Took a car to their service department on a Thursday to get a $95 oil change at the dealership…read morebecause we want to ensure they are checking over the car every chance they get. Okay, I paid twice the going rate for an oil change but whatever. When we left the dealership the next day the engine light comes on. We schedule an appointment for the following Friday to take it back in for service under warranty and they attempt to charge us $110 for an hour to discover that the gas cap was left off sometime between when it was oil changed and the time we could get in for warranty service. Since there was not anything wrong with the car they have to charge us. They knocked it down to $55 for them to tell us that. Keep your $55, never need your service or support again. Or your $91 oil changes. Love the car, don't need this. Never had this level of poor service at any Mazda dealership, ever. I can understand if it was out of warranty and we brought it in for you to diagnose, but this is just a bad decision.

Chris sold me two cars in the last four years a Mazda and a Mercedes, he got me a great deal and I…read morelove the cars so much! Best purchase I have ever made. The whole service team is great! Bill who is a service manager, I believe, knows what he is talking about and is super helpful in person or over the phone. I just got my oil changed and tires rotated they did a great job, and gave me a loaner car in the time while I waited. Great service and very responsive.

One of my headlights had a burnt out bulb. At first, on the phone I told them I needed a new…read moreheadlight (my bad) and when they quoted me a price over $100 I thought, "Yikes!" but we eventually realized I just needed a bulb. I'd misspoken. Normally I'd try to do that myself, but when I looked up a YouTube video on how to replace the bulb, and Step 1 involved removing a front wheel, I said to hell with that! Jeepers! What has happened to modern cars?! Fortunately the mechanic here didn't have to do that. He knew enough about the car to know where he could shimmy his hand into the right spot so he didn't have to hoist the car up on the rack. Cost: I think it was about $39.

Performance charged me $250 for an unclear diagnosis! This price did not include any repairs, which…read morethey said would be hundreds of dollars more and might not even fix the electrical problem we were having. We then took the car to Master Mechanics. They found and fixed the problem quickly for much less than Performance said it would be. The car has been fine ever since. I wish I could trust Performance to know what they are doing, because their shop is more conveniently located for me. But I will never waste my money there again!

Extremely disrespectful younger lady answered the phone. Within the first minute I felt belittled…read moreand disrespected. I scheduled an appointment and took my car in to check for a leaking tire. I sat in the waiting room for about 30 minutes, which was no problem. They came back and told me there was a nail in my side wall and the tire was unfixable. they also told me that my other tire was leaking as well. I took the tire home and bought a repair kit and when I take the tire off, it came to my surprise there was a nail directly in the center and it only took me about 10 minutes to fix instead of $350 to fix both "leaky tires". I was not only disrespected, but told false information and I will never be coming back unless the management has changed.

I went to this Goodyear last year for a starter/ignition issue. This week, my car wouldn't start,…read moreso I took it back to the same Goodyear in case the starter was still under warranty. My dad called before I got there and explained the issue, asked them to check on the warranty and see what was going on. I had to tow the car there. I left it there on a Monday. At 5:45 on Tuesday (they close at 6), the mechanic called and told me the solenoids were stuck and that the thermostat was failing. He mentioned an issue with the catalytic converter as well and quoted me $2k at minimum to fix all three. I said no to the catalytic converter because it was working fine and he confirmed it wasn't a functionality or safety concern. When I asked if the solenoids were on warranty because I saw them on an invoice I had from them in 2023, the mechanic very quickly rushed to get off the phone saying they were about to close and he would check in the morning. Again, they close at 6 and he waited until 5:45 to discuss the issues with the car with me. I called the next morning, so it's Wednesday now, and told them to go ahead with the solenoids and thermostat and not to do the catalytic converter. Christine at the front desk answered and mentioned the 3 repairs above, as well as an exhaust pipe issue. I tell her that the mechanic didn't tell me about the exhaust pipe. She moves on quickly, not clarifying what the issue was, what the cost would be, or whether or not it was a safety, functionality, or aesthetic concern. Around 2 or 3 pm that same day, the mechanic called me and said he "suspected" the reason the car wouldn't start was the timing belt being loose, not the solenoids. He suggested they replace the timing belt, leave the solenoids, and still do the thermostat. So are the solenoids stuck or not? He doesn't clarify. I explained that I'd gotten the timing belt replaced 2 years prior and got a fault code on my dashboard every day when it was broken. Why wasn't I getting the fault code now? He launches into a bunch of technical talk and then quotes me for $1400. I have my dad call back instead because I am used to mechanics trying to bully me because I am a young woman. My dad tells me the mechanic told him the timing belt was cracked, not loose, which is not what the mechanic told me. I expressed my concern that I'd be dropping $1400 on a repair when they aren't even sure if that is the reason it wouldn't start. They also told my dad that the car was running fine and was driveable. It's getting close to 6, so I call Goodyear back and tell them to just do the timing belt. The mechanic then said that they weren't gonna work on the car that afternoon, so I could call him back in the morning. I planned to pick up the car the next day and take it to a different mechanic since they told my dad it was driveable. When I call the next morning, so it's now Thursday, Christine picks up, doesn't let me talk, and goes to ask the mechanic about the car. When she gets back on the phone, I explain that I am going to come pick it up and for them not to touch it anymore. She asks me if I am getting a tow because it isn't driveable. I explain that I'm over the back and forth and getting conflicting information every time I or my parent talk to them. She denies ever speaking with me, or telling me something different than the mechanic. I told her not to touch the car and that I would get it towed. When the tow truck arrives hours later, he tells me the car isn't ready and that he won't be able to wait. I called Goodyear to let them know I would have another tow truck pick up my car and just needed to know when the car was ready. Christine claimed she couldn't "make any promises" about giving me a call when the car was finished. What mechanic doesn't call you when your car is finished so you can come and pick it up? I call later and ask if the car is ready. The tow truck comes. My car is with a different shop now, thank god. Whether the issue is a lack of communication, organization, leadership, or a combination of all three, all I know is that their issues and unprofessionalism caused days of unnecessary stress for me. Had they behaved appropriately, taken accountability, or communicated any information effectively, I would've paid for the repair and they would have kept my business. I have never dealt with any shop being that uncommunicative, defensive, contradictory, or flat-out rude. It took 4 days for me to get my car back as they wasted my time and still didn't know why it didn't start on Monday. Treating your customers that way is unbecoming of any business, especially ones reliant on maintaining long-lasting relationships with customers. I hope they fire that rude, combative, lying woman at the front desk and hire mechanics with a proper work ethic and the ability to keep their lies straight at the least, and not waste people's time or drain their pockets at the most.

Been going to R&T Auto for the last 25yrs and they have always been great! The staff is nice and…read moretreat you with respect.

I haven't used R n T Auto Repair in about when I did use R n T it was always a positive experience…read more They are trustworthy, professional very knowledgeable and friendly they get repairs done when they said they would. Car repair is expensive wherever ya go, I guess they got bills to pay just like the rest of us. Russ kept track of all the repairs and how much money I had put into my car and he liked to keep me informed about how much my car was costing me to drive it every mile. They are nice I would recommend them

What a professional run business from the receptionist to the technicians! I had custom exhaust…read morework done electrical cut outs and absolutely love the work they did!

We came in to have the exhaust pipe welded back together, from an attempted theft of the catalytic…read moreconverter, and after only a few minutes wait we were back on the road and no more exhaust noise. They took care of us and sent us on our way no charge. How awesome is that?

Family owned business. They are the best. They won't tell you to do more work than actually needs…read moreto be done and if they're not the best for the job, they will tell you to go elsewhere-for instance, if it's a dealer issue.

In the nearly 3 years that have elapsed since I wrote my original review I neither seen nor…read moreexperienced a single thing that would lead me now to question my '16 thoughts about this auto service. I regret I can't give them six or seven stars. I regret we didn't stumble on Furr's earlier (because in our youth we did run into a couple of other car repair businesses in town that took advantage of our inexperience and naivete). But I don't regret the entirely selfish hope that the owner - who is getting on in years - lives and works 'til he is 150 so we don't ever have to look for a new repair shop.

horrible work and service ! my son had to take his vehicle back 4 times ! is this place even…read morelicensed ? dont even waste your time or money !

Today was my second visit to Tuffy and again I am very very satisfied. I just needed to change my…read moreright taillight because it was out. They changed it for me in 15 minutes and I was already on my way. another very positive experience!

I am also a longstanding (15+ years) of Woodwards and this shop is clearly not Woodwards. I don't…read morethink they'll last more than a year or 2. Received an estimate of $12, 000 and got the work done for less than $2,000. They are not reliable or trustworthy. This is a shop that I would never return to. There attitude is do it their way, don't ask questions and have a bundle of free cash. Never again.

First and foremost: Wenger is NOT Woodwards. I used Woodwards for over 20 years and they were…read moreawesome. The shop under Wenger's new ownership is just another dishonest, over-priced garage waiting to take advantage of folks who need auto repairs. They mark up parts prices, pad repair times, and have an outrageous labor rate. Diagnosis is lacking, and they can't meet the schedule that they promise to get you in the door. Buyer beware with these guys!