I really am at a loss as for how many stars to rate this facility because the nail tech "Don" that did my daughters nails was great and she is very pleased with her nails, however Kelsey the receptionist is a completely different story. This was our first first to this salon, but we had heard great things from others who had used the facility previously.
As we were new to this nail salon we didn't know that it was best to make an appointment, but no worries walk-ins were welcome. My daughter, her best friend and I walked in and they signed in both for fill-ins. Shortly after we walked in another woman without an appointment walked in and signed in for a full set followed by a lady with an appointment. The nail tech, Don took my daughter right away and we were advised by Kelsey to have a set and the next available tech would be with my daughters best friend. The woman who signed in AFTER us was questioning if she would have time to be seen today and stated that if she wasn't seen within 20-25 mins she would just come back tomorrow it was at this time the KELSEY said it wouldn't be a problem that it shouldn't me much longer. Now 35+ minutes into our wait with my daughters best friend at my side Don asked my daughter if it would be ok if someone else painted her nails as he was running late to get it son from school so she said it was ok. Needless to say someone came and polished my daughters nails and she was advised to sit under the nail light for the duration of the timer (15 mins). This is when our experience there went sideways quick! Kelsey, the receptionist, instructed the woman who came AFTER us that was getting a FULL SET to go in the back and have a seat. I was a little confused because my daughter and her friend went to get their nails done TOGETHER and now my daughter was COMPLETELY FINISHED and her friend HAD NOT EVEN STARTED!! When I asked the receptionist who would be doing my daughters friends nails she told me that the nail tech, who's name is unknown, would do them when he FINISHED THE OTHER LADIES NAILS....YES, the woman that came after us, that was getting more work was being seen PRIOR to the other person who came with us & my daughter was COMPLETELY DONE! I was and still am pissed! When I asked why?! Kelsey told me "well she needed to be started by a certain time"!! Excuse me?! Since when did walk-ins that generally come first come first served get skipped because someone who comes LATER W/O APPOINTMENT are on a time crunch! Why was her time more valuable than mine when I was there first!!
I asked who the MOD was and was told it was "Caroline" so I asked to speak with her...SHE NEVER CAME! I heard Kelsey telling her the story, but Caroline never came to speak to me. At this point I was beyond pissed and walked outside to take a phone call. When I walked back in Caroline still never came to speak with me, but after a hour of being gone Don returned at which point I explained everything to him. He then apologized and went towards the back.
Needless to say after spending almost 3 hrs at this salon we paid and left. We were not offered a discount or free design or anything for our inconvenience, just a simply "I'm sorry". Like I said DON, the nail tech, was awesome and did great nails. As for Kelsey & Caroline, I'm beyond pissed and think they are wrong and they are why I am writing this negative review. The other nail tech, he was ok, but if we we're to return we would definitely make an appointment WITH DON for both girls...back to back! read more