I got a great price, friendly conversation, prompt service, and had an absolutely wonderful…read moreexperience here. It's nice to have excellent local services such as Bob's to compete with the national-gloss brands like Safelite, which were going to charge me more for the service anyways and were less available. You won't regret patronizing Bob's for home or auto glass work.

It seems like many of the positive reviews for this place may be from people who simply let their…read moreinsurance handle everything and did not have to deal with the communication process directly. Based on my experience, I would strongly recommend doing more research on other review sites before trusting the overall rating. Their rating on Yelp is much lower, around 1.8 stars, which makes the higher rating elsewhere feel misleading. I contacted them multiple times trying to get an estimated price and understand the process. I was told to send my VIN to a phone number, which I did. I also sent pictures of the damage and videos so they could see the condition of the vehicle. After sending everything they asked for, I never received a proper response. I had to call again, and the next person who answered seemed confused and had no idea what I was talking about. It felt like my situation was brushed off, and there was little to no communication between the staff. I originally called on Thursday and Friday, but because of their attitude and poor communication, I decided to check with a different body shop first. That is why I waited until Wednesday before moving forward. In the end, I still decided to go with them, which turned out to be a terrible decision. Eventually, I was told to tow the vehicle in, so I did. Even after that, I still had to keep calling to figure out what was going on because they were not clearly communicating with me. Throughout the process, I felt like I was being spoken to in a condescending and disrespectful tone, as if I did not understand anything about the situation. I was especially patient with Chris, but the way the situation was handled was very frustrating. He made it seem like the car not starting was a major issue, when the only reason it would not start was because the battery was dead. A dead battery can usually be handled by jumping the car or using temporary power to scan the codes with a code reader, especially for basic inspection purposes. What bothered me even more is that it did not seem like they went through the proper process to inspect the car before giving me an estimate. Chris stated that he did not start the car or check the codes, yet the estimate and comments were being made as if they had fully evaluated the vehicle. In my opinion, that feels like a rushed and careless way to handle the situation. If you are going to give an estimate, especially after I sent the VIN, photos, videos, and paid to tow the vehicle in, then the vehicle should actually be checked properly instead of making assumptions or giving a half-done estimate. What made the experience even worse was that I was the customer who had every reason to be frustrated, but somehow Chris was the one acting frustrated with me. Instead of being understanding or professional, Chris acted annoyed and impatient, as if I was the inconvenience. Later, while I was still trying to get an estimated price, Chris became angry and complained that the car did not start because of the dead battery and had "too many custom parts." That was not accurate. The vehicle is almost all factory parts, other than the bumper and fog lights. At that point, he decided the vehicle was too much for them to handle. I had to then tow the vehicle to a different body shop to get it checked out, and the other shop told me the damages were extremely minor. That made this experience feel even worse because this shop made the situation seem much more complicated/expensive than it actually was. Because of this, I wasted over $85 getting the car towed there, only to deal with condescending attitudes and unprofessional behavior. Losing patience with a customer multiple times is not acceptable, especially from someone working at the front and representing the business. During the entire process, I kept trying to communicate and ask what they needed and what I should do, but the tone I received made it clear that my calls were being treated as an annoyance. In my opinion, this was extremely unprofessional, rude, and made me feel uncomfortable.

They were rude. Kept laughing and made fun of me. Terrible service. Wasted my time. Don't ever come…read morehere.

Best place to get autoglass replaced and my new windows in my house! What a great experience.read more

Amazing service. Professional, courteous, & personal service with a smile. Top notch all the way…read morearound.

I work in bodyshop in ark city Kansas, anytime we have questions on a lift on a truck or what's…read morebest options to go. We call film at 11. Kevin, Jake and myself have no complaints.

Amazing service and very thoughtful professional! Had the pleasure of taking not one, but two of my…read morevehicles to get some chips fixed. The service was friendly, fast and reasonable. I recommend it.

I highly recommend McPherson Glass. We were on vacation and a semi truck kicked up a large stone…read moreout of the rumble strip and it hit us dead center of our windshield on our first day of driving. It left a very large chip with 5 or 6 radiating cracks! We thought we were going to have to replace our windshield on the first day of vacation which is quite the bummer. We stopped in McPherson for lunch and I yelped glass repair and this guy popped up. I called and he answered the phone right away. He got us in right after lunch, repaired our windshield and back on the road in 30 minutes. Great guy, great service and great price!

Excellent service,honest shop,they even came in 50 bucks under estimate,took less time then their…read moreestimate,if you need glass fixed in your car GO HERE!!!

From the owner: Professional, quality auto glass repair and replacementread more

The other day going down the road, something flew and hit my windshield. I had a chip that looked…read morereally bad. I had never had to deal with a chip in my window before, wasn't sure how to take care of it and not replace the whole thing. I was recommended to Ziegler Glass by a family member and I called and got an appointment same day. The guy was super helpful and polite! He explained everything to me and took him about 30 minutes. I was in and out and it looks good!! I was so relieved that it wouldn't spread and get bigger. I DEFINITELY RECOMMEND AND DEFINITELY WOULD GO BACK! :)

From the owner: Auto- Residential - Commercial Glassread more