We had been a customer of Perry for many years. We were told our 2013 Ford Fusion needed serious repairs. Though we were told we had some time to decide, the car failed the next day and needed towed back to Perry. We asked that they check all systems to ensure what repairs were needed. Extra repairs included, we faced a difficult decision. After assurances from Rich Peters, the manager, we agreed to the over $7000 in repairs to our car. We were told it would take a few days. Weeks passed and we were told a "Tool" was needed, and back-ordered. We were assured all was well and that they would help cover our mounting rental costs. After a month and a half, the day before we were to pick up our car, we were asked to come to Perry. Suddenly there was an extra $3000 repair needed. According to the mechanic, this was a "common problem " with our car. We found ourselves facing an insurmountable unexpected bill. Perry was lacking in customer service, quality and care. After a month and a half, we had no car, huge rental bills, and a duty to warn others. Please be very wary of Perry Automotive. Get any guarantees in WRITING. They are not to be trusted. read more

Perry Auto - Auto Repair Near Me - Elkhart, Indiana

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Dropped off my car Tuesday and was called and told that the parts would be in on Thursday and car would be done by Thursday night/Friday. Called Friday afternoon and asked when the car would be done and was told by the end of the day. Went in to pay so that I could pick it up when it was done (after the shop was closed due to plans I had) and was told that it would be done by 5pm and it would be left in the parking lot. Went to pick up the car at 7pm and it's still in the shop. No phone call...nothing to let me know it wasn't done. I have a graduation on Saturday morning, an hour and a half away, to drive to and they are now closed for the weekend. I won't be returning. Very disappointed in the service here. Update: luckily family pulled through and came and got me for the graduation. Finally got my car on Monday morning after calling and asking when it would be ready. Was offered a free oil change. The next day driving home from work the same warning notifications that I had originally taken it in for came up across the dash. So the problem was never fixed. A month later I get it into the dealership due to the problem never being fixed and the car in worse shape than before I took it in here and was told it was the fuel injectors and not the emissions system that I spent $2200 to replace here. Very disappointed in the service I received here read more

Perry Automotive Inc has screwed up. After having them repair several different things over the couple of years that we've had our Nissan Murano they have finally failed us. About four months ago we had some leaks that we wanted to be fixed I asked him to take it to Perry where I trusted them to do the work correctly. They gave us an estimate on the leaks they found there were five they got in there to do the work replaced our power steering pump replaced a couple you know seals/gaskets. We paid the bill about $700. I was driving my truck not a week later and I'm on the phone to them and it squeals when I was turning. I was like what was that. They told me to bring it by and they would check. It was low on Power steering fluid. That's when they told us that we needed a new rack and Pinion for $1700. We decided that's just something that's gonna have to wait for a minute. It kept leaking and we couldn't figure out why it was getting so bad when it wasn't leaking before we had the pump replaced. Thinking it's the rack and Pinion all the time we get into Quality Muffler and Brake shop in Osceola. Tony looked at it and you could see the power steering pump fluid coming out from around the pump, not the rack and Pinion. So we call Perry's we take it back they check it and said they saw nothing wrong with anything they did. So that, of course, made us mad because they also accused my BF of messing with the vehicle which he did not do. He pointed out why would he mess with it when we paid them to fix it and it's guaranteed through them. I mean makes sense right?! Anyways me BF got mad enough that they didn't fix it. He just knew it was something they did. They said didn't see what was wrong even though he looked with Tony. So he finally decided he was done with Perry and he was going to have Tony fix it whatever was wrong with it. He was done being screwed around by Perry Automotive. It literally cost is only $20 to have him connect a hose that they forgot to connect to some pipe that ran the power steering fluid through the pump and threw my vehicle. Can you freaking believe that? Anyways after I found out that it was something so stupid and Perry's wasted my time and was getting rude with us already. I called and talked to Jeff today and as soon as I started pointing out that they should back up their work and that they overlooked us he asked me what they should do rudely. I told him they should be responsible for their work and that they should pay attention to what they're doing because it took them two times to miss it the first time and they actually fixed the pump and should've just been a given to put this on and the second time for overlooking it because they didn't wanna admit they might've done something wrong. And then accuse Brent of messing with it. He was so defensive. He was #guiltyascharged He said the day I came and got my truck where they didn't see the leak that I was rude I was angry because they accuse my boyfriend of doing something and I couldn't understand why they were backing up their work when we paid so much. We don't even know if our power steering pump actually needed to be replaced or if they missed that leak and didn't put the hose on the pipe problem solved $500 saved. And they had the nerve to accuse Quality Muffler of being a crappy place to go. When I called Jeff out on some things he did not like it I told him I was going to go and give them a bad review if they didn't admit to the wrong he didn't like that I told him I should've recorded our conversation because he was accusing me of being rude and he just didn't give a hoot that they screwed up. I asked my BF to take my truck to Perry Automotive because I trusted them. They let us down and were jerks about it. I cannot and will not recomment them in good conscience anymore. They turned away a loyal paying customer and didn't do the work correctly. read more

These guys are awesome! I never heard of an honest mechanic, especially being a woman with no automotive expertise and therefore easily taken advantage of. But I am treated fairly, honestly and respectfully at Perry's. They take the time to explain and to find alternatives to try to keep the cost down. They'll let me know if something is urgent, should be done soon, can wait, or to keep an eye on. They also try very hard to only fix what's broken and don't try to browbeat or guilt you into work that isn't your immediate problem. I really appreciate that. If you want it done right the first time and at a fair price, trust these guys. Perry's motto is "Where knowledge meets integrity" and he runs his shops just that way. I have trusted them for a long time and will continue to do so for years to come. I know you can too. read more

I am from Calif. My check engine light came on. I went to 2 Chevrolet dealerships for repair or at least tell me what the problem was. That didn't work so I went to the AAA auto club site which listed Perry's Automotive. Called & talked to the Manager. He was very professional and knowledgeable on the phone & explained several options. He agreed to work me in to at least identify the issue. The next morning, I delivered my Tahoe to his shop. He provided a ride back to my hotel. About 4 hours later, he called with the diagnosis, solution and estimated cost. I approved the work which was completed as agreed. When I arrived to pick up the Tahoe, the cost was led and then they took off the 10% discount for AAA membership. I am very happy with the excellent service & results. Thanks read more