My family continues to have a horrible experience with this company. Not only was the initial work done sloppy, it's been an absolute nightmare getting a straight answer out of them for corrective work.
If you drop the ball, admit it but also be ready to effectively remedy the situation. The service tech missed several pre-scheduled appointments and the office continues to pass the blame. This has been the most frustrating company to deal with.
Although the receptionist (Kiley) admittedly dropped the ball on the rescheduled appointment, her attitude was really appalling and just plain unprofessional in the way she speaks to customers. I would be extremely embarrassed if this girl was my frontline employee and the face of my customer contact.
Do not recommend at all. Unacceptable work and even worse customer service. read more