I had a check engine light that came on and I was out of state. It was easy to schedule an appointment on a Sunday. The gentleman behind the counter came right outside and diagnosed my car within 5 mins! FOR FREE!!! It gave me the peace of mind I could drive 600 miles home without issues, which I did. There was no pressure to do any service. Everyone was nice, polite and I was in/out in 20 minutes with a diagnosis of a catalytic converter failure. THANK YOU!! read more

Came in an hour and a half before their closing to get a tire plugged due to a nail in the tire. I waited almost 30 minutes before someone came to the counter. When I explained why I was there they turned me away without explanation as to why even though it was well before closing. I further questioned why I couldn't be helped and the employee became aggressive and telling me to leave which I started to before what I assume was a manager finally came out and explained they were "busy" and couldn't help me. Also figured since they couldn't do it I would buy a tire repair/plug kit and attempt myself which when I walked over half the store was blocked off and inaccessible to customers. No obvious construction or maintenance happening. So who knows, wouldn't recommend. read more

They actively try to make you come back and make the issue worse. Go to Costco or your actual dealership who are professional beyond this petty tactics. read more

I would not recommend this business. They told me my car needed a new alternator and it did not. I took my car for a new battery and they called to tell me it needed an alternator as well. They were charging $1302 for the alternator in addition to $259.00 for the battery. Pep Boys also tried to scare me telling me if I took my car with just a new battery, I should drive it straight home,not drive it and bring it back in the morning. I called my car dealer and asked them to check it out . Thank goodness I did!! Alternator tested absolutely fine and I did NOT need one. I will not return for any type of service here. read more

Told me my tie rod was broken and he could not do my paid plan alignment. Took to my mechanic. Tie rod was fine. Amazing that's mechanics and advisor. There would try to sell me $1200 worth of repairs that I did not need. The advisor here Jeremiah treats every customer like they are a jerk and he is the one who tried to sell me this work. This guy should be fired immediately. read more

PEP BOYS Warminster recently replaced my car battery. Everything went fine, but looking at the invoice, later, I had questioned some of the charges. Spoke with Daniel, the manager of the Service Department. He listened to my issues, and went out of his way to help explain. He was courteous and understanding. He also explained that some of the recent negative Yelp reviews were under different management. He refunded what I had asked him for. I'm very pleased with prompt attention and service. Would recommend the Warminster Pep Boys. read more

Don't go here!!!! Absolutely horrible!!! Employees are rude, work doesn't get completed in the time frame they give you, and they treat you like it's your fault they are horrible people. Thanks Jeremiah for showing every customer in the store his colors. He is an azz hat!! Jeremiah likes to yell at customers who ask questions. A 2 hr job turned into 3, and so on. After 2 hrs I stepped in the bay to check on the car. They had installed 2 tires in the 2 hrs it was in the bay. Well it took 3 hrs, 21 minutes to install tires!!! Spoke to numerous other customers who were irate over the way they were being treated. Working with Tire Rack to get them removed as an installer. read more

I needed an oil change. Found this place nearby. Appointments can be made on their website. It allowed me to make a 8am appointment but on Sunday the business hours starts at 9am. Reviews have been mostly negative for this location. I am giving them 3 stars for allowing appoitments to be made online (Cool!) and also for potentially not meeting my appoitment time. I will show up at 7:30am and provide an update on my experience. ******* 8:00am, manager is in the store but store is not open until 9am. 2 stars for allowing appoitments to be made at 8am. ******* 8:30am, lots of people stopping at the store and they all thought that the store opens at 8am. I guess I am not the only one. ****** 9:00am, store is opened. Brad checked me in from the Service desk. He told me that the Pep Boys website couldn't adjust to the opening time on Sunday so it allowed appointments to be made at 8am. No issues so far. 3 stars. ****** 10:00am, as promised by Brad (by 9:45am), the car was ready to go. I was late as I was walking the shopping center next door. Tom, who processed the release work got me out of there in 5 minutes. ****** Overall, no problems with service at this Pep Boys location. I was the first one on line and the first one out. 4 stars (1 minus for the corporate website). read more

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Best Pep Boys. Had my tires balanced at this location. The service manager Dan was extremely professional, helpful, and knowledgeable. He went out of his way to show me an existing issue and did a great job of explaining it all. I can highly recommend this shop after my experience here. Dan deserves a raise! read more

Christian at the service department was great, took my truck in for an oil change with no appointment he was happy to help and made the whole process smooth. Was in and out in under an hour with text message updates and even a recommendation for me to have my tires replaced without being pushy. All over a great experience. Will have my business in the future for sure! read more

I've had several experiences with Pepboys. While it is a chain store I find them to be reliable and fix whatever the issue is. I can't speak much on cost but the customer service is really good and they are nice people. I went in today to purchase a lightbulb for a break light. The kid told me if I couldn't install it myself I could come back later that day and he would pop it in for me as a favor. He even looked up the type of bulb I needed without giving me grief and came to look at my car to double check. He ended up doing me a favor and putting it in anyway which to me is above and beyond his call of duty. read more

Firstly, if I could give this zero stars, I would. My husband had a 12 PM appointment at the Pep Boys in Warminster, PA. Unfortunately, my husband didn't think to hand over his keys. Well, chalk one up for Mr. Forgetful. Here's the thing, though... I expect the professional who works on cars for a living to know, first-hand, to ask for the keys to the car with which they need to perform the inspection. They did not do this. So my husband left to kill time. At about 1 PM, according to Pep Boys' auto manager, Leo, the service technician contacted my husband on his phone, but my husband did not pick up (this is because his phone didn't ring). Also, apparently, the technician left a voice mail, and that's all she wrote. They didn't try to call back, just left a voice mail - at 1 PM. Let me remind you - the APPOINTMENT WAS AT 12 PM. Not 12.01 PM, not 12:15 PM, and certainly NOT 1 PM! When I was a young girl, I took my car to Pep Boys (Bensalem, PA) to get my tires rotated - they didn't tighten the lug nuts, and I drove home like that. Since then, I've heard countless horror stories about Pep Boys, but my husband had to take it there; it's his day off and he needed to fit it in. Otherwise, we'd have taken it to a competent auto repair place. We rolled the dice and lost. The manager, Leo, tried to back-paddle his way out of this and blame my husband for not leaving the keys, so allow me to reiterate: 1) My husband dropped our car off 15 minutes prior to the 12 PM appointment. Nobody asked for his keys; my husband is a skilled-care RN with A LOT on his plate, so okay... he didn't think to offer his keys. But AGAIN: I expect the CAR PROFESSIONAL to know to ask for the damned keys! 2) The technician called my husband at 1 PM (an hour AFTER the appointment), and left a voice mail saying they didn't have the keys. Let me repeat that: The technician CALLED MY HUSBAND AT 1 PM, AN HOUR after THE APPOINTMENT, to say they didn't have the keys. **What good, I ask you, does this do anybody??? And this bonus I got for you: The kid working the desk at Pep Boys Warminster, PA, couldn't read our insurance card. LOL! Right? So my husband emailed it to him, TWICE! (the kid gave the wrong email address the first time. I mean, duh!) Okay, so my husband, fortunately, found a better location (luckily), and that kid had NO PROBLEM whatsoever reading our insurance card. Ha ha... this experience reminds me of when I went to the post office in Richboro, PA years ago; I had my assistant ship a package off for an auction, and lo and behold, the package showed up on MY doorstep. Now, I attached CLEAR To: and From: instructions to that package to ensure it was addressed right (I didn't want to take any chances). But, nonetheless, it was sent back to my house. I had 2 days to get it to the auction site by then. So I went to the post office, and I was just beginning to explain my plight, politely, I might add. I began, "Hi, how are you? I'm a little upset because..." I was suddenly cut off by the surly, disgruntled man behind the counter who rudely said to me, "Well, that's because we expect you to know what you're doing!" Note: I didn't even get an opportunity to explain why I was upset, and seeing as how my tone was polite, a stable person might not have responded so nastily. At any rate.... this Pep Boys experience reminded me of that post office visit because I EXPECT THE EMPLOYEE TO KNOW WHAT TF THEY'RE DOING! Why is it MY job? Sure... It helps when the customer knows what's up (and to be fair, I sent the package off with clear instructions that the postal worker ignored, but whatever). I can't tell you to stay away from Pep Boys Warminster, or Pep Boys, period, but... stay away from them. They screwed us, seeing as how we're out of a car until it gets inspected, and instead of accepting the responsibility and offer some kind of succor, we got nothing but blamed for their error. I'm not done with this, either. I contacted their complaint department: 1 800 737-2697, email: contactus@pepboys.com read more

Late June of this year we brought our car into PepBoys for tire rotation and oil change. My husband picked up th car and was going to replace the front brakes. He recognized when trying to remove the wheel that the Lug nut had been cross threaded and subsequently broke off. He returned to Pep Boys and they agreed to fix at no charge. When we received the car back there was no time to change brakes because we were headed out of town for the July 4 holiday. On our return , there was vibration from the tire , which was concerning . When the tire literally fell off our car while we were driving on the highway , it was a miracle that we weren't in a more serious car accident. We had to have the car towed and we brought it to Pep Boys. They refused to service the car and said that it was not their fault because they have a tape of the job and it was "excellent ". Meanwhile we sustained over $4000 in damage. This organization is horrible and disreputable. Buyer beware! read more

Avoid this place. They'll rip you off! Luckily we had a car guy with us who knew what the car actually needed & didn't. Aside from being crooks they will keep your car forever & they're rude. read more

I found this shop to be rather good I have been going there for years now. They try to find discounts / coupons to save me money on service work and the repairs have been fine. read more

This use to be a great pep boys location but has declined over the years. I sat there for a hour waiting on paperwork. They said it would take 20 minutes so I got dropped off over an hour later still waiting. If they said an hour I would have came back. Terrible service. They just keep making appointments and avoid the current customers. 8 customers and 4 mechanics. Reviews don't lie. AVOID THIS PLACE read more

Abdul did an amazing job helping me out. I have come to this location multiple times and I am happy to say that this team does an amazing job when it comes to their service. Thank you Abdul and team! read more

I went in today for a quart of oil and some coolant. They have nothing! Not so much as a court of oil, any kind of oil, for any kind of car! I don't see how they're going to stay in business having an auto part store with nothing for autos. read more

Terrible customer services. I was there on 2.7.2021 for oil change and state inspection. My appt was for 3:30 and I got a call to see if I could take my car earlier which I did. I was there around 12pm and by 6:30pm my car wasn't ready! They only did the inspection and forgot the oil change! I will never take my car there again. They are not a charity organization! So the services are not free for them to waste your time. They don't treat customers with respect. Horrible experience. read more

My experience here was amazing! I'm forever grateful for the men who work here and how much they have helped and the amount of patience they have! I know not everyone trusts them but I do! They have fixed my car that is almost 19 years old and it runs perfect now. They work with you the best they can and I love that! Thank you! read more

I was there this week with my daughters car. She needed an inspection which went well. We also ask them to check out the radiator since she had a brief problem with the engine overheating light turning on. The evaluation of the Cooling system cost $35. They topped off the coolant and told us that there was a hole in the water pump and it needed to be replaced. They also said that the radiator hoses and thermostat needed to be replaced and the coolant system needed to be flushed. All of that was going to cost nearly $1700. We ended up taking the car to three different mechanics for different opinions. None of them charged us to look at the cooling system and all three of them told us that there was no hole and no problem with the cooling system or the water pump. I guess they thought a 16-year-old would be easy to rip off. We will definitely not be going back. read more

I had to jump-start my wife's car yesterday morning when it wouldn't start. I took it to Pep Boys Warminster and was told that I needed a battery, and alternator and a serpentine belt. The cost would be $1,017. I called my personal mechanic at another location, and he told me to bring the car to him for him to check it out. I told the Pep Boys manager that I would be taking the car out. He offered to lower the cost of the repair to $850. I took the car to my mechanic, and after checking the battery and alternator, he said that they were both fine. He just needed to clean off the corrosion that had built up on the positive battery terminal. He said that the reason the car had not started that morning was either the corrosion, or that a door had remained open overnight and drained the battery. I have used Pep Boys in the past, but have never experienced this type of scam before. I will not go to them again. P.S. The car started up perfectly this morning. read more

Not very personable and not a whole lot of Customer service training going on in the Denton Texas location. They did the work on my car and forgot to print the results so I could not see "as found" and 'as left" results. They wanted me to wait 40 minutes to do the job again and I would get the "as left" results only. I have no idea if the did what I paid them to do. read more

I took my Volkswagon Jetta here to have an oil change on 8/25/22. I was offered a discount to reschedule the previous day because the wait was going to be long. I still waited 2 hours for my oil to be changed even though I rescheduled. A week later my dad saw my car was leaking a significant amount of oil and I noticed large oil spots in my driveway. My dad got under my car to see what the problem was- everytime we would turn the car on, oil would come spewing out. My dad removed the filter and there was a hole it in, they also didn't even screw the protective cover back on completely. I took the filter back to the store and a manager was not available but the worker there proceeded to tell me that the filter we removed was not the brand they use?? He told me he would have the manager call me because I was asking for a refund which he did not give me. It's been 3 days and I have yet to hear from a manager. Do not go here- As far as I'm concerned I paid for an oil change they didn't even do. I would not trust this company. read more

Pep Boys - filter my dad removed. - Auto Repair Near Me - Warminster, Pennsylvania

if I could give it less than one start, I would. absolutely horrendous service every single time. no communication whatsoever. they take three hours to do a twenty minute oil change, if you don't have enough staff; than close. allowed me me to make an appointment online 24 hours ahead of time just for them to tell me they couldn't take me when i got there at the scheduled time . honestly so ridiculous, I'll never go here again. read more

I am use to being takin to the bank with auto mechanics my whole life . I had an experience with this place that put my trust in a garage again! They returned the money from a air conditioning repair that didn't hold up . They charged the system again today . They even brought in the AC Tech today on his day off to meet my schedule. read more

I came to PepBoys to get a new tire, because there was a nail in tire. I called and spoke to a very nice gentleman who told me I could come in right away. Then he told me I could plug the tire and not have to buy a new tire. I was very satisfied with my service. read more

Had a 10 am appointment for an oil change; came at 9:50. At 11:10 am, the car still hadn't gone in. Why bother having customers make an appointment if you can't bring a car in at the scheduled time? There are other shops in the area that will do a good job; don't bother with these guys. read more

Great service and will go back. Staff was friendly and extremely inviting. Thanks again for everything

Really need to work on quality work and improve customer service drastically. I waited on a simple battery replacement needing only an hour 1/2 and they then later tacked in some additional jobs at the last minute needing less than 1 hour time. Waited over 3 hours! Other than that, the service is good. They just need to be better at communicating and providing better customer service. I believe if an organization is going to consistently get good marks, they must be exceptional. Anything below exceptional isn't good enough for me. read more

during some tire trouble, a technician went in my center console and stole $100 out of it.

There was a rough patch mid way but they worked hard to make things right and since they could not fix my car I did not have to pay for the tow. I am great full! Thank you!! read more

After almost two decades as a customer, I will never go back. A simple repair of a tire with a nail and a tire rotation turned into a nightmare! When picking up the vehicle I noticed the tires had not been rotated. No mention of this when I arrived. I guess they figured I wouldn't notice. I spoke to the tech who worked on it and he agreed to perform the rotation. He seemed to have a lot of trouble with the front driver side tire and I discovered he stripped the lug nut. He also stripped the wheel stud, but wouldn't admit it. Another tech got a new lug nut and after many attempts he claim he was able to secure it. Meanwhile the original tech seemed to be having a lot of trouble. I noticed he lowered the car back on the ground and began to tighten several very loose lug nuts on while on the ground. My experience is you always snug all the nuts on while in the air and then just finish tightening on the ground. Another tech came by as he was finishing the job and starting yelling that he should not have rotated as it is a free service and that he did not recommend putting tires with more thread on the front. I have been rotating tires on this car for 8 years, just as the manufacturer recommends. This is total BS! Later that evening while driving the car I noticed the front wheels making noise, especially while turning. I brought the car in my garage and found 8 lug nuts were loose and I could easily turn by hand! The wheel where they stripped the stud and lug nut now had a broken stud. To put it simply I was livid. I went back immediately the next morning when they opened and I fully expected they would certainly own up to what happened and correct the problem. When I first spoke to the manager Leo, he seemed open minded and willing to listen. That changed as we spoke as the tech that insisted the tires not be rotated try to insinuate that I was not being truthful. Before bringing the car back I tightened all the lug nuts with the exception of the one they broke. Somehow doing this made my story not believable to them. What did they expect, I drive there with the nuts loose and maybe lose a tire and cause an accident? I asked "why would I make this up?" In the end, Leo would not take any responsibility and told me the repair would be a ridiculous amount of $211 to replace the wheel stud and lug nut. Again, I was livid. I could not believe he was going to charge me for damage that they did. He knew they put a new lug nut on which really did not fix the problem since the stud was still stripped. He asked me if I wanted the repair or should he just back it out of the shop. I told him to back it out! Later that day I brought the car to Mavis and they did the repair for $53 with tax! Even with putting my family at risk, if they would have just taken responsibility and corrected the problem, they would have kept me as a customer. Apparently, it was more important to them to make me out as the "bad guy" which I assured them I was not! read more

I usually go to Advance Auto Parts on York rd and they're friendly and quick with my order pickup. Every time I've been in to pick something up at this Pep Boys the people at the pickup counter have been rude and lazy. The one time the guy didn't even print the order pickup tag and attach it so I had to explain it was an order pickup to the cashier in the front and she had to do everything. This last time I came in and said hello and the guy just stared at me so I said I'm here for an order pickup and gave him my name. I said thanks at the end and he said nothing. Even most kids and animals have better manners. Honestly you're at work I'm not asking to be your friend but at least be courteous otherwise there are plenty of other auto parts stores where the people actually do the simplest thing and greet the customers and treat them like human beings. read more

Don't ever come here. Unless you like waiting in line for 45 minutes and an appointment means nothing.

Took an hour and a half for the oil change, never waited this long. Then somehow the $50 price became 80$ because my car took more oil. Never was I asked if I wanted the extra oil. I could have bought that myself. And that still hardly explains how it suddenly costs $30 more. And that's before tax and with the coupon. $100 full price for an oil change? That's a joke. People were nice though, not their fault pep boys robs you. read more

I called prior to going here and they told me they could fit me right in for an inspection. I was there in 5 mins and they told me it would be 1.5-2 hours. I said that was fine and went to the adjacent shopping plaza. They said they would call if any issues. About two hours later I hadn't heard from them so I decided to walk back over. The guy told me that the man buying my car I gotten a bigger job and it had taken more time. Needless to say they hadn't even started on my car. I was furious as I had just wasted two hours of my day waiting for my car that I thought was being worked on. I got at the counter apologized and asked me when I like to reschedule and I just walked out. the least they could've done what I've been to call me to tell me this. Very poor service!!! read more

Beware!!I was told my vehicle was done. When I arrived to pick it up I noticed it looked like it never moved. I paid over $100 for synthetic oil change service. That's a little more than normal but everything is increasing i figured. They never installed the reminder sticker and reset the oil timer so I went in to ask if they could. He said oh we where a little busy sorry. Turns out my vehicle did not get a oil change at all after i was told it was completed. I asked the guy why is the oil is black. He told me that's the sludge in bottom of pan?? I was also charged for a fuel stabilizer that was not asked for or even put in. The excuse was it's recommended every 15000 miles. But did not ask me if i wanted it. He asked for my paperwork. Should of got refund and left right away.They proceeded to pull in vehicle make we wait for 45 minutes then changed my oil and sad sorry..How many times have they got away with this before? What if I just left and didn't go back in and drove another 5000 miles on the old oil? Like how do you not perform a service and charge for it? Or mistakenly forget to do it?I will never be going back and will file a complaint. read more

I still haven't received a phone call or an email to try and rectify this issue. I guess I need to call the corporate office.

This place is an absolute ripoff....u can't come in here for the smallest thing without them trying to upsell you some garbage work by their "mechanics." They act as if they are doing you a favor providing customer service. read more