Just moved to jc and my 2017 Durango that I bought in Hawaii new was smelling like coolant…read more So took to service department and Gabe took very good care of me and water pump was done In a day

My family uses this place for all our Jeep/truck needs! We love the service manager Steve and the…read moregreat work they do!

Jim Clark (pretty much the whole team) has been wonderful for me over the years. Service and Great…read moreCustomer Service is what they excel in. I could give many examples from every year since the early 90's. Two recent examples stand out. My wife, broke down in Durango Colorado due to a deer collision and Willie T and team coordinated the whole effort to get my wife in some temporary wheels and got the truck back to the body shop in Kansas. So important to my wife and to me as all my work tools were in that truck. Just last week, they bent over backwards to help me out on my 2021 High County. I come from the KC area and will keep coming back. The other Chevy Dealerships in KC could learn a thing or two about Customer Service or just plain service. T. Silo

Just wanna say thank you to Willie Thornberg and everyone at Jim Clark. They were so kind and…read moreamazing to work with. They helped this scared, stressed out "young" woman find some peace and let me know they had my back. Not many business out there offer more than just business. They treated me like a friend! Best group of people ever! If your looking to buy...ask for James Keene!

Customer service in the front lobby needs some improvement. Got my vehicle serviced, I asked for a…read moremilitary discount and all I got was you'll could get a discount if you purchase a vehicle from us. At that point just say no

Brought my truck in for repairs and they did an amazing job. Very professional and kept me informed.read more

This place is terrible at handling business. I bought a 2017 Denali Sierra from them. I traded in a…read moretruck for a bigger one, and it took them almost 2 months and a complaint to the attorney general to get them to do their job. They even sold my old truck while I still had a loan on it and was making payments. Less than a month after getting my new truck, it started having transmission problems that make it undriveable. I've been calling, texting, and even going in person to get an update or solution, but no luck. Now, my family and I are paying for a useless car. You can't even drive it around the corner without it kicking hard like a mule, feeling like you've been rear-ended because of the bad shifting. They haven't offered my family or me any solution, just kept promising they'd look into it, but they haven't done anything. Keep in mind, the issues started less than a month later, and I haven't even driven it much because of the bad transmission. I highly recommend people go somewhere else and save themselves the headache of dealing with this dealer. I came here because I heard good things, but I guess that's a myth with how they handle things. My family and I have had to make do with my little sedan since they won't even offer a loaner truck.

The level on customer service and support is nothing I have experienced. Their approach when…read moreselling cars was not stressful and they did not over charge. The honesty and understanding was top-tier, I could never buy from a Briggs dealer ever again.

Just move to Fort Riley and was looking for place to fix my vehicles rear hatch door and bumper…read more They fix it in no time like in 5 days great communication thru text message great quality and it was done before the day they told me

I'd give this place 0 stars if I could. They "lost" the door to my trunk (the whole thing needed to…read morebe replaced). I didn't receive any sort of call when it was completed. I had to call my insurance company to find out it was done. They did send me text messages giving me some updates but that was only the first week my car was in the shop. Took 3 weeks to get it fixed because they "lost" my part. It was just ridiculous. Save yourself some time and find another body shop.

We purchased a Majestic 5th wheel from New Horizons in 2014, and live in it full-time. It's an…read moreawesome rig/home. We went to them to have our toy hauler ramp door replaced in October 2024. They did a wonderful job, and also completed several smaller punch list items for us. The Service Manager, Michael, and his crew are top notch. They were courteous and professional, treated us and our home with respect, and performed all work to the highest standards. We lived in our rig during the work, inside the shop bay. They made the employee restroom available to us during off hours (the public restroom was available during work hours).

Great company to purchase a custom fifth wheel from. We absolutely love ours. Cole and Austin are…read moreexcellent product specialists with vast knowledge of all facets of custom built fifth wheels. Not only does the service department take care of New Horizon owners but they also offer flex armor lifetime roofs and are 1 of 3 authorized Morryde installers in the country with a nice central location being in KS. Thanks for building us our dream fifth wheel. M & Y Burgess

I've never had a worse experience trying to get my car fixed. What should have been an easy,…read moreone-day fix turned into a complete nightmare that wasted our time, money, and even delayed a major life event our move out of Kansas. The issue with our car was straightforward: replacing and programming the body control module. We had an appointment on a Friday but arrived slightly late. Instead of trying to accommodate us, we were told the work couldn't be done and had to reschedule. Fine I rescheduled for Monday and even left the car there over the weekend so they could get started first thing Monday morning. Monday passed. No update. We called Tuesday, and they said they hadn't even touched the car and would "start working on it today." That turned out to be another lie. On top of that, communication was a disaster. The woman answering the phone was rude, gave us conflicting information, and at one point told us they had lost the keys to our vehicle. Her solution? We'd have to wait two days and pay extra to get a new key made. When we asked to speak to a manager or someone else, she flat out refused to transfer the call or pass along the message. We were promised multiple call-backs for updates that never happened. When we finally got a "final" pickup date--Wednesday--we called and were told it still wasn't done, but that they were "actively working on it." Another excuse followed: they were too busy. Then we were told Thursday would be the day. But Thursday comes and now the car won't even start. They had the nerve to tell us we needed to pay $160 for a diagnostic to find out why the car wouldn't turn on after they had already messed with it and clearly didn't know what they were doing. The body control module was installed incorrectly and now the car has even more error codes than before. We finally had to tow the car out of there and take it somewhere else at our own expense because we had zero trust left in their ability to fix anything. This dealership is completely unprofessional, disorganized, and lacks the basic customer service skills you'd expect from a certified service department. Their staff clearly needs retraining, because they don't know how to do the job or communicate with customers. Their delays and incompetence cost us more than just time it disrupted our relocation plans and left us stranded. Save yourself the headache and go literally anywhere else.

The service advisors either have no clue what that are talking about or they are just excellent…read moreliars This place has tainted Dick Edwards dream of that dealership #chris There is more to the story about how the broke my Uconnect radio system and refused to accept responsibility for it. This was after taking two weeks to determine I needed a auxiliary battery. The story of lies and deception continued and I was done with them

HORRIBLE CUSTOMER SERVICE. had called in prior and went in to see about buying a vehicle. As soon…read moreas I walk in I was greeted with a very rude lady acting confused and as if didn't belong there. she seemed almost like she didn't realize that she worked at a car dealership. After trying to figure out what the problem was and only receiving attitude fueled answers I just walked out. Way to lose a customer ma'am. bless your heart.

From the owner: Luxury & Imports offers an extensive selection of vehicles from a wide variety of manufacturers…read more Every vehicle in our inventory undergoes a thorough inspection when it arrives on our lot, and we offer a warranty on every car we sell. All of our service and maintenance is done in-house. If you are interested in taking a look at a great luxury or imported car, truck or crossover near Leavenworth, Kansas City, Topeka, Overland Park or St. Joseph, give us a call, or come on in and pay us a visit.