I made an appointment at 3 p.m. for an alignment. When I get there, they tell me they can't get my car in for two hours. OK, that's fine. I go and have a long lunch/dinner at a restaurant nearby. 3 hours go by, and I got no update. Thinking my car should be almost done by now, I call them for an ETA. THEY DIDN'T EVEN GET MY CAR YET. They wanted my car overnight. No way I'll go somewhere else tomorrow. At no point were they gonna call me either about my car. Why have me make an appointment if you can't honor it? Killed my whole day and have nothing to show for it. Wish I could give 0 stars read more

I had a great experience at Pep Boys thanks to the manager, Anthony P. He was amazing--professional, efficient, and very helpful. He was able to get my tires replaced quickly, which I really appreciated. We also had the brakes inspected, and Anthony was completely honest in letting me know they were still in good condition and didn't need any work. That honesty really stood out to me, especially when he could have easily said otherwise. I felt confident and secure trusting him and his team. I will 100% be back and highly recommend Anthony P. and his trustworthy employees to anyone needing service. read more

I was charged for diagnostics ran on my vehicle. Receptionist called back and told me I needed a new transmission. When I picked up my vehicle, no diagnostic report was given. I asked for the report. After several messages, I found out that the diagnostics were not run on my vehicle. I was told I would get a refund. 2 months later, still haven't heard anything! Telling someone their vehicle needs a new transmission without running the diagnostics is just shady business! I would not recommend this place! To the Pep Boys customer service, I have been emailing your customer service and still have not received a refund. read more

I went there and every twenty minutes they came to me another problem. When they finished I couldn't get my care to do 10 mph. They have stained me against all Pep boys shop. read more

The Front staff was not be welcoming to anyone, because I'm a new customer and entered the establishment with no greeting , no how may we help you or nothing. I made an appointment prior to coming and the front desk almost detoured me away from today's sale with many excuses of how it possibly couldn't get serviced. I insisted that they honor the appointment that was made well before driving from Chicago. Being a long time customer of pep boys in California and Georgia I've never experienced that type of customer service with this brand, so it's unacceptable. I wouldn't be surprised if this location is loosing money more than making money. Value wise, they should have a sale all year on oil changes to offset the terrible customer service you'll receive read more

Yolonda is the best! She is knowledgeable and nice. Her attitude is amazing and helped me throughout this whole process

Yolanda and Her team did a great job for me On a leaking tire. Highly recommend. I mad an appointment same day and she fit me in and fixed my issue for a very reasonable price read more

Came in for a inspection and they were quick get my car in and out. And the lady at the desk was very helpful when I called and more helpful when I came in. Her energy is amazing.!!!!!! read more

10/10 highly recommend!!! They helped us out on a fly. We got stranded while visiting from Indianapolis after hitting a pot hole. They fixed the tire guard that was sticking out. Truly amazing, quick service. read more

Only needed a replacement headlight bulb. I was told it's $92 and I questioned why. Even the attendant wasn't sure. He had to phone his boss because in their computer, the bulb was only supposed to be $30. Well it turns out, he said there's 2 levels of labor involved. One which was removal of front bumper. I was only there for 15-20 minutes. I doubt they ever needed to do that. So $92 is what I had to pay because of the so-called 2 levels of labor for a 20 minute bulb replacement. read more

Joe was amazing. He made sure that my work was done effectively and swiftly. If you guys need ANYTHING done go see Joe and the team. They won't let you down. read more

Yolanda was patient and explained everything in great detail. I was very happy with my experience at Pep Boys in Crestwood!

Avoid Pep Boys on Cicero in Crestwood, IL! I went there on 2/8 for a tire repair, wheel alignment (I have the unlimited service), and a tire rotation--none of which were done. An employee called to say nothing was wrong with my tire, even though I told her it had been losing air frequently. She also claimed my tread was even, which seemed off since I had my front passenger tire replaced in August 2024 and my last tire rotation was in the Spring of 2024 AT THIS PEP BOYS LOCATION! When I returned, I explained that tire rotations are recommended every 3K-5K miles, and my last one was early last year. Still, nothing was done. Today, I finally went to a different shop--they found three nails in my tire. Terrible service. Avoid this place! read more

I had my vehicle towed to pep boy on Thursday waited two days they never called to let me know my car was done,only it wasn't they charged me $366.00 for nothing,they did absolutely nothing to my car it's still shaking with engine light still on.I called and still no response these people are so unconcerned and rude,l wouldn't recommend these people to anyone,lm so disappointed,l just feel ripped off,l'm considering suing,they won't be getting business from Melzina Hudson anymore!! read more

They are just out to get your money. Liars and scammers work there. Had my car for 3 hours and lied about checking it but charged me and said they did. I'm 4'11. My car seat was never moved. No grown man would've been able to drive my car without moving my seat. read more

One word: YOLANDA! Let me tell you right now. If you want/need compassionate, considerate and COMPREHENSIVE customer service, this is THE place. It's always hard to build trust in franchises/big corporate companies that are so spread across the US... But this place makes you feel valued and feel like home in your times of need (and desperation). Not only did they take care of us, but Yolanda helped my parents do a lot of searching / research and facilitated (with kindness) our assistance. She took on our unfortunate auto-troubles as if they were her own. During the holiday season when everyone thinks their situation is higher priority than how they interact and show kindness to other people, Yolanda is a beacon of light that kindness still exists in business. Thank you Pep Boys @ 13401 S Cicero Ave and THANK YOU YOLANDA!!!! read more

Called ahead to see if they had my tire. They said they did. When i got there I sat there for 40 minutes to eventually get told they don't have the tire. I highly recommend you go see a bumb for better service. read more

We had an appointment today at 630p for a wheel alignment. When arrived at the Crestwood location at 630p, they informed us that they cannot perform the service because he sent his employees home. I didn't get a name, but believe it may have been the manager. I'm not understanding if an appointment is scheduled for 630p, why would you send your employees home at 6p? This was a huge inconvenience and lack of professionalism. From looking at the reviews this happens frequently. Is there a policy on allowing employees to leave when there are appointments booked? What are the cancellation policies and procedures? read more

Time wasters. I dropped my car off at 8am - check engine light is on with message on dash - mechanic said they would run dx and call me in a few hours. Took a lyft back home. It's now after 4pm and I hadn't heard anything back - I never received a diagnostic printout - no quote - no voicemail-nothing. So I call up there and he said he ran diagnostic but could not find out where the problem was coming from. BULL!!! How is that possible when the computer tells you exactly what's wrong? Jamie admitted that they hadn't done any work on my car. 8 hours later and nothing done? NOTHING?? I asked can it be fixed today - he got smart and said "if not today, tomorrow". No apology or nothing. Took another lyft back up there and got my car from those morons. I'm going to the dealership tomorrow - where I should've went in the first place. Jamie is an asshat. Please replace him with someone more competent. Ironically, he hates customer service, people and cars. read more

The white Sox fan made me wait til close for a simple tire change !!! Don't go here !

Came to this location for a battery after my car didn't start right away. I was told by the tech that they should run a battery test to be sure. I agreed, they came back and said it was my starter not the battery. I agreed to have them install the starter. When I came back to pick my car up it still did not start. The mechanic said it was the battery, I explained to the shop supervisor that I only got a starter put in because you guys said to. He said their battery testing machine is old and doesn't work all the time and unfortunately only thing he could do is put the old starter back in and replace the battery. However I was still charged for the starter installation. So I basically paid over 400 dollars for 125 dollar battery. I emailed corporate and was never contacted back. I would avoid this place at all costs for dishonest business practices. read more

They KNOW they have the wrong hours posted (closed at 8 instead of 9) and so they got rude with me and refused to service me (literally just a tire change or repair) because I came 10 minutes before closing rather than an hour ands 10 minutes, like I thought. read more

2 hours for an oil change is absolutely ridiculous. I was told 45 min when I arrived. I'm patient, but if anything over quote the time, not under quote, because believe it or not, your customers have other responsibilities. We do need to know accurate times. There was another man in there before me, who had been there for 3 and another who was told his car would be ready at 230 but was still there at 630 when I left. I was in the car biz for years- I am familiar with how a service department works. This one clearly is struggling. Read the rest of the reviews, they're not lying. I will say the employees were apologetic and respectful to me, but I did hear one snap at 2 of the customers who were complaining about their wait. Get it together Pep Boys! Either your management needs to change or you need to hire some new employees. read more

Absolute terrible customer service at this location!! Particularly in the service shop. They will lie right to your face with a smile. The website will tell you they have it in inventory when you get there they don't. And they will give you the run around for days for the product. They are more busy trying to sell you parts products or services that you don't need and didn't ask for, than dealing with the immediate issue that you came in for. I definitely do not recommend getting any service of a kind on your vehicle at this location. Any other location will treat you better and are more helpful and knowledgeable than this location. The Forest Park location has better service. The Lansing location has better service. The Homewood location has better service. The north elston location has better service. read more

Came into pep boys to get an oil change, decided to get a tire patched up that had a slow leak for months. They stated they couldn't patch the hole because of a nail. I say fine I'll purchase a new tire this weekend once I figure out which grade or quality to buy. 2 hours later my car is on flat. one of the service workers removed the tire in hopes of me purchasing a new one & when I declined my car All of a sudden is flat 2 hours later. They didn't hold themselves account for their actions. I will never ever return there again. They are liars and sneaks. read more

So... I bought tires from former NTB the tires only lasted 2yrs before I started having problems-went back to NTB and they gave didn't honor what they promised. So, (after having to replace all 4 from June Bug tire & auto) one evening I came to Pep Boys here in Crestwood and Chris happily took care of all my needs with a new set of tires- road Hazzard and warranty. He was so pleasant and my wife & I left feeling comforted and reassured with the right set of tires for my 4x4 F150 truck. So much so I came back a few months later to have the brakes done.... And even then (i only needed 2brakes not all 4) So Again completely satisfied! Thank you again Chris !!!! read more

This place doesn't care about costumer service, came in with 15 minutes until closing. Needed a tire plugged, something so simple. The guy at the desk was lazy. read more

I will make this short and sweet. Brandon was my initial contact at the store and he was thorough and professional. After having my new tires installed the price was different than what i had seen online and taken a screenshot of. Brandon called over the manager to take a look and his response was a loud "what" so I knew where it was going. When Jamie ( the manager ) came over instead of listening he starts typing and telling me why the price of the tires is different. I said wait lets slow down introduced myself and let him know online it says instillation is free. Before i could finish he cut me off again to tell me the tire prices. I let him know we couldn't speak at the same time and when he was ready to listen to my side let me know and i would explain. At this time he allegedly went into the back to call his district manager. He came back and told me they would do it this time but next time they cant honor internet prices. No need to worry about next time pepboys i wont come back ever....for anything......i will go back to the dealership before i spend one penny in pepboys. The reason I went to them was price and my parents use them. I will take my parents cars for service myself just to make sure we dont hive this company any more business. read more

They close at 8pm not 9pm... I went in at 6:45 for an oil change. They had no one,but was told they are not taking anyone else...

0 stars from me. Do NOT go here unless you have unlimited time and patience. First, I called twice and was quoted the exact same amount. I was also told there was a warranty on the tires. When I got there, the price was COMPLETELY different! AND NO WARRANTY LIKE THEY SAID. He took off some charges to make the price reflect what I was told. That's great. Mind you, I had an APPOINTMENT that I was early to. He said it would take an hour to an hour and 15. Well here I currently sit TWO HOURS LATER and my car is still not done. He went to check on it only because I asked and said "30-35 more minutes" really? How is that even possible? Like I said, if you have unlimited time, patience, and want to babysit the workers to make sure they are actually working on your car out there, then you will enjoy this place. In addition, the customer service is sub par. read more

I replaced 4 tires here, and one of them lost 10 lbs of air within 4 days. I called them but had to wait to take my car in due to work schedule. Unfortunately, It took 5 weeks and many tire refills before I was able to bring in my car. When I brought my care in, I was told that because I did not purchase tire insurance, I would have to fork over 30.00 for them just to look at it. No one should have to give more $$ for a tire check after 5 weeks. Insurance or not!!!!! What a scam! This company has really lost it's way. read more

I visited this particular location in March 2018 to purchase tires. Paid nearly $700 to have tires, wheel alignment and a sensor replaced. On October 14, 1018 I went back to Pep Boys because my front passenger side tire kept leaking air. I went to have it replaced/repaired because of the warranty I had. However I was told that I did not have a warranty for roadside hazard. The service guy kept trying to debate that I only purchased 1 tire when I had my original receipt in hand that clearly showed I purchased 4 tires. In addition, everything in their system was wrong including my name and phone number. Needless to say they said they couldn't repair the tire and that I would have to purchase another tire. Due to their lack of customer service I refused to purchase a tire from this location. I went to Pep Boys in Lansing and had my tire replaced much better customer service. read more

I woke up Saturday morning with a flat tire i needed to get to work and Pep boys was able to get me in within an hour and finished i was very thankful and shocked on a saturday they got me in and done so quick! great customer service and great price will definitely be coming back read more

My truck was making noises and it felt like I was riding over railroad tracks all the time. I called Pep Boys in Crestwood, spoke with Jessica who advised me to bring it in for an inspection. She was so kind I took her advice and took my truck in for an inspection. Yep. I needed some work and I contacted my warranty company and was told my warranty ended 4 days earlier. I was devastated. I need my truck for work so I had to pay out of pocket. Jamie was very nice and professional while walking me through the process on how to proceed. He told me that it would take about 8 hours for the work to be completed BUT because I came in first thing in the A.M. Aldo the mechanic was able to work on my truck right away and it only took 5 hours. He also fixed my squeaky door, which was a plus. Aldo was pleasant during a very stressful time for me. Explaining Exactly what he did and why. Jamie the counter person then explained my bill and the cost and I am truly happy that the work was done and the cost was lower than the qoute. Jessica signed me up for reward points and I now have enough points to pay for my premium oil change. All I all, I have found my new truck maintenance facility. The staff is worth a visit. And the work is worth the trust. read more

Other than the oil change( price) their prices are just too high. Had a $1000 estimate on my brakes rotors and inner tie rods including new tires. I can get all of those parts plus labor at a much lower cost than what pep boys quoted me, but the worst part is I had to wait 2.5 hours for a simple oil change if i didn't ask why my car was taking soo long i would have at least stay for an extra hour or so. I'll never come to this place again. I wish I could give this 0 stars. read more

I took my vehicle here only because it was a Sunday. I assumed I just needed a battery since the battery light came on the dashboard but also requested a diagnostic test. $300 later a new battery was put in the car. The following Monday morning all the lights were flashing on my dash and barely made back to Pep Boys. The person at the register stated it may be the alternator but they would put in a new battery since we had just had the battery put in the day before. We let them repair the car (new alternator) but didn't get the car back until Tuesday morning with a bill of over $900, and no new battery, just the one they originally put in! Fast forward to Wednesday, the air conditioner doesn't work. My husband brings it to our regular mechanic who tells us that whoever put in the alternator moved the compressor and it was never re-connected. He also checked the battery and said it was not secure and connections were not tight enough. Never again will I ever use Pep Boys or recommend them! Service was done at Crestwood, Il. location read more

I scheduled an appointment for a Lyft inspection the night before thru Lyft's app. I got a text message at 9:04am from Lyft stating "Lyft reminder: Your inspection has been scheduled for today @11:00 AM at Pep Boys - Crestwood, located at 13401 S Cicero Ave in Crestwood. If you haven't already, please call your location at +17084892693 to confirm your appointment and avoid long wait times." At 10:22am I called to confirm so I wouldn't have to wait in line, after dropping my son off at a babysitter. I was put on hold for about 7 minutes and then told that they don't have any appointments today, I could go in tomorrow. What was the purpose of selections 11am, not 2pm, or some other time. I will never go back there or use their service!!! read more

Like my quick tip says, do not buy tires here. They do not clean your rims before installing the tires! Every place I've bought tires from in the past has cleaned the corrosion from the rims before putting new tires on, because they will leak air if this isn't done. My tires were leaking over 15 psi per week. I had to put air in them daily. I had to take my car to Midas to get the rims cleaned at $25 each, which is actually a decent price. I haven't lost air since. However, Pep Boys should have done this at the time I purchased my new tires. Apparently they couldn't because they lack the tools necessary to clean corrosion from rims. As Midas said "Then why do they bother selling tires? They could have knocked it off with a hammer!" The other big issue is their Road Hazard warranty. It only covers replacing your tire for the first 90 days! This means if your tire cannot be repaired, you have to pay for a new tire and labor as if you had no additional warranty at all! Even after they prorated my tire, it was around $100 to replace a tire covered under road hazard! UPDATE: I had an appointment to get my tires balanced since my warranty actually covers that; my appointment time was 5pm. I arrived at 4:50 and was told it would be an hour to an hour and a half before they could get to my car because they were short handed. I said fine, and had my wife pick me up. We went back at 7:10, 2 hours and 10 minutes after my appointment time, and 40 minutes after the latest they would get to my car. We were told another 30 minutes before it could even be looked at! Had to leave, because like most people, I have places I have to be. Don't buy tires here, don't get service done here. The $70 I saved buying tires here has cost me nearly $200 in a shady road hazard warranty and paying other shops to fix their mistakes. If I charged them my hourly rate for the time they wasted I could've paid another shop to balance my tires. I finally just filed a complaint with their customer service phone number, this can't possibly be how corporate expects them to do business. read more

I was in a bind and had a bad valve stem. Steve the man in the service area said it would be a little while. He did say if I went and pulled the tire and brought it back in he could squeeze me in. That's exactly what happened. I like the fact he did what he said he would do. It's hard to find honest people who do what they say they will do. Especially in the automotive repair industry. Been a customer for years and definitely going to stay a repeat customer! read more

Called ahead, like you really have to do. They found the part and held if for me. Good staff, and was happy with the part. read more