read more

Friendly staff, clean office, and quick. Great job everyone We love the new office and what it has to offer. Thank you

Just got home from our appointment and I had to write a review for the amazing job all the staff, sedation team, and Dr Wahl have done. Our daughter had 2 baby teeth extracted and a filling under light sedation and couldn't have asked for a better experience. Everyone was kind, supportive, and went above and beyond to make sure my daughter was comfortable thru the process Thank you to everyone! read more

We have been coming to Alameda Pediatric Dentistry for the past thirteen years. Both of of our kids are neurodivergent with sensory issues and Alameda Pediatric staff have consistently shown such patience and support as our kids have navigated cleanings, (a few) cavities and now braces. What I appreciate is that they partner with our kids and the strategies that will allow them the best experience and our kids feels heard and respected. Alameda Pediatric is a Bay Area gem! read more

My daughter has been seeing the amazing Dr.Thenard since June 2015 (1 1/2yo) and she's gotten so used to her, its like part of the family. She's soothing and has the greatest approach for children. The whole staff is amazing and we even get to experience that on the ortho side as well. I am fortunate we can get seen for both our ortho and check-ups/cleanings on the same day. Now my daughter is now 11yo and does not want to go or be seen by anyone if they're not @ APD. The waiting room and bathrooms are always clean and doesn't give you an icky dirty feeling. read more

We love APD. Dr. Ngo is wonderful, patient, and thorough. We had the pleasure of meeting Jojo this time. Jojo is so great at what she does. She talked my child through any worries and fears. She, along with Dr Ngo, have a wonderful bedside manner which is what you need with children. More important, all the staff that we have dealt is really patient. read more

Alameda Pediatric Dentistry (APN) provides excellent dental and orthodontic care! They have caring providers, great service from their reception, coordinators and clinic manager and flexibility with scheduling. Our sons have been receiving treatment from APN for over 8 years. We absolutely love Dr. Tung!!! She is thoughtful, kind, astute, thorough with her treatment, takes time to address all our questions and concerns and has a sincere care for our sons and their dental health. There was a period where we were having difficulty with our son engaging in tongue thrust. Dr. Tung was very collaborative with our family, helped us do research and also helped us explore different options to understand why the tongue thrust was occurring and how we could address it. She made sure we got connected with Dr. Cozin, (who is a talented and caring orthodontist) at APN. Dr. Cozin was able to consult with us and lead us down the right path so that we could connect with the appropriate providers to better understand what was occurring with our son's tongue thrust. The good news is that with Dr. Cozin's and Dr. Tung's help we were able to figure out that our son needed more space in his mouth to breathe hence the thrusting. If it weren't for their advisement and support we wouldn't have received the appropriate treatment to help our son with the root of the issue. Additionally, our sons enjoy coming to the dentist (which says a lot) and they look forward to picking up in their chats with Dr. Tung (who has an amazing memory of what they have been up to as well as things to keep an eye out for in terms of their dental care). Lastly, APN has a great team of hygentists who also do a fantastic job! I would highly recommend APN, especially Dr. Tung and Dr. Cozin! read more

I've trusted Alameda Pediatric Dentistry with my children's dental care since they were toddlers. Both kids are now in middle school and their dental health is excellent. When the office stopped taking Delta Dental, I reluctantly started searching for alternatives. Unfortunately, the other pediatric dentists I tried fell short in terms of care and communication. I was so disappointed with the lack of attention and detail at those other offices. I ended up returning to Alameda Pediatric Dentistry, even though it meant paying out of pocket initially. It was absolutely worth it. The thorough cleanings, excellent communication, and overall care are unmatched. I highly recommend this practice!" read more

We have been coming to alameda pediatric dentistry since our 7 year old had his first check up at a year and a half. We now have both of our kids here (+ our son under ortho care). We've seen Drs Ngo, Thenard, and Tung. We love ALL the dentists and hygenists, the front office folks...seriously, this place is amazing! Both of our kids love coming. The waiting room has fun kid movies playing while u wait. Plus, a play area with a kitchen. They have a video game system in the back for the patients while they wait. We cannot say enough wonderful things about this practice!! We moved through the tunnel to Pleasant Hill, tried two other practices and neither compared. We now drive back for our appointments and while it's not ideal, we are so grateful to do it! This is a place like no other read more

Went in for multiple extractions on my 6yo. Not an easy job. We chose this location because they did less invasive sedation. Liquid, laughing gas, local anesthesia. Son, mom and I were nervous. They made us feel very at ease. The doctor was amazing. So great with my son considering what he had to do. Thank you for people like you doc. I'm forgetting his name but will come back and post. Anyways very positive. Discussions were always informative and delivered with compassion. Amazing experience. Thank you all for what you do. We've been to at least three other places to get multiple opinions and alameda as well as Pleasanton made us feel those most comfortable and were very empathetic and didn't mind answering our questions, some asked multiple times. Great and friendly staff all around. Thank you. read more

Another great visit to the dentist! 2 kids in and out Thanks for the TLC, APD! See you in 6 months. read more