Do NOT go to this dealership for service. Used the online site to schedule a service appointment the week of June 15, 2015. After doing so, the site indicated I would be contacted to confirm the appointment. When this did not occur, I called the dealership and was told the site did not work, but they could not do anything about it. I then scheduled the appointment (for an oil change, alignment check and alignment) for June 19, 2015. When I showed up for the appointment, the service rep was uncertain whether they could complete the alignment. Another rep indicated they could complete the service. After keeping the vehicle all day, they returned it with the alignment now off (pulling to the left) and the steering wheel significantly off center (turned to the right when driving straight). The rep (Danielle) could not resolve the issue. I subsequently drove 100 miles to Lubbock on June 27, 2015 and McGavock Nissan made the issue right and also gave me a discount for having to correct another dealer's work.
Bottom line: Permian Nissan wants your money, but isn't willing to do the job right or provide customer service. Drop off your vehicle at your own risk to your schedule and wallet. I'll make the drive to the dealership in Midland or Lubbock to get the job done right the first time--by a service department that cares. read more