I had requested a deep cleaning of my 3 bed 2 bath house including kitchen, living room and windows. I had asked if it could be done in 4 hours and what if it cannot be completed in 2 hours. Anna asked me to send her pictures or the rooms and space that needs to be cleaned and I did send her pictures. After seeing pictures she said yes it can be done in 4 hours. The employees walked into my house and within 3-5 minutes they told it cannot be done in 4 hours. I had to call Anna and she said it will depend on the employee and they decide after seeing the place, which was not the information she gave before. Anna always adds to her conversation "... after all .. we are all humans... ". I do understand that but paying so much for a service and saying that comment does not help. She added the employees can clean the whole requested areas for 2 more added hours for $90/per person and that she would give me a discount to $70/per person. Basically they just cleaned my kitchen, bathroom, living room and windows, just moped 1 bedroom in 4 hours and for $320. The works did a good job but did not have mop or paper towels. Whatever they cleaned, it looked good. I think the employer agrees to customer's request without consulting with employees so that they don't loose business. The employer did not keep her word. I would not recommend this business to anyone because the mental strain it gave me was too much. I had friends and family coming over and it was so hard on me to clean up rest of the place by myself. The employees also did not have supplies and asked us for paper towels, mop and used some of our home supplies. I specifically asked for kid friendly supplies and I saw the supplies they used were not all kids friendly. Please don't give your words to customers if you cannot keep it. read more