Be aware they prey on black women and treat you like the bottom tier of classism rankings. I felt so uncomfortable with the gentleman working the front desk - Mr.Blue eyes. I came to get my tire patched up as it was punctured with a nail. They send you text messages on the updates on your car but won't tell you how much is going to cost. Using fear and stealing your time and building anxiety while they use technology and pictures to make you feel like you're vulnerable. When I declared that the cost of replacing my tire versus patching my tire was not in the budget after texting me that my tire couldn't be fixed--they kicked me out the door and didn't inflate my tire to a level that I could drive off. I went to Richmond Auto Repair & Towing, they were CLASS!! Very genuine about everything! They told me everything up front and why they needed to do what they did. I was at ease and was a customer instead of prey! I was ready to pay because of the way they treated me, like I was valued as a customer! 2106 Spencer Rd Richmond, VA 23230 read more

I want to thank Dylan and Artie for great customer service. While traveling to Maryland, one of my tires started sounding funny, so I found a Pep Boys nearby, and it turned out to be a blessing. When I arrived I explained my situation and they weren't sure they were going to get me in since it was late Sunday afternoon and they closed at 6p. But, they were able to squeeze me in, and after driving my car, Artie said he could not let me get back on the road with that tire. He replaced the tire and got me back safely on the road. Dylan was so helpful and caring that he even wanted me to call him the next morning to make sure that I got to Maryland safely. I highly recommend this Pep Boys! read more

With my extended warranty, Pep Boys had the service contract for maintenance. Four years of service from this location and not once did they check fluid levels. After the warranty expired, I needed tires. The tire shop did a thorough job and advised my coolant was running low. I couldn't believe a trip to Pep Boys just a few weeks before and they said nothing. I don't use their services anymore would not recommend them. read more

If you have any car issues or questions at all, go to this Pep Boys location! They are not only good at their job, but they're also super friendly, communicative, and helpful. I can in for a quick fix to my front license plate and they were so generous to take time to help m. They did a great job and did it super quickly. I also noticed that all the employees conducted themselves that way with all the customers, both in person and in the phone. So I truly can't encourage you enough to go here for all of your auto needs. read more

They took four days to do one diagnostic and didn't find anything. Now I have to tow it to another mechanic. They are still making me pay $110 for the diagnostic. No apology anywhere. Plus the front desk lady has a terrible attitude with no sense of responsibility for her job or respect toward customers. This is my first car on my first week of driving it. You have disappointed me. And I am tired. read more

Very good work and courtesy toward customers! Great location as well..! I've had a lot work done here with great success...

On Saturday May 16 2020 I took my 2008 Honda civic sedan to this pep boys in order to have an oil change. I then handed my keys over to the service advisor at the front desk he proceeds to go out start it up and somehow and damaged my car so badly that it wouldn't go back into either drive or park at all. I was later told by the head mechanic that this service advisor was not even authorized to move my car at all and on top of that he never had me sign the paperwork to authorize them to work on it at all either. The clowns keep my Honda for over a week replaced the neutral safety switch and shift cable at no cost. But they damaged both parts when they give it back to me on Memorial Day weekend 2020. Their GM lies to me and claimed the car was fit to drive to VA beach for me to start my vacation when it was not! Also later on I find out that my medication I needed was no longer in my glove compartment and was missing as well. Later another mechanic hired to fix the car nearby told me they did this to me car at pep boys "a calamity of errors" N. Safety switch tabs were broken off by pep boys when it was installed and the end of the shift cable was broken off (see picture) and pep boys didn't lubricate the replacement shift cable that they put in either after the end was broken off and it was held in place with a C clamp" on 6/2/2020! read more

Pep Boys - Auto Repair Near Me - Richmond, Virginia

Good: decently fast service- appointment for 2pm in the middle of the week and was done at 2:52pm for an oil change. Bad: selection of oils is pretty poor- they did not have synthetic blend 0w-20 so I had to pay for full synthetic. (It's not that synthetic blend 0w-20 oil doesn't exist like the guy over the counter claimed- just google "Castrol GTX Ultraclean 0W-20 Synthetic Blend Motor Oil" for an example of a synthetic blend 0w-20) read more

Pep Boys has quality courteous service and people I trust. They also have nice coupons resulting in good value. I've used them for state inspection and full service oil change. read more

Dylan is horrible at front desk. Drove 30 mins to get the state inspection as I just called right before. Then as I got there it's all completely booked up. Now I'm driving from pep boys all around VA to get an inspection. Horrible customer service read more

I just got a new single tire here today. Great quick friendly service! I ordered tire online and got service the NEXT day (others took a day longer). I'll return. read more

On May 18 2020 I took my 2008 Mazda 3 sedan to the pep boys in order to have an oil change. I then handed my keys over to the service advisor at the front desk he proceeds to go out start it up and somehow and damaged my car so badly that it would not go back into either drive or park at all. I was later told by the head mechanic that this service advisor was not even authorized to move my car at all and on top of that he never had me sign the paperwork to authorize them to work on it at all either. The clowns keep it for a week I get it back yesterday( 5/24/20) they replaced the neutral safety switch and shift cable at no cost, however they didn't adjust the shift cable correctly so the transmission is not up shifting correctly or it's a delayed. Then after that I took my car in the 2nd time on 5/27/20 and the Service manager lied to me and instead of fixing the issue said he was not able to recreate the issue and then said he would have to charge me a diagnostic fee to try and resolve the issue. I refused to pay the fee the service manager wanted me to pay picked up my car and then dropped it off At Leete tire and auto on staples mill and they fixed it and I did get it back 6/5/20. The Pep boys area manager( district manager) and the service manager were both very argumentative and confrontational about the damage that was done to my car until I contacted an area VP named Thomas Balash. Finally Leete tire and Auto said when I picked up the car a "calamity of errors N. Safety switch tabs were broken off by pep boys when it was installed and the end of the shift cable was broken off and pep boys didn't lubricate the replacement shift cable that they put in either after the end was broken off and it was held in place with a C clamp" on 6/5/2020! read more

Wasted 2 hours at Firestone but these guys hooked me up with a new tire in an hour. And Tia was particularly awesome! Great customer experience and fast. read more

On May 18 2022 I took my 2008 Mazda 3 sedan to the pep boys in order to have an oil change. I then handed my keys over to the service advisor at the front desk he proceeds to go out start it up and somehow and damaged my car so badly that it would not go back into either drive or park at all. I was later told by the head mechanic that this service advisor was not even authorized to move my car at all and on top of that he never had me sign the paperwork to authorize them to work on it at all either. The clowns keep it for a week I get it back yesterday( 5/24/22) they replaced the neutral safety switch and shift cable at no cost, however they didn't adjust the shift cable correctly so the transmission is not up shifting correctly or it's a delayed. Then after that I took my car in the 2nd time on 5/27/20 and the Service manager lied to me and instead of fixing the issue said he was not able to recreate the issue and then said he would have to charge me a diagnostic fee to try and resolve the issue. I refused to pay the fee the service manager wanted me to pay picked up my car and then dropped it off At Leete tire and auto on staples mill and they fixed it and I did get it back 6/5/22. The Pep boys area manager( district manager) and the service manager were both very argumentative and confrontational about the damage that was done to my car until I contacted an area VP named Thomas Balash. Finally Leete tire and Auto said when I picked up the car a "calamity of errors N. Safety switch tabs were broken off by pep boys when it was installed and the end of the shift cable was broken off and pep boys didn't lubricate the replacement shift cable that they put in either after the end was broken off and it was held in place with a C clamp" on 6/5/2022! read more

Yesterday, I requested an A/C evaluation by simply saying my AC doesn't work. I received an evaluation indicating i needed to replace my blower motor and resistor. I agreed to the repairs. Got my car at end of day and to my surprise my AC still was not working properly. i immediately called the shop and was advise the AC Technician had left for the day and to bring the car back in the morning. I brought my car back and the AC Technician did another evaluation. I was advised I needed to replace the compressor and orifice tube (Excuse my spelling.) I was very upset that the compressor wasn't checked yesterday. How do you not check the compressor when you're told your AC doesn't work? No excuse, just poor evaluation that shook my trust that the AC Technician was competent enough to complete a thorough evaluation. Long story short, I did not have them service my car. I do not recommend anyone to have their AC service by them. i seriously doubt I will ever take my vehicle back for any type of service based on this experience. i am not a happy camper. read more

Update: I thought they didn't screw the filter on tight enough, I know you're not supposed to torque it, but it turns out they got the wrong filter.Good luck with your repairs if you're reading this. read more

Literally is taking over 3 hours to get 4 tires installed!! And I was here when they opened! When I scheduled my appointment, they said scheduling early was best to ensure they wouldn't be behind. Guess what?? They were behind before I stepped in the door! I will go off if they come out to tell me they found anything unrelated to tires... like I would come back here to spend another half day to get something else done!! All I see is workers lazing around the shop with absolutely no intention of getting things done. Absolutely do not use this location! read more

DO NOT PLACE A WEB ORDER WITH PEP BOYS OR DO BUSINESS AT THIS LOCATION! I ordered 2 tires from the pep boys website, paid for it, and selected my appointment time. I selected the earliest appt I was offered which was about 5 days in the future. On the day of my appt, I drove 30 minutes (one-way) to get there only to find out that they haven't even ordered my tires yet. WTF?!?!? They offered to sell me two other tires instead for much more money (bait and switch). I declined. So, they said they would order the tires I originally purchased online and I'd be able to come back six days from now. They're either trying to price-gauge me and squeeze me on time due to a failed inspection of one of my tires OR their web ordering system and operations are 100% untrustworthy. Either way, I'd like to see this place go out of business for wasting my time and money. read more

Brian and Bobby are the best! They take pride in their work and truly care about their customers. They make sure the job is done right!

I made an appointment for a repair. The person said the tech got in at 930, so she'd see me at 10. (So noone was ahead of me). When I checked in, they had no idea who I was or why I was there. 45 minutes after I arrived they tell me that the parts they quoted me for are not recommended. The Subaru parts would cost more. I asked for the price. Twenty minutes later, I still didn't have a price. So, an hour after my appointment time, my car was still sitting in the parking lot and no parts were even on the way. Needless to say, I left. I don't think it's too much to ask to begin and end on time, charge the price you quoted, have the parts on hand when you know in advance that a particular repair is scheduled, and know more than I do about car repair. None of those basic things were met. read more

Why does your website allow you to make appointments for state inspection if you don't honor it??? I booked a state inspection 4 days ago and showed up early to my time today and was rudely told that the appointments for state inspection aren't honored and that it's only first come first serve and all the appointments are booked for the day. How are they all booked for the day when I had a time I selected online after selecting what I was going for was for state inspection??? It also would be one thing if the employees weren't rude and were apologetic for your website sucking, but instead I was met with rudeness and they acted like I was stupid for showing up to the appointment I booked with your website. I will never go to a Pep Boys again in my life and will tell everyone I know that that this location has absolutely terrible employees and management. Go anywhere else. read more

I hate to write a negative review because the people there are nice, but always get a second opinion if you feel you are being quoted too much. Took my car in and was told I needed close to $1000 worth of work. That sounded high, so I called around and explained my situation to another shop. The owner of the other shop said that the fixes recommended seemed strange based on the mileage and age of my car, so I brought it there to see what they thought. Turns out I only needed one simple fix that was around $200. None of the things Pep Boys insisted I needed (and in fact said my car wouldn't pass inspection without having fixed) actually needed to be done. It's nice that you can schedule appointments in advance, and they have night/weekend hours - but be careful with anything other than basic repairs. Always call around. I saved myself hundreds by doing so. read more

What can I say besides avoid this place at all costs. It would be cheaper and better quality to take it to a dealership. They charge $147 to diagnose and include $0 of that into the repair should you choose to have it repaired there. Their prices are outrageous comparatively. Then when they say the problem still exists after it's repaired elsewhere, they can't take it and charge a second diagnose fee and blame it on something else related to the repair. They do well with greeting you with a smile at the door though but that's likely because they see the next person they can try to swindle. It was my SO car and she will certainly never do business with them again. And in my case, I see it as a long term downfall of a once quality company that is living on a past reputation alone which has cemented the reason why I haven't gone to them in a long time and will never return. Thanks for reading read more

Ridiculously overpriced! I called to get a quote on a new starter (parts and labor) for my 2004 Kia Sedona van. They quoted me $595. I called THREE other places and ALL THREE places were very reputable with great Yelp reviews and all three quoted me between $285-$350 range. I ended up going to another shop just down the street and they did a stellar job for under $300! Moral of story: SHOP AROUND BEFORE TAKING YOUR VEHICLE HERE! read more

A bunch of unprofessional Idiots. Took my car at 12-1 O'clock for a simple fire change which only takes about 30-45mins waisted my Entire day and they're excuse was I quote "when you don't have a appointment your pretty much the last one. Cuz it was a drop off. They should of said that there too booked to take on anymore before wasting the customer time! I didn't pick up my car until 7pm closing time when they finally tried to get my tires off then they said "the lug nut key was locked and there was nothing they could do to change my tire" wasted my entire day just to tell me they couldn't do the job! While waiting I could hear the Mechanic yelling "cheap ass shit" when Attempting to get the last Lug nut off. read more

I was going out of my way to keep coming here after I moved, but the past two visits were not good. Despite the fact that I have been a very regular customer for years, they were not rotating my tires like they used to, and it caused two to wear unevenly. The worst part of this is that nobody bothered to say anything (no, hey, btw, next time you're in) or anything until I made an appointment to have my brakes checked and then all of a sudden I got a "you need two new tires or you will probably die" (I'm paraphrasing a bit, but that was certainly the tone). I had just been in the month before -- it's not like I was going months without service. The price they gave me was really high, and it was honestly the first time I've ever felt that they were trying to take advantage of me. Surprise scare tactics are never the way to go... if I wanted to overpay for that crap, I'd go to the dealer. I left, got a MUCH better deal elsewhere, and will not be returning. Buddy and Kevin are great, so I'll leave the 3 stars because of them, but the new people recently hired have made this place go downhill. read more

Visited three time to get a tire swapped out that is under warranty. The first time they told me it would be 1.5 hour wait and that I should come back in the morning. The second time after making me wait for 45 minutes without even asking me what I came in for, they told me that they couldn't help me at this location because the tire was from Midloathian !!! (What's the point of having multiple locations?) I finally made an appointment to have the tire swapped out, and when I showed up they had no record of the appointment and said it would be over an hour wait to be seen, just to trade a tire. I won't be coming back. read more

I want to preface I have never had an issue at Pep Boys until this a.m., when I presented a $19.95 coupon to the ASSISTANT Mgr, who looked at it and said "I can't take this," and I asked why and her response was "bc it doesn't say Quaker Oil." Never have I ever had an issue presenting a coupon before. I told her I've never had an issue before and she said "Do you want to see the policy," and I said "cancel my appt. You're an asshole" and her response was "likewise." Then I told her to go "f*** herself." I've reported her. She said she was the mgr but she's not. She's just a peon ASSISTANT Mgr with a big head. People like her should not be in this type of business when they have attitudes like this. Btw, I called another location and the woman I spoke to confirmed she was in the wrong; that that coupon should have been accepted and she is going to pass my info on to the GENERAL MGR and I've asked for a phone call back. Btw, not sure if Bobby still works there but he is awesome and one of the nicest people I've ever met. read more

Had an awful experience with the quality of service here. I went in for a state inspection and encountered the following problems: They said I needed to replace the power steering pump because it was leaking. Parts+labor for typical power steering pump replacement cost between $300 to $500. The inspector couldn't tell the difference between engine oil and automatic transmission fluid! (My power steering system runs on automatic transmission fluid). I had to go under the car and point out that the "power steering leak" was just oil residue from an oil leak. The two fluids are not very hard to tell apart with a SLIGHT bit of attention. That is $300 to $500 I could have been paying for replacing something that is working perfectly fine. Secondly, when they put one of my rear wheels back on, they cross-threaded the lug nut all the way onto the stud. When I went to adjust the brakes a few days later, the lug nut was so stuck in there that the stud sheared off. They did admit their fault and replace the stud for free. But I am still very upset with their carelessness with something as simple as putting a wheel on a car properly. Keep in mind that they specialize on doing tires here. Thirdly, when they gave me the car back with a rejected inspection, they forgot to put the sticker on the windshield. I was almost home when I got a call saying they need me to drive all the way back. Finally, after I had done all the work needed to pass re-inspection, I dropped my car off at 9:30am to have it reinspected + have the broken stud replaced. They said it should be done by "early afternoon because we are packed today", which was very reasonable. I got my car back at 8:10pm. That is ~10.5 hours! They said something about only 1 inspector being present that day. Great shop you runnin' there. Overall, I felt the need to jack up my car and inspect it myself after I brought it home. If I can't feel safe driving my car after a certified (apparently) technician put his hands on it, something is very wrong. 1997 Toyota Camry read more

Extremely disappointed with the service (or lack thereof) I received today.This isn't the first time I've had issues, but will definitely be the last. The last time I came here, my car broke down 3 days later and had to trade it in it was so bad. Save yourself some time n' money, and research another mechanic that knows what they're doing. I initially took my '18 Chevy Malibu in yesterday for an oil change -- with the understanding that that was the more pressing problem that needed fixing and I would bring the car back Sunday (next day) for the brakes to be fixed - which I am not able to push down all the way/ is very dangerous to drive. Well, they end up doing the oil change, giving me all new tires, and fixing my windshield wipers and telling me they got "prior authorization" to fix my brakes the next day. So I come back today to have the brake problem taken care of and wait 2-3 hrs as they give me new brakes. They take my car down, drive it from the garage, and bring me back the keys saying "Good to go!" I hop in the car, put my foot on the brake, and there's no change what-so-ever after they've just given me new brakes. I go right back inside (which they knew I was coming since they had just driven the still-messed-up car back from the garage) and he had an excuse ready as to why it was my fault because "I had originally brought the car in for an oil change not to have my brakes fixed" .....Uhhh? What???! "It doesn't matter if I brought it in YESTERDAY for an oil change... I'm here TODAY to have my brakes fixed and that doesn't make any sense anyway.. that's what we all agreed on and what you've been working on for the past 2 1/2 hours and have been paid for.." .... "Bobby" would not budge. Just kept saying the same excuse over and over that I didn't originally bring it in for brakes, so it's my fault they weren't fixed...even though they'd been working on the brakes and didn't address the problem..? I will never go back to this Pep Boys again. Ever. I figured I'd try to help other unsuspecting customers by posting my experience here on Yelp. I've only ever left 2 reviews on Yelp in my life..this being the 2nd. I'm under the impression they knew new brakes wouldn't fix the problem but they decided to squeeze the money out anyway -- thinking I'd stay and have the actual, underlying issue fixed by them as well. Yeah, no. Not contributing anymore business to this Pepboys. I would drive to another state with these shitty brakes if I had to. Never in my life have I seen such unprofessional service AND after I had just given them good business. Good Riddens. read more

I have patronized this Pep Boys as needed for a very long time. Their selection is great, prices right and the counter girls are always very nice. I've only used the shop once or twice for minor things (tires, wiper blades, etc.), but the guys are always great to work with. read more

I never go anywhere except Pep Boys on Wistar Road because they honor competitors coupons, they are fast, friendly, and extremely professional. It's really nice to come here because they always treat you right and let you know just how much they appreciate your business! Today I had a coupon for $17.99 off a conventional oil change and was told that I also needed to have a tire alignment. I went online and looked for a coupon and found one on the Pep Boy's site which said they would give up to $30 off a tire alignment. Buddy Wallace, the service manager, honored the $17.99 coupon for the oil change as well as the $30.00 coupon for the tire alignment. I don't see myself going anywhere else. read more

I have to express how much good service I receive when I take my vehicles to Pep Boys. I have been taking my cars there since 2000 and they keep my cars in tip top shape!!! These guys deserve 5 stars all the time, good customer service, friendly staff, and great work to my cars and service with a smile!!! read more

The short and sweet of it... Had a drivers-side rear tire which needed to be aired-up every four days. Took it in to Pep Boys to fix it. While I was there I went ahead and had the oil changed and had the tires rotated. After an hour the car was ready. Was charged for the oil change, the $22 to repair the tire, and to have the tires rotated. Girl at the counter was friendly. Two days later the same drivers-side tire went flat. Clearly they didn't fix the tire, nor did they rotate them, but I sure did pay for them. Took the car back, explained how they didn't do the work I'd paid for, and waited for them to do it. After an hour the tech kept conversing with the girl at the counter. She proceeded to tell me they weren't comfortable fixing the tire because there wasn't anything to be repaired, but rather it was worn and leaking air. Fair enough. However, she then handed me a quote stating that not only did all four tires need to be replaced but the damage was caused by the shocks AND struts all being shot on the entire car. The quote just to do the shocks and struts was $1400. I just moved to Richmond and before I did had a garage where I did my own shade-tree mechanic work when it came to simple things like shocks, struts, basic maintenance, and bolt-on stuff in the engine. I KNOW my shocks and struts aren't bad. There's no leaking fluid, the springs are strong, and the hydraulics so rigid there's zero bounce in the car. Even if they were bad they were trying to charge DOUBLE in labor. It's the double-whammy: Incompetence followed by an attempt to sell me something I didn't need, nevermind at a ridiculously jacked-up price. The girl at the front was friendly but I'm not going to ever go to this store again. Imagine if you're a young person who doesn't know any better. You're likely to get ripped off. Goodluck, folks. read more

I'm torn on how to rate pep boys because there were good and bad things that I experienced. First of all, the best part was being abled to schedule my appointment online and get an appointment for the next morning. I needed 4 new tires! On the way to the appointment, one of my tires went flat so that was the start of the awful day for me. When I got there, I was greeted by a young girl working thed register, very nice, and helpful. It was her birthday, and she was such a pleasant breath of fresh air to what would be a stressful rotten day. I let her know right off the top I needed to be on my way to DC at 2pm. It was 10am. She informed me of the buy 3 get 1 free deal, and said they had my tires in stock. They took the car back within 15 mins of my arrival. So, I thought we were good. I was mistaken. They proceed to do the tires, and about an hour in she tells me they made a mistake, they only have 3 tires and one of the guys was on his way too Midlothian to get the 4th. So I go back to waiting... another 35 minutes pass by.. still not done..then she tells me he drove to the nine mile store first and they didn't haved it so NOW he's on the way to Midlothian. I was pissed because getting new tires shouldn't take this long and I had a tight schedule. Finally they get it done, but it's too late now to also do an alignment. I tell her just forget it theres not enough time. Through all of this, the girl was so professional and did her best to handle me and I told her how much I appreciated her. However, as hard as she tried to get me to reschedule that alignment I do not now or ever plan to go back. Before all of the mess, my tires were going to be ridiculously expensive, after it all I received some discounts and I'm thankful for that. read more

Went in for a tune up and they told me I needed a new wheel bearing and brakes. I do not need a new wheel bearing because I had just replaced that particular one not even 2 months ago. I even returned to the mechanic that had replaced it to get them to check it out and they confirmed that I absolutely did not need a new one...and my breaks were good for another year. So glad I declined the recommend services Pep Boys recommend because I saved myself well over 1000 dollars. read more

This Pep Boys is the absolute best! On a Friday I came in to get a new tire, and the manager Bobby was amazing. As a 21 year old with never having a flat before, Bobby was patient and helped walk me through getting all the information needed despite being the only man at the desk, fielding calls and taking people information to get their car fixed. In spite of being slammed, Bobby got me in fast to fix my car in under an hour, on a FRIDAY. I am so grateful for him and all the crew at Pep boys, they ROCK read more

This place is great, they do everything for vehicles and they sell tires. Brian and Bobby helped me out, they are very knowledgeable, friendly, and professional. Anyone with car maintenance needs should go here, you won't regret it. read more

UNETHICAL BUSINESS PRACTICES Brought my car here to have the tires rotated and after waiting 2 hours they told me that they couldn't do it because the tire tread was 3/32" different between the front and rear tire on one side. The man said Pep Boy's corporate guidelines prohibited this because it was unsafe. He wouldn't give me a copy of the sheet with the mechanic's hand written tread notations so I copied it myself and went to Sam's Club where they rotated the tires front to back and checked the tread which was 6/32" in the front and 8/32" in the rear (only 2/32 difference) and they stated the wear was even across all tires. The bottom line is this Pep Boy's franchise didn't want to rotate the tires because it wasn't profitable enough for them compared with other work or they just wanted to sell me new tires. This place is a real sham! read more

I had a negative experience with a different location so I decided to try this location. I scheduled service via their online tool. The first time, I received a call saying the appointment time wasn't available after already receiving a confirmation email. So I'm all about second chances, I tried again to schedule an appointment and then I received a voice msg that they cancelled my appointment. I don't think all the hassle is worth it, so I've moved on to find a better place to take my car, but I don't think they seem very organized at all based on my experience. read more