OK. At long last I do get time to write up reviews of all the places and contractors we have used to help furnish our new house.
Let me first say that Perlora was absolutely wonderful place for some of the most contemporary furniture. The designer spent a lot of time with us designing our family room. After the first consultation we had decided we would get everything from Perlora (wound have been dining table, chairs, sideboard, 3 additional sets of couches, area rugs, curtains , accents, kids room furniture.... ) Unfortunately, after we placed order for the sleeper sofa and loveseat, the problem began. We were told, American Leather delivers within 1 month. The order somehow was lost or not faxed to the company. So, after waiting for a month, we finally asked for an update to find that it would take another additional month since some goof up occurred. Perry, the owner was extremely apologetic and took the entire blame (of course it was not his fault), but thats the sign of a good owner. He profusely apologized and took $200 off (well... off of more than 6K couches...really saved the bank!)
They ordered the couches as priority to be delivered in 2 weeks. Well, the delivery was another issue again. Delivery folks hard to get hold of. We now know, the couches are in Pittsburgh warehouse from Texas. But it took them another coupe of days to call us and arrange a delivery. I take half day from work to be there. Delivery time comes and goes... no sign of couches yet. Bunch of more phone calls, ultimately, we find that, that day was the delivery managers last day and so he couldn't care less of anything!. Finally, Perry gets involved again and we finally get the couches delivered.
I will say that if PerLora had not had these goof ups, it would have been our go to place for future furniture needs. I wish them luck and hope that rather that just apologizing profusely, they should tidy up their act. There are other good stores in Pittsburgh and just having good collection, is not enough for success, especially when you are dealing with clients who would not mind spending $ for higher end furniture. There is another review on Yelp with somewhat similar disappointment with customer service... maybe this is the real PerLora? read more