I was gifted an experience at Aire Baths, and for the most part, it was amazing! We didn't know…read morewhat to expect, but we were truly satisfied with the service we received, with one exception: the massage. After reading reviews dating back several months, I realized that other people had experienced the same issue. Let me start at the beginning. I made my reservation for a Sunday at noon. When we arrived, we were told that our reservation had been canceled. Naturally, I was confused because I hadn't canceled it. We were asked to take a seat while the staff looked into the matter, and they quickly figured it out. Brittany at the front desk did a wonderful job explaining what had happened. In the end, it turned out to be an error on my end, but she remained friendly, professional, and accommodating. She offered us another date and time and even compensated us for parking. Thank you, Brittany! The bath experience was everything I needed to cleanse my soul. The waterfall area and the eucalyptus sauna quickly became our favorite places. The atmosphere was peaceful, relaxing, and exactly what we had hoped for. Now, on to the massage. My wife and I were in the same room. She had a female therapist, and I had a male therapist. Unfortunately, our experiences were completely different. My therapist spent most of the session lightly rubbing my feet and legs. He never touched my hands, fingers, neck, or head, all of which my wife received during her massage. He did ask whether there were any areas I wanted him to focus on, and I mentioned that I had tension in my upper shoulder area and that I had a shoulder injury. He concentrated primarily on the injured shoulder and very little else. I was genuinely surprised when he told me the session was over. My first thought was, "Wait, where was the rest of the massage?" I would really like to see Aire invest in more experienced massage therapists, especially since this appears to be a recurring concern among guests. That said, the massage experience did not ruin our visit. I would absolutely return, and I would still recommend Aire to my family, friends, and coworkers.

SCAM SCAM SCAM SCAM…read more Use Caution when booking. I booked my reservation on May 23, 2026 for July 19, 2026 for my 11 year anniversary. Showed up and it was closed due to construction issues with the city. I received no email or phone call that it would be closed. Very embarrassing. I've called over 6x asking asking for a refund $720. Each time I've called it the same response "sorry someone from our management team will call you back". Nobody ever calls me back. I disputed the issue with my credit card company and AIRE responded to them saying that the service was complete forcing me to open another investigation with the city and having to look in legal counsel to take them to court. I am beyond frustrated. Never thought this is how they would do business. Apart of me feels that they lost so much business during the time they were "under construction" that they can't afford to keep the lights on let alone issue a refund. I would stay away.

Nice, clean spa experience. All staff were friendly here. Noah gave a great 90 minute deep tissue…read moremassage. The session rooms were quiet and comfortable. Relaxing in the center tent was a cool experience. Booking appointments was easy and I'd definitely return.

Allyu is located within a big building. You check in and they take you to the meditation tent…read morebefore your service. I got a 90 minute massage by Clarice. She and the massage were great. They also validate parking. In terms of a spa, this is great for casual and quick service. I personally like spas that have showers, amenities, etc. but overall, this was great and I would go again.

I had my very first facial at Milk & Honey. Great first experience. My husband got me a gift card…read morefor this place for our wedding anniversary. I loved my service. Jillian was informative and gentle. They give you all the information you need to know what to expect. The facility is beautifully designed and clean. This was a very relaxing experience and I recommend. I would love to try a massage next time.

I got the best Korean lash lift done by Serina Rodríguez. She is professional, personable, and the…read morebest to do lash lifts at Milk And Honey Spa. Will be coming back for this exact service!

I really enjoying spending the full day here. I had some work to do; it was nice to hang out in the…read morecafeteria and common areas with my laptop while still relaxing. When work was done, it was easy to store it in the assigned locker room. Upon arrival, check in at the front and receive your wristband before walking down the hall to the gender-specific locker rooms. Wristbands are how you'll charge any/all purchases, included spa services. Halfway down the hall, there's signage requesting you remove your shoes. From that point on, expect to be barefoot (socks are okay; socks and slippers are available for purchase in the locker room) You're given a uniform when you enter the locker room. The locker rooms and pool/hottub area is clothes-free. Be ready for that. The body scrub was amazing! I still feel as smooth as a baby, nearly a week later. There are several saunas available to try, along with a meditation/nap room, oxygen room, and movie theater. Be ready to spend hours here. It's worth it.

Unacceptable ADA Violations, Harassment, and Refusal of Responsibility…read more I spent over $200 here for spa services on September 17, 2026, but the harassment by staff completely ruined the experience. I called ahead of time to confirm there would be no issues bringing my small, trained service animal (safely inside a shoulder bag carrier). The front desk clerk checked us in without issue. However, while touring the facility, a staff member confronted me, created a public scene, and brought over management demanding I leave. Even though the front desk employee explicitly advised them that federal law prohibits denying entry to a service animal, staff continued to harass me in front of other spa guests. They subjected me to unlawful medical interrogation demanding to know my condition, demanded "paperwork" (which is explicitly illegal under ADA guidelines), and tried to misclassify my service animal. They eventually allowed my service animal to sit in his carrier during my treatment, but the damage was done--the humiliation prevented me from enjoying the rest of the facility. When brought to management's attention, they refused to take responsibility or resolve the matter. Official complaints have been submitted to federal and state civil rights authorities. I strongly urge anyone who relies on a service animal to avoid this establishment.

I have been going to Spavia since 2019. I have a membership and go monthly for facials and…read moremassages. I highly recommend Ariana and JoAn. They are so good at what they do and I always leave feeling relaxed and that my body and face are in a better place! I love that it has a shower and relaxation room with snacks. I can't rave about this place enough.

This experience was so incredibly relaxing, and I highly recommend! I booked a 60 minute essential…read moremassage through ClassPass with 51 credits, which amounts to about $105 (based on my class pass plan), compared to the regular price of $139 (not including gratuity). It was worth every credit and I honestly would come back and pay the regular price! Upon arriving to the spa, the receptionist greeted me and gave me a tablet to check in and fill out my preferences for the massage, including choosing the style of music, scent of body butter, conversation level, and pressure. I loved they had a little display where you can smell the many body butter options before choosing one, and the friendly receptionist gave me her recommendations for a lighter scent. On the tablet you also answer questions about your health related to the massage (sensitive areas or injuries for example) so the masseuse is aware. After I was done they gave me a tour of the women's locker room which was immaculately clean. They had 2 changing rooms, a shower, private bathroom, a sink with lots of amenities, clean towels, slippers, and lockers. They gave me a locker which had my robe to change into. The robe was sooooo soft and fluffy. It had a nice weight to it, like I was wearing a blanket but with pockets! They encouraged I take my time and when I was changed and ready, I could walk into the lounge waiting area where my masseuse would meet me. The lounge had soft lighting, a nice variety of snacks and sweets and tea, comfy seating, a journal with little encouraging messages from past patrons, books and coloring, and a heated container with neck pillows that you can use! My masseuse arrived promptly so I enjoyed these amenities after my massage. The masseuse Eric was so lovely! They showed me to a massage room, oriented me to where to put my robe and glasses, and let me know the table was heated and they could adjust it to my preference. They also asked about my massage preferences and areas of focus. Once I was settled in, Eric came back and I had the most relaxing swedish massage! Perfect pressure and balanced on both sides. I was floating after! They brought me tea after and then I spent some time in the lounge. Overall incredible experience. All the staff were lovely, and the experience from entering the spa to leaving was so relaxing. I also loved the have a huge free parking lot! Its a shared parking lot in a plaza, so you can park right in front. It was a bit tricky to get into the lot from the main street if you have to turn left into it (you'll see a large sign for SPF which is a pickle ball spot that shares the lot). I ended up turning left into a small street and finding my way into the lot from there. Definitely check it out for your next spa day!

I had such a relaxing time (that's the point) at this spa. I was visiting Chicago for the 1st time…read morelast week and decided to put this on my list of things to do before my full weekend and excursions got started. I was greeted very warmly, pleasantly and professionally by Molly. Then I was transferred over to spa professional Tichina. She was very warm, bubbly and helpful. While I did not have a service she still took the time to provide me with a thorough tour. I utilized all amenities and enjoyed myself. I truly felt relaxed. Also liked the tea area and trail mix which was jut enough. I do look forward to returning and trying a service in the future. Only suggestion--I truly came for the steam room and relaxation. The steam was perfect except it the equipment can be checked out as when the mist would automatically come on during the process, the machine would make a loud, boom sound. I was dozing off and it this frightened me and certainly messed up the relaxation vibes.

This spa experience felt like a magical dream…read more As soon as you enter their facilities downstairs and you walk through their doorway you are transported into a zen filled space that hugs you within. You are greeted with a warm smile as they check you in and given gentle directions where you can change in their large facility into your robe and slippers. Then they guide you to where you can go to wait to meet your masseuse. It was a last minute booking and the last slot for an evening massage. It wasn't long at all before my smiling masseuse came to come and get me. Before I knew it I was laying face down getting the most relaxing massage I've had in a long time. This place serves at a high end level of excellence. My masseuse was very professional and just knew the perfect level of pressures to get all the knots, kinks, and stress print up on my back. This place lifts and floats you away from the business of the outside world and the whirls that swirl around inside your head. They know how to relax you to the max and send you off relaxed and recharged for the world. I hope to go back there sooner than later.

Fantastic experience. The therapist listened carefully to my preferences and adjusted the massage…read moreaccordingly. The technique was excellent, and I felt noticeably better afterward. Everything from the atmosphere to the service was great.

Had a lovely hot stone massage here by Danielle! The front desk was super helpful guiding me from…read moretheir parking garage to their location since it was a little confusing finding them. Once you arrive, the front desk area was clean and already a calming and quiet environment. My massage therapist, Danielle, greeted me right on time for my appointment. She was so kind and did a great job on my hot stone massage! It was so soothing and the ambiance inside the treatment room was very relaxing. I also opted into the shower after my massage and they provide yiu all of the products and things to shower from start to finish. Would highly recommend!

Incredible, Incredible, Incredible!! :)…read more I was definitely in need of a spa day and Waldorf Astoria is the BEST! Such an amazing, relaxing experience. From the warm welcome to the tea, snacks and champagne to the relaxing rainfall shower, jacuzzi, sauna, and steam room--WOW! They thought of every detail, providing you with a serene experience. Wow! I came for a deep tissue performance massage from Mark, who not only was so friendly, accommodating, he also has almost 30 years of experience. He literally got every area. He asked me how the pressure was and then he made adjustments based on what I asked for. I really appreciate how professional he was as well. He even provided some water and a chocolate after my massage. Incredible service! It's all in the details. Cynthia was the spa attendant and she was great! So friendly, accommodating, so quick and on things. She warmly welcomed me, walked me through the facilities and the process. She served me tea in the lounge, offered me champagne and even helped me make sure my bikini got dried. Excellent service! Vanessa at the front desk was very friendly, so helpful and very organized. Excellent! The entire staff is very friendly! Amazing! I came out feeling so much better than when I came in, so relaxed, calm, amazing! Waldorf Astoria Spa will be my go to spa moving forward and Waldorf Astoria Spa Chicago is a MUST! Go now! :) Can't wait to come back! :)

The spa we were planning to go to was closed for renovations. So we looked at countless reviews to…read moreselect another spa and had really high expectations for our visit based on the good reviews. We received an email before our visit asking if we would be able to switch our 10:30 appointments to 8:00 am or 11:45 am to accommodate another guest interested in services. Since we were visiting from out of town and had other plans, we were not able to switch to these times but eventually agreed to move to 9:15 even though it was not our preferred time. The attendants upon arrival were very friendly and welcoming. The eucalyptus steam sauna was closed for repair, which was not indicated when we booked. The dry sauna and hot tub were very small. As the morning went on it got incredibly busy. There were so many people waiting for appointments that there weren't enough chairs in the relaxation room, and it was very crowded by the vanity/mirrors and showers. Our treatments we good, not spectacular for the cost, but we expected expensive treatments on a busy weekend in Chicago. We were offered complimentary enhancements for switching appointment times-a face mask or eye mask. A nice touch but not nearly worth switching our plans around for. We had separate reservations to begin with but somehow when we were asked to move our reservation times, we were put on the same reservation. As a result, I was charged for my friend's service. We each made multiple calls to the spa to try to get it corrected. After at least four attempts to get it corrected over the phone, I emailed the spa. It took 8 days from when we were at the spa for them to begin processing a refund to my card. We were very surprised by all of this, especially at such a luxury spa.

I like the beautiful spa in West Loop. The customer service is good and my swedish massage was…read moregreat! The spa is slightly pricey but they offer memberships that may be better value for money. Overall good experience and I plan to be back when in the area.

Seriously one of the best massages I've had, and I get massages 2-3 times/month…read more Maria was delightful and absolutely amazing! During your first visit, you'll be given a tablet to detail your preferences, including pressure, talking or not during the service, and desired scent (there's a tablet with samples). You're then taken to the locker room where you get a robe and sandals - one of the few places that has sandals based on size and not one size fits all! After choosing a locker code, go through the door to the relaxation room, with plush couches and complimentary tea. My massage lasted the full 80 minutes. Tips can be made by scanning individual Zelle cards at the front desk. Highly recommend!

I came here with a group for my mom's 60th birthday. We wanted to do something special for her…read moremilestone birthday. The Spa at the Peninsula was great to celebrate a special occasion or just for some self care. My treatment was great. The massage bed was heated and adjustable to fit your body. The spa itself smells like clean essential oils and is beautiful on the outside. With a treatment you have access to the pool and sun deck which provide fantastic views of the city!

This is a review specifically for their manicure and pedicure service…read more I love the hotel & have stayed here many times. This time, I decided to schedule a mani & pedi at the end of my week stay as an added treat. When I tell you that I was shocked by my experience here, I mean it. There was nothing luxurious about this at all. And these are absolute top-tier prices for their services. They took me down the stairs after I checked in and I waited in this dark area as people were randomly walking back and forth from the pool area. A woman escorted me into this insanely small room (it looks like a closet) where there were 2 pedicure chairs right next to each other then 2 manicure stations across from that. I truly was shocked. I wanted to leave. Their website and spa detail information is so insanely misleading. This small room they cram you into has no windows, and is at the end of a dark hall. Forget that we are still dealing with the pandemic and there is zero social distancing. The two nail techs that were working were lovely but so obviously under appreciated & overworked. Which is beyond sad. My pedicure was ok but my manicure was the worst I've ever received. I wanted a French tip and the tech haphazardly painted each tip with a regular brush. Not one was the same. I also walked out and came right back to get some nail polish remover to clean up my own hands as I had white polish all over my skin. Just insane. The receptionist was appalled when I showed her my nails so she said she would take it off my bill ($65) was removed but I still paid over $150 plus tip for my mani and pedi. In my personal option, they should close down the manicure and pedicure options of the spa. It is not a luxury, high end experience. Quite the opposite. This was not a great way to end our stay here & it put such a bad taste in my mouth. I won't ever come back to the spa for any service at all.