Very disappointed. Got an alert that my tpms needed service and it was not reading the pressure on the front right tire. I decided to schedule an appointment to have it checked at discount tire, where I bought the tires, and remembered that I'd also gotten an email about a free tire rotation which I hadn't followed up on, since I didn't have time. But since the TPMS seems important enough to make time scheduled to have both done to kill 2 birds at the same time.
Got to the appointment and confirmed again that the TPMS was saying it needed service, and the guy assured me it was easy for them to check it out and see if it needed to be replaced or what.
My vehicle was in there for awhile and then when they got it out of the bay and out into the parking lot, the guy comes in and just hands me papers and says "You're all set, bye". No discussion about the TPMS, the whole reason I brought the vehicle in. I had to stop the guy and ask if they found any problems with the TPMS. He said "Only that it gave me problems when I reset it". So they didn't even look at it, despite it being on the work order and being confirmed when I brought it in.
I went out to my vehicle and saw the the monitoring had 3 tires at 31 or 32 psi, but the right rear tire read at 39 (max pressure for the tire is 40 and my SUV is supposed to have 30 psi in the tires.
I checked the pressure by hand to make sure it wasn't really at 39 psi, and it wasn't. But it was reading that it was. Soon enough after I started driving the alert went off again that the TPMS needs servicing and there was no reading on the right rear tire. I was told this was an easy thing for them to check especially while they were already rotating them, but yet they didn't check the main thing I brought it in for. Completely wasting my time.
So now I'm in the middle of moving. Driving from one city to another, back and forth with the TPMS warning constantly on, and no time to do anything because I already gave up time I don't have to get it looked at, and they didn't do so.
Giving 2 stars instead of 1 for the guy at the computer who took care of me when I came in was great, but his assurances that it would easily be looked at and they could definitely take care of it were ruined by the guy or guys actually doing the work. read more