My husband and I put a $1000 deposit down with them in May 2023 for a new Prius. We knew inventory was limited and that because we were looking for a specific color we would have to wait. During the 6-7 months we were waiting the only time I heard from them was when I reached out to them. 3 weeks ago I went in and met with a sales manager to discuss the lack of communication and then never heard from him until I followed up 2 weeks later. 2 weeks ago in frustration I reached out to a different Toyota dealership. Within 2 days they were able to trade for an allocation of exactly the car I wanted so we put a deposit down with them and should be receiving the car we want in January. Reached back out to Bountiful Toyota to get reimbursed the $1000 I put down with them since they could not give me what we want and we are now working with a different Toyota dealership. Surprise, surprise we are going on 5 days of not hearing back from them even though I've been told I can have my money back and they have my credit card info to refund my card. I've been texting back and forth with the sales manager to get my money back and keep being told it will be taken care of it, but it hasn't been yet. Horrible customer service and terrible communication. Praying I actually get my money back! read more

Waited for nearly an hour for a scheduled appointment that never happened, waste of gas and time.

I had a great experience purchasing my vehicle from Toyota of Bountiful. The service experience was excellent as well. The one star is because my information was sold to vendors who sell extended warranties. I haven't owned my Toyota for a few years now. Since then I've received hundreds of calls, sometimes multiple times per day asking if I'm interested in purchasing an extended policy on my former car. I've requested that my name be removed from the call list many times, but to no avail. Just today I was called again. This was the third call this week, and it's only Wednesday. As much as I loved my Toyota, I'd probably never by one again because of the constant hounding about extended warranties. Oh, and if you think being on the national do not call registry will help, nope. read more

Close to impossible to get a response from these people. Brought my car in at 10:30 yesterday morning for a 30 minute job as the guy said. It was 5:30PM that night, and still no answer and no updates. This is a joke. Plus this is a problem they caused after I scheduled an alignment.... now I am $800 deep in a problem that wasn't a problem until I brought it into them. I would stay away at all cost just go somewhere else. Jadin is rude and unresponsive. Wish I just dealt with the crappy alignment then these people. So rude. read more

I contacted Chris Fitt per the owner's reply to my original post. Chris said since I already purchased a key (not from Bountiful Toyota) there wasn't much they could do. So I suggested they could throw in some free oil changes or whatever they thought was appropriate to make things right. I received two free oil changes in the mail a few days later. I moved them up one star because at least they tried, but I'm still not satisfied with my overall buying experience with this dealership. Their service department is amazing btw, so I'm not knocking them. read more

We bought a '23 toyota tacoma from Toyota Bouniful and I have never had such bad service in my life. We have bought over the years 3 Tacomas and 2 For runners. In fact we still own a '02 and '05 tacoma along with the new one. If we didn't love the toyota's we would have walked out. We were treated like second class and for months we have sent e-mails and called and no one will have the courtesy of answering back and we need things still done. We weren't even helped to set up the radio along with all the rest that they were to help us with. We finally talked to manager today who thought he remember us and he basically said he'd get back to us. Nope no phone call back; no wonder people don't care for dealerships and salesman. I feel like going down there (since they won't call OR answer e-mails) and give them a piece of my mind. This is a $50,000 sale. DO NOT USE THIS DEALERSHIP, YOU'LL BE DISAPPOINTED. read more

Too many details to share on my miserable experience buying a new car here, so I'll give you the summary. Their sales people have a "win-a-commission-at-all-cost" attitude. Classic bait-and-switch sales tactics. When I pointed out the salesman's dishonesty, he kept making up more excuses, never admitting that he had mislead me from the start. Unfortunately for me, and fortunate for Bountiful Toyota, I was stuck without a car and needed to get back home in another state. By the time I figured out these guys were a bunch of shysters I had already spent too much of my time to go anywhere else. So I bought the car. Do yourself a favor, don't trust these guys. read more

These guys are a bunch of liars, who will tell you anything to get you in the dealership. I went there 2 hours ago to trade in a 2018 VW Passat and they wanted 13k for it which was fine but what happened to the up to 4k advertisement they would offer on top of my trade? They did not offer it when we were there or even try to honor it even after I showed them the conversation I had through messaging from their own employees on Facebook. The sales guy Buyback Billie flat out said unless I pay 550 a month for a 17k car then we wouldn't have a deal. They didn't try to work with us. The guy just walked away. If I could put a 0 star rating I would've. Terrible service and false advertisement. read more

Performance Toyota Bountiful - Car Dealers Near Me - Bountiful, Utah

BAD BUSINESS!!!! Go elsewhere. Where to start.. Gf and her mom already had financing, they gave false reasons as to why they needed to run their own credit check. Showed them vehicle value based on an off road Premium 4Runner when in fact the one they were selling them was a regular off road. Making them think they were getting a great deal. Not the case. Easily 5 other vehicles on the market with less miles, certified warranties, better packages for well under this "deal". Went in to reason with them after I was shown this "deal" and got the ol' "Well they already signed the contract so..." Charged them around 2 grand for blacked badge replacements. 2 ft vinyl wrap of bumper piece and black exhaust tip. (Badges and exhaust tip retail price under 400$, 1600$ for a piece of vinyl?) They did agree to scratching the original accessories package for some alternative upgrades. They put the complete wrong tires on. Threw the original wheels and tires in the back, tires not remounted to wheels after they removed the sensors, no bags, damaged the trim in the back of the vehicle. Thanks guys!! Lol The salesman verbally said scratches and minimal damage would be fixed.. they did some. The one area they did fix, the "Rocky Mountain pinstripes" in the drivers side, they drivers door is now not sitting flush with the front quarter panel. We have pictures of the vehicle before it was dropped back off for the the new wheels and tires and this was not the case before. We have now been waiting 2 weeks for the right tires. Exact opposite of earning someone's business. This is why people don't like car salesman. Do better. Care more about something other than your wallets. Since you guys don't seem to want to work with us on the deal I'll be making it a point to get the word out about your bad business. read more

I have to say upfront that I will never refer a friend or enemy to buy a car from this dealership. The buying process was great and Anthony the salesman was great. Shortly after that things went south. 1 weeks after purchasing my new Tacoma I was looking at it and noticed a wrench stuck under the bed of the truck. No problem, Greek wrench for me I suppose. Let the dealership know that it wasn't okay because it could've flown off going down the road. 2 weeks after owning the truck it's where it got interesting. At 3:00am I was abruptly woken up by the Syracuse police department!! Turns out bountiful Toyota had made a mistake and never took the registration off my 2017 trade in and the truck was STOLEN off their lot!!!! Well the cops came to my door at 3:00 to confirm I didn't lend the truck to someone and they also confirmed with my father and a friend that I no longer owned the truck. All this at 3:00am on Friday 8/16/19. So if you want to be woken up at 3:00 am because they screwed up paper work and got your old trade in stolen, buy a car from here! Ps. They haven't even apologized. Update: The Vehicle has now been impounded in my name. read more

This is a terrible company with awful service. Definitely go private if you can. Don't forget the stigma with used car sales.

We went in to browse cars, my husband and I already had a pretty significant pre approval number and were interested in a singular car. We ended up lowballing at first in hopes of slowly creeping up to a realistic price, but were then told we should look at lower priced cars and didn't bother to negotiate. Other customers were more important and though they claimed to be short staffed, they seemed to find the numbers to help other customers. I get it, we look young, but you would've had two very excited buyers if you would have just had the conversation. They'll try to BS you about "honesty" but they're like any other dealer and try and get you with additional fees and claim to put x amount of dollars into a vehicle. You're doing your work in house, it didn't cost you an outrageous amount to tune up a vehicle that they claimed was previously well taken care of before it was traded in. Ridiculous. read more

Went in for a recall on my truck and asked for the tire pressure sensors to be looked at I was told a price by the serviceman and was ok with it, also it was suggested that I get an alignment with a price, I left the truck there and was contacted about the price it was twice as much as when I dropped off the truck the alignment was right the tire sensors doubled, so I declined the tire guagees and the serviceman was not happy became very short with me charged me 70.00 for the diagnosis which has never been done in the past He shouldn't be allowed to give out price quotes if he doesn't know what he is talking about not even close read more

Buyer Beware if you buy a vehicle from these guys you probably will have to deal with the service Department at some time I took my truck in for a recall and asked for the tire sensors to get looked at, I was told a price along with a price for an alignment ,then I get a text The tire price doubled I asked why and was told about labor charges programing charges so the upfront guys don't know what they are talking about when it comes pricing, they were off by not a little but over 200.00 dollars so I told them no and he became very short with me charged me 70.00 for an inspection that is a free multi point inspection, when I showed up for the truck and could finally get someones attention he took my card handed it back never said a word other than pointing to the door Your Truck Is Out There not a have a good day thanks for coming in nothing . The lot guy brought the truck around jumped out slamming the door and walked away, Hope this helps someone looking to do business with this dealership read more

I have bought over 10 cars from Menlove Toyota and had a great experience. I recently purchased a 4Runner and can tell you the new ownership has destroyed this great dealership. They are dishonest and only car about making money. I would highly recommend going to a different dealership. This one is now owned by a large outfit in Ohio. I have since started working with the dealership in Orem and can tell you it's worth the distance, they are honest and have integrity. read more

These guys are very pushy, and I feel like they're very dishonest with their pricing. Me and my fiancé went in last week because we're needing to purchase a vehicle. We already did our research and knew the vehicle we wanted to purchase, we test drove it and everything was great. Once we started talking numbers, that's when everything started to go downhill. Right off the bat we were given a paper with what monthly prices would be depending on our down payment. Those prices were insane, and we were planning on leasing the vehicle because we needed the cheaper monthly payments. We tried negotiating the price, and each time our agent had to go talk to his manager to see if that price would work. That happened about 4 times of just going back and forth, our agent was basically the middle man. Another thing that really bothered us was our agent kept saying "what will make you walk out with this vehicle tonight?" And "what's stopping you from driving off with this vehicle tonight?" We were up front and said we need to sleep on it, we know we're purchasing this vehicle, but we need to go home and sleep on it first. That's when the manager came over, he's the reason we didn't purchase the vehicle from this location. He was rude, pushy, and tried to put us on a guilt trip because they hadn't sold enough vehicles for the day, and the price we were given would probably go up the next day because it's their busiest day. That right there tells me they're dishonest because prices shouldn't fluctuate based on how many sales you've made for the night. Sorry you didn't sell very many cars tonight? Like, is that suppose to make me feel bad? We ended up going to Toyota in riverdale the very next day, just to see what kind of price they would give us for the same vehicle. We didn't tell them our budget and told them no down payment and they brought us out a price that was cheaper than what we could talk bountiful down to. Riverdale was upfront and honest right off the bat. We told them we wanted to think it over as well and they were totally cool with that, didn't push us at all, just gave us a card and said call when you're ready. We went and had lunch and thought it over. We decided to go with Riverdale, we felt they were honest with their pricing, and didn't try to scam us out of our money. We went back that day and got our dream car, they didn't have our exact color we wanted, but they found one in slc that had everything we wanted, they drove it up to us that day with no additional charge! (Bountiful was going to charge us an arm and a leg to do this) The only reason I didn't give this review a 1 star is because of our agent at bountiful, Chris, he said he's only been working a couple months, and was still learning, but we were pleased with him. We would've liked to buy the vehicle from him because he did take a lot of time out of his day to help us get the vehicle we wanted. We would have purchased it as well if his manager wouldn't have butted in. I understand this is how working on commission goes, but with that being said they really need to learn how to read their audience because pushing us into buying a vehicle only pushed us away. read more

I've had issues with them before but I had a warranty repair that needed to be done for a recall. This time was a much better experience. Andrew took excellent care of me and had a shuttle drop me off while the car was being worked on. They even washed the car before I picked it up. Andrew was very professional and made sure I didn't have any questions. The service seems to be improving. Keep it up read more

Performance Toyota Bountiful - Car Dealers Near Me - Bountiful, Utah

This dealership is great!! The service is always helpful and fast. They have good deals and fair pricing. read more

I've opted out of your email marketing correspondence for about 2 1/2 weeks and I keep getting your email blasts. I understand you're trying to get business, but either you don't care that I've opted out OR you need to fix your program internally so it goes in effect immediately. The last email said "Pest Control" from your internet gal Emily. If you really care to not pester people then stop. read more

I don't know where to begin. Don't deal with these guys. They're cut throat And nasty. They'll harass you, even if you politely ask them to stop. Google just about any used car salesmen/dealer scheme and that's what they'll do. Tell you you're for sure approved, send you on your way. Only to get a call later saying "our approval is expiring." And "call the lender fir a new account interview." To which I call the "lender" and can't even yet through to them. My mistake was signing the documents and leaving. But my daughter had cheer try outs abd I had to be there. So like they requested, I took all the documents down the next day they requested, including the title to my trade in. Well, as of today my temp tags have expired, no clue where plates are. No one at the dealership can tell me. And I have no clue what the status is. I've been accused of being a fraud, and harassed to the point I blocked the sales managers number (Ivan). I've told the same thing to Craig Corey Brandon and Ivan. Yet still no clue what's going on. It's a real clown business/shit show. Don't waste your time. So while I love the CHR, I'd never buy another Toyota these guys are jerks. It's honestly numerous that "kyle" asks why they revived a one star rating ? These guys are crooks. They're the ones who give used car dealership a bad wrap .. stay away Here's a copy of what they received 833 East Pioneer Dr. Ste. 102, Draper, Utah 84020 - Phone: 801.679.6978 June 3, 2021 Peter H. Robinson Admitted in Utah #16556 peter@api.law Sent via Email Performance Toyota Bountiful 2380 S Hwy 89, Bountiful, UT 84010 kwaterbury@toyotabountiful.com mmiglio@toyotabountiful.com blinford@toyotabountiful.com Re: Demand for Return or Compensation Mr. Waterbury, Mr. Miglio, Mr. Linford, and other company officers: Please be advised that I represent Jennifer Travis, a recent customer of yours. Accordingly, please submit any future correspondence and communications specifically regarding this matter to me at the addresses indicated herein. I write regarding my client's purchase of a vehicle from your store on April 7, 2021. At the time of purchase, your company took possession of my client's 2016 Volkswagon Jetta as a trade- in and gave my client possession of the newly purchased Toyota CHR. Your employee, Corey, represented to my client before leaving that the proposed financing was approved and that she should bring in documents verifying her Social Security income, which she did the next day. The Toyota CHR was towed from my client's home last night at the direction of Performance Toyota, leaving her with no vehicle, and causing direct and ongoing financial harm to her. You have breached the sale agreement with my client without returning or compensating her for the traded-in Volkswagon. I hereby request that you return my client's 2016 Volkwagon immediately, or if you are unable, to compensate her for the full market value of the vehicle, which is $17,613.00. If you do Page 2 so immediately, we will forego pursuing legal redress for breach of contract, misrepresentation, failure to provide required disclosures, unjust enrichment, among others. If you do not comply with this request, I am prepared to pursue restitution through any means available, including legal action. Prior to initiating these costly measures, I am providing you the courtesy of sending this correspondence. I appreciate your timely attention to this matter and look forward to your response. Please feel free to contact me at peter@api.law or at 801.679.6978 to discuss this matter in person. Sincerely, API Law, LLC /s/Peter H. Robinson Peter H. Robinson, Esq. Counsel for Jennifer Travis read more

Update to my previous review. It's now been 2 months since I purchased a used 2015 Tacoma from Toyota Bountiful. In that time I've discovered additional body and paint work that wasn't disclosed at the time of purchase. There's no way to determine if the previous owner had the the body work done, or Toyota Bountiful did. But the paint work looks very fresh! Toyota Bountiful gave me a "clean" carfax report implying the vehicle had never been damaged, but I've learned since then that not all body shops report repair work to carfax. My advice to anyone purchasing a used vehicle anywhere is to not rely on the carfax report alone. Have the vehicle put on a lift and inspect it carefully. It's on me for not doing that! read more

Nicole and Arturo were THE nicest and sweetest. My fiancé came in looking for a car just to test drive, but with their knowledge and help we walked out that night with a new car. Arturo was so patient with all of our questions, and Nicole was so nice and sweet during the paperwork process. They stayed way past the closing time (10:30pm) and never made us feel rushed or bad about keeping them late. Not because they were trying to sell to us, but because they were kind and personable. They never made us feel bad or pressured in any way to sign papers or make us feel as if we didn't know what we were talking about. We've been to many other dealerships where the sales team would pressure us, almost trying to force us to buy from them. Others have belittled us, pressured us, or tried forcing us to upgrade. However Nicole and Arturo were relatable and extremely friendly. My fiancé would never have walked in to the first dealership and walked out with a brand new car. This was the first place we looked and it was our last. This should be everyone's first and last stop. I would highly recommend this place to everyone especially because of Nicole and Arturo. They've made this whole experience the smoothest and easiest process. Thank you guys for being so kind and patient! You guys were amazing! read more

I love to come for my service at Toyota Bountiful. I'm not kidding!! I love their complimentary hot fresh popcorn and snacks, hot and cold drinks, and bottles of water. There is a play room for kids, two separate TV's with couches and comfy chairs and ..... wait for it.... a gym!! You can go upstairs to the gym and work out while you wait for your car. There is even a shower for after you work out. Upstairs there is also a quiet room with no TV's and no noise. There is something for everyone. Their prices are competitive and their staff are friendly. read more

I asked them not to run my credit because I was already approved through my credit Union. Then they had me sign paperwork telling me that we gave them permission to only do a soft pull. They just wanted me to go through their financing. We passed on the car cause we did not want to do business with people who screw over the little guy. read more

My husband and I had a few visits with Lorenzo, Chris and Vince and all three were awesome in the way they handled us. We unfortunately lost our beautiful Camry to a distracted driver who totaled it. This place helped us find a great used car. Lorenzo worked his skills and tailored a beautiful Audi that fits us well and one that we enjoy. Thank you Performance Toyota Bountiful and I recommend to anyone! read more

I purchase me 2nd vehicle from them a couple of months ago, but I sort of blame myself as I did not use the service from Costco, or really researched the vehicle. I wanted to check out a Rav4 and I did, but my salesperson did not enlighten me on the other models but in the end I did do the purchase. I was low balled on my trade in dramatically, and should of received a lower price on the vehicle I purchased. I trusted my salesperson thinking I would not be screwed over, but that was not the case. I purchased an extended warranty that I expected it was through Toyota, but I found out a couple of weeks later it was a third party. WTF they said Toyota warranty was more expensive and as long as I service the vehicle there the 100 deductible would be waved. Not a chance as I went to another dealership who offered me a lower price for a 7 year 75000 warranty through Toyota. I went back up to the finance manager and he canceled the warranty and did the same at a 100 dollar less. I informed the sales person we would not return to there dealership again. I have actually logged myself in with the sales manager at the other dealership for a 2022 Tundra and will be trading my 2019 Tundra as I have a lot of equity. I will probably trade in the Rav4 as well. You can dress up and look pretty, but in the end your true appearance comes out and it is not pretty! read more

As a auto warranty administrator it is always a pleasure working with this company and the service dept,especially Nelson in service,they have my upmost respect and highly reccomend the dealer ship and service dept. read more

Very dishonest company tell me I need brakes the first time which is correct then the next time I bring my vehicle and they tell me I don't need brakes then they say I need new air filters when I just replace the air filters they try to upsell and scam you do not go to this dealership go to somebody who's more honest this company will scam you Also who in the heck takes somebody's tire rotations Sticker out of the window from big O tires when I pacifically told them I didn't want my tires rotated and to leave it alone and the sticker clearly says tire rotation on it and I have a separate sticker for oil change is the only reason I went To them is because I was using my last free oil change Or I would've done it myself now I'm going to do myself you can't trust nobody these day its sad then they send you a thing thu the automated text message saying how did we do and put a bad review and then they backwash you when you put a bad review and say stop contacting then why is your automated system telling me to leave a review then then they tell you to contact relations then relations tells you not to contact them when you haven't even explain the story which is ridiculous And very unprofessional trying to hide stuff when They clearly know the customer is in the right and not even one apology at all read more

This is my first ever review ever! I highly recommend not going here for anything you need done. To make a long store short- I brought my Tacoma to them after I found a split in my transmission fluid hose, had them replace so it cost quite a bit. Then two weeks later I was driving on the freeway and got off on my exit and I felt my transmission slip, I pulled over and got out of my car and saw the fluid all over my drivers side- even in the bed of my truck!? I popped my hood and saw a split in the exact same spot as before, so I called Toyota and talked to the guy I was working with and he told me to call a tow truck and they would cover it. Had the tow guy come and pick it up and finally got it over to Toyota, told them what happened and they said they will look at it. The next day they called me saying I needed a new transmission!!! I was so confused so I took a friend who is a mechanic and asked a few questions and they said after " their diagnosis" my truck was previously in a accident and was put together wrong (it was absolutely not in a accident!!) so they told me I was going to have to pay for a new transmission- even though the facts are they installed a hose and it broke and they aren't reliable for it? I asked for them to at least reimburse me for the tow and they said "why would we cover that?" I told them I was told it was covered since it was the part they installed that failed. Needless to say they didn't pay for the tow or admit fault or anything! These people have awful communication and are absolute crooks do not go here! read more

So by reading the majority of the reviews of performance Toyota bountiful I don't feel alone any longer ! The worst car buying experience I have ever had and the service department is awful .maybe they should consider changing the treatment of the customers and try really putting a smile on someone's face as they claim,sure not smiling. Warning! Go somewhere else. read more

This is the worst dealership I have ever dealt with. I have bought multiple vehicles from performance Ford I went into performance Toyota was pre-qualified, ready to write a check, and after choosing the lift for the vehicle, wheels and tires and a video system spending hours down there. I went to give them a deposit, and they would not except the deposit. I was doing an In and out to save sales tax and the person buying my trade couldn't make it until that afternoon so the sales manager shook my hand and said he would hold the vehicle. The time we agreed upon which was 3:30 for me to come in and pick up the vehicle was approaching, so I called him at 3 o'clock, and he informed me that somebody was in the office already buying the vehicle. Before I left the dealership, I even offered to pay for the vehicle to make sure it would still be available. They didn't bother to call me wouldn't take a deposit and agreed-upon price and then sold the vehicle out from underneath me. This is a terrible dealership avoid them at any cost. read more

This dealership is the bane of my existence. After purchasing my car from them nearly a year ago, I have experienced hell. I don't understand how they are still in business. They have dropped the ball more times than I can count at this point. Most recently, they scratched my car door during regular service and after approaching them, they have ghosted me. During my car buying experience, they provided me several wrong time frames of when my car would arrive, they told me my car was ready, I showed up to pick it up and the car had the wrong VIN. They sent a short payoff for my previous car. I could go on and on about the misery this dealership has caused and would not recommend it to anyone. It is clear that they have no regard for customer satisfaction and I would advise anyone looking to purchase a car to steer clear of Toyota Bountiful. I will give them credit for attempting to make things right by offering a few free services but upon taking advantage of those services, I have ended up with more disappointment than relief! Purchased under Madilyn Christensen. read more

Where to start? New vehicle needed new ball joint at 5k miles. Not necessarily the dealers fault but the start of a very frustrating relationship. Has 15k miles on the vehicle so it has been in 3 times now for services and none have gone well. They don't listen to the items requested to check out so when you pick it up find out they didn't do anything other than an oil change no matter how detailed you were. Also purchased a full extended warranty but were told that items needing attention are not covered (tire balance, windshield chip, upholstery spot cleaning) since they don't know anything about your purchase or warranty and just try to charge for everything and blame it on their computer systems not being compatible. Will NEVER return the car to this location for any service. It's just a waste of time. Can't even put the skid-plate on correctly after an oil change - crooked and half the bolts missing. they also lied at purchase about what the full extended warranty covered. They seem so disorganized, and hand you the keys when they are done and you have to search the parking lot for your vehicle. Buy from somewhere else even if you pay a little more. read more

Got me taken care of! Bobby is great and did everything to get me to feel comfortable with the purchase!

I looked at a car online and it was being sold by Toyota Bountiful. This dealer is formerly Menlove Toyota which had a horrible reputation 20 years ago. Not much has changed. No less than 7 people called and texted me incessantly to confirm the appointment I made. When I get there they want me to come inside. Not the Covid protocols I was expecting. I told them I just wanted to test drive the car to see if there were any obvious mechanical issues. This dealer has not conformed to Covid protocols. I told them I just wanted to test drive. They insisted I not test drive the car alone. What kind of Covid protocol is that. What if the salesman was an asymptomatic spreader? This was a terrible experience. I am sticking to dysfunctional dealers in SLC. At least I wont have to drive to Bountiful. read more

Against my better judgement and the warnings of others, I still went to Toyota Bountiful to test-drive a Toyota Camry. The first salesman that I worked with, Craig, was great. He later told my mother and I that he is a real estate agent, and I think that is what sets him apart from the other salesmen at Toyota Bountiful. He was honest and sincere, and had he not helped me when I came back to purchase the car over a week after my first test drive, I wouldn't be driving my Camry right now. The first night I was there, another salesman (who I later found out was the Internet Sales Manager) and I were hashing out details, but I didn't feel comfortable with the situation and walked. He called me at least two times after I left trying to work out a deal, but I wasn't impressed with the customer service, nor did I feel like they were being 100% transparent. Over the course of the next several days I received emails from both him and Craig, trying to earn my business. After several poor experiences at Toyota dealerships (salesmen lying to me, salesmen being flat-out rude and offensive), I decided to cut my losses with Toyota and buy the car I wanted from Toyota Bountiful. The evening that I went in to purchase the car was long. In other words, mostly everything about it was typical. There was nothing expedient or impressive about it. After getting back to the finance office I found that promises were made but not kept, because the price I was about to sign for was significantly higher. After pointing it out, I sensed hostility from the Sales Manager and a bit of annoyance from the finance manager I was working with when I asked for a correction. After writing poor reviews, the dealership has made multiple attempts to contact me and "make things right," but I have told them that there is nothing they can do now. They had one chance to make this a good experience, and they failed to do so. Unfortunately, that's the type of business they're in. Overall, here is my takeaway. Their communication is terrible. The right hand has no idea what the left hand is doing. One person will tell you one thing, and it's likely that it isn't 100% true, or true at all. Stand your ground, dot all of your i's and cross all of your t's, because they won't do it for you. Although I appreciate them reaching out to "make things right," there isn't really anything that can be done except live and learn. read more

Boo! I've had two car shopping experiences that have brought me through the front doors of this place. The first time I ended up in an argument with a manager. I swear he was trying to guilt me into buying a truck with a broken transmission. (Second gear is kind-of important.) My latest experience included a salesperson that walked us allover the parking lot before concluding that they didn't have the vehicle that we were looking for. We spent a lot of time teaching the sales person about the vehicle that we were looking for. I'd hope that the sales person would have a bit more knowledge about the vehicle than we would, but I guess they didn't do their homework. Also, I get the whole "let me see what my manager says." gig, but don't make me wait 10 minutes every single time you go talk to your manager. I saw a sales person working over an older couple for the entire time I was there. He'd talk to them for two minutes and then leave them alone for 10 minutes, then come back and talk to them again for two minutes. This went on for the entire time I was there. Not cool. read more

Leon was my sale assistant he was a awesome person to work with he was very responsive he's a good person to have a conversation with too and he helped me find the car I needed I would recommend him if you go here and my financial advisor Alex was great help and had some cool stories read more

I always go into Toyota Bountiful for all my maintenance, and even referred family members to purchase their new cars there. Saturday, it was just a regular maintenance routine, but we decided to check out the Tundra. Decided to sit down with the salesman MANOJ, I highly recommend not working with him, looked at the Tundra, and decided to work on numbers and trade in. Manoj went and worked the numbers with the gentleman that figures the number, don't remember his name, think it was Tyler, he comes back and the numbers weren't too crazy, and it shows the trade in value of the car I wanted to trade in. I asked Manoj to make sure that the numbers quoted was with the roll over of the amount I still owed on the vehicle, and he kept saying yes it is. I made sure over and over to him that we still owed on this car and wanted to make sure the numbers were corrected. He kept saying yes, it's all included. 5 hours later, after spending time waiting and waiting for them to work this deal, we finally get to financing, were going over numbers again, and come to find out, the trade in value was put as a down payment and not was was still owed on it vehicle. Now this changed the payment amount significantly. The finance guy we were working with was trying to help out with what would work. Then in the end, I said an amount that would work, he says to me, well that's not going to work, now were just wasting each others time! I said excuse me?! I wasted 5 hours of my time sitting here, when this could have been prevented 5 hours ago, if this salesman would have listened in the beginning! You want to tell me I'm wasting your time, when you had already wasted 5 hours of my time, with this go back and not listening! And that salesman, not once took initiative that he was wrong or made a mistake, or even apologize! He just sat there looking like a dumb@$$! read more

I bought a new car here in March. My salesperson worked her tail off to get me what I wanted. They worked with us to ensure we were happy and the price was perfect. The sale was done very quickly and finance went smoothly and fast as well. The salespeople showed us how to use our new car and followed up with us a couple times after the sale. I'd recommend them in a heartbeat. read more