The work that I had done great and efficient... with a caveat. I had an ok experience in the end however felt taken advantage of. Women beware. I was charged a stupid high amount for an oil change, and upon asking or an itemized list of charges, immediately the team member began typing out a new printed receipt just because i asked. Which was great, but he wasn't about to until I even inquired to see what I was charged with. Most people who are vacationing or may not speak english wouldn't have realized it was a "platinum" oil change. Let alone women or other "easy targets" they see. Because I even asked to see the reciept, He then gave me a discount for 30 ish dollars. Younger me would have not even asked. read more

Don't go here they have zero respect for costumers , they told me two hours and when I came back they didn't even touch it yet, the woman at the front is so rude and talks to peoples like she's doing them a favor, first and last time for me there, also when I asked for my keys she didn't even care and again gave me my keys with attitude. Train your employees for better costumer service read more

Been to this location 2 times for a diagnostic check on our older vehicle. Paid the $120 diagnostic fee both times. First quote for a/c compressor work was going to be a little over $1,000. Thank goodness we decided to wait on that. Next quote was just last week for a check engine light. The repairs they quoted us for was going to be about $2,000! Luckily, we remembered a neighbor gave us his mechanic's phone number for his auto body repair shop on S.Orange Blossom Trail. Total repair came out to $420! Don't get me wrong, the customer service here is wonderful but they are definitely just trying to make money off of customers. Please shop around before you commit to service at this location. read more

I scheduled an appointment to visit this place because the the website and the lady by phone have the coupon ($9.99 A/C Service Evaluation). Once I was there on time, I told the guy about it but He said to me I was wrong about it, the price was not $9.99, that the price for my service was $59.0, he said the coupon is for $9.99 off of total. I will attach the picture for you guys judge for ur selves or just go to their website... https://www.pepboys.com/stores/fl/kissimmee/302-w-vine-st read more

Pep Boys - Auto Repair Near Me - Kissimmee, Florida

DO NOT GO HERE!!!!! They will lie to get you to spend more money. I went in as a woman by myself and I am not good with cars. They told me I would need 2 new rims instead of just 1 because it would mess up something electronically in my car. I got several 2nd opinions and they all told me they were trying to rip me off and take advantage of me because they saw that I was a single woman. They also told me that I have a nail in my tire but it should be good for another 10,000 miles. That doesn't sound right to me ‍ Very unfortunate, do not recommend this place at all!!!! read more

Today I visited the store located at 2708 W Osceola Parkway to have a tire repaired due to a screw puncture. The store manager informed me that they could not perform the repair and would only sell me a new tire, claiming they didn't have any patches available. My tires are in excellent condition and were purchased at the same store. I needed the service today, so I even offered to bring the patch myself, but the manager still refused. The only solution offered was to buy a new tire. I left the store without further discussion. Please note that I do not plan to return for future services, such as oil changes or mechanical work, due to this experience. read more

I never leave reviews, but I never had a such a horrible experience. I waited three hours to get a oil change, after the first hour I was told 40 more minutes, then the second hour came around and I was told 30 more minutes, finally the third hour approached & I was finally told that the mechanic had just up and left so I proceeded to ask for my keys so I can just leave. MY CAR WAS IN THE SAME SPOT FOR THREE HOURS THEY. They could've shared this information with me within the first two hours instead of wasting my time. I suggest going to Valvoline which is 11 minutes from there, they got me settled in less than 30 min. read more

The service was timely and efficient. Stay explained all issues that needed to be addressed. Staff was kind and answered all questions.

First time I visited it, but it was wonderful. However, on the last two occasions, I was disappointed because it wasn't a new vehicle. They made fun of the vehicle's faults, making comments like this: that piece of junk should be thrown away when they fix it. Disappointed, those who believe that Latinos arrive and believe that they do not understand the language, the majority of the company had recommended them, but now the perspective is different read more

The staff is aways very friendly and professional each time I come in. They do the job, whatever it may be at the time..... oil change, new tires, diagnostics when I first bought it, etc. The only negative: Be prepared for it to take longer than you expect. Even if you have an appointment. read more

Horrible Service. I went to Pep-Boys located in 302 W vine street last month in August, my car screen display show: Tools sign-meaning need maintenance, also slowing my car down. So I took it to Pep boys, asking them to fix the issue with tools sign showing in the display screen, and causing the car to slow down. looks like Raymond and his team don't know what that means or how to fix it. They charged me for something I didn't need; Battery cable terminal and brake light switch, they also Damaged my Master cylinder. My brake pedals always work perfectly, I left there with my brakes damage. Have to push my brake real hard or three times to start the car. They charge me $140 just to look at car, Plus $382 to put parts I didn't need. Total $522. My car screen showed the Tool sign again the next day slowing the car, and needing maintenance. I had to take my car to Tire Kingdom across the street, they fixed the issue, it was the Throttle fuel induction needing cleaning. Tire Kingdom charge me a great price and only half price to look at it. Tire Kingdom great service place. read more

If I could give it a negative number I would.... I went yesterday to get an alignment to my vehicle as it was shifting right and we had just put new tires on it. After I left, I noticed that on my receipt it had some shop fee that was NEVER disclosed so I called them and they stated that every service it has to be applied and it cannot be reversed. So with that said, I continued heading home. Now, as we are heading home, my husband notices that my vehicle is STILL doing the same shifting right and now it has a shake to the steering wheel! I was SO livid that I ended up going into another Pep Boys to have them check AGAIN. First of all, I NEVER received the alignment paperwork which they should have given. Secondly, I didn't need an alignment but only a torque! The gentleman at the 2nd Pep Bots fixed my issues!!! Both front tires needed to be switched and no alignment was needed!!! In fact, I most likely did NOT receive one as there was no paperwork issued for it!!! This place seems to rip off its customers instead of doing the right thing! VERY disappointed to say the least!!! If the franchise owner or Manager/Director wants to contact me, please do so as I have been a Pep Boys customer FOR YEARS!!! Just NEVER at this one......... read more

I don't recommend this pep boys I had them change an alternator, battery, and auxiliary battery. I had to take the car back three times the first was due to them installing a bad alternator and how that wasn't tested prior to putting it my car is insane. I had to return twice for my batteries to be told that my auxiliary battery they cannot program and I had to take it to the dealership. Upon taking it to the dealership I did not need a new alternator and the batteries were not need as they just did not have a full charge. Avoid this place at all costs! read more

It's the second Pep Boys I have a bad experience, they kept my car the whole day to do an alignment which they couldn't do anyways because some problem with the alignment machine. Instead of being honest with me they just wasted my time. Go somewhere else, there are many places that provide car services. read more

No one likes being lied to. Made appointment, showed up on time, brake special for 169 as per online advertisement. Told that doesn't include resurfacing the rotors. Showed the guy at the front desk the ad, which says resurfacing rotors included. He said we dont do that here, it will be 80 dollars extra because we machine the rotors, we dont do simple turning of the rotors here, we dont have that equipment. Blatant lying to my face. Wouldn't trust these people at all! Glad I left and didnt waste much time and no money! No one likes being lied to! read more

The service members were very helpful in explaining to me what was wrong in the fan belt area. The plastic device had come loose and cracked. They replaced it in 2 hours, once the part got here. Thank you read more

Bought tires online and this was the "recommended" location closest to me to install them. About a days go by and I went to get my wheels re torqued since the ride felt a touch wobbly still, wasn't sure if it was air pressure or what. On Monday while my wife was on 417 coming from work, the truck sounded and felt like a helicopter so she quickly pulled over. No sooner than she did, the whelk FELL OFF!!! Whoever did my tires clearly shouldn't be doing their job and now nobody at the location wants to answer my calls (lucky I'm unable to drive over and speak to them).. read more

Pep Boys - HOW does a "professional" allow this to happen? - Auto Repair Near Me - Kissimmee, Florida

I wish there's a way to leave negative stars but whatever you do, this place is not it. I've had two very negative experiences here that cost me a lot of money and time. First time, I got a service to change my break pads and rotors. Took them the entire day after I dropped off my car in the morning and at the very end of the day, they hand me my car keys back with a receipt for a very expensive work order, but the break pads and rotors were never changed!!! Went back for a wheel alignment a few months later, because i thought "who would mess that up? right". Well I was not surprised to see that 3 months later, my two front wheels are completely bald on the right side with a major camber tilting towards the right. That just cost me 2 new tires plus service (somewhere else ofc, i learned my lesson) for over $800, simply because their didn't do their job properly yet again. The staff in the shop seem like good people, but their technicians and mechanics will ruin your vehicle and cost you money. Be careful. read more

Beware bad techs. Came in for new tires and they damaged 2 of my wheels, causing my car to shake. After finding this out at another garage, they took no accountability even though they were the last to touch my wheels. Carlos at the front desk is the only good thing about the place. Very kind and will try to help you as much as he can. read more

Don't come to this Pep Boys address: 2708 W Osceola Pkwy Kissimmee, FL 34741 United States The SLOWEST staff I have ever come across out of any mechanic. Everyone is hangin out talking and taking their time as if they were on vacation while a line of customers is waiting. 4 hours for a simple oil change when I provided the oil and filter. Their initial estimate was 45 freakin minutes! Asked to change out the brake pads on my wife's car who also came with. Changed out the rotors without my permission. Asked to install the old ones back. Got here at 10am. It's 3:15pm and still no sign of them finishing the job. This places is a CIRCUS ON STEROIDS! Go to any other store and save yourself a MAJOR HEADACHE! read more

I have gone here several times and the integrity of their team is unmatched. They are thoughtful in their care and have only advised me of required service. Johnny's communication is spectacular and I am kept in the know the entire way. The cost is comparable to your favorite local mechanic but with the backing of the Pep Boys promise. My favorite location hands down read more

After a very bad experience at Pepboys Clermont (FL 34714), where I was more or less turned away despite having an appointment, I gave them a second chance at Celebration (FL34747), and I didn't regret it. The manager, Aurea, and staff with whom I interacted (Ida and Jesus) were both friendly and efficient. They did an excellent job on my car (which needed a lot of work), and I came away delighted with the service they provided. I'll certainly be going back. read more

Don't take your vehicle to Pep boys. They are a scam and try to sell you parts you don't need. PLEASE BE AWARE

Called Pep Boys @630pm for a estimate to have 4 tires installed. Carlos informed me he didn't have the tires I desired but would be able to get them from one of his nearby stores and assured me he could have this done for me the same day. I was a little surprised since I knew they closed at 7pm. Not only did Carlos and his mechanic Luis stay after hours to install, mount and balance my 4 new tires. They also made time to include a wheel alignment and 3 step Fuel injection and throttle body service at my request. All after their estimated closing time of 7pm!! WOW!! I couldn't get a rep at a near by store to make time to give me a estimate and here these 2 guys are staying 2hrs after hours to make sure I have a safe and reliable vehicle to use for transportation. This is my 3rd visit to this location but today they earned my business for life. Thank you Carlos & Luis!! Also, their Keurig Coffee was sooooo good!! 2014 White Nissan Maxima Owner read more

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I bought a used vehicle and was getting it ready to drive to Texas. I walked in and Perry did not hesitate to give me the best service. He got me right in and took care of everything. He propped the car up and showed me everything he would be doing to the car in detail. He made me feel so comfortable and I'm a female with little to no experience on cars and he explained it to where I would understand and did not feel like I was taken advantage of for my lack of knowledge. The location is great cause I was able to walk across the street and do some shopping while I waited for his phone call. Everyone there was so nice and all smiles, from the moment I entered to the last moment where a young guy walked me out to my car. I definitely recommend this particular Pep Boys. Thank you guys for making my drive to Texas a safe one. read more

The staff is very unprofessional, horrible customer service. Even with an appointment the wait time is ridiculous. Getting a simple oil change shouldn't be this stressful. I don't have peace of mind that my car is ok here. read more

The boy at the front desk wanted to charge me a $99 diagnostic fee to see why my check engine light came on. I went across the street to Autozone and they scanned it for free...also where i picked up brake pads, rotors and spark plugs. Not a very smart move to gain trust or to earn business. Will avoid in the future. read more

This place is always busy. I made an appointment online and was able to get right in this week. They serviced my vehicle quick and efficient. Perry at the counter was the nicest associate I have ever interacted with at a mechanic. Greeted me at the door with a smile and was courteous to walk me through exactly what other service I need. Most pleasant experience you can have at the mechanic. read more

Friendly, attentive, and a great waiting area to sit and wait for your vehicle. So far the best Pep Boys experience we have had. Will be coming back here again. read more

Pep Boys - Auto Repair Near Me - Kissimmee, Florida

Called for oil change they said yes come now I'll do it and then i get there and they tell me 2 hour wait.. poor place

I made an appointment for 2 oil changes. One at 2:00 and the other at 2:30. We arrived at 2:00. It is now 4:50 and our cars are not even in the shop yet. I'm not sure if they're short staffed or just over booked appointments. Me and the two other people in the waiting room had been waiting for 3 to 4 hours as well for routine car maintenance. The only reason I am giving them two stars is because the gentleman at the front desk was very nice and apologetic and gave us 2 coupons for oil changes. Not sure I want to come back to use them but it was a nice gesture. read more

After years of making appointments, they were neglected and I was told that the earlier I come when they open the earlier I will be served. This morning I went in before opening, first one at the door and guess what? They asked me for the first time if I had an appointment and if I didn't I'd likely be there for more than 3 hours. I haven't had an issue with the mechanics before but to have a lifetime alignment warranty with them you'd think they'd treat you better but instead they start pick and choosing who they want to service. I've never met the female at the front desk before but she did not seem to care whether you got your vehicles serviced or not just how many cars they had to get out of the way. Ridiculous read more

Literally thank you Josua and Jonathan a.k.a. fluffy. I felt call as a woman coming in to situation that I wasn't comfortable in fluffy made it so comfortable and Josua Was also so amazing I'll never go anywhere else read more

Scheduled an appointment three days in advance to get the oil changed in my car. Took the car in and when I got there I was told it would be a four hour wait!!! What's the point of setting an appointment if you have to wait four hours!! Shop looked ghetto, dirty and run down. I will NOT be returning here!! read more

I had a dead battery, took it in and they had it fixed quickly! I've always had a great experience here! Thanks to everyone. Always friendly and helpful. read more

I had a really bad experience during the months of June 15th through July 23rd 2018. I went to get an A/C evaluation June 15th in which the mechanic did my evaluation. The only thing he did was add refrigerant in my car. I had to go back to them on July 23rd to get it reevaluated. I was told that I had to get my compressor replaced along with other items such as the valve and condenser. I should have been told this back in June. Jeff and Jonathan are great in the front but I don't trust the mechanics at all. I rather spend the extra money at a car dealership than deal with this nonsense. read more

It has been almost 3 months since I stopped in and asked Carlos to quote me a tune up. They are located very close to my new home. He took my number and wasn't even aware that he needed my VIN in order to check parts. I helped him out and reminded him. Well, it seems that you already have all of the customers you need...forever. So good luck with that. Took my business further down the street and had amazing work done on my wonderful car. read more

I did not appreciate the way the employees handled the issue with my vehicle. It is understandable that mistakes happen, but the way the problem was handled was baffling to me. This is by far the worst customer service I've ever received. I cannot speak for other locations, but I most certainly do not recommend this location. read more

Lowest score possible. Went there for a brake job, had them check the battery. They suggested replacing the battery, so I agreed. Turns out they charged for a new battery but never installed it. Battery died a month later and I went to another Pep Boys outlet where they replaced it under warranty even though they could tell it was NOT a 1-month old battery. I asked the service manager to reflect that on the receipt, and she wrote "the battery had no battery sticker on the side and the battery looks very old". CRIMINAL behavior at the Osceola Parkway store. I contacted the national office and they said that management would get back to me. Not surprised that more than a week has gone by with no contact from Pep Boys. I used to trust this national brand, but now have no confidence in them. SAD read more

Let me start with I have trusted the boys with my cars for 20 years. I get oil changes from them every 5,000 and that's about every 6 weeks. TODAY I GOT THE WORST SERVICE I HAVE EVER HAD WITH THE BOYS. I just moved and had to find a new place for my car. 1 1/2 hours for an oil change??? UNACCEPTABLE had an appointment for 8am left store at 9:30 no respect for my time but the were donuts and friends stopping by to chat instead of doing their job. NEVER GO HERE. read more