My truck has been at Pep Boys for 10 days now. Pep boys corporate does not respond to phone calls, took 3 complains for them to contact me. They keep telling me within 24-48 hours. They are absolutely dragging their feet having to repair my truck. Its absolutely garbage way to run a business. I'lll scream it again....RUN FROM THIS BUSINESS. read more

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**DO NOT RECOMMEND** In April of 2024 we had a lifetime wheel alignment done on our SUV at the Shelbyville Pike Pep Boys. We were told that we could take it back as often as we wanted to and get the alignment checked. We have had no problems whatsoever with the vehicle but decided to take it in to get the alignment checked after we got our tires rotated. After we had been there for over an hour, we finally went and asked about our vehicle. We were told by the first employee that they could not do the alignment because the front tie rods needed to be replaced. Another employee told us that the steering wheel is not straight and that they could not do the alignment because it would not hold very long if we did not let them replace the tie rods. We asked how much money they were talking about, and the employee told us that it could be as much as $800 to $1,000. We have no reason whatsoever to believe that we were told the truth but that they were strictly trying to rip us off. We told them to forget it and back our vehicle out of the shop. When we got home we checked the steering wheel, and it was perfectly straight when the front wheels were straight. It is our impression that the lifetime wheel alignment is just a gimmick to get the vehicle brought back to the shop so that they can attempt to force you to buy additional services. Now that we see all these other reviews, we know that we made a big mistake ever going to Pep Boys and will never go again for anything. We will also be warning others, as we have already done! read more

**DO NOT RECOMMEND!** I took my car to Pep Boys to get repaired after noticing a squeaky steering wheel. After their inspection, they found several other issues and quoted me $2,400 for repairs. They assured me they had completed their 40-point inspection and everything else looked good. When I checked out, they offered me 10% off and strongly encouraged me to leave a 5-star review. They were extremely pushy about it--mentioning the review multiple times and even walking us over to a QR code so we could leave it right then. I didn't feel comfortable with the pressure, but I trusted their work and left feeling hopeful. Fast forward two days later...I was driving on the interstate with my son when my car started violently lurching back and forth. A "Service Stabilitrack" warning came on, and I immediately called Pep Boys. They towed the car back to their shop (free of charge, which I appreciated), but after keeping it for some time, they said they couldn't figure out what was wrong and sent it back to me. Unfortunately, this issue has continued every time I drive over 50 mph. We took it back in again, and they told us, "Sometimes when you do a really good job fixing a car, more issues can develop as a result." Seriously?? Now they're saying the problem is too severe for them to handle, and I need to take it to a transmission specialist. I trusted them with my car and spent $2,400--only for my car to be significantly worse than before. It was drivable when I brought it in, and now I don't feel safe driving it at all, especially with my son in the car. Between the pushy tactics for a 5-star review and the lack of accountability for the current condition of my vehicle, I'm beyond disappointed. I wouldn't recommend this shop. If you value your safety and your wallet, go elsewhere! read more

Beware! Pep Boys is terrible. If I could give them 0 stars, I would. Customer service is horrendous. Took my car in 4 times to get the AC fixed. They just kept saying it was a different problem and charged me thousands over the course of a few months. Guess what, AC is still not working and they want to charge me another $800. Avoid this repair shop at all costs!! read more

Here for the first time and so far, this experience is good. I felt like the staff here listened to my needs, and provided services that were not ridiculously priced. And all in all the services were done timely.. definitely will return for other services. seems like this place is on the up and up. Definitely will recommend. read more

Pep Boys - Tires Near Me - Murfreesboro, Tennessee

This was the biggest mistake I have ever made. My car has been overheating for the past year. I have been taking my car to Pep Boys, and they fix it...temporarily. These guys are either very low-IQ individuals, or they don't care. Just recently, my car overheated for the 6th time. They tried to convince me I needed a new radiator for almost $1000. I declined the offer because if I needed a new radiator why didn't they change it the last 5 times. As soon as I got my vehicle back it is misfiring. My car is barely running thanks to the idiots who fix the cars. I will NEVER EVER go back here again. This is a warning to everyone. DONT GO HERE. read more

My 18-year-old daughter stopped by for a brake inspection. Her brakes were in good shape. She was talked into a brake and coolant flush ($160) and did not receive fluids back in the vehicle. She had no idea until that evening when her heat wasn't working. We talked to a manager, who said he would call back and never did. We stopped by in person expecting him to make it right and refund the $40 we spent at Auto Zone on new fluids and he said he couldn't offer us any kind of refund. $200 mistake and we WILL NEVER GO BACK. What a shame! I was so looking forward to this service place close to home for our four vehicles. read more

I called ahead at 5:50pm. I knew they closed at 7. I asked if they would be able to fit in an alignment (simple job) and was told "sure no problem at all" I told them I wasn't too far out and would be there just a few mins after 6. Upon arrival, all bays closed off and when I walked in the door there was one guy there. And he said " are you the one that called? Yeah we can't do it. All my mechanics have left for the day." Nothing says "we don't care" more than that. I called AHEAD OF TIME to avoid making an unnecessary drive. Also, so is it common for everyone to leave work nearly an HOUR BEFORE CLOSE??? I would give ZERO stars if I could. I won't be back to this place. My company has a fleet of vans as well that will not be doing business any longer. Thanks for nothing. Now I see why the business isn't called Pep Men. I would love to hear back from management if they can tell me a good reason for this poor service. Terrible service. Take your vehicle somewhere else. read more

Scheduled an appointment at a convenient time over the phone. They drained and recharged my antifreeze and coolant in less than an hour and a half. Nice waiting room with a fresh hot coffee. read more

I was on hold so long I actually drove to the store while on hold. Still a good while before closing, only 1 car in a bay, and they were unwilling to do routine maintenance. read more

I think everyone working here is high. They all seemed out of it. I don't know if these gentlemen were overworked or just plain smoked out.