Ongoing issues with communication gaps regarding the scope of work and pricing. The contract…read morerequired to begin work was an 8-page document filled with legal terminology that was difficult to interpret. Refused to disclose hourly labor rates or material costs upfront. Condescending. Unfortunately, my experience did not align with his website mission statement. I did not feel protected or valued as a client and he ignored my request to return building materials his subcontractor took that I paid for.

I have had several excellent experiences with this contractor. The work, while expensive, has been…read moreconsistently excellent. Once, the contractor devised an ingenious solution to removing a car from a garage crushed by a tree before demolition. He built a very handsome deck. In addition, in a very compassionate act, he pulled a crew from one job to build a banister when my husband was extremely frail because of pneumonia.

When we were purchasing our new home, we found out that JB was the company the previous owner dealt…read morewith. We were going to stay with our current fuel company but the woman I talked with at the Cortland office that was so helpful and offered us "new client" pricing that we decided to go with JB. They sent someone to come over the day we moved in to check the lines, etc., and gave us an overview of what to expect going forth. So far they've been great to deal with!! Beth B.

They were one of the most difficult places I've ever had to deal with. There's one lady that…read moreanswers the phone that has absolutely no clue what's actually going on or just doesn't care about her job whatsoever. When I got my propane tank dropped off the girl that has absolutely no clue what she's doing told me in 3 days someone would come and fill it up fully, it was over a week later that someone actually did show up to fill it which wasn't a big deal but I had never had a big propane tank like that so I had no clue how long the starter amount they put in there would last and it was the dead of winter so it was nerve racking. After they come and fill it fully they give you your bill which, as what the clueless lady said, should've been just about 200-220. The bill was over 100 dollars more than the price I was told it would be and when I called they were acting like I was crazy because "the price on propane fluctuates". However the only reason I gave two stars is because they did fix the bill for me and gave me the amount I was told it would've been, them fixing it however caused a whole new set of problems. Fixing the bill took them over a month and I kept calling about it and kept being told it wasn't done yet and that they'd send me the bill which I never ended up getting. The only reason I knew it was finally fixed is when they finally called me OVER a month later and asked me when I was planning to pay the new balance like I was the one who was taking forever. Keep in mind I never got anything in the mail about and I called many times to check up on when I would get the new bill and was told that they were working on it and to wait until I received the bill in the mail. The only semi decent thing about that was they let me pay over the phone which they wouldn't let me do the entire time they were "working on it" I'm sorry but I refuse to believe it took them an entire month to fix my bill. And lastly I called them at maybe the second week of April and asked them to come pick my propane tank, I asked when it would be picked up and was basically told " that's not how it works they get to it when they are in the area". I'm 20 minutes from Cortland and pass where they reside nearly daily and I'm in a campground full of people who specifically get propane tanks through JB Smith but okay fine I can understand not making a special trip. I asked for an estimated time they'd be in the area because I wanted to be here when they picked it up and she looked it up and said they'll be there and should be able to pick it up in a week. Over a week passes and I haven't been called or notified in any way why no one has shown up so I call and I get the same damn girl who could care less and she tells me that almost ALL of their trucks broke down and they're having this huge problem and I'm like okay that's fine when will they be coming now. she tells me some specific day within the week that I can't remember now and guess what no one come yet again. From the very first time I called it's been around 2 and 1/2- 3 weeks and I'm about to be moving so I called today and got someone who actually knows what they're doing and I explain how long it's been and that I'm leaving and you know what she says , we can have someone over there this afternoon. THIS AFTERNOON. Like seriously has it been that easy from that start. An hour after that phone call someone is here picking up my propane tank. Except now, I don't know if they have a policy where they don't hook back up your own propane tanks but, I'm now left with figuring out how to put it back together and make sure it's not leaking alone. They are the sole reason I will not be winter camping again. The only time I enjoyed anything about JB Smith is after I finally got them paid and I wasn't having to call them or deal with them at all and I had a propane tank I didn't need to fill for 3 months and could use without worry. Worst experience ever.

What amazing customer service. Wayne and daughter are amazing at what they do and also just…read morewonderful human beings.

Our realtor highly recommended this company for roofing needs. I called two weeks ago and have not…read morereceived a call back. From the other review on here, I now choose to forgo calling again.

Arrived and completed the job as scheduled. Cleanup was done satisfactorily. We were pleased with…read morethe quality of the workmanship. Also grateful that there was not cost overrun, exactly as the estimate.

Please do not hire. I hired them to do a couple simple jobs. First, they didn't show up when they…read moresaid they were going to, second, they changed things without consulting me. I had them replace a roof on our gazebo and wound up with 3 inch nails sticking through the ceiling. They didn't explain that this would be the case and now the ceiling in the gazebo is ruined, and some of the wood is split. If I had known this was going to be the case, I would not have had the roof replaced.

Great company! Well educated in their field and very professional. Rob is a highly experienced…read moreowner/worker who also trains his employees with the upmost respect and patience. The quality of the work shines through and shows the amount of pride these guys take in their work. Very personable and gets the job done on time and always beyond expectations. Blown away at times by the finished product. Saying these guys are the best is a huge understatement.

loved my countertops beautiful job! Very fast at responding and did things just the way I wanted it…read moredone

I have been a frequent customer rehabbing my house and Baker-Miller has routinely provided…read moreexcellent service and guidance. Larger projects include residing my house with Hardie board, building an entry porch and deck, complete reno of kitchen designed by Lori, and currently reno of 2 bathrooms also imagined by Lori. Showroom and customer service staffs have been great - deliveries, billing, product suggestions. Should add that quality for cabinets, deck, lumber has been an important plus.

Great folks to work with. Adam was fast and efficient in helping build my quote. Also, when I…read morestarted building, I noticed some materials were missing. I called, they did an audit on their side, found the missing boards and got them back out to me within 24 hours. Highly recommend.

Anthony and his crew of very nice folks did an excellent job repairing the stucco on my house, at a…read moreprice I could afford. Not just the parts that you can see in the attached photos, but a number of spots all around the house. They also fixed the basement entry and cleaned up the roof. It's hard to find people willing to tackle stucco, and I was really glad that I found ASI Renovations.

Update. Im being sued. But my review falls under. First amendment, Freedom of speech. I wrote what…read morei was emailed and told over the phone. I called after getting the email and asked. If they warranted for a short time, because im not going to pay someone to do work. Unless i get some kinda of a warranty and i got a NO. I even asked for 90 days and was told NO. It shouldn't matter if its a patch work job. Im hiring for. They should at least warranty for a short time. How do i know if they are going to do the job properly or not. Update. Dont trust this company. They're still emailing me to remove post. They say one thing online, but once you talk to them. They say they dont warranty their work, not even for a short time. Update. Months after i post this review. They sent me an email asking me to remove this review. They said its false, but i have an email stating they do not guarantee their work. They should at least give a short guarantee. I will not pay 75 per hour, per guy to do a job thats not guaranteed. I Would not recommend ASI renovation. They sent me an email that said they do not warranty or guarantee their roof job.

These folks are fantastic! They were kind, gracious, professional, and the end product of a tiled…read moreand carpeted hall entry, is stunning! They were so kind and helpful through all my changes of plan, I couldn't have asked for better support -and very reasonably priced!

We did a major remodel at my home and worked with Osborne on the flooring for 3 bedrooms, 4…read moreclosets, living room, dining room and kitchen. Working with them to pick out flooring was a breeze - the staff was so kind and helpful in store. When we ran into a snag due to a manufacturer's error - *not* the store's - the staff went above and beyond to help us find additional flooring to meet our rather tight deadline. The installation took 4 days with two guys at my home, working around 5 other contractors, kids doing school remotely and 2 cats. They were good natured, flexible and a lot of fun to work with during all the chaos. Most importantly their work is immaculate and I couldn't be happier with the end result! Osborne has customers for life now!