Called requesting if they could replace a brake light for me within 30 minutes. Jeff kindly accommodated and did it quickly and did not charge me a penny, as I had just had my oil changed at a pep boys. Highly recommend! Thank you Jeff! read more

Dominic was so helpful and kind. He helped with my car and went above and beyond. His boss was very kind as well & I highly recommend this for all of your tire needs :-) read more

The steering wheel of my car was shaking after 40 mph, then I took it to Pep Boys in order to check it. I was told that no balancing or alignment was needed in my car, but most probably it would need a transmission work, because the steering wheel was shaking due to a faulty transmission, at least that's what I was told at Pep Boys. Little did I know that my car only needed a balance in which they could have done over there, but it took me another mechanic from another place to tell me that I just needed to balancing the wheels, which was done by this other mechanic and my car was running perfect again. I do not recommend this place. read more

I took my vehicle in for an oil change, the service was Great. The young lady who works there Kathy she is so friendly and pleasant to talk with. The service and the time they took to do my vehicle was fantastic not a long wait at all.. All and all everyone who works there are really great people to deal with. I would recommend this Pep Boys to every one I know. Waiting area is nice and clean. Just Pleasant people to deal with. I would like to say 5 Star Plus. read more

Kathy was extremely helpful. We had an appointment and she told us there would be a wait due to major repairs and walk ins. She honoured our appointment since it was an oil change and did it promptly. It turned out our appointment was at the Eatontown pep boys and she honored our appointment. She gave us other options that would have accommodated us as well. I would go to Kathy and Pep Boys again. read more

I have only been here twice and so dar the reps have been great to speak with and very educational. I love the online account and how you can see the service history. They recommend the manufacturers service recommendations which is great for keeping your vehicle running as long as possible and avoid surprises. I strongly recommend Pep Boys. read more

So sad that I had an appointment at 1 for an oil change... that's it. Got here @ 12:45 and about 1:30 a mechanic says if you want to sell your car let me know.. I know allot of single moms at church that can't afford cars so I fix them up & offer it to them...hmmmmmm not sure what that means?? But 20 min later while I'm waiting to check out .. TURNS OUT it's not even my car he is talking about.. he took a Hyundai before mine and rotated the tires as he said and offered to buy. So I learned TODAY that he thought a Hyundai is a single moms car who attends church.. I can't I'm going on 2 hours and I am still waiting WTH? ... "Shawn" did finally say to me "I don't want you sitting and wondering what's going on we are short of staff" Whattttt???!?!?!?!?) read more

I came in for an oil change. They were very friendly at all. I suppose it's my fault for not asking the price before giving them my car. My car is budget car and the oil change cost over $60! I had a coupon for 20% off, and the man (with a big smile and courtesy) said that he had already given me a 'bigger discount'. He didn't scan the coupon. And the price was over $60. So this morning I checked online to see how much oil changes should be. It says betweeen $33-$55. They should quote price before the job. read more

Went in for a simple patch, tire was flat within the following couple days. Tried selling me a different brand single tire to my all wheel drive vehicle . Highly do not trust or recommend this one read more

Not the best Pep Boys I have ever been to. They said if I wanted my headlight changed (that I purchased with them) I could make an appointment, come back a different day, wait about a half hour, and pay $75. I just left. Someone at auto zone changed the light in literally 2 minutes for free. read more

I woke up to a flat tire this morning before work. Had to change it. Drove to the Pep Boys and the Service Manager Nicholas Angelus got me in and out really quick with a plug and even though I had already ordered tires told me that they in the future will look to beat any price offered by a competitor. This was a relief since it was a work week and I had to get to work quickly. Good bunch of guys. read more

LIARS AND CHEATS !!!!! i would give these -5 stars if i could do not go there at all cost i went there to fix a simple flat that just need a patch and fist they told me i would have to wait 6 hours and then when i came back to pick up my car they tried to sell me some bs that i had a hole on the side of my tire and it was unrepairable and since i had an all wheel drive car that i had to get 4 new tires. The next day i went to different shop i got it all fixed up there was no hole on the side of the tire and they tried to trick me in to buying 4 new tires they are cheats DO NOT GO THERE !!!!!!!!!!!!!! read more

We went to Pep Boys on a recent trip to Jersey. The experience was not good! http://www.ripoffreport.com/directory/pep-boys.aspx It looks like the news travels fast. If you value your credit card info ,it might be best to skip it. I certainly won't be going back! I looked it up and it seems to have closed. It is not the same one as the one in Eatontown. I also posted a different address not the one in Asbury Park. It does not matter since it closed anyway. But I do not think we will go to any Pepboys after this! read more

I am a returning customer to pep boys. I feel like they do a good job and it's a good value. The wait time is usually not too long, but it has happened that I have to wait a while before they take my car back. I have used them several times in the past and will continue to use them. read more

Horrible experience with trying to schedule service. I scheduled my appointment online. I get to the store only to be told that they are booked. I was told the online booking has zero visibility into the store's availability. How stupid is that? What a complete waste of time. read more

Stay away had a call on installation of hitch, There own website says 15 mins of work required to install it and this store says it will take 1.5 to 2 hours . I mean there has to be a limit to how much you want read more

My car needed new tired and they helped me out with a great sale. I will return and so will my bf for his mustang.

Horrible Customer Service, Rude Staff , would arat clear of this place at all costs. Had routine maintenance done on my Toyota, after all said and done they forgot to top off the oil on my oil change these guys are the worst. read more

Needed 4 pads & 4 rotors. Checked competitors and this place was fairly priced, after you used their website's 15% coupon and a mail-in rebate. The work that was done appeared professional, in a reasonable time frame. Some discount brake repair places will use inferior components. I received good Wagner ceramic pads (limited lifetime warranty), and PepBoys' in-house brand "Prostop" rotors (two-year warranty). These are likely Chinese castings equivalent to OEM rotors. My only disappointment was that the rotors were not "coated" -- an electrostatic corrosion protection on hubs and vents like paint, better suited to protect against salt + humidity conditions. read more

I feel bad for the guys in the garage. They do a decent job on tire replacement, oil changes and the like. However the girl who works the tire counter, is just down right miserable, from over the phone to face time, she will try and send her "I hate my life" vibes to you, but be resilient and get in and get out. Sorry Pep Boys, but its people like this that are killing your business. What ever happen to old fashioned customer service, you walk out with a smile on your face. Welcome to the MyPod generation everyone. read more

I love this place. I don't love all Pep Boys, but I have never had a bad experience at this one in Eatontown. There have been times when I have gotten a price from them, and thought the job was maybe too complicated and took it to the Honda dealer and I have ended up paying more. They are fast and easy to work with and have all of your information on record. Getting tires there is a good deal because they will always fix them for free. I actually feel bad for them because it seems like the corporate headquarters leaves them understaffed a lot but it is not their choice. read more

Best service ever... Service was excellent techs knew exactly what was wrong and did alot to fix my car same day!! Price was so much better than dealer. Great job!! read more

Dropped my car for service at 8am for a 1230pm service. It took 20 minutes to even speak with someone. At 430 I called because I received no phone call to update about my car. I was put on hold for ten minutes. Second call, I was told no one had looked at my car and put on hold for 20 minutes. Third call, I was told no one had looked at my car and no one was there to do so. I went to the store, offered my car back not serviced. The employee showed no interest that I had gone late to work, spent two days worth on transportation rather than one, lost money on childcare. I was asked "do you want your car or not?" Repeatedly. I was told "the money you've put out is not our problem" I was told there is no manager to speak with. No resolution was offered. read more

See james in the parts department, he helped find the right code because my check engine light was on all for the price of a gas cap it reminded me of how service used to be read more

Not very clean, not very helpful, and not in a rush to do anything. Be prepared to wait while employees stand around talking. If I didn't really need the part, I would have left and went somewhere else. The only reason this place can operate the way is does is because there is no local competition. read more

I have been going to this branch for about a year how for my vehicle maintenance and repairs, They have always been decent and efficient but my last visit was terrible. It took them nearly 15 minutes to search my appointment on their date base. I had an for a synthetic oil change and tire rotation. I was told it would be one hour tops. It took almost 2 hours, and worse yet they did a conventional not a synthetic. When I asked the cashier why this happened, he simply passed on the blame to the crew who serviced the car. I would probably go to another place for my next oil changes. read more

Don't go here if you need something done fast. I showed up to buy 1 new tire and have it put onto my rim. Took 2 hours. I was the only person in the warning room. The other tasks being worked on were time consuming repairs, the people weren't even waiting at the shop for their vehicle. I showed up with a single tire, a 10 min job. So silly. read more

Awful experience I was there at 4pm today called before I arrived and was told to come at 4. I needed my brakes changed. It took them 4 hours!!!! 4 hours!!! They finished at 8pm...I couldn't believe it. The guys seemed like they hated their job and moved slow.. terrible costumer service. I live locally and own few cars I will not be going back to this shop!!!! There was another costumer before me who according to her was waiting for 5 hours. Just two costumers for 5 hours simple things to be done should not take that long...Unbelievable..... definitely not going back. read more

This is definitely the worst auto shop experience of my life. I made an appointment for 12:00pm and it took over an hour and a half to get my oil changed. After an hour I told them I have another appointment at 1:30, and they handed my keys back at 1:29. I asked the employee at the register what the point of an appointment was as I missed another VERY important meeting at 1:30. He told me that just holds my spot in line, which is ridiculous and should be clearly stated if that's true. I told him about the very personal family issue which was the reason I needed to be somewhere at 1:30, and he began shouting back at me telling me that I should have spoken up about my situation. This was infuriating because I told them I had something at 1:30, and it was a very personal matter and I shouldn't even have to disclose my personal issues. It's on the Pep Boys employees to honor my appointment. He proceeded to basically throw my keys onto the counter in front of me. He did not charge me for the oil change, which is what I expected and thanked him for. And as I left he kept yelling that my situation was very serious and I needed to say something earlier. Yeah, thanks for your input guy!!!! I do not recommend this place to anyone, not even my worst enemy. I was pretty much lied to and then disrespected for not having shared my PERSONAL information. Completely unprofessional and rude. read more

Earlier this week I realized I had a slow leak in my drivers side rear tire. I then took my 2019 Camry down to my local Pep boys auto shop to have it assessed and looked at, by one of their professionals. I was told then to wait about an hour while they inspected the issue, just to receive a call about 30 mins later stating that what looked to me as 1 single silver staple, & 1 silver nail that had penetrated the tire, but not on the outside to where it could've not been plugged.. had turned out to be "3 Huge Holes in my tire" as I was told by the mechanic looking at my car. He said the tire was not fixable and I had to buy a brand new tire & have that put on. I then denied that service and told him I would have my car looked somewhere else for a 2nd opinion. This morning I took my car down to Mike's Auto Repair in neptune where I watched him take the tire down pull out a silver twig that look like "The staple" which wasn't actually a staple nor did it penetrate the tire & he also removed a long nail that was about 31/2 inches long and put a plug in it... now my tire is PERFECT! The only thing that was in the tire was the nail & was in fact FIXABLE! I believe they tried to get over on me because I am a young female in my 20's who came alone & wanted to take my new tire, plug it up and sell it after they sold me a new tire... these are my assumptions but IF IM LYING IM FLYING ... I will never shop or do any business with Pep Boys Auto every again! Thanks for trying it. read more

Their very helpful, curiosity and quick. The kindness that I experienced was very much appreciated. They are wonderful people there and God Bless them. read more

On our way home from Wildwood, traveling back home to Long Island, New York when the bearing on our trailer broke (we were trailering two Harleys). We stopped at the nearest Lowe's for help. Unfortunately they didn't have parts to fix anything or help but everyone there pointed us in the direction of pep boys and said they for sure could help us and if they could not, they would try to help us find someone that could. We get there and no one would even look at us nor give us the time of day. Each person we talked to was less concerned than the other. They told us they could not help us at all and that even if we got the parts to fix what needed to be done, they would not help and we (ourselves) could not do anything in THEIR parking lot. Finally after minutes of the same conversation, we spoke to a heavyset man with glasses who told us where to go (TSC). He was helpful but other than that, bad customer service! If you're ever stuck, go somewhere else! read more

Just went there this morning to pick up some thinks to clean inside of car. Selection was poor. Checkout guy ignored me for 3 mins as he stared at computer screen then took another 3-4 mins to check me out as he was talking to others and again doing something other than checking me out on the computer. read more

I went to have a blinker bulb and tail light bulb installed, they said 45 minutes, so I said ok and would wait. Two hours later I ask what's up. Four men behind counter can't find my keys or paper work. Finally they print out work order and attempt to walk away. I ask for my keys, then they find them too. By then I'm obviously livid, because my car had been done and no one told me. No one offered any apology either. Then had to scan parking lot for car. Then the empty bulbs and packages on my seat in car. What a lousy display of customer service, you should all be ashamed. I will never use their services again ever. read more

Please get a second opinion on the work that you will entrust these people to do! I was told to allow them to assess their own suspension work on my car. They diagnosed the problem to be my tirods. Their mechanic Wayne S. was completely wrong . They estimated the work to be over 950.00 .The problem was that it was not my tirods . Good thing I went elsewhere . Not only were they erroneous. But the work was under warranty because they had done the initial work to my car. DO NOT TRUST THEM!!!! read more

Horrible experience! Poor parts counter help with obviously no automotive knowledge no help with anything I needed I will never shop in this particular pep boys again I have used many different pep boys locations over the years and have never experienced such poor service read more

I've used PepBoys five times in the past six months, each time they've been very professional, friendly, and courteous. I don't feel pressured to buy additional repair work. The managers also gave me good advice as well. I definitely will go back and I recommend them. read more

when you move into a new area you are kinda worried about well, a lot of things. one being where you are going to take your car to be fixed. back home I always went to the same place and knew the guy. well, that time came where I needed to find that new someplace. my neighbor suggested Pep Boys because of his experience there. well, I am glad I took him up on his suggestion. im writing this now because ive now been to this place on 4 separate occasions and each time have had excellent service. I would suggest it to anyone and am happy that I can scratch that one off my list. ive found my car place. read more

Was the first service customer they had when they opened. It was and will be the only place i will take my cars now, the service is exeptional and the customer care is beyond satisfaction in my eye's there will be noone else that doe's work on my cars but them i highly recommend them to anyone who has had a bad experience with any other garage in the eatontown area. read more

When I walked in, a person did greet me at the door and handed me a sale flyer. I saw two guys at a counter to my right. They were on the phone. I walked toward them. No one looked up to acknowledge me. One finished with his call, and still didn't look up to acknowledge me. Neither did the other. I went to the guy who just finished his call. I asked if he could help me. He looked up, said, "No," and looked away. I waited a moment thinking he might be kidding. He was not. He offered no other answer. I began to walk away, and he said to my back, "You gotta look for the guys in the white shirts." I looked around a little and saw a guy sitting two desks away wearing a white shirt. I asked if he could help me. He abruptly responded, "Are you lookin' for service or retail?" I said, "retail; I need lug nuts." He then replied, "No, retail is over there," and pointed in the direction of the aisles of products on the other side of the store where there was absolutely no one on the floor. Meanwhile, there were no customers waiting for him, or the other guy I encountered, who happened to be in the "Tire Service" section. In case you didn't know, pep-boy, lug nuts go with tires. I proceeded to walk in the direction the white-shirt-guy said to go, and found a guy behind the "online order pick-up" counter. There was no one else to ask for help anywhere. I said to this third guy, "I know your sign says "online order pick-up," but is there any way you can tell me if you carry this lug nut I am looking for?" I showed him a sample one that I had. He looked at it and said, "Yes, I think we have these." He came out from behind the counter, walked over to where the lug nuts were kept, which by the way, were right behind, literally three feet away, from the white-shirt-guy, who I originally told I was looking for lug nuts, that sent me to the other side of the store to find someone! He works in the tire section! Lug nuts were right behind him! He couldn't turn his body five inches in his chair to show me where to at least find the lug nut section!? The first guy, if he had any intellect, or customer service ability, might have said, after his curt "No," -- "I can't help you, --but let me find someone who can." Considering the fact he was not with a customer at the time. The white-shirt-guy was also, equally, ridiculously inept at customer service, and the other guy on the phone could have at least looked up to acknowledge the presence of a customer in the waiting area. Not one of them did that at all when I approached them. PepBoys, it might behoove you to teach customer service to your employees at this store. If the employees are too "macho" to provide decent service because it might make them seem subservient to female customers, another solution to this atrocious customer service would be to hire people with excellent customer service ability, and train them on the products and services you provide. If you can provide good customer service, it means you are intelligent, and can grasp concepts about other things related to the company for which you provide customer service. That's all. read more