I brought my 2018 BMW X5 xDrive35i to this Valvoline on 1/29/26 for a routine oil change and paid…read more$152.43. Before service, my vehicle had no oil leaks, which was confirmed by their initial inspection report. A trainee worked on my vehicle during the service. After the oil change, I was suddenly told my car had an oil leak and was given a second inspection printout that directly contradicted the first. I drove straight home and immediately found fresh oil pooling in my driveway, which continued to worsen overnight while the car was parked. When I returned, I was told the drain plug was cross-threaded. That explanation later changed to the damage being "pre-existing," despite no leak prior to service and no disclosure before reinstalling the plug. I was then sent to BMW and told to contact Corporate. BMW's inspection resulted in an estimated $5,000 in required repairs related to oil leakage and associated damage. Valvoline Corporate later attempted to minimize the issue by saying reimbursement was "at the discretion of the shop," even though this damage appeared immediately after their service. Between poor workmanship, contradictory documentation, and shifting explanations to avoid responsibility, this was one of the worst automotive service experiences I've had. A simple oil change turned into thousands of dollars in damage. If you value your vehicle--especially a BMW or any car requiring care--do not trust this location.

Had a wonderful experience. Had a clean shop and a fast efficient crew that got me in and out in…read morejust a few minutes! Friendly service and the manager Adam was super nice and informative. Would definitely recommend this place and I will be coming back for my next oil change!

Had to quickly find a place to fix an unknown issue with my car. Not only did Christian Brothers…read moreshow amazing hospitality, but they were very informative and made sure I understood all that was going on with my car issue. They were able to identify the issue and resolve it in a timely manner. I know for a lot of car repair shops, it often takes days maybe even sometimes weeks to do a big repair. In my case, I had a semi-intense repair needed for my engine and they were able to resolve it within 2 days. As a woman, it is important to me that I am being treated fairly and with kindness when engaging in conversations and inquiries with a car repair shop. The shop was very clean which is important to me since often times, people will choose to wait in the shop why their car is being repaired or services. As stated, they were very informative, approachable, and even showed pictures displaying the issue of my car while also providing the severity of it. It's been about 3 weeks since my repair and I haven't had any issues with it since. Definitely will be my go to car repair shop if I ever run into any issues in the future.

Recommended. This is…read morea newer location. Expect the consistent quality of the Christian Brothers brand. The waiting room is comfortable; they have some snacks available, free wifi, a clean bathroom, and comfortable seating. It was a bit cool when I was there, but I could also be cold-natured. The service was very good. They were prompt; they explained my options; they gave me up-front pricing. I had made an appointment but arrived almost ninety minutes early; they took me in, and got to me a bit earlier. The garage is behind a RaceTrac and across from a hospital; it's a busy area, so you have to get in either by going through the RaceTrac parking lot or going down by the hospital and (depending on where you're coming from) maybe doing a U-turn. Not a good or a bad thing; just something to be aware of. Services aren't the cheapest, but they do it right and guarantee their work. Good place, recommended garage.

I happened upon this place after being sent to a different place that actually did not have it…read more The people were very nice and accommodating especially Jake who was willing to clock in early to service my vehicle.

grease monkey in marietta were great on austell rd. dion was outstanding for customer service and…read more was kind, profesional and went above and beyond to make my visit awesome.

I came in initially requesting service from Devin who used to work at another location but I ended…read moreup getting my oil changed by FABIANA & she did such an amazing job, great customer service and many compliments on my new car. The value in price was great and she even showed me things about my car that I had no idea. I appreciate Devin for letting FABIANA do the service on my car today. This location has now gained a loyal client. Thank you for everything FABIANA, job well done!

I went in earlier this morning for an oil change there was an older gentleman. I can't remember his…read morename and I want to remember his name I got the best service ever it's not my first time there I pass about five other oil change establishments, but I prefer to go to express all on Austell Road love the friendliness, the professionalism.

One Stop is a fantastic wash. I stop in about once a month and get the basic drive thru wash which…read moreis the best in my neighborhood. I don't do my own detailing, but there are always folks out doing their own post wash cleaning and vacuuming.

First time at One Stop Car Wash & Oil Change on Saturday and probably my last. I arrived for a car…read morewash. There was a bit of a wait, but that wasn't an issue for me; however, if you are in a hurry, this may not be the place for you. When it was my turn, I asked the differences between the $30 and $35 car wash. I was told the $35 car wash included a wax seal on the exterior of the car and the $30 car wash did not include a wax seal but included the cleaning of my tires, exterior and interior. So I opted for the $30 car because that was all I needed. After your car is washed, you go to an attendant to get your exterior and interior cleaned (tires wiped, car wiped in the inside and outside, and vacuum). I waited for them to finish cleaning and I went inside to pay. The interior of the building is due for a makeover. The snack machine is empty, water didn't look clean and seating was limited. As I went to pay, I asked if they had Apple Pay. They stated they only take card or cash. Unfortunately, I had neither and wasn't told this in the beginning. Most businesses these days have Apple Pay. The reason for the two stars are because the ladies allowed me to run to get cash and come back and pay. I didn't mind doing that and kept my promise. However, once my car was done being "cleaned" I realized it didn't look like anything had been done to it. Trash was still visible, dirt on the inside by the gas pedal and brake area, and tires were still dirty. When I came back to pay, I mentioned it to a young lady and she was willing to vacuum the inside and clean the tires. She did a decent job and I was appreciative of her willingness to help but it still wasn't to my level of satisfaction. I also asked if the mats would be wiped and told it would be $2 per mat. This was interesting because most car washes would include this along with the interior cleaning. Nonetheless, I paid it but it was still very odd to me. After it was all said and done, I had spent about 2-3 hours dealing with the whole fiasco of getting my car washed, obtaining cash, and waiting for my car to be cleaned a second time, only to get home and spend another hour cleaning my tires and the interior of my car (and my car is not at all extremely dirty). Overall, this experience left a bad impression on me and for those reasons, I would not recommend this place nor return!

I went here right before the holiday season and got my oil changed by Jordan. He checked all my…read morelights, brakes and made sure my car system was reset indicating my oil change was complete. It didn't take him long at all despite it being a busy Saturday weekend before Christmas. I've been to this location before and they always do a good job. I highly recommend.

I've gone here for five year, but never again. Right turn indicator replaced a year ago without…read moredifficult. Day before yesterda, they can't replace the left light (and now it's broken). They keep saying "It's broken on the inside.". Their three mechanics are the only ones who have ever touched it. Nothing said about Check Engine or Tire lights. This morning my hood wasn't closed and there was no oil in the pan/engine. I wouldn't recommend and won't be going back. I can't believe I have to start getting oil changes from the dealership from now on.

The oil change was very thorough.All fluids with topped and the team numbers were very helpful and…read moregave more information about things that could potentially go wrong with my car to save money

From the owner: For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive…read morevehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Kennesaw.

I was in and out on a Friday morning and the guys are professional and have nice positive energy I…read morealso didn't feel oversold! Definitely gonna be my go to spot for oil changes. Prices the same as expected for nowadays I'm happy!!

Oil change was fine. Tried to upsell like the others. Didn't do any of the inspections, top off…read morefluids, or check tire pressure as the receipt stated. Won't be back. Oh, and heavy smell of marijuana in the air...

This has been the worst experience I've ever had with car maintenance…read more I brought my vehicle in for major repairs brakes, axles, and additional work and was charged over $2,000. I was told the car was ready, but after driving it, I immediately realized it was still having the exact same issue. Nothing had been properly resolved. When I contacted them, I was told to bring it back on Monday four days after my initial service and even after returning it, the problem still was not fixed. To make matters worse, when I attempted to take my car elsewhere for a second opinion, the mechanic discovered the tire bolts had been damaged, making them extremely difficult to remove. We brought it back and asked them to address the issue, and they refused. The lack of accountability, incomplete repairs, and poor customer service throughout this process have been incredibly frustrating and disappointing. After spending over $2,000, I expected my car to be properly repaired not returned in worse condition. I cannot recommend this shop based on my experience. I will not be returning. 0/10 don't recommend. What a rip off!

To the Ownership of the Austell Road Meineke and Corporate Management,…read moreI am writing to express my profound disappointment regarding an experience I had at your location recently. As a regular customer who values your service, I was shocked by the unprofessional behavior displayed by the new manager. I had called ahead to schedule an oil change. Upon arrival, I was informed that the price had increased significantly. When I inquired about the cause, I was told it was due to the high cost of a specific filter, which they claimed to be out of stock for. As I happened to have the correct filter in my vehicle, I offered it to them to facilitate the service at a reasonable price point. While the service was underway, I went inside to finalize the payment. It was at this point that the manager, became confrontational. He stated that the shop would not match prices and explicitly told me that they would not accommodate such a request again. When I calmly expressed that I would not be returning to this location due to the rudeness of his communication, his demeanor escalated. He became extremely hostile, instructed the technician to immediately pull my vehicle out of the bay, and told me that he did not want my business. I have been a loyal customer, and this is not the level of service I expect from the Meineke brand. I am bringing this to your attention because I believe it is important for both the owner, and corporate management to know how this manager is treating long-standing customers. I hope you will take appropriate action to address this behavior.

Need realignment after 4x4 trip down muddy roads Quick turn around. Very friendly fair price.read more

Great employees always helpful. Did not try to upsell me. And also said I don't need a tire…read morerotation at the time. Saved me money. They are honest and do great work. I drive nearly a hour to come to this location for the service and skip the others nearby