Been getting my inspection for my car here now for the past 3 years! Great, fast service and…read morefriendly employees. Their know their stuff and it's a no pressure business! Would recommend to anyone needing an inspection, oil change or what ever you need!

I've been coming to this location for years now. They've done oil changes and most frequently, our…read morevehicle inspections. The busiest they've been while I've been there, I've still not waited more than 20 minutes. The usual is about 10 minutes. I've never had any issues so I'm not sure how they are about resolving any issues. However, they are always kind, courteous, and professional. They have a bathroom, a sink at the counter, usually fresh coffee (in the mornings that I've been) and the waiting room is always clean.

I came here to get my vehicle inspection one afternoon. They were super speedy with me. Thank you!!!read more

i've been here three years in a row and the customer service has been great as usual.read more

When things don't go as planned how you handle it says a lot. Antonio does fantastic work and is a…read morequality individual. A+

I would highly recommend this location. Personal attention by staff members especially Christian. I…read morewill definitely return

Went in for an oil change & air filter replacements. 0 issues, friendly and professional service…read more Nobody was creepy!! Three cars in each of the three bays, and I was in and out in probably 25 minutes? Less time than was predicted when I pulled up. They checked my tire pressure, let me know about my battery's lifespan & some corrosion going on (which I'd previously known about & completely forgotten about ) so I'll be back to take care of that issue soon.

Needed a regular oil change, stopped here for the first time, it seemed convenient. I will always…read morealways come back to this lube spot for my oil changes. Fantastic customer service, reasonable prices and very quick and convenient. Chris, the manager on duty, and his whole crew were very kind and helpful with any questions I had for them. They even asked about my windshield wipers. Like, who does that? Very respectable establishment. 5/5 stars. Highly recommend. And if you get the pleasure of having Chris help you, you will have a good laugh. He's a hoot. Thank y'all so much!

I've gone here a few times and they've been pretty good. But today I waited for over an hour and 10…read moremins with only two cars in front of me. Need more staffing on a Saturday.

Don & His crew haven taken great care of all our personal & business vehicles for many years…read more Spending money on car repairs is never fun but Bercher's prices are fair and we trust them. Highly recommend.

Bercher Firestone always provides great quality service every visit. My family has bought numerous…read moresets of tires, oil changes, and other services. They will always give their honest opinion and do what is best for your vehicle.

Avoid this place -- they take advantage and waste your time…read more I went in for a simple oil change on my Nissan Versa, and the experience was frustrating from start to finish. First, they asked if I wanted the same oil I've gotten before -- I said yes, assuming they'd stick to that. Instead, they gave me a more expensive full synthetic oil without clearly telling me, and at checkout tried to charge me $123 for an oil change that should cost far less. That's the kind of price you'd expect for a large SUV, not a small compact car. It also took 45 minutes just to do the oil change -- way too long, especially when I didn't ask for anything extra. They spent more time nitpicking every little thing wrong with my car and trying to upsell me on services I never requested. If you're on a tight schedule, do not go here. I also felt like they tried to take advantage of the assumption that I wouldn't know much about oil types or car maintenance. It's frustrating and insulting -- I shouldn't have to fight just to get straightforward service. Bottom line: If you value your time, your money, and being treated with basic respect, go somewhere else.

I came to this location when they first opened a few months ago. The customers service is 100%…read more Everyone is friendly and didn't push anything on me. They had 50% off services for their grand opening, so I did get a few things done since it was a reasonable price. I came in today to get an oil change and the guy working on my car let me know that I actually was good for another 3,000 miles. He said that they might have accidentally put the wrong mileage number on the sticker. I appreciated him letting me know instead of changing it before I had to just to get a sale for an oil change. He also let me know that I had a nail on my tire and offered the service to get it patched. I didn't get it done since I have insurance where I bought my tires. Will keep coming here though. Everyone is friendly and they are pretty good about getting things done in a timely manner.

These past few weeks when I have been struggling to use my car with two broken external handles, I…read moreWISHED I had the mechanical skills to fix my car. Since I do not, the next best thing was finding LA Auto which is Woman owned and Operated to fix my ride! LA Auto was brought to my attention thanks to the Projects feature in the Yelp App. I sent out a request for a job or service and Yelp broadcasted it to businesses to reach out to me concerning the service. I had initially had a different mechanic before LA Auto that was going to do the job, but a price change occurred before the vehicle was in their possession. Decide to nix that mechanic and go back to the drawing board acquiring estimates for the job. By this point, I had already ordered and picked up my parts directly from the dealership so they would match my vehicle. All I needed was the labor to complete the repair. I was really intrigued that there was a Woman owned and operated auto shop in Houston, so I decided to reach back out to the shop about an estimate for labor. My inquiry was Friday afternoon, so I didn't expect to hear back until Monday. Liz, the Owner, however, was in contact with me in and out the entire weekend asking for pictures of the parts to ensure they were correct for the vehicle based on the VIN as well as making sure they didn't need to paint the handles. She gave me a range on the price for the labor, which I could understand because she never saw the vehicle before- only pictures of the damage. We did most of our communication on Monday which offerred a great opportunity for me to get the car fixed that afternoon since she had an opening. I honestly thought I may have to come back another day to get the job completed because EVERY OTHER BODY SHOP I SPOKE TO said I would have to drop the car off just to get an estimate. I did that with one Pearland body shop and received a quote of over a THOUSAND dollars just to fix some handles! They even stated the labor was high because the panels of the car had to be removed. Thanks to Youtube, II knew that was not the case and Liz the owner and my mechanic confirmed my research as she completed the work on the vehicle in less than an hour WITHOUT removing the inside panels. She worked fast and I was even able to see her work from the office which provides a chair or two inside for waiting customers. A/C is blizzard cold inside the waiting area, so bring a jacket. This is not your car dealership waiting room with tvs and refreshments, so bring your own, but Liz worked so fast I didn't need to indulge in either! Really friendly, sincere, and affordable service from Liz at LA Auto. I am so glad to not only have my car repaired (FINALLY, with the exception of one small part that the dealership gave me in error that doesnt affect the main fix) but I am so estatic to support a small business owned and operated by women. I am telling everyone I know about LA Auto if they ever need repairs on their vehicle. This place is a real gem and deserves to shine!

Was searching for a shop to install lowering springs on a supra. Discovered this place and saw…read morepositive reviews. Staff was professional and provided a reasonable price. They did an amazing job. Thank you. Would definitely recommend.

Went in for my regular oil change and Mr. Jay did a great job. Thank you! I have been a customer…read moresince 2022, and have always received exceptional service here. They always thoroughly explain any recommended services, which I really appreciate. I trust them to help me keep my vehicle in great working order. I highly recommend this shop.

Hmm. Lets start this lonnng review from start to finish. I wish I would've read the existing…read morereviews first. I took my car in on a Thursday afternoon around 430'ish. Abdul proceeded to ask me where I purchased my vehicle from and I thought that was irrelevant. I mean, if you wanted to know that bad you could look up the vin history. Im not into bashing other companies to another company, even if they sold me a faulty vehicle. It also had nothing to do with my a/c not working. They asked me several times did I want a ride home and I declined each time. The next day (Friday) I received automated text updates from the shop to keep me informed. I then received a phone call from Abdul explaining everything over the phone. No issues yet. I receive about 3 other text updates and then the estimate of $1511 and some change. Once I spoke with Abdul I approved the invoice and he informed me that he did not think my car would be ready before COB Friday. I had 2 events to attend but getting the car fixed was wayyy more important. I received a phone call at 4:44pm on Friday stating they were closed on weekends but my vehicle would he ready on Monday. On Monday morning is when I received the text msgs below from Abdul. I was not pleased with knowing my vehicle was indeed finished on Friday. I had to ask a family member to drive me around to finish some much-needed errands on Saturday and that could've been avoided. When I picked my vehicle up it was dusty and had some sort of debris all over the seats, floor and dashboard panel. My vehicle was cleaned the day before I took it to them. Even for them to tell me they washed it was insane so perhaps they sprayed the outside with water but the inside was still dirty. I paid (They do offer a 10% yelp discount on parts not labor) and the guy that took the payment was very nice. I didn't realize Abdul was even in the building until he got up and walked out once he was asked how to apply the discount. Again, no acknowledgement to the customer and no apology. It's very hard to find a reliable automotive shop, let alone a car dealership with integrity, ESPECIALLY for women. I was bummed that the customer service did not live up to my standards. Hopefully, by the looks of their other reviews they will figure it out. I gave 1 star because I was misinformed about the time my vehicle was complete, my vehicle was returned filthy and the fact that the a/c issue is not fixed. It takes my car at least 10 minutes to get cold with it blowing on max. First impressions matter and equals lifetime customers. The employee even asked me to complete a review, so here it is. Im going to give it another day and if it still reacts the same, I will be returning my vehicle back to them unfortunately. Ive had to take my car back to them two more times after my initial review because my a/c still was not repaired. I came back to do an update. After my initial review, the owner contacted me. Needless to say after bringing my car back another 3 times, it was finally repaired properly. Justin was EXTREMELY helpful and nice throughout the entire process. They redeemed themselves and made it right. 3.8 out of 5