First let me start out by saying I live 50 miles away and I come to this location because I have had good experiences in the past with their reliable and quick service.
I was in today to get a fuel filter changed and the undercarriage greased. While they were taking off the fuel filter, they accidentally broke my fuel line to the point where my truck was not drivable. Instead of saying it was rusty/rotten (which it was) and ready to snap anytime, they stepped up in fine fashion and told me they would be fixing the fuel line, towing the vehicle to a shop that had the proper equipment to fix it (Pennzoil down the street), and changing the fuel filter all at NO CHARGE to me.
Keep in mind that this is on a Friday at 5:30. This was a terrible inconvenience to them and I'm sure what happened made them stay later than they wanted to. They did an excellent job repairing the fuel line and I was able to get home in a very reasonable amount of time.
I'd like to thank all of the staff at both Performance Plus, and Pennzoil as they offered only the best service. I will continue to visit both places for my auto repairs and maintenance. I would like to thank both managers (Travis at Performance Plus and Zack at Pennzoil) for being outstanding in their line of work. These situations are examples of the difference between a business that cares and one that doesn't.
I recommend both of these places to anyone. Thanks again to everyone. Great experience all around. read more