Huge and costly mistake taking my car to United Auto in Flowery Branch. Shame on me for trying to…read moresupport a local business that doesn't deserve it, in my opinion. Summary: I understand that auto shops need to mark up parts (on top of wholesale prices) to make a profit. The owner of the United Auto Shop said that 'they mark up parts by 35% over their cost'. After two verbal requests, I finally got (after I paid the invoice) the part numbers for the parts (supposedly) replaced. I looked up the retail prices and saw that they charged me over 2X retail price for identical, readily available parts ($2,800 for parts that I could buy at retail for $1,300). When I discovered this, I called to speak with the owner (Ryan). He said that he would not rebate me 'one red cent', which indicates to me that he's perfectly fine with gouging his customers well above his stated policy. I would think such (in my opinion, egregious) pricing practices were required to be disclosed to consumers and protected under Consumer Protection Regulations. BTW, they didn't complete the work correctly, so I will need to take the car to another shop to get it done right. Details: My car was leaking hydraulic fluid in the retractable roof area and into the vehicle. I had viewed a YouTube video showing the exact same symptoms on the same make / model of car but thought it better to take it to an auto shop to have it fixed instead of doing it myself. Mistake number one was taking my car to United Auto. When describing the issue to the shop manager, he said that he had experience with such problems and knew how to fix them. The manager called me with a rough estimate (not a quote, let alone a written quote) before they even diagnosed the issue, 'for about $5,000' if all of the entire cylinder systems needed to be replaced, which he said he doubted would be necessary. Still no quote. Another mistake on my part. Then he said something that should have been the biggest red flag. He offered to buy my car from me (presumably at a substantial discount) before the work was started. Based on my forty years of business experience, I would say that ethical businesspeople don't do that. But I said no thanks, and let it pass. Another mistake of mine - I should know better. I provided the YouTube video that showed the exact same issue for minimal cost and effort. The representative said that he reviewed the video thanked me and said that he shared it with the mechanic. After doing their work (which is still not complete), which took much longer than they estimated, they charged me over $5,600. Of course, their website states that they can levy a lien on your car if you don't pay in full. So, I did pay, given my experience with them up to this point, and then called the owner to discuss their, in my opinion, egregious charges for the parts (setting aside the extensive time charged me for the work). I requested a reasonable rebate just to adjust the parts pricing from over 2X retail versus what he said was only 35% over wholesale. His response: 'Not one red cent rebate'. I will never make the mistake again and allow United Auto to get near one of my vehicles ever again.

This is one of the worst places I have ever been to. I had to get my car fixed and when they…read morediagnosed they told me it was the fuel pump. So I had them fix it and it broke down again and they said it was the relay so I paid to have it fixed by them. $1200 later the car has broke down again and I will never take it back to them they are hacks and don't do good work I would never recommend someone here ever.

I needed my water pump replaced and Nate was very helpful explaining the part I needed and what…read morekind of labor it would require, and also had the best prices around that I could find. I had originally taken it to get diagnosed at a different shop and he offered to look at it for free quick just to make sure what they told me was correct. Once i dropped it off he was great with communicating and got the job done in great time! Overall great service and great place!! Will definitely be going back for any repairs I might need in the future

From the owner: We are a small family owned auto repair shop that specializes in Check engine light, ABS and…read moretraction control, and electrical diagnostics. We are both professional and affordable, offering a warranty on qualifying repairs. We will not recommend repairs that are un-needed. One of our goals is to provide affordable auto repair in an industry that has become over-inflated with high cost to individuals that simply need reliable transportation.

The best experience I have ever had with a vehicle. You can call or go to their website to set your…read moreappointment and select your tires. Check-in was easy and my vehicle was in the bay in less than 5 minutes. They say they will get you out in 30 minutes or less. If it is over 30 minutes then the tires are free. I was in and out in 17 minutes!

Great prices and fast service! We will continue to go here for our 3 trucks when we need tires.read more

Front desk doesn't consistently answer the phone or text in a timely fashion. She was on her cell…read morephone every time I came into the shop despite her not responding to requested updates after waiting days/weeks for a response. Looking for a solution for the cause of a check engine light, Total changed the spark plugs twice, replaced a smog device, and sent home the truck 4 times after I paid $1000 to FIX the cause. Check engine light came back on every time I cranked the truck the next day after "repair." Was told if it happened the 5th time, bring it back and they'll try something else. While at the shop, I drove by one day to see my truck parked where I'd left it despite being told it was "inside the shop and being worked on." Spoke to one of the mechanics about progress on the repair and he gave info that was the exact opposite of what was told by the front desk. Was lectured by the front desk and told that the problem was that I "misunderstood" what she was telling me. Third local shop that can't handle the magnitude of business that is flowing in now that Hall County is a suburb of Atlanta.

Total Auto Service is a busy place because they are highly competent and totally honest. I decided…read morethat it is better to wait and not worry than to not wait and worry. They have worked on several vehicles for me over 15 years and i always send my customers and acquaintances to them.

I am writing this review as a severe warning to anyone considering Team Ryan for their vehicle…read moremaintenance. My recent experience here was not only a prime example of unethical billing but also a horrifying instance of mechanical negligence that nearly cost me my life. ​Initially, their inspection report stated that I only needed to replace my rear brake pads. However, the final estimate and invoice heavily inflated the scope of work, charging me for rear brake pads, rotors, and a brake fluid exchange. ​The real nightmare began a few days after I got my car back. While driving, a brake caliper bolt completely fell out. This is an absolutely unacceptable and fatal error for a mechanic to make. Due to their incompetent work, my brakes failed, and it could have easily resulted in a deadly accident. ​I managed to slowly and carefully limp my car to a nearby, different auto shop to get it safely re-attached and repaired. When I contacted Team Ryan to demand a refund for their botched brake job as well as the emergency repair costs from the other shop, their response was completely absurd. They agreed to reimburse the cost of the emergency repair but blatantly refused to refund the original brake job, claiming that "the work was already done." ​They charged me for unnecessary parts, performed incredibly dangerous and sloppy work that endangered my life, and still felt entitled to keep the money for the labor they completely botched. ​If you value your safety, your life, and your hard-earned money, do not bring your car to Team Ryan. This is not a shop you can trust. ​[UPDATE in response to the owner's reply] ​It is terrifying that you publicly classify leaving a brake caliper bolt loose on a heavy vehicle as mere "human error" rather than "severe negligence." Failing to properly secure a critical life-safety component is the absolute definition of negligence. ​Yes, you paid for the secondary shop's emergency repair--but only because your botched work left me stranded with an imminent catastrophic failure. However, you conveniently left out the fact that you are STILL refusing to refund the nearly $1,000 I paid YOU for the original, dangerously defective brake job. ​"Standing behind your work" should mean fully refunding a service that actively put a customer's life at risk, not just paying off the emergency fix while pocketing the money for the failed job. My warning to other drivers stands: Avoid this place.

The staff, Exceptional. The repairs, exceptional. I feel like I'm sitting by the fireplace at…read moregrandmas house while waiting for my car to be done. It's warm, cozy, and everyone's friendly.

Angela listened to all our worries about our 2009 Ford Ranger. We wanted lots of work to make it…read moretrustworthy again on the highway. Needed gasket, shock absorbers, alignment, stuff I don't know about. Kept it one day and said it's ready for the highway. I drove it around and oh my. I really feel like it's a renewed truck. And not too much money. Thank you to Renew, so made my day. Beth French Flowery Branch

We were very happy with the repairs and the pricing. They have fixed my husband's GMC truck and my…read moreson's Subaru SUV and both are running great! Angela was very nice, and very professional! We will be going back!