It was Saturday night and we stopped in because our tire had gone completely flat. At that point we only needed assistance removing the tire so we could replace it. We were told to leave the car overnight because the shop was too busy. Since that wasn't an option for us, we decided we would bring the car back in the morning and simply asked for help removing the tire. Unfortunately, no one offered assistance or even provided a better tool to help us remove it ourselves. This was especially disappointing because we purchased all four tires from this location just a few months ago. Customer service should matter, especially for existing customers. If this is the level of service provided, I will be taking my business elsewhere. read more

DON'T GO HERE. Dropped it off for an oil change. Was told a ball joint and tie rod were shattered and the wheel would fall off if I didn't get this $600 repair. My car had just been to a garage getting an alignment so I took it in to a mechanic for a 2nd opinion. They lifted it and said these parts were totally intact. Place is a scam. A few years ago after an oil change they told me I needed a headlight repaired, when I picked the car up it had no issues. The place I go to in Yardley says they have people come in all of the time with "faulty repair claims" from Pepboys. read more

Good place to have your car serviced. They are undergoing renovations. Very busy place and book your appointments ahead. read more

Pep Boys - Auto Repair Near Me - Fairless Hills, Pennsylvania

I brought my car into pep boys complaining about the AC sounding like it was sputtering and about to die. Pep boys told me the issue was my filters needed to be changed and the AC liquid was low. I trusted their judgement so paid (400 dollars) and moved on with my life. several days later my AC completely died. I brought the car back to pep boys and was told that they would not charge another diagnostic fee (which they did). They then said the fan had died. I dont know if they were trying to milk money out of me and thats why they didnt even start my AC the first time to hear the problem (id imagine a competent mechanic wouldve understood the fan was dying if they had just turned the AC on to listen) but this also shows that the fan was never checked the first time around and I did not need the services they told me would fix the problem. This is either an incompetent mechanic they hired or the business tries to milk money out of its customers. I tried to reach a resolution with pep boys regarding this and the only thing the manager was willing to do was offer me a discount on future services. However I dont intend to ever go back to his location due to trust issues, I was willing to go to other pep boys locations but corporate wouldnt even talk to me. I waited a month to write these reviews to be fair to them and give them time to talk to me which they never did. read more

went in for an oil change came out with a 980.00 worth of stuff, some I opted to do but the 99.95 fuel clean package I did not and the extended warranty for 51.05 and the shop fee of 35.00 -- can someone explain this? The total he said it would cost didn't add up to the items. And to top it off had my brake fluid flushed and brake pads change and NOW my brakes are squeaking!!!!! Assholes! They think women don't know anything. read more

Went in for first set of brakes ever installed on my Toyota, I bought the truck new. When I got home I checked the brake fluid reservoir and noticed it was overfilled. Knowing it is not good to have your brake fluid overfilled I took the truck back to have some removed. The guy at the register tried to sell me brake fluid flush which I refused, I just wanted the excess fluid taken out. He was rude and told me they didn't overfill it, didn't try to help me so I left and told him that I'll never come back here again. If you care about your car or truck don't take it there. read more

When I first started going to Pep Boys at this location, everything seemed good. I did the recommended services and all. Then things went bad to the point that I will never go back. My recommendation is to not use this location based on my most recent experiences with them. read more

I went to have a tire replaced and when I got my car back my rim was scratched all along the edge. My rims are in prestige condition, not a single one has a scratch. When I confronted them about it, the service manager Carlos Vargas negated everything I said making it out as if I was complaining about something minor and told me he would not take responsibility for the damage. I had a picture on my phone from the day prior when I was changing the tire to put my spare on where you can see ZERO damage to the rim and he said "it's weird you have a picture of your rim" he acted as if I was trying to pull one over on them asking me if I was trying to get a new rim out of them. I said no I want the damages fixed that weren't there when I got here today. Instead, he was incredibly rude and offered no solutions to the problem just kept saying he won't take responsibility and walked away to avoid it. I have never written a review in my life good or bad for any services or company I've dealt with and I'm a very quiet introverted person and HATE to complain or cause conflict but I feel robbed and incredibly disrespected and felt I needed to say something to help others avoid this situation. I wish they had an option for negative stars. read more

When is an appointment not an appointment? Went in for an oil change at 10am for a 10:30 slot. I suspect they drilled, extracted and refined the crude since I finally departed at 2:30. Apparently, "appointments" are meaningless. I'll never learn. BTW, abosulutly riveting 2008 issue of Good Housekeeping in the waiting room. I'll now have the best tasting s'mores in town. Thanks Pep Boys. read more

kept taking money from my card as pending charges but kept declining my card now my money is tied up because of this shop. i will never go back. read more

Much better than expected. They seem to do a better job with service and at a better price than my last 3 mechanics. Thanks Phil & Paul read more

I took my car for an oil change and new tires. it had a slow almost immediately after i drove it away, so it was obvious that they didn't do something right. when I brought it back, they said the rim was cracked and blamed me for it. when I asked the "mechanic" questions, he looked very guilty. Either that or was just incompetent. Judging from the other review, this doesn't seem like a good place to take your car. Don't make the same mistake I did read more

Don't take your car here!!! They left my oil cap open, resuling in oil leakage which caused 1400 worth of damages to my car. They do not guarantee thier work an don't take accountibility for mistakes they make. Horrible customer service. Even after knowing that they left the oil cap open resuling in a oil leakage for 3 months, they still refuse to reimburse me for damages. Think twice before bringing your care here. read more

I live in PA but work in NJ and have a well maintained Lexus vehicle with 60k miles on it. Went in to have my car inspected, nothing more, nothing less. 2wks prior had my mechanic in NJ do an oil change, change the filters, rotate tires, flush my transmission fluid and check my brakes, nothing needed to be done to my car I made sure of it before bringing to PB for inspection. 20 mins after drop off Carlos (the apparent Mgr) called to inform me that my front rotors were completely rusted thru and I needed new break pads in the front & back AND then I was going to need a wheel alignment as well. You can imagine my surprise! When I explained the work that my mechanic had just done 2wks prior and what he told me Carlos said "well I don't know what to tell you, this is what the inspector said." So I asked "ok, how much would this all cost?" His reply "around $1,086" then he further informed me that he didn't know if "the inspector would pass or fail my car because of this. I told Carlos to please find out knowing full well my car was fine. He called me back not 10mins later and said "we're going to give you your inspection sticker" I was astounded as he had just informed me that my brakes absolutely needed to be replaced now he changed his entire tune and demeanor but not before saying "you should get another mechanic as your mechanic isn't very good". What a sleaze bag Carlos is... I understand you work on commission but I just nailed you in a complete lie! If the situation was as bad as you painted it to be you would've NEVER passed the vehicle for inspection! Talk about trying to rip customers off. Not only should Carlos be ashamed (and I know he's not) but PepBoys should be ashamed of employing someone who so blatantly tries to con people into services they don't need. Needless to say I will NOT be going back there and would like to warn other people to be aware of scams like this and sleazy people like Carlos. read more

I went to un a quick errand in my lunch break. To my surprise I had a dead battery. A neighbor jumped my car and the battery died again while at a light. This pep boys was on the corner. I've had mixed experiences here but it was close and a passer by was nice enough to give me a 2nd jump. I called the store. I told them the problem. They were expecting me and had a bay ready. A free diagnostic was done and I definitely needed a new battery. I wasn't given price options, just one for $200 installed. Within 15 min it was installed and I was back on my way. I am immuno surpressed and waited outside. Everyone had masks on which made me feel better. I was thirsty and was pleasantly surprised u could buy drinks or snacks without walking far. I took my Diet Coke and was only 1-2 way through when the car was done. Dara as the person who answered my call and let the service team know to expect me. Rodney my technician waiting for me to arrive. I would definitely consider using pep boys again after this positive experience. Thank you Pep Boys team! read more

If you're someone who doesn't know much about cars, especially a woman, they will scam you. When I confronted them, I got scolded as if I DID SOMETHING WRONG. I do not recommend this place at all. Horrible experience. read more

paid for tires made appointment tires done Carlos the manager tell me I did not pay and I am trying to steal even though my receipt had same conformation number he did made me pay twice carlos was rude and kept trying to be argumentative even told me he was the owner that was when I found out he was the manager even acted like a child laughed at my wife an was like I told you so really needs to be let go or demoted so now I have paid twice and gotta fight for my money back unreal never was called a thief before then I go out this is what my tires look like really read more

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I recommend the Pep Boys in Fairless Hills! They are honest, and if they find nothing is wrong with your car, they won't hassle you to pay. My tire light came on, they checked it and nothing was wrong with it except the weather changed therefore the light came on. read more

The warranty company determined that was a lie. old pieces from the other engine were put on their including the PC Valve. We later found this out when my son called the warranty people. The conversation got heated because at this point I had enough of the lies and scams. I said to Carlos that it's all about money for this business he said don't we all work for money and my reply to him, yes but ethically. So my thought is for a man to only be a manager not OWNER, but manager making probably $45K a year the only reason why he goes so hard for this business is because he's getting a cut. I think he's over charging customers and pocketing the money, he comes across as man with no morals. This is the only way it makes sense for Carlos to make a statement like that and to go so hard for a business that he's not the owner of. Carlos call the cops which I told him I did not care and he could do so. When the cops came they had no issue with us and we explained and they suggested we take it up with the court at this point. My son then followed up with the Director of Pep Boys Brian to see if we could get the matter resolved. Brian pretty much supported Carlos and all his lies. So all the negative reviews and complaints from multiple customers about Carlos, I guess are all lies. It's funny because when we told Carlos we were going to complain to the Director he said he don't care what we tell him, well I see why now. The man lies so well that the Director believes his nonsense. So with all that being said Pep Boys are saying they are not liable to have this fixed and saying it's has to be done via the warranty company. Neither Carlos nor the Director Brian has tried to resolve this issue with us when they were the ones that made the repair. Had something been wrong with that engine why would they not test it first prior to putting it in. None of it makes sense. To add insult to injury there are now more issues with the car after it was with Pep Boys. All they do is tear your car up so they can rip you off with unnecessary repairs. Oh and to add more injury to insult the PC Valve was under $40 and takes less than 15 minutes to replace, but they wanted to charge us $600. Oh it even gets better the PC Valve wasn't even the issue. It's been replaced and the check engine light is still on and I am sure it's due to the things that was printed out from the Auto Zone report. That Carlos refused to fix as well. So since we have had no resolve from the Director Brian, we will take this matter further because this is just unacceptable and for the Director to allow this speaks volumes about him and the company's business ethics. My suggestion to all if you had any issues with Pep Boys file a complaint with the attorney general. Stop allowing them to get away with this. https://www.attorneygeneral.gov/submit-a-complaint/ read more

My tire blew out on the interstate. We had the car towed to Pep Boys with no appointment. The people were incredibly friendly and efficient, helping us to get back on the road in under 30 minutes. With any other service, the repair would have taken hours. Highly recommend this Pep Boys for any service need. read more

I am a regular customer at this location, yesterday I utilized your 120 point inspection for an older car that I am sending with daughter to college, and I am disappointed. What was reported to me verbally was there is an oil leak, I had the oil leak addressed at another mechanic. We all remember when this car was leaking oil there was oil on the driveway, everything is clear currently we are confident that the oil leak was addressed, I understand it is an older car. But where my disappointment lies mostly is I thought there was report that I would have access too especially since this is an older car, I received nothing constructive from the money that I was charged for this inspection, nothing. This is very disappointing to me. read more

The crack has grown. Payment for the inspection has been deemed fraudulent. This dispute continues. read more

Pep Boys - Auto Repair Near Me - Fairless Hills, Pennsylvania

The service manager will try to scam you into services you don't need. Always takes at least two hours for a simple oil change.

Oil change appt at 8am. They tell me when I get here there are 10 appointments. It's corporate allowing it. Ok I get it. Now an hour later they tell me I need filters. Ok. Do it. Well we don't have them here we can have them delivered in an hour. What? I specifically told them I had not a lot of time but why wait till car almost done to tell me I need something you don't even have read more

Great prices for auto supplies. I also recommend them for auto service and inspection. Fast honest dependable service.

Absolute joke. Everyone on their phones. Ask one person and they say ask in parts. Ask guy in parts and they say ask on service. They seem annoyed that they had to get off their phones for a second to answer a question. Finally just walked out and will go elsewhere. read more

Pep Boys - A joke. - Auto Repair Near Me - Fairless Hills, Pennsylvania

I don't leave negative reviews and after seeing all the negative reviews for this business I'm not gonna pile on. Now I think it's kinda funny. Carlos, Paul, and Phil, have a blessed day! read more

I was in today very helpful understanding helped me alot differently recommended very happy I would definitely recommend

Well have to say that the service dept took care of me sooner then I knew. Thank you. Thumbs up

I went on Wednesday to order 5 tires and make an appointment for Friday afternoon because they only had 3 tires. By Friday afternoon they still had the same 3 tires and said they would call to make a new appointment and it didn't happen. read more

Place is an absolute joke. Needed an emergency tire repair and this is the only place open on a Sunday. I made an appointment for 1230 and when I arrived at the appointment I was told it would take 4 hours. 4 HOURS for plugging a god damn tire! Seriously. Why have appointments if you aren't going to honor them?! This location sucked 15 years ago and still sucks to this day. It's fucking 2021.. hire competent employees and run a reliable business. Get with the program. read more

Gave this location a chance for the last 7 years. Almost every time I bring my car in, I mention something that needs to be done. From as simple as a light needing to be replaced to something important. They ALWAYS forget. Had my car there for an inspection. Told them a light Bulb was out Even told them which one and they forgot... but passed my inspection......only thing they are reliable is appointment availability that's it. Mention my muffler was loose even though my car was there for an oil change, the guys laughed at me like I was dumb. Said he could look at it and put some straps on it. Guess what THEY FORGOT. My car was there for 6 hours , the guy said they weren't busy at all and would have it done in an hour but some how still forgot... read more

I called in a rush on a Friday afternoon to see if they could squeeze me in to check out a strange noise and smoke smell that came on suddenly. Greg, the individual that answered was friendly, reassuring, and accommodating. Told me to come in right away and they'd check things out. I had a short wait time, great service by all staff there (especially Greg,) and they resolved my issue. I highly recommend them! read more

Had my tires done this morning on my Buick Regal. Excellent job. All staff moved everything through Thank you. You look under staffed. Clearly behind the gun on the showroom. Where the fuck is the maintenance out there the floor is black and the shelves are bare. You assholes sitting in the hightower have left your stores out to dry. Whoever is supposed to manage this needs to be fired. I was told their selling off the supply and sundry side to an outside vendor. WHY FUCKEN AUTOZONE IS PACKED ON A WEEKEND AND THEY DON'T DO TIRES AND SERVICE. MAYBE WE DON'T WANT TO SPEND OVER 3BUCKS FOR A DOLLAR BOTTLE OF FUEL DRYER. As a customer for over 50 years you a hole on the top of the shitheap should be fired. read more

I bought my car in this week for a right wheel bearing fix. They drove it twice and the tech said he heard nothing. There was a distinct growling noise from right front tire. My appointment was at 11:30 a.m. I call at 4 and they had not even looked at it yet. I was told 3 hours. They drive it again and same story. After wasting my entire day they couldn't "hear" it. I picked my car up and they guy told me "maybe you didn't explain it properly."He was rather rude to say the least. I am a senior and I could hear it fine. Maybe they all need hearing aids. I took it elsewhere and they fixed the right bearing on front rear tire. That was it--Maybe I should work at pep boys. They are incompetent. Don't go there. That is exactly what was wrong. It no longer is growling. read more

This is one of the best branches I've ever gone to. They got four new tires on my car on the Sunday of MDW in about 4 hours. The final price was a bit higher than expected when all was said and done (they should have been more upfront about additional costs) but the service was outstanding both from the mechanics and from the cashiers, even on a busy holiday weekend. read more

Had brakes done in June. Spent almost 400 bucks Same noise continues, had appointment for this evening just to wait until 8:15 to call them back since they didnt call me... They didnt look at car even though I had appointment Want refund to go someplace else read more

We were going here for years and actually liked the staff, but that's just not enough when we're talking about fixing your means of transportation. We took our car here 4 or 5 times over a 6 month period due to a squeeling noise. They told us it was a belt and that they fixed it, but then the noise started again. It ended with us on the side of the road with a car full of steam because (as we found out later) the 'fixed' belt broke and it was the one that controlled the heating and cooling of the engine. In short we're in the market for a new mechanic. read more

I don't know why I go back to this place. I've had my oil changed at this Pepboys in the past and was hesitant to do it again because they never call to tell me it's done, and they did poor work on fixing an oil leak (it was not fixed). They didn't close the hood properly after changing the oil this time. When I got up to speed on the highway, my hood flipped open and cracked my windshield and dented my roof. The hood is ruined. I was thankfully not hurt, and no other car was damaged, but boy was I scared. I am trying to get Pepboys to fix it for free, as I consider this their fault. Go somewhere else for car maintenance!! read more

Classic Pep Boys. You should know what you're getting ahead of time. 1) Very slow service, and slower by 2 hours than what they promised. 2) Disengaged staff 3) Average skill. You could take your Honda for an oil change or inspection, but not your Mercedes for anything, or even your Geo Metro for something major. With that said, they are honest, and won't rip you off, or tell you something is wrong when it isn't (their errors are almost the other way it feels like). So for that alone they get 3 stars, since at least 30-40% of mechanics will openly rip you off if you are unaware. read more