A couple years ago I reached out to Puget Sound Water Rescue for an issue. I was very satisfied…read morewith the service from that experience. So, when my portable AC leaked onto my flooring last night, I knew who I was going to contact. I called when they opened, and found out that he was booked for the next week. I decided to send him a message to see if there was a company he would recommend to me. He actually responded immediately and said that he'd be able to squeeze me in! You have no idea how grateful I was to hear that. He gave me two time options, and called me when he was on the way. I had no idea how much water had made its way into my flooring, so I was preparing myself for the worst. Turns out, it didn't end up being a catastrophe! Matthew used a thermal camera, and a moisture meter to inspect for moisture on the floor/subfloor and flex ducting. Once again, he was thorough at his job, and in his communication. It's difficult finding people that take pride in their work, are trustworthy, and do a great job. I've had quite a few companies do various types of jobs for me, and there are only two who I'd recommend. Mathew with Puget Sound Water Rescue is one of them!

We are at the tail end of a partial basement remodel and our contractor discovered black mold under…read moreexisting carpet tiles in the area that is not getting remodeled. After we ripped up the entire carpeted space and treated it--I wanted info from a professional to see if there was anything else that we needed to do before getting the affected slab ground down and polished. I spoke with several companies who were unhelpful over the phone or charging ridiculous fees just to come out and provide an estimate. Mathew, the owner of Puget Sound Water Rescue was timely in his responsiveness over the Yelp App (on a Sunday afternoon) and ultimately provided us the perspective and information that we needed to determine whether or not professional remediation services were warranted at this point. Ultimately we determined with his help that they were not. Despite the fact that we did not end up hiring (anyone), his knowledge, honesty, and helpfulness were 5 stars worthy. Highly recommend talking to and/or Mathew for your remediation needs!

I couldn't recommend GPR more! They provided a solid quote and stuck by their commitments. They…read morecame out to do the work as scheduled and professionally completed the job.

We had water damage in our basement that had been dried by another company. The night before floor…read morecontractors were scheduled to come to our home, David cold-called us about replacing the flooring. He was able to come out that evening to provide an estimate, which we appreciated and accepted. We later discovered that this visit resulted in an after-hours charge of nearly $500, something we were not aware of at the time. While at our home, David discovered that some areas had not been completely dried by the first company. Because we had an active insurance claim, and with our permission, he immediately arranged for his crew to continue the drying process. At first, we felt he was knowledgeable, responsive, and genuinely focused on our needs. Our insurance company requested that a third party inspect and confirm some of the issues David had identified. David insisted on being present during that inspection. The situation was uncomfortable, and we were later surprised to see an additional $119 charge for his involvement. Five days later, we contacted the original company about their failure to completely dry the affected areas. They acknowledged the issue, wanted to make things right, and asked for the opportunity to earn our business back. We therefore notified Green Planet that we were ending their services. Unfortunately, this is when our experience changed considerably. The tone and attitude toward us became harsh and uncomfortable. Although we had understood that the mitigation work would be handled through our insurance claim, we were suddenly told the bill needed to be paid by us immediately. We were also contacted by a collections company and told that if the bill wasn't paid by Friday, a lien would be placed on our home. We were disappointed by the way the situation was handled. Our initial impression was that customer needs were the priority, but once we decided not to continue using the company, we felt the relationship changed dramatically. Our experience is ultimately a reminder to carefully review all charges and understand the payment terms before allowing work to begin--especially when insurance is involved. Updated Review -- Originally 2 Stars We initially left a 2-star review because of our experience with Green Planet during a water-damage situation. We had significant concerns about several charges on our invoice, the handling of our insurance claim, and the way our relationship changed after we decided not to continue with the company. After seeing our reviews, Green Planet reached out to us and asked for the opportunity to make things right. We had a lengthy conversation, they listened to our concerns, and they offered to refund $500, which represents the charges we had disputed. I appreciate that the company was willing to listen and take action. Because they made an effort to address our concerns, I have changed our rating from 2 stars to 3 stars. That said, I do want to be honest that this resolution came only after we had posted our concerns publicly. We had previously tried to resolve the issues directly, including asking the company to work with us while our insurance claim was being processed, but we did not feel heard at that point. I'm glad we were eventually able to have a productive conversation and reach a financial resolution. My hope is that Green Planet will take this experience to heart and improve communication with customers from the beginning--especially when dealing with stressful situations involving water damage and insurance. Our original experience was disappointing, but I do appreciate their willingness to come back to the table and try to make it right.

I cannot say enough wonderful things about Pacific Northwest Restoration LLC and the incredible…read morecare their team has shown my family. Around midnight on July 4th, my family experienced one of the most terrifying and devastating events of our lives--a house fire. Thankfully, we all made it out safely, but we stood outside completely horrified and heartbroken, watching our home burn while knowing our two beloved cats were still somewhere inside. While the firefighters were still at our home, I received a phone call from Owen Guape. In the midst of complete chaos, Owen introduced himself in a calm, reassuring voice and simply told me that he could help. I was overwhelmed, distraught, and sobbing, but something about his demeanor gave me enough reassurance to say yes. Within 20 minutes, Owen arrived at our home with water for our family and immediately began offering comfort and support. By 9:00 the next morning, Owen and his team were back at our home, tarping and boarding it up to make sure it was secure. But what I will never forget is that Owen spent hours helping us search for and rescue both of our cats. Miraculously, they were alive, but terrified and hiding. His willingness to stay and help us find them meant more to our family than I could ever put into words. The kindness did not stop there. Owen personally delivered several of my husband's suits after they had been cleaned at their facility so that he would have clothing to wear to work. In the middle of everything we were dealing with, that level of thoughtfulness and personal care meant so much to us. Within days of the fire, several members of the Pacific Northwest Restoration team met me and our insurance company at the house to begin assessing the damage and inventorying both the structure and the contents of our home. They have worked seamlessly with our insurance company throughout the process, which has helped take an enormous amount of stress off our shoulders. On the contents and project management side, I have had the privilege of working closely with Rieley, Lana and Amanda, who have truly been by my side throughout this process. They consistently keep me updated on what their team is working on, explain the next steps, answer my questions, and have even coordinated multiple deliveries of our belongings to the rental home where we will be living while our house is rebuilt. Meanwhile, other members of the team have continued working at our home, removing debris and handling the ongoing cleanup. I often think about what would have happened if I hadn't answered that random phone call in the middle of the night during the scariest experience of my life. I am incredibly grateful that I did. Pacific Northwest Restoration has given my family something that is incredibly difficult to find after experiencing such a devastating loss: peace of mind. This is more than a restoration company. This is a team of people who understand that behind every damaged home is a family whose entire world has just been turned upside down. They are communicative, responsive, compassionate, professional, and, most importantly, they genuinely care about the people they serve. Without hesitation, I would recommend Pacific Northwest Restoration LLC to anyone who has experienced a fire or any other devastating event in their home. During one of the darkest and most overwhelming moments of our lives, this team stepped in and helped us begin putting the pieces back together. If you ever find yourself facing the unimaginable, you want people like Owen, Rieley, Amanda, Lana and the entire Pacific Northwest Restoration team standing beside you. You are truly in good hands with this company, and my family will forever be grateful for everything they have done--and continue to do--for us.

We gave a 5 star review after Pacific Northwest Restoration built us a new Garage after our garage…read moreburned to the ground, and damaged our house. A year later when selling our house they found unrealized damage from that fire. The presure from the fire hoses soaked the plywood and created mold in the attic. The roof was replaced with new plywood in 2019. The insurance would not pay for machines to dry the attic out. They did however pay for new insulation, for Attic and crawl space. A year later Northwest Restoration mitigated the mold at no cost! So we are giving 10 Stars, and recommend them highly!

Our bathroom needed more than just an "update." My husband completed the initial demo to give the…read morecontractors who bid the job a clear look at the mess (see photos). Our bids ranged from "replace one wall and rebuild shower" - no joke! Revko Construction took time to crawl inside and out, listened to our desires, and then promptly presented a written bid. We wanted a bathroom that fit the architecture and age of the home. Throughout the process, Ross and partners offered suggestions about design, products, treatments, and guesstimated prices so we could decide what fit out budget and style. Never once did we feel pressured or "cheap" when we were really just trying to be smart and frugal. The Revko team understood. The plumber suggested the toilet and then we did our research and, yes, it was the best and not expensive! The shower door craftsman suggested the trim, top rail (which we did not want at first) and coating suggestion. His patient input and explanation helped us select the right door. The expert tile team - can't say enough good things about them! It is well designed. The custom floor drains perfectly- no puddling anywhere! The re-build of wall, installation of window, new floor, trim, crawl space work and new siding are all well crafted. My husband tends to be a perfectionist, so while at times I felt he was being picky, the Revko team listened, discussed, and followed through as needed on everything. As if all that is not good enough, the first day of work began on the first snow day in November 2022! (See photo). Ross and team out up a tent, took out the wall, replace the wall and beams in crawl space- in freezing weather. They worked around our schedule and were very responsive throughout the repair/rebuild. Like any partnership working out the communication process is key. We will definitely connect with Revko for our next remodel/repair project.

Our 25+ yr old failed siding was in desperate need of replacement, as well as our facia which was…read morerotting and an aging roof. We received multiple bids and chose Revko to tackle the project. They were able to manage the whole project which involved subs for roof,gutters and paint and we don't have one negative thing to say. Revko was professional, reliable, and knowledgeable. They always showed up on time, kept the jobsite clean after each day and kept the project on time and on budget. They paid special attention to detail throughout the project and they take great pride in their craft. They lined up and scheduled the subs all of which gave us affordable bids that stayed within budget. All of the subs they used were just as professional, and reliable as Revko. These guys are amazing to work with and we are more than happy with the end result. I would highly recommend Revko for your next home improvement project.

Thank you to the owner. He called and came out to my house. He cleaned the roof, gutters, and…read moreinspected the job personally. He also fired that team and made sure we were taken care of. Thank you Ofek Haguel for making this right and we will hire you again!

I had a pipe in my bathroom burst over night. I did a quick search and found Flood Damage Master…read more They seem like a new company and I decided to give them a chance. I gave them a call, they seemed professional and knew what they were talking about. A tech (Noz) came out and was able to stop the water, help me get a plumber, and begin drying my house. Thank you so much! I am so glad I called you guys!

Ivan was able to come out same day when requested, which is great when you have emergencies like…read morewater damage caused by pipe burst at home. In my case it was unclear what caused the ceiling leak, and if insurance company would cover it, therefore my experience is you can find a plumber for leak search, which is cheap and can provide good information before starting mitigation.

My wood floor was buckling due to moisture. They were able to come out quickly, remove the…read moreflooring and sheetrock, then get everything dried out. Professional and knowledgeable.

Due to major water damage in my home a pile of belongings had to be moved out and stored. Simply…read moreContents showed up when scheduled, got everything packed and out of the house in a short period of time. The man in charge, Fernando, and his crew were respectful of my belongings and made sure I was aware of everything they were doing. They made a list of the damaged pieces for replacement. After over two months of screw ups by the insurance company, I still did not have my stuff back. A quick phone call allowed me to visit their facility and retrieve some of my belongings (cold weather coats!). They offered to open every box (not necessary) and walked through everything they had done. Javier also called my adjuster, on the spot, to get me approval to replace the damaged furniture. Their service has been fantastic, friendly and efficient. Give Loree or Javier a call when you need emergency packout services.

Very disappointed with this company. Constant miscommunication, and then they blamed the issues on…read morean employee they had fired, and only gave us excuses for all the missing items. Simply contents took no responsibility for all the problems they caused our family. Strongly encourage you to use someone else.

Quick service, knowledgeable owner, fair pricing. I've hired Vlad serval times in my two homes,…read moredefinitely a trustworthy guy to have in your home maintenance network.

I have been calling all water plumbing for several years- they do an outstanding job - great…read morecompany and will continue to call them first for all my plumbing needs b

Make us feel comfortable from beginning to end. When everything is up-side-down due to a simple…read morewater leak gone really bad, it is great to work with competent folks. Thanks.

Restora did an amazing job on my water issue. They were very professional. They were clean! The…read morecommunication between myself and the office, their scheduler, and technicians was excellent. They explained what needed to be done and they didn't hurry when they realized the area needed to be dried out longer than originally scheduled, so they left the fans ext. in another several days with no extra charge. Absolutely refreshing to have folks like this to work with. They are veteran owned as well.