Consider this review my steadfast recommendation to service your vehicle at Tuffy's in Mount…read morePleasant, regardless of the make and model. There is a widespread misconception that foreign and/or luxury vehicles can only be properly maintained or repaired by their respective dealerships. It may be true that some repair shops do not possess the specialized skills and tools necessary to care for these vehicles. However, Tuffy's in Mount Pleasant has provided superior and inexpensive service for my fastidious Land Rover LR2. On my most recent visit, I had extensive work done to my rear differential, the radiator replaced, coolant leaks repaired, spark plugs replaced, the fuel injection system cleaned, the front differential inspected, an oil change performed and a light replaced. The most commendable aspect of the recent service is that they were unwavering in their price, despite numerous unforeseen setbacks and uncovering of additional damaged parts. They, unquestionably, took a significant financial loss to the tune of hundreds of dollars (possibly $1,000+) in the course of the above repairs. They wrote-off in excess of $800 in parts that were later found to be in need of repair, provided probably about 5 times the amount of labor billed for, waived many diagnosis fees and threw in a few of the smaller items for free. The above repairs cost me about $1750, but I am confident that Land Rover would have charged me in excess of $4,000 for the same repairs. Historically, there have been other repairs that I got done at Tuffy for 50% or less of what Land Rover quoted me. My experience with Land Rover Farmington Hills, on the other hand, has not been favorable. When I had a faulty PCV valve that resulted in a horrifically loud and high-pitched screech (but only after driving for 1-2 hours), they threw thousands of dollars of new parts at it while charging extensive diagnostic fees, only to have the problem unresolved. They had the vehicle for over 3.5 weeks time, would rarely return my calls, and never drove it enough for the symptom to present. Eventually, I brought it in to them after the symptom presented, but it took a collaboration of 3-4 technicians there to be able to figure out what the problem was.

They gave me an outrageous estimate of over $5000.00 for a diagnostic test for check engine light…read more Im a women and a senior who know nothing about cars. Shame on you reception woman and old man tech! You lost a customer and my next post is for anyone in the place where I live to NEVER go to you...what were you trying to pull off? Take advantage of a senior women? Your business will suffer greatly! DONT GO THERE! BEWARE

I have been taking my car here for 20 years. You get the feeling that they care about their…read morecustomers and their community, and not just about making money. As a woman, they talk to me respectfully and even though I am somewhat ignorant about cars, they don't 'make me feel dumb.' Their prices are very reasonable, and they seem to be honest when giving you options. For example: 'these three things are a problem on your vehicle, but X is the most pressing right now and you could probably wait to address the other things if you have to.' They generally offer a ride if the weather is bad. I trust them, and really appreciate the integrity with which they seem to conduct their business. Places like this are part of what makes small towns great!

great integrity! amazing customer service! honest and skilled auto techs and fairest prices in…read moregratiot co.!! my daughter had truck repaired for way less than quoted by other shops in the area! my favorite shop!

Damian and Dianna are wonderful. My husband and I where 70 miles from home when my car through a…read morebelt. We stopped in to Damians shop close to 5 o'clock on Wednesday afternoon and ask if he could get us in. He got us right in and all fixed within in an hour and said no charge he knows how it is to be stranded. I can't thank him enough. You don't find people like him these days, and even though he is far from my home I will be taking my car to him for my repairs. Thank You Again Pam Okopski

These guys are the real deal! If you need your vehicle fixed expediently and very fairly priced…read morethis is the place for you. Family owned and operated hands down the best place in central Michigan. I'd give 10 stars but that wasn't an option.

Auto Group was fast and friendly! We got there, inspected, test drove, and signed in less than 60…read moremins! I would recommend their friendly staff to anyone!

I loved Dallas! I'm a first time car owner and he made it so so so easy! Dallas is very friendly,…read moreand really has his best interest out for his clients. Definitely would recommend!

Waited 6 months to get car repaired and then when I picked it up the owner was extremely rude and…read morewas cussing at me. Between the wait time and the owners actions I will never deal with this establishment again.

I had to have a bumper be reattached to my car for $75. It was quickly repaired, and I couldn't get…read morea ride until the next day so they told me it was no big deal. My car was even washed, honest and fast!

Dwayne Shuckerow is a positive force in the Quick Lane department. His demeanor, customer service…read moreskills and helpful attitude are an attribute to Krapohl Ford!

"I've had an extremely disappointing experience with Kraphol Ford in Mt. Pleasant. My truck had a…read moresevere burning odor issue, so I scheduled an appointment and dropped it off for diagnosis and repair. After having to call them near the end of the day for an update (they didn't reach out), they informed me that my vehicle needed a $3,700 repair. I approved the work and waited nearly a week for completion. Upon pickup, the same burning odor persisted in the cab. I had to return the truck and leave it again. Their response? The first expensive repair wasn't actually the problem, and I needed an additional $1,100 worth of work - with no guarantee this would resolve the issue. Needing my vehicle for work, I reluctantly approved this second repair. When my husband went to pick up the truck after this second round of repairs, it wouldn't even start and had engine warning lights on. Their response was dismissive despite the fact I'd just spent nearly $5,000 and my truck still wasn't operational. Their solution was simply that they 'needed to diagnose the problem some more.' At this point, I've paid thousands for incomplete repairs, lost valuable time without my vehicle, and received poor communication throughout the process. I expect a repair facility to properly diagnose issues before charging for unnecessary repairs and to deliver a working vehicle when promised."

A job well done deserves praise. This is the first time I've had my car detailed in my life and I…read moredon't know how I've ever lived without it. The guys at classic were courteous and thorough. They managed to get all of the pet hair out of even the tiniest crevices! My car looks as good as it did the day I bought it! All of this was done at an extremely competitive price. Worth every penny.

I really like this little car wash. It is touchless and they provide buckets of soapy water and…read moresoft brush to prep your vehicle before you go in. $9.00 is a great price for the top of the line wash and polish. My SUV comes out nice and clean each time. Building is well kept and always clean. Good place to go.

Don't waste your money. Spent $9 on the ultimate wash and it didn't even get the slightest bit of…read moredirt off my car. Even the windshield looked like it hadn't been touched by water!! ZERO STARS