Optometrist was not very friendly felt like my eye exam was rushed and not very thorough. I went…read moreout to order glasses and the staff were all very friendly and helpful. When my glasses came in. I could not see out of them at all. It was very blurry they rescheduled me for another eye exam and the doctor was very put out .Then she came back with the same prescription. She said my only other option was surgery. So I went and got a different eye exam without letting that doctor know about my bad experience his prescription was different and when I ordered new glasses and picked them up, I was able to see great ,a lot better than my old prescription. would never return to or recommend this Optometrist.

I paid $500+ for two sets of glasses and I can only use one…read more This was my first time needing glasses and the doc kept saying how my prescription was "so light". My vision has been 20/15 my whole life and is now 20/30, a very significant difference for me. She said it so many times that I wondered if I was wrong to want glasses. We discussed that my prescription need was a bifocal due to a stigmatism I did not know I had. I was concerned about having to look down to read, so I opted to try two different pairs, one for reading, one for distance. I asked if I could change my mind later if it wasn't working out, she said absolutely. The person helping me try on glasses after my appointment said the same, more than once ***but they did not tell me I only had 30 days***. So now my pupils are dilated and it's hard to see what I am trying on, which left me wondering why I was not offered to try on frames BEFORE the exam since I was clear I was there for my first pair of glasses?? (Always state that you want to try on frames first!! Live and learn.) My insurance only covers glasses if I buy the same day as the exam, so I had no choice. Again, live and learn. The process of getting pricing on the frames, which is nowhere to be found, was ridiculous. I sat there as she typed I don't know what, for way too long, before I am told that the two frames I chose were more than $200 each, after my insurance!! I asked where the cheaper frames were, they said they didn't know, that they had to look up pricing one at a time! By then it had been so long I did not have time to choose other frames or patience for another 20 minutes to get a price on each frame, so I just paid it. I called later to say the distance ones were making me dizzy. They redid the exam, redid the glasses, same problem. By the way; the doc was NOT patient during the second exam and I felt awful, but could not throw away $500+ dollars I had spent. I apologized several times, she was not gracious. Roughly 45 days later I say; let's try the progressive lenses since the distance ones are still making me dizzy. They said no, I had to notify them within 30 days. I stated I was not told that. I asked them to talk to the manager. Manager said no. Now I have decent reading glasses and very pretty distance glasses that I cannot wear. I just went to Empire Vision and had a lovely experience where they tested my eyes and lenses and said the prescription was too strong. I just spent $200 for replacement lenses so my pretty frames don't go to waste. I will go back there for new frames when my insurance will cover another pair which is next year. I noticed the prices on their shelves are clearly marked, which was a huge relief. I will never go to Whelpley Paul again and I would advise against anyone else going there. These were multiple preventable problems. One more thing; the first pair I picked up were wrong and did not have transition lens treatment. They made sure the second pair was treated, but it wasn't nearly dark enough, so I couldn't wear them for driving even if I got past the dizziness, which I never did. I waited a full year for my insurance to cover a new exam so I could get a new prescription and pay even more money to be able to use the lenses I bought last year. Such a shame.

We were visiting family in Penfield and my teen daughter realized she had not packed her contacts…read more We obtained her prescription from Pearle Vision in Chicago but none of the local offices had her lenses. Another big box chain was completely disinterested in helping a non-customer with a pack of trial lenses. Eyesite staff told us they did have what we needed and gave us trial lenses at no cost. My daughter is so grateful to you, Eyesite....thank you!

Update 10/9/25: The office manager and lab manager contacted…read moreme, and quickly ordered new lenses for me. Those lenses were put in today, and my glasses are great. I'm very happy my issue was resolved, however it should have been addressed after my 1st contact with the office nearly a month ago. This business has real potential ; great location, and some solid members of their staff... but to realize their potential, and best serve their customers they will need to hire more opticians, and address some training/process/consistency gaps within their staff. --- original review. from end of September 2025: Not enough help - I have been calling for a month to speak to an optician - they are so short staffed that no one ever calls me back. I work, and live 40 minutes away and I simply need someone to order me new lenses as I scratched one. After calling several times and I was told that they are short staffed , overwhelmed and exhausted. I would highly recommend avoiding this business until they have new management and more help.

I understand that Dr Viola is seriously ill. He was a great doctor and I miss him. His patients are…read morereferred tyo go to Dr Chawla.

I've been trying to get a hold of Dr. Viola's office to schedule an appointment, but the phone…read morenumber listed (586-9900) seems to be disconnected. (Just a busy signal) There's zero mention of Eyes on Rochester moving or closing. Very disappointing!