Jordan was amazing. The service was quick and well done. They fixed my tire rather than trying to sell me a new one. I would highly recommend them. read more

Do not take your vehicle to Pepboys in Gulf Breeze! I took my vehicle there in July 2025 cause I was having AC issues and I was told a needed a fan module and was leaking Freon which was repaired and the employee who no longer works there said that there was nothing with my compressor, well 2 months later my AC went out and I was told by Philip Weese the manager that my compressor needed replaced and I had to wait till March 2026 to have it replaced and when I took it there on 3/6/26 Phil's employee who repairs the AC unit quit and he'd have to do it himself and he referred me to another Pepboys. I took my car to Gulf Breeze Automotive and they not only said the compressor needed replaced but also the cooling fan! Phil never looked at my vehicle like he sa because if he had he would've known I needed to replace the cooling fan also! Philip Weese the manager can not seem to keep employees because they keep quitting! Stay away from Pepboys!! read more

I LOVE this Pepboys!! I've been going here for years and just the other day I went in with a windshield wiper issue and they assessed it & replaced it hassle free. Such great customer service!! I've never been upsold for anything my car didn't really need and they proved it when I did need it. The crew there is top notch! Thanks Pepboys 5 stars and a trophy! read more

Awesome! We are from Louisiana and had a screw in our tire. We showed up on a Sunday morning and they helped us right away. Friendly and quick service. read more

So I took my car in to see why my check engine light was on. They took me right in as they were not busy. He told me what the issue was and that they could fix my car they just needed to call the dealer for the part to see what my estimate would be. The lady upfront said she would call me back that day. That was on a Thursday. Thursday no call, Friday no call, Saturday no call. I called them and talked to another gentleman and explained my situation and that no one has called me back like they said they would back on Thursday. No apology, no nothing. He looked up the notes in the system and he said that the girl that called the dealer sat on hold for 30 minutes and finally hung up. That is really not an excuse in my book for customer service. So he said he would call the dealer first thing Monday morning and call me back. Well, Monday passed and now its Tuesday and still no call. I am in customer service and this is as poor communication as it comes. You cannot even give these people money as their follow up is poor. Needless to say, they lost my business. I don't deal with people who over-promise and under-deliver. I don't understand why people just can't do their job anymore. The reviews look to be good. But I can tell you I won't be going back. I don't recommend Pep Boys in Gulf Breeze!!!!! read more

Phil & his team got my wife's car completed and back on the road quickly. Would highly recommend their service.

Super nice, awesome service. Needed a new tire because of a nail. They fit me in really last minute considering it's a Sunday. Devin and the crew were great. Highly recommend them! read more

Very Honest shop. As a local I am glad to know these guys. I am comfortable enough to send my wife or mother in. They are very honest people 5 read more

Best customer service I've come across is a while. My wheel had a minor chip after I had new tires mounted. I had no evidence outside of the circumstances and Phil still went out of his way to make it right. My wheel was repaired and it looks great. In addition to the great customer service, I had a great experience getting my tires at this store. I waited on the vehicle and the tires were mounted promptly. All the employees I worked with were really helpful. If you're in the market for tires and other vehicle needs I highly recommend this store. Old school customer-first customer service is hard to find these days. You won't be disappointed at this store. read more

First off the prices are outrageous here. Secondly, the manager who works at the counter likes talking down to you and assumes you have no idea what you are talking about. He also seemingly has more important matters to attend to because in the middle of your transaction he will just hop on the phone and chat it up before you can even finish the paperwork on your vehicle. The mechanic who changed my transmission fluid left his greasy fingerprints on my window and dirt in my car after he "test drove it". As soon as he pulled my car out of the garage he floored it and was gone for 10 min. DO NOT GO HERE. I hardly ever write reviews so that should tell you how bad this place is. read more

This is my favorite car maintenance place around. The staff is so friendly and knowledgeable. I'm never asked to buy something that isn't needed but always informed of the issues with my vehicle and when/how much it would be. When I had a flat tire, they took great care of me. read more

This Pep boys is tops in my book. Very attentive, friendly & fast. I am from out of town ( Michigan) and needed a slow leak fixed. They were courteous (Phil) and his crew. I had a better vacation because of their attitude. Try this place out if you need a tire repair. Thanks again staff at this Pep boys. read more

Far away from home these boys always still take care of me. These guys were on point with all of the information and helpfulness. Making sure they got it right. Chris and Steven and Gary and John and Josh.. these boys are team of badass read more

Phil took amazing care of my car and my family! All of the mechanics do an amazing job. So friendly & efficient for an unbelievable price. They make you feel like part of their family. I will recommend to all of my friends! read more

These guys are absolutely amazing and take care of me every time I come to them! I could have a problem and stop home on my way from work and despite all the bays of being full they will take the time to help me even if it's almost closing. read more

The guys at pep boys in Gulf Breeze got my ride rolling right! Handled all my needs in a timely manner and did a great job. The waiting area was decent. Really appreciated the work done and the employees were all really helpful and knowledgeable. Any other shop wouldn't have gotten all the work I needed done in a single day. Plan to return if need be in the future. Thanks guys! read more

Always treated great here. Manager will call if I schedule something that needs to be done by the dealer so I don't waste my time. They know me by name when I come in. Would recommend read more

The guys here were professional and friendly! I didn't feel like they were trying to offer unnecessary services and over charge me at all. I would highly recommend this place for sure. You can trust that your car is in good hands at this place! read more

Absolutely horrible!!! I came here less than a week ago to have two tires delivered there for installation, since it was the closest location to my house. Not only did it take over an hour and a half, by the time I got home I realized that my car was not driving the same. I knew right away something was wrong and DEFINITELY with my tires, since I drive this car all the time, all day, every day, everywhere. Since I've been busy with work and school I've decided to bring my car to a place that I've been to before and never had any problems with while I visited my mother in Pensacola today. After only having to wait for less than an hour, they informed me that absolutely NONE of the tires were balanced whatsoever. SO not only did this infuriate me, but I literally JUST paid $55 to have two tires installed and "rotated and balanced" (which obviously was not done) then had to go somewhere else and pay ANOTHER $35 to get all my tires BALANCED. These people definitely lost my service and I hope anyone else that plans to go there reads this review as well beforehand. read more

These guys are great! Best prices, friendly service, and most importantly, HONESTY. I was always a dealership girl cuz I was scared to trust anyone with my baby! But yes...they work on Mercedes-Benz and I wouldn't trust anyone else. They go above and beyond, are patient, and the mechanic even shot the shit with me for a bit and showed me exactly what was wrong (and right) on my car. Kyle and Phil are also so amazingly knowledgeable and didn't sell me something I didn't need. Highly recommend...two thumbs up! I won't go anywhere else :) read more

I had needed tires desperately! Thank you to Joe, Josh , Jeremiah, Tyler and Nate for fixing me up. Prompt friendly and honest group of guys. I will be back for more of my car needs. Thanks guys! Your Loyal Customer Krisste Thedford read more

First off let me start by saying that the employees here are the nicest most helpful people I came across throughout my whole trip. On the way down to Pensacola beach from North Georgia my car decided to start having some issues. We stopped at many different places to have it checked out and they all figured it was bad gas in my tank. 3 different types of fuel cleaner later I took my car to Pep Boys and I was in and out in about 45 minutes. The employees were super nice and very helpful with explaining things for me as I don't know very much at all about cars. Turns out it was the axels I had just had replaced. I never once felt taken advantage of or incompetent like i have seen in other reviews. Thanks Pepboys!! read more

Bad customer service. Went in twice today to get an oil change and tire rotation but was turned away both times. First time was around 1 on a Wednesday afternoon and was told to come back around 5 because they were too busy. I completely understood and gave the guy my information thinking when I came back they would have no problem getting me in. When I came back (around 4:50 because I'm usually early for things) was told by the manager at the counter that he could "try to squeeze me in" but had three other oil changes in front of me! Haven't ever had a problem with pep boys before, but definitely will not be back to this one. read more

Place is a rip off don't go there if u have no mechanic knowledge they will stick it to u. You will pay to get parts replaced that don't need to be replaced. They blind u with being really nice. Went to get a brake line replaced it was leaking, they telling me that all 4 needs to be replaced. Why? If it's not leaking why replace it???? Maybe we will brake it while replacing one that leaking. U know I understand accidentally damage one but all 4??? Common now. Never again. Take your car else where. read more

I've been using this shop for several years now and while they aren't perfect. They are honest and stand behind their work. The manager Brian is very good at working with customers to save them money whenever he can. I recommend this shop to anyone needing an honest mechanic. read more

The service manager took care of me when I became upset over a recent repair. We both came to a fair resolution to my situation. Fair and knowledgeable. Trust them to treat you and your car right. read more