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    Pepper Boxing - Midtown

    3.0 (6 reviews)

    Services - Pepper Boxing - Midtown

    Group fitness

    Virtual fitness classes

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    Pepper Boxing - Atlanta

    Pepper Boxing - Atlanta

    3.8(60 reviews)
    8.7 mi

    As someone who was previously a very happy unlimited member at Pepper Boxing's Battery location, I…read morehave never had such an egregious interaction with this brand. I recently decided to rejoin after moving back to Atlanta. After taking a class through ClassPass, I spoke with an employee (Chase) about enrolling in a 6-class monthly membership. I was clearly told everything was tentative, that I was not locked into anything, and that since I hadn't signed a contract, I wasn't tied to an agreement. I was told the card was simply to "hold my spot." Shortly before the membership was set to begin, I experienced an unexpected family loss. During that time, I was understandably not in the mental space for boxing classes and completely forgot about the membership until I saw the charge come through. I called immediately, explained the situation, and was told Chase would follow up with me. He never did. No one did. After not hearing anything for two weeks, I ultimately filed a dispute with my bank. I was then charged again the following month. For clarity, I never signed a contract, used the "membership," or attended a single class under it. Today I received a voicemail from "Tony" regarding my Midtown membership and returned the call. The conversation was shockingly unprofessional. He was dismissive, repeatedly stated he "could not" issue a refund, and made zero effort to acknowledge anything I explained. Only after I firmly pointed out that I had never signed any agreement did he "look into it" and suddenly determine that a refund was possible. I was also casually informed that the Midtown location had abruptly closed the day before and that Chase was "no longer with the brand." What was most concerning was not just the billing issue, but the tone and conduct. When I asked for his full name, he refused to provide it. At the end of the conversation, I asked again. He oddly stated "Zach," then dismissively said he had to call "all the other Midtown members" and could not continue the conversation. Ironically, his full name, Tony C******, appeared on the refund receipt. Combined with the billing issues, abrupt closure, and communication breakdown, this does not inspire confidence in how the business is being managed. I understand Tony maybe experiencing a stressful situation currently with the unexpected closure of Midtown. However, that does not justify speaking to customers in a dismissive or unprofessional manner. Treating people with basic kindness, empathy, and integrity goes a long way. The workouts are good. The operational integrity and customer care are not. Proceed with caution.

    I am so disappointed in Pepper Boxing. I have been going since May 2024. I loved the workouts and…read morethe team at the Midtown location. However, unbeknownst to any members, Pepper Boxing Midtown closed March 1st. They did not inform or warn any members. When I called to cancel my membership since I cannot go to the other locations, they told me I was still responsible for paying for the next two months because I had to provide 30 days notice. This seems absurd since they did not even warn us the location was closing. While I love the workout at pepper boxing, the management is an absolute scam. Good luck to those at Perimeter and Buckhead. If they choose to close as well, they will expect you to pay.

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    Pepper Boxing - Midtown - boxing - Updated May 2026

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