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    Pep Boys

    2.2 (35 reviews)
    Open 7:30 am - 7:00 pm

    Services - Pep Boys

    Auto diagnosis or inspection

    Auto maintenance

    Auto fluids and filters maintenance

    18 More Services

    Fuel system cleaning

    Oil changes

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto HVAC repair

    Auto light repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

    Auto battery and fluid recycling

    Tire balancing

    Tire installation

    Tire repair

    Tire rotation

    Tire Pressure Monitoring System repair

    Wheel alignment

    Pep Boys Photos

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    Recommended Reviews - Pep Boys

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
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    Tire

    Middle eastern man with beard inside Caldwell location is extremely rude and I will never go again nor recommend anyone there. I made an appointment for a tire installation and he didn't call me to advise that he didn't have anyone available to do it. I drove all the way to the location with a flat just to hear that I needed to leave my car all day for a quick tire install! When I asked for my tire back, he just threw it against the wall and said "here's your tire" and rolled his eyes at me. I'm a woman doing this all alone, the customer service is terrible!

    Sparky M.

    Brought our vehicle in for a wiper motor and asked for inspection in braking system. Was charged an excessive amount for rear drum brakes repair. Manager authorized technician to tamper with our ignition system and disabled ignition with an unauthorized repair to our vehicle. When we came to pick up vehicle .....vehicle wouldn't start of course. Had to be towed to another shop. After an additional $250.00 in repairs plus a tow charge.... our costs for exceeded $1000.00 which is way beyond the $220.00 quoted for a wiper motor repair. In all of the years as a consumer I've never seen a more unscrupulous group of folks representing a major brand as this group. We will share our experience on a national level through twitter also. Caution to those in need of an honest repair center......rule this one out!

    You can see a nice even application of oil on the engine. Top notch work!

    See all

    3 months ago

    Straight up nightmare. Literally go anywhere else for an oil change. Created months of headaches from a simple oil change. Do not go here.

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    Pep Boys S.

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    1 year ago

    Was easy to make an appointment they evaluated my situation handling it with Very good professional service

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    Pep Boys S.

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    1 year ago

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    Pep Boys S.

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    2 years ago

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    Pep Boys S.

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    5 years ago

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    9 years ago

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    Pep B.

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    5 years ago

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    6 years ago

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    Pep B.

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    10 years ago

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    Pep B.

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    4 years ago

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    Pep Boys S.

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    5 years ago

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    Pep B.

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    Photo of Toby S.
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    8 years ago

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    Pep B.

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    9 years ago

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    Pep B.

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    10 years ago

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    9 years ago

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    10 years ago

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    Pep B.

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    9 years ago

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    Pep B.

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    11 years ago

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    11 years ago

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    Pep B.

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    7 years ago

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    Pep B.

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    10 years ago

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    10 years ago

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    10 years ago

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    11 years ago

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    9 years ago

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    9 years ago

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    10 years ago

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    Pep B.

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    10 years ago

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    11 years ago

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    11 years ago

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    11 years ago

    wanted an oil change, no cars waiting, he said one hour, i left ...to many options in town to get a service center that is clueless...

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    Ask the Community - Pep Boys

    Review Highlights - Pep Boys

    Brought our 2 Jeeps in for service and we were provided quality work and good value.

    Mentioned in 2 reviews

    Read more highlights

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    Mavis Discount Tire

    Mavis Discount Tire

    (54 reviews)

    I went to the Mavis in West Caldwell NJ in the morning with my girlfriend because she had a hole in…read morethe sidewall of her tire. Costco where we had purchased the tire could not help us because the tire was discontinued. They would order us a new tire but there was no telling when it would come in. Mavis on the other hand had a replacement tire for us and they installed it and we were on our way. I then came back to Mavis in the afternoon with my older model mustang convertible for an oil change. I did not have an appointment but they fit me in and I was out of there in 80 minutes. And no high pressure sale attempts. There was one thing that happened while I was waiting for the oil change. The woman a head of me came in for a nail in her new tire. Avis gave her a quote for tire repair. While the car was being checked out on the lift the mechanic discovered that the nail did not push all the way into the tire and there was no air leakage at all. They came out and explained this to her and advised her that there would be no charge. Talk about an honest business. This honesty by their staff made my day.

    Facility does not offer radial patches and only does plugs will try and sell you brand new tires…read morefor what is a simple fix. They also don't offer synthetic blend oil only regular or full synthetic. after the oil change they listed the next oil change only 5,000 miles away full synthetic can last at minimum 7,500 before a change is required. also left the dip stick out and not completely inserted causing oil to spray all over the engine bay and on my driveway the following day.

    Pep Boys

    Pep Boys

    (111 reviews)

    I had a slow leak in my tire and needed a repair. My first instinct was to go somewhere else…read morebecause getting into Pep Boys can be a bit tricky. But I remembered having a good experience there before, so I decided to take the longer route and come in from Bloomfield Avenue, even though it meant driving through Montclair. I'm really glad I did. From the moment I walked in, the customer service was excellent. The waiting area was clean, bright, and comfortable. There was a slight tire smell, as expected, but nothing overwhelming. I did not have an appointment. I explained that my tire was low and suspected a nail. I was told the wait would be about 45 minutes, so I settled in. To my surprise, within about 15 minutes, I was told my car was next, and just 10 minutes later, the repair was done. It turned out to be a nail, which they quickly and efficiently fixed. The best part--there was no charge. That level of honesty and customer care is rare. I left a tip for the service team and went on my way, extremely satisfied. I'm very glad I chose to go out of my way to return. This is what great customer service looks like.

    Let's get straight to the point!!! I live in Easton, PA boarder line of NJ APPROX. 48 MIN.Drive to…read morework at EWR airport. I know about this particular "Pep boys" in Roselle, NJ because my wife and I used to live in Elizabeth NJ. NOW!!! My wife and I had some business to take care of in Elizabeth, NJ; So I made an appointment for that particular "Pep Boys" at 711 E 1st Ave, Roswell, NJ 07203. First, I called and spoke with someone early that morning at approximately, 10:17 am on the morning of 12/18/2025 to make an appointment. I explained that I had already purchased the parts to make the necessary repairs on my vehicle. I was told by a male employee of that particular "Pep Boys" that I was good to come in for the engine mount replacements. I asked for an estimate first because my particular vehicle has 3 mounts. So I asked for a general price for service because, again I had already obtained the parts. The "Pep Boys" employee gave me an estimate which was too high to have all three mounts done so, I asked what was the estimated price for labor to have two mounts done he stated $375 along with the estimated time the job would take which was approximately 2.5 hrs. I call back before I get there because I'm running late. I spoke with a female employee and explained the situation as far as, me already having the parts attempting to save money. My wife and I drop the car off come to find out the woman I was speaking to on the phone was the manager at that particular "Pep boys" so she's telling me the gentleman that I had spoken with earlier was not there. I explained to the female manager the price her employee quoted to me on the phone. She proceded to quote a whole different price to me which was extremely higher than the labor cost previously given to me. So I stated just change the main motor mount then. "PLEASE" The time was approximately 1:30 pm, could've be 2 pm. She calls me to the work area at about 3:30 pm possibly 3:45 pm to tell me that I would have to leave my car there because her/"Pep Boys" mechanic couldn't get the bolts off because the vehicle was an older vehicle so instead of notifying me the customer of the problem though I'm sitting right there in the waiting area mind you; she also had my cell number. I'm assuming her being the manager approved the mechanic to go ahead and burn the bolts of with a welding torch. The problem she/"Pep Boys" created though was parts of the bolts were now stuck and she's telling me they would have to drill new holes into my cars engine mount brackets and by the way didn't know what size bolts would fit. I'm like OKAY! You all have four hours left on your work schedule. I have a 13 year old daughter at home alone in PA, my wife has medical issues not to mention we weren't planning on having to stay out for the night so I also didn't have my blood pressure medication or cholesterol pills. Now!, as far as not knowing the size of the bolts to replace. I would assume if you type in the Year, Make and model of the car the specs. For the vehicle should come up! THANK GOD! I had just gotten paid even though I had to use some of our holiday funds for a Lyft and hotel for me and my wife for the night OOOCUH but she was cold and shaking out while we waited for the Lyft not to mention though I was worried about my 13 yr old being at home alone. If you are a parent especially a mother you can imagine what she was going through psychologically. I also had another issue to be worried about like GOD FORBID!!! My vehicle is broken into or if anything is missing out of our car whose going to be held responsible for it! In conclusion, I would respectfully advise corporate to advise their managers to be more transparent other than basically saying SHIT! Happens and even though "Pep Boys" caused the issues there's nothing we can do to help you in this unexpected situation and we won't charge you for the (BOLTS).

    Caldwell Tire

    Caldwell Tire

    (15 reviews)

    Mike is great having restored my faith in car mechanics. Honest, reasonable, you do yourself a…read morefavor by coming here. Avoid dealers and the chains and recognize this place is a find. Look no further.

    The customer service here is so poor that it makes the whole experience frustrating and not worth…read moreyour money. We are first time customers and dropped off the car with a list of fixes needed on Sunday night after hours per Mike's direction. On Tuesday he reached out and we agreed on what needed to be fixed. I called and spoke to a girl who said I could pick up the car after hours. My husband and I live in Queens (I grew up in Caldwell) and he works 7-7, so after he got out of work we drove to Caldwell. Our car was open, but we couldn't find the keys inside. We tried to turn the push start multiple times and the car wouldn't start, so we knew the keys were not in the car. We also checked the late night mailbox and there were no keys there either. Very frustrating so we drove back to Queens as we had work the next day. Mike called in the morning and said our keys were in the car the entire time and he left it open all night. He didn't apologize and was adamant that we were wrong - even though a car with a push start always starts when a key fob is inside of it. I have had this car since 2009, if the fob is in the car, the car will start! My husband called back later and we requested this time they lock our car and leave our keys in the mailbox for another after hours pickup. After work that day, my husband drove to Caldwell and him and my neighbor went to the lot to get our car. This time the keys were not in the mailbox and our car was locked - so we could not get in for the second night in a row. Frustrated yet again, my husband drove back to Queens. Finally this morning we called out of work and drove to Caldwell to get our car. When I got there, the girl was extremely rude and unprofessional, saying that we were adamant for the keys to be left in the mailbox vs. in the car (which is their normal process) and someone came at night and opened the mailbox and moved my keys into the key drop off slot. She fully blamed us and said "it's out of our hands". I told her the least you all could have done is apologize for the inconvenience after we had to drive 4.5 hours round trip to get our car. She was insistent it was all our fault, kept saying we were wrong and she "put the keys in our car the first night" and refused to apologize. She had a very rude attitude the entire time and Mike didn't even have the decency or professionalism to come and speak to us himself. Also, one of the issues I requested he fix (tire pressure sensor) is still broken and they didn't even tell us. Regardless of the fact that this could have been a mistake, the least they could have done is apologized for an inconvenience. It takes ZERO effort to say to someone who just spent $900 at your business, "We apologize for the inconvenience this caused you and we appreciate your business" but that was impossible for this place. On top of that, they really should not leave cars unlocked with the keys inside and random people should not be touching other people's car keys !!! During this experience we spoke to other friends who've used this place in the past and all of them said recently the customer service has gotten so bad they don't come here anymore. Just wish we knew that before this ordeal! I DO NOT recommend coming here for anyone looking for a mechanic in Caldwell. You're better off finding someone who will at least be kind and where you'll be happy with your hard money being spent.

    Pep Boys - autorepair - Updated May 2026

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