After several positive experiences with other GC's, we decided to try Urban Home Builders because…read moreour normal GC was not available for our backyard remodel/landscaping. After a consultation with Gary, it became apparent he could not read our landscape architects' plans and was quick to lay fault on said plans. The lack of comprehension and professionalism swayed us to wait until our GC was available, sometimes you have to be smart and know when to say 'No'.

We contracted with Urban Home Builders and Gary Zygmont for a complete renovation of our 1940's…read morecottage. This was no run-of-the-mill job ... Gary and his team took our house down to the studs, destroyed and rebuilt the back 1/3 of the house to replace a crappy patio foundation that had been closed in at some point by previous owners, and added a second level. From the get-go, we had a stellar experience with Gary. During our introductory meeting, he spent as much time as we needed talking with us about our project, his process, and the way he does business, and did an exceptional job of setting our expectations up front. His ballpark estimate was right in line with the other bid we obtained, which immediately gave us confidence in his estimating. We signed with him without hesitation. About a month before the project was set to start, I realized I had completely lost my mind ... it was a *terrible* idea to move out of my home for 7 months. I was too chicken to call Gary on the phone, so I sent him an email telling him that I thought we should delay the project for at least 6 months because I just couldn't deal with it. Like the best therapist, Gary listened with compassion and then broke down my monumental, paralyzing mountain of stuff that had to be accomplished into its most basic elements. "I know it doesn't feel like it, but you're almost done with the hard work," he told us. He sent a list of what we needed to do, with deadlines (this is something he did countless times during the project, which was great!), and helped me get a grip. Much to my husband's relief, the project proceeded as planned. Did I mention that we expected to be out of our home for 7 months? Gary finished almost 2 months early. How? In my opinion, it's because he respects and watches out for his subs, and they return the favor by moving mountains to get stuff done for him. It was truly a joy to watch -- at one point during the project, one of our neighbors remarked that there were almost always people at our house, and they were *always* working. Speaking of our neighbors, living next to a project like ours can be a nightmare. Gary walked the neighborhood before the project started, talked with our neighbors about what to expect, and left letters with each neighbor with his personal contact information. I know of two times during the project when neighbors had complaints ... in both cases, Gary immediately -- and very diplomatically -- addressed them. Now that we're back in our gorgeous "new" home and we've paid the last bill, Gary's level of service hasn't faltered a bit. We've reached out to him with a couple questions and issues, and he has responded immediately, reached out to subs or vendors as necessary, and obtained exactly the "fixes" we believe are necessary - at no cost to us. The workmanship throughout our home is absolutely gorgeous, and the materials are of excellent quality and exactly as specified by us and our architect. He even added a number of "Gary-isms," such as rebuilding a fence for us (not in the contract -- we had planned to have him reinstall the old fence) because it faces the street and the old fence would have looked terrible against our shiny house. I can't recommend Gary and Urban Home Builders enough.

Very cheap materials and poor craftsmanship. Had to have them come out for the same warranty issue…read moretwice for my roofing and they still didn't fix the issue and told me they are the best in the business. I highly recommend not buying a pacesetter home. I've seen better quality and craftsmanship on prefabricated home and even travel trailers.

My husband and I purchased this home without looking at a model. And we were still living in Utah…read moreand building a home in Texas. The printed materials provided sufficient information to make this huge investment. The sales rep, Stephanie was amazing and called us every week and sent photos throughout the entire build process. Our home has had a few minor issues since we've moved in, which is likely to happen with a new build. But overall, my husband and I love our home and we would build again with Pacesetter as they produce an excellent product.

From the moment that we set foot in the sales office of Brightland homes (then Gehan homes) we were…read moreamazed at the level of communication that we received. We started our build back in December of 2020 and our home was done in exactly six months, in June of 2021. We had two home inspections done by an independent inspector, and although no major concerns came back they were very prompt and attentive to our warranty requests. Even after our home was finished the on-site manager kept in touch with us and kept communication open. A few minor issues came around (nothing major, just some caulk fill-ins and paint touches) and they were always very quick to respond. Fast forward to today, when I discovered that I had a leak on my water main. Within ten minutes they had sent someone out to fix it up, and even though it was technically out of warranty they still took care of it because it might not have been installed absolutely correctly. In this day and age of houses being thrown up every hour and subpar standards and practices, I'm so thankful that we've gotten so lucky these past few years. I can't recommend Brightland enough, and I hope that everyone has an experience as pleasant as ours!

Get all incentives there might be in writing. If not they can discontinue without notice. My…read moreexperience was terrible. Very unethical people. Stay away from this builder.

I had the pleasure of working with a newly married couple on their first home together. We looked…read morefar and wide for days until we found 2507 Paramount. The quality of finish out was outstanding, and the buyers immediately fell in love. In addition, I felt the home separated itself from the competition in the quality of craftsmanship. The builders went above and beyond to make sure the buyers were happy. Greater Austin Builders and Chester Wilson were a complete delight to work with. Thank you Greater Austin Builders for making this such an enjoyable experience!

Greater Austin Builders were a dream to work with! They built us our dream home and were so…read moreconsiderate and sympathetic to our needs. We found their gorgeous home in Central Austin when looking at another one of their listings and even though it was still under construction, it just had that WOW FACTOR when we walked in! My husband and I just had to have the home and were so excited that we put in an offer before it was even listed for sale! Chester, Macon, and Keith were so kind and so wonderful to work with. My husband and I had some issues with our lender who kept trying to move the close date around and we were so grateful that Greater Austin Builders were so willing to work with us during such a stressful time. When we did our walkthrough, Chester and Macon were so wonderful to point out all of the amazing details that we didn't even realize our house had. They really have an outstanding high quality build and make use of every space possible. From the details of only using high quality paint, to using the more expensive finishes to make the house really pop, to even building a gorgeous deck and staining it close to 5 times so it would look perfect, as well as thinking of every detail we might want such as areas to wire in surround sound, soft close cabinets, top of the line appliances, epoxy on the floor of the garage, shelving in the garage, hardi plank siding, painting every tiny smudge and being more critical than we were, as well as putting in the best sod (most expensive) and even letting us pick our trees....these guys were AMAZING!! If we ever decide to move, you bet that I will be calling Greater Austin Builders to help build our next home. I highly recommend them!! Thanks again GAB Team!!

It's been a bit over 2 years since our home addition work with Newcastle completed. We contracted…read morewith them to build a ~700sqft addition and pool to our home. I've been in the real estate industry for about 15 years and we were demanding clients. Newcastle listened to our concerns and provided excellent guidance regarding design, architecture and all considerations at every step of the process. They used quality materials and skilled contractors who, while we noted weren't the cheapest, we're appreciating the quality of the construction and finish now that we're several years post-build. I would certainly recommend Newcastle for an addition or remodel for an existing home.

I've been a fan of Lex and his home building team for years. They set the tone for unique homes…read morewith personality -- usually when I see a cool home in Austin, it always turns out to be built by Newcastle homes. And so I was thrilled to hear that they are doing remodeling and took advantage. They turned my plain box house into one that looks like i custom built it from day one. What a transformation. Thanks so much for being awesome and transparent throughout the process.

Texas Classic Custom Homes is a great company to have building your custom home. They are friendly,…read moreknowledgable folks who will go the extra mile to make sure you are completely satisfied with their work. Best home builder in the Bastrop County area.

I am a VA client served in the Military for numerous of years. I looked up Texas Classics Homes in…read moreBastrop, Texas. I met Donald Barron back in October of 2017. He helped with the selection of my home and built it from the ground up. The customer service is second to none.... His staff is also commendable , assisted me in selecting all from light fixtures to colors. This company goes the extra steps to ensure your building goals are exceeded. Thanks for all you do!!

I needed to fix a staircase in my house and Mike kindly assisted me with the project…read more I enjoyed working with Mike and will be glad using his services in the future. The work was done in a timely and professional manner, the pricing was reasonable and the communication was also great. Thank you, Mike!

I would not recommend. Mike received a $2K downpayment in January for a $4K job to purchase and…read moreinstall a sliding door in the bedroom and additionally to install the front door (that I had already purchased). His team did install the front door right away but he never returned to do the remainder of the job, which was the bulk of the work. Installing the front door was maybe a $200 job. So I'm out $1800. Six months later...I've contacted Mike multiple times to request a refund and my requests are ignored. Would not do business with him again.

We purchased a house from Milestone and have been struggling with leaking refrigerant, which was…read morefinally traced back to a bent, leaky refrigerant line which Milestone installed. As this was clearly the builder's error, I reached out to the warranty department, which was extremely hard to get a hold of as they rarely pick up their phones or answer their emails. Finally, they got back to me with a flat out no without even having looked into the issue. Why have a warranty policy at all when you're not even remotely honoring it?! As a homeowner, I am outraged at their complete lack of responsibility and professionalism. Stay away from Milestone if you're looking to buy a house!

I don't know why Yelp won't all 0 stars, but that's the real score here. Was much longer, but I…read moreexceeded the Yelp text limit, so here's the slim down version. We've been in the house for only a few weeks but the nightmare has already begun. The biggest issue right now is that when it rains, our backyard turns into what I can only describe as the bank of the Mississippi River. We paid a $9k premium for a corner lot because the houses in VISTAS AT AUSTIN are only 5 feet apart. Our backyard was soaking wet on our pre-close punch walk. We were told that was because they had been running the sprinklers for the new sod. I'm no engineer, but I could tell that didn't make sense. When we did our final walk the day before close (a week later) the back yard was still unusable as it was so wet, muddy, mushy, etc. I brought it up again and was given the same answer. Brought it up to Milestone "un" warranty and they were useless in helping. It's been nearly a week since I turned in that warranty and no one has come by to try and figure it out. To rule out the sprinkler issue, we turned off the sprinklers at the control module. Checked at 24 hrs and 48 hrs after and the yard was still wet, muddy and unusable. It rained this past weekend. We happened to go out on the patio and to my absolute horror, I realized our backyard had standing pools of water. I put in the warranty request and followed up a few days later. They said call the person who did your final walkthroughs with you. I did, but to no avail. He called and said he would come by. I talked to him last Friday and explained the issue with the drainage concerns I have. He said as long as it can dry within 48 hours, then it is not an issue. He also said the neighborhood is built to drain in the direction of my home, so I will have lots of water in my yard when it rains and repeated the nonsense about (basically sucking it up) the 48-hour rule. Jared G. I know you monitor this page. Dean has my contact information. I want to hear from someone at Milestone corporate office ASAP. I have already filed a PIR with the Attorney General's Office and TDLR for all documentation and/or complaints related to Milestone Community Builders, LLC, Milestone Community Homes, Inc and GJ Holdings LLC to better understand the extent to which these issues exist and to better understand what, if any, corrective actions have been taken to help Milestone operate in a way that is fair to consumers. Milestone sold me a home, with a $9k lot premium, that Milestone knew would flood every time it rained. At least that is what one Milestone representative has shared with me. Jared, you can look at the pictures for yourself. I also have videos if VP Greg would like to see them. I hope we can reach resolve soon I have avoided putting names in this review to avoid appearing to go after any one individual at Milestone because this seems more systemic, rather than isolated to one or two individuals. The reviews here on Yelp provides a wealth of potential witnesses who have also been victims of ill and concerning practices at Milestone. I have retained all communications and other documentation with all Milestone employees. In consultation with my advisors, we are preparing letters to go out to Garrett Martin, Alan Topper, Richard Topper, Castletop Capital Partners, and GJ Holdings, Milestone executives and sales members, and city of Austin code compliance requesting evidence be preserved if Milestone keeps refusing to move expeditiously to resolve this matter. It seems to me that injunctive relief is the only way to prevent further harm to others. I look forward to hearing from Milestone.

The community wasnt listed so I am leaving my review here…read more I just closed on a property with a first time buyer in your Jarrell Community. By far ~ this has been a top notch experience for myself as the Realtor and my buyer! The sales Rep - Anne Ford - was incredible. She included me in the updates, was available and responsive to questions, and was overall amazing. My buyers are out of state Military PCSing here so I was pretty active in the process. The walk through (x2) were clean with very little issues to correct-even on the 3rd party inspections. Nathan Adams was personable and knew his build and his crew. Very Impressive!!! Our walk through woman ~ Racheal Mizzen was on top on things too! Very organized, knowledgeable and just a great person.

Automatic denial of all warranty issues.1st few years after house was built I hasve 4.5" drop in my…read morefoundation and they tell me that's not significant enough of a problem for them to warrant resolution. Every engineer I talk to says that's ludicrous. NEVER buy from them.

David Raulston is an amazing realtor who continually excels in customer service. We first worked…read morewith David when we were arranging our returned to Texas from the east coast with limited travel time. He went out of his way to make sure all of our needs were covered. Not only did he help us find the perfect home to lease, but he also provided points of contact and information about our new area of town and activities we could enjoy as a family. Our first experience was so good that we returned to him later when we began looking for a home to purchase. Again David helped us find the perfect home and negotiated a great deal. David has many strengths, but excels in his attention to detail and knowing the needs of a family. We have recommended his services many times to friends and colleagues and will continue to do so in the future. . When we returned to Texas from the east coast and traveling on limited time, David Raulston helped our family find a home to lease. He went out of his way to make sure all of our needs were covered. No just relate to our move, but he also provided points of contact and outstanding information and follow-up about our new area of town and the activities we could enjoy as a family. Our experience was so good with David, we returned to him a year later when we began looking for a permanent home to purchase. Again, David helped us find a perfect home and negotiated a great deal. One of David's strengths is his personal attention to detail and the needs of a family. We have recommended his services many time to friends and colleagues.

From the owner: Wanting to buy, sell, or invest in real estate but don't know where to turn? Turn to David…read moreRaulston, YOUR real estate agent. His knowledge and expertise will help you sell your home faster for more money, save you time and money on your home purchase, or help you develop a real estate investment strategy. If you live in the Austin area, call David for a no cost consultation. And if you live outside of Austin, let David help you find a local real estate expert in your market! Call David today!