If I could give negative stars, I would!! Had an appointment at 10 am, drove over an hour to bring it in and was told it would be 3 hours!! Had a friend drive over for the 3 hours and when I got back it wasn't even started! Isabell at the front desk is useless and should COMMUNICATE if they are behind! Waisted an entire day and drove several hours for nothing. DO NOT GO HERE read more

Made our first road trip to Corpus Christi over the July 4th weekend in a recently purchased 2014 Jeep Wrangler. As (good) luck would have it, the vehicle started over heating just after we arrived, vs somewhere on the highway in the middle of nowhere. Not only was PepBoys open on the holiday, Juan and his mechanics were able to get me in at 8:00am, have the issue diagnosed by 9:15, order and replace a new radiator and get me out the door by 4:00 pm, saving what I thought was going to be a miserable holiday weekend getaway. Expensive? Not considering we still enjoyed the complete vacation itinerary, and didn't have to extend the trip waiting on parts or service. Because of a previous home residence relocation, I hadn't visited a PepBoys in quite some time. Rest assured the next time I need mechanical work done, I will find the nearest PBs location to perform the work. Thanks Juan. You and your team hit this one out of the park. read more

Pep Boys - Happy Independence Day - Auto Repair Near Me - Corpus Christi, Texas

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The lady in the front desk was not nice and she lied about the time it took and what position I was in line.

Went in a few months back to get work done on a water pump. They quoted me a ridiculously high price. I looked up the quote they gave me online and it was 50% over the normal cost for both labor and parts. Went to the dealership and paid a way lower price. Watch out for these guys they can be very predatory because they are open late nights and on weekends. They also let me know that their veterans discount was reduced from 10% to 5% lol They franchise now so they can change anything they want. read more

Made an appointment for 9:30 got pushed back to 12:30left at around 4 o'clock. Bought four tires within the first 15 minutes and still took three hours to install. Great price but what's the point making appointments if my car won't enter the bay for another two hours after scheduled time? read more

When life gives you lemons, you make lemonade. In an attempt to keep my mileage down on my lease (it's due back soon), I have started to drive my old truck again. What had not occured to me until the other evening is that the battery had corroded while sitting in my driveway for so long. After a roadside assistance jump to get home, and then another the next morning, it was time to get it replaced before an important meeting at work. I needed it done fast, efficiently, and at a nominal cost. In comes Pep Boys to the rescue! I have used their services many times over the years at multiple locations across the state. Never been dissapointed. This instance was no exception. The representative who both took my call and checked me in, Isabel, was such a pleasure. She even made accomodations for me to work remotely in the lobby and drink coffee while I waited. Going above and beyond, for sure! I would gladly use them and recommend their services again in the future. read more

Took my patherfinder to get brakes check they told me I never been there to get my brakes done. And that the car i bought them to fix is a 2014 nissan Moreno. I was like what the hell you talking about my car is a 2018 pathfinder do you all not read. Yes I had that car but I haven't in 5 yrs and I have took my car there for. I told her to my car back together because they was crazy as hell and I have life time brakes. So my husband gets the receipt I call give them my invoice dates. Then she calls back now my brakes cost went from 640 to 1360 I lady put my shit together because I dont trust you all. I pick up my car took it to my auto shop that I use for the other car and all I need was the front rotors and pads 430 DO NOT GO TO PEP BOYS THIS THE THIRD TIME THEY TRIED TO SCREW US. THE TIME THEY DID WAS MY HUSBAND FAULT. Never ever will I go back there again ever.​ read more

Update July 2023 About a week after the last incident I got a text and email saying my car was ready for pickup. They didn't even have my car. I was asked to give a review and if I wanted to be contacted. I said yes. 3 weeks later no one has reached out. I mean why would they, right? Can't explain what they don't have an answer for. I hope others are careful and get a second opinion before having anything done. June 2023 Due to the great experience last year I went back since my AC had gone out again. I dropped off my car at 7:30a. By 1:30p I hadn't heard anything and called for an update. I was told "there is a freon leak and it was so bad we've just been cleaning it up this whole time and didn't have time to find where the leak was. Also our tech had a family emergency and left early so we won't be able to fix it today. You can leave it here tomorrow but we don't know if he'll be back." Took it to another shop for a 2nd opinion. I was told it's full of freon with no leaks and that it's the compressor that isn't fully working. So then what was Pep Boys doing the entire time with my car if there wasn't a freon leak? They wouldn't have refilled it with freon if there was a leak, and if they did for some reason they didn't charge me. Also there obviously isn't a leak because days later it's still full of freon. I'm blown away with how I was blatantly lied to and can't imagine why. If you didn't get a chance to look at my car, just say so. I can't imagine why else they would lie like that. Definitely never taking my car there again. read more

Staff and mechanics are awesome, very honest and no upselling. They deliver on the promise. Also, in a pinch, very helpful. I have been using them for years and do not go anywhere else. read more

signed in at 1:00 pm 22 Dec. 2024 to have 2 new front tires installed. at 3:45 pm Orlando say they were getting on it and needed oil change was 500 miles left on oil live I told him O.K. and at 5:35 pm Orlando was gone and asked and asked female clerk what was going on? They were waiting for a filter for truck! I was pissed off sitting there for 4 1/2 hours and no one said anything about not having a filter. Would not changed oil if I knew they did not have filter. Piss poor service!!!! this at store # 0181 Service work order # 2295546 read more

Without a doubt some hardworking and dedicate people here. I originally took my Excursion in for a new alternator with no appointment and a tight deadline. They outperformed and had me back on the road at noon. Some time later I needed new wheel hub on driver side. Once again had me on the road the following morning. Week from then, I asked them to replace the passenger wheel hub. Unfortunately more than the hub needed replacement. Needless to say, they worked on my truck for 7 days straight and came into work on their days off. Without taking shortcuts and ensuring that my truck would be done correctly. I have a tremendous amount of respect for these people and very thankful for their hospitality. I highly recommend coming here. It's hard finding mechanics or people for that matter, that take pride in their work. Thank y'all for servicing my truck and ensuring the quality of work matches the quality of life that rides in it. read more

Tried getting my tires checked and I asked the guy if I should pull in and he just stared at me and then said it's raining and then walked away. Tried calling the store told the manager what happened he didn't say anything then transferred me to another line. I got fed up and just hung up. I recommend discount tire who helped me in seconds and was extremely nice. read more

Terrible!!! I came in at 12:30 and waited over 4 hrs to get an alignment, and oil change. They didn't even do the alignment properly and now I have to bring the truck elsewhere. AVOID THIS PLACE AT ALL COSTS!!! The lady was really rude at the front desk and disrespectful read more

Don't go here unless you want to be taken advantage of and treated like you're inconveniencing the rude employees.

I made an appointment for 2pm to get an oil change done and now it's after 3 and my car still hasn't been inside the shop. Why would pep boys offer appointment times if they can't hold to it. Thinking this would take 15 minutes I've had to cancel plans and other obligations. Horrible service would not recommend to anyone in the area. The service lady up front couldn't even offer an apology or reason as to why this is taking so long. Edit* I forgot to add, the lady up front is to busy talking to her friends instead of helping or going in back to see how much longer my car will take. read more

Customer service by the service department working the desk is absolutely terrible, the way I was greeted and talked to made me feel like they didn't want to be there. I did not get the feeling that I would be taken care of and get good work done. The exact opposite actually. It was my first time to pep boys and now I know why I never went. I was only in there a few minutes asking questions about wheels and tires. The way they were talking to me I just walked out. read more

by far the worst place I've ever been. on multiple occasions I've had to wait 2+ hours when no one else was there for an inspection. Goodluck getting an inspection because they will never pass you. They will find something that you need to replace even if it's still in good condition. go literally anywhere else to save yourself the trouble of the worst service you've ever seen. read more

I had to replace tires while in from out of town. Amanda at the service desk is a piece of work. I dropped off my car at 11:30 and it was an estimated 2 1/2 hour wait for 2 new tires. I came in at 4:30pm and she picks up my work order from the back of the stack and said "oh I forgot, do you still want it done?" Unacceptable service levels, I just hope the quality of work is better than the level of service. UPDATE- After left and arrived at a relatives house and realized that they put both New tires in the front. Even the poster in the waiting room ... which I had many hours to read...highlighted the safety issues of putting 2 new tires in the front. I had to go back and get that fixed and now the alignment is off... poor service, poor quality and employees don't care. read more

Pep Boys - I bought 2 new tires. See anything wrong with this picture? - Auto Repair Near Me - Corpus Christi, Texas

Been here several times. Unfortunately my company uses them for a lot of maintenance. Anyway I'm pretty sure they train their employees to completely ignore the people in the service lobby in favor of the phone. I've literally called them from the lobby and told them I was standing there because they wouldn't even make eye contact. This is many times over several years. read more

This has got to be the most unorganized & unprofessional auto repair shop I have ever been to. I went in for a simple oil change but never got it done. I was told it would be 45 minutes to get the car in & had no problem with that. Over an hour later & they pulled the car in & put it up on the lift. 30 minutes later the car was still on the lift while the technician was on a computer. I asked if they had drained the oil & he said no. He then tells me he doesn't have paperwork so he didn't know what to do. So I asked him to just bring me my car. He did ask if I would bring it back some other time. This is what I observed. The two technicians stood around talking or working on one car together, when working. Most of the time they were inside talking with other employees & kidding around. Did not seem to listen to the person working up the vehicles. The person at the counter was very frustrated & was talking to himself saying, "this place is so unorganized". I felt bad for the kid. I will never go back to this place & I would discourage everyone else to do the same. This place needs to fire its service management along with the technicians & get people in there that give a crap about their jobs. read more

Two and a half hours to change a battery. I drop it off, call back and get a pick up time...and it still hasn't been touched. If I wasn't traveling...I would never have brought my car here. Won't make that mistake again. read more

Want to wait three hours to get a nail out of your tire? Go here. Make an appointment for 1:00 for a tire rotation? 3:00 o'clock and your car is still sitting outside having not been touched yet. I got my tires here, so I get a few free services which is why I go. This is the last I'll go here. I'd rather pay for prompt service than waste my day waiting. read more

My family and I have been going to this location for almost 3 decades.The staff and automotive mangers were ... use to be always very knowledgeable and informative to not only us but to every single customer that was ever around us . They always made it a point to acknowledge the customers with Hi , we will be right with you or it will be a few mins please have a seat in the lobby area ( which now unfortunately is never clean or stocked ) and we will be right with you . In the past 6 months everything has gone down . Customer Service is almost non-existent now. Sure they say Hi once you get to the counter but after they take your car back you may as well just stand in front of their face so you can get an update . It's sad how this this once great company has taken such a bad turn in the service industry. read more

A horrible experience that I wouldn't wish on anyone. First, I had to wait until today to post this review because I had a $60 rewards certificate to spend before I can never go back there again. It started on October 14, 2018. My rear right light was out and I had to get my safety inspection to get my vehicle registered. Also, my power steering fluid had been leaking for a while. Making this story shorter is that it took 3 hours to give me a diagnosis then the rest of the day to fix the problems without informing me so I waited all day Saturday and they had to change the whole oil pan too. Over $1000+. If it was done, that would be fine. But I noticed all of my lights were now not working in the back. I brought it back on Sunday and after getting having someone from the service department confirm the lights were out, I waited all Sunday to have them tell me they could not find the problem and charge me $162 anyways. Nice and safe to have to drive home in the dark. Not safe at all. Had to take uber until I got an appointment at a local jeep dealership and they found the problem. Just feel I wasted a whole weekend at this OP boys with no warning. That's fine because I did get some things fixed and learned a valuable life lesson. read more

On a road trip, I stopped here last night when my battery wouldn't hold a charge. On the phone, they said they couldn't get to checking it until near 8pm, but would check it that night before close. I got there at 5:30 and they had it done by 6:30! Great! But, I needed an alternator replaced and they couldn't do that until "First thing in the morning" and it would take two hours. They open at 7:30AM. I called at 8:00AM and they said the guy to replace the alternator wouldn't be in until 9 and it would take two hours. At 10:30 they said he was working on it and it would take two hours. It was finally done at 12:50, a full 3 hours after the first estimate of 2 hours. They do not rush. So be prepared for delays. read more

Honestly was not impressed. Made an appointment for 11am for an oil change, arrived 20 minutes early and my car was not taken into the shop until 1140. Was not out of Pep Boys until 1230. Very slow service and building a wreck due to upgrades and construction. Will be seeking a new auto shop for any future work done on my vehicle. read more

If I could give lower than one star I would. I visited this location to inquire about some work on my car and tires. I was in the store for no more than 2 minutes. In that short time I was treated so rudely, as if I was inconveniencing them and they could care less about my business. I mean cold and rude. Interestingly, this was my first time in Corpus Christi. I was there to interview for a significant executive position. These guys were my first encounter with native Corpus Christi folks. Horrible welcoming. As I read the other reviews I realize that I should not take my treatment personally. They're rude to everyone. Do NOT go to this location. Worst Pep Boys I've ever been to. Oh, I told them how rude they were. They could have cared less read more

I was in and out in less than 10 minutes to fix a spare tire. I love exceptional customer service. Thank you

When I walked in to see about a state inspection it was if I was inconveniencing them. I was told it would be a hour and 45 minute wait and it seemed to be said as if to deter me from getting the inspection done today. I left my truck to be inspected and was called about 30 minutes later saying they could not do the inspection because their system went down. What a coincidence. Anyways I'm new to Corpus and looking for a place to service my truck. By taking it to your place of business you have the opportunity to gain a new costumer. Pep Boys will not be receiving my business after the terrible service I experienced. read more

Made an appointment to have oil change and check up for 10am. Dropped off the car and the wife and I completed a few errands. Hour and a half later we swing back in to see the status of the work. Work was not complete, hadn't been started and there were 5 guys standing around chatting.. unprofessional and lazy. DO NOT USE!!! read more

If I could give them zero stars I would! I took my car on Thursday evening to get an oil change then next night the light was on indicating something was going on with the oil I thought I'll take it to get looked at after work the next day (Saturday). Saturday morning I get in my car to head to work, the engine sounded a little louder than usual and when I hit the freeway it got a lot louder. I proceeded to pull over and my engine shut off. The engine was blown. There was no oil in it and the filter was gone. Pep boys has not assumed responsibility. IT'S GOING TO COST $2,120 TO FIX MY CAR! THAT I'M GOING TO HAVE TO PAY OUT OF POCKET SIMCE THEY REFUSE TO ACCEPT RESPONSIBILITY!!! I've never gone to them before and I will never go to them ever again!!!! DO NOT TAKE YOUR CAR TO PEP BOYS! read more

Where do I start on my update... after my original review I was contacted by Pep Boys and encouraged to email them about my complaint. I did. I also went to their competitor to purchase the lifetime balance and rotate, same as Pep Boys, but that Pep Boys couldn't deliver. In that process I was informed that those particular tires should never have been installed on that size truck. For liability reasons they would not be able to do ANYTHING to my tires. So now I REALLY have a problem! So let's run-down the list of complaints from the beginning: 3+ hours late past the original appointment to install tires. Installed the wrong tires. 1+ hours late past appointment for rotating those tires 5k miles later. 2+ hours late past the appointment to rotate the tires a second time and never got the truck in the bay. 1/2 hour late past the appointment time to correct their mistake and 2+ hours to get it done. After contacting Pep Boys at THEIR urging and providing the requested details, I received no response after 7 days. They promised no more than 48 hours. I asked if they would be making contact or if I was wasting my time. Again I was promised "senior management" would be in touch. Again, no contact for most of a week. I emailed again and eventually the asst. manager of the store called. He offered to replace the tires with the correct load range tires at no charge and I agreed. The young lady who greeted me was not friendly, actually I can't recall that she actually greeted me. She pretty much just asked what I needed. I explained that I had spoken to the assistant manager and evidently he told her to expect me. She didn't ask for any other details beyond my name and phone number. The asst. manager was equally unpleasant. After telling me on the phone he would personally see to getting my tires installed in a timely manner, then telling me what time was best, my truck sat in the parking lot for 1/2 and hour before getting in the shop, then spent more than 2 hours to mount and balance 4 tires. A running theme for Pep Boys. I asked him about it and he just said "there was a truck already on the rack that we had to finish first", speaking as if I was the idiot for expecting him to hurry and get my truck started. After sitting in the sparsely furnished waiting room listening to soap operas for 2.5 hours I was more than happy to see them finish my truck so I could leave. I am thankful that they corrected the load range problem with new tires. I will still need to rotate those tires and that means paying for that service at Discount Tire, but I'm good with that. Discount has always done good work for me so I guess I got what I deserved for not honoring their good service. read more

I stopped in for an oil change and was told it would be an hour and a half. 3 hours later, a wrong air filter, and fuel additives I didn't order on my bill and all that was mentioned was "sorry" . Methinks never again. read more

I was so thankful to find that they do state inspections, but I dint expect it to take 2 hours. Maybe this is customary, but I'm going to look for somewhere else in the future. read more

Since I have to click one star just to comment I will. After reading all these bad reviews, I will certainly look for another place to service my Company truck. Time is valuable and apparently this place doesnt value my time I will avoid this place like the plague. There are over 200 trucks in this area with the same fleet maintenance card so the word will get around. I Loathe poor customer service!!! read more

These guys aren't much for words but they get the job done. I've been here twice on separate weekends with the bays full and my wait was less than 2 hours; today they gave me a ride home after drop off. Ask for their Rewards Card-I got $10 off my oil change and I think you get a free flat tire repair your next time in...double check with them though. read more

"We have 3 ahead of you so you can wait if you want." Needless to say, I left and headed to Firestone.

If you were to ask me why I come here, the only reason why would be that I can't take it to Dubs. Every time I come, something wonky happens. they either can't repair it that day, or they don't call to let you know it's finished... multiple times I have arranged a ride to get my car taken care of, only to be told they don't have the part or they ordered the wrong one. I have also had my ac repaired with a 1 year warranty (an 1800 dollar total purchase) and it failed 20 days after the warranty expired. The deal they gave me was to pay for the parts and they'd cover labor. I ended up spending about 1400 extra dollars. Do yourself a favor and go somewhere else. read more

Had an inspection this morning. Passed but the computer link to the state was down. Went to Pep Boys to complete the process. Took 45 minutes to get the car even started with no one in front of us and then they decided we had to buy windshield wipers that passed inspection just that morning. And they have mice, saw one run in front of me while we waited. Never again! read more

This business should be ashamed to call themselves auto service I ordered a trailer hitch and installation online, made an appointment for installation. They started 2 hours late for the appointment and 2 more hours into the installation informed me they were unable to complete it. Very substandard abilities here. If you want some auto wax or some little thing they have that. But beware anything else read more