My daughter pulled into Pep Boys on Rosedale Hwy. Her tire pressure light came on, and she was very close to PB. She was greeted when she entered they weren't real busy. She explained her light issue to the front desk, one of the technicians came from the back to check it out She enjoyed the comfortable waiting area 20 minutes later her car was out front and ready. Super service great value and professional friendly staff Thank you Pep Boys read more

Pep Boys - Pep Boys on Rosedale Hwy - Auto Repair Near Me - Bakersfield, California

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Came in to get my headlight changed. I passed by and saw a bunch of cars, man, they must be busy. Nope. No one in the lobby. Cars all done. I got in and out within 30 minutes. Let me know my battery is dying at 60% and I need an oil change which I basically got last month? Only had 1 trip to Disneyland and only in town trips. Oil changes are almost $100. Then he tried to sell me on some additive that "extends your warranty an extra 3,000 miles?" Sounds fake. It was pretty quick service. Customer service was subpar. Atleast they talked to you and gave you information. They do have their salesmen pitch. But for the most part, they got the job done. I do like that it gives you text messages when you drop off for service, you can track the progress and then it texts you when it is done. Services are a bit expensive. read more

Stay away from here. Please go anywhere else. Came in for an oil change. Had a 10 am appointment. Empty lobby and still took over 2 hours. Asked the guy upfront for any time updates and any time he gave would come and go. Just be honest upfront please. Lobby was dirty woth empty cups and the "complimentary coffee" area is a wreck. Flies were pretty pesky. I know you cant help mother nature but i saw no attempts at fly precention. As I sit in the lobby I notice the employees hanging out and playing on their phones while I wait for my 2 hour oil change. Asked for a tire rotation and Marcos decided to wait until the end to say he couldn't find the wheel lock. To clarify, Marcos came out to ask for its location then an hour later after the oil change was done did he say he couldn't find it. Just be honest and say you dont want to do it and get back to playing on your phone. It felt so unprofessional and unsafe that I will need to take my car to somewhere else to make sure there wasn't any tampering or negligence. read more

The only good thing about this place was the cashier. I had an appointment at 1:30. My car was not finished until 345!! had they told me it would've been that long I would've not ever left my car. I get in my car and immediately see that my tire pressures are all off one significantly lower than the others. They were not even checked ! 3 hours and and they couldn't even check my tire pressure.???!!! I will never go back!!! read more

Pep Boys - Auto Repair Near Me - Bakersfield, California

Great service and friendly staff. Very helpful and nice. Can't recommend this place enough!

They tell you that they would be done in 2 hours then they take the hole day to get to your car just for you to come back to a line of cars they have to do very unprofessional read more

Pep Boys - Auto Repair Near Me - Bakersfield, California

Had an appointment scheduled for a check engine light and it was diagnosed, fixed, and retired the same day. It was a faulty purge valve and to fix it with the diagnostic was $540. Other places quoted me at $900 to fix so it was a good deal. On top of that, the replaced part has a 1 year warranty. read more

Fast and reliable went in with my parts paid for service it was cheap and some of the best people to interact with all around

Raul is Cool and Highly Knowledgeable I was at the door at 8:00 A.M., when they opened, and Raul greeted me and the other customers with a smile. His outstanding service team fixed me up with a new battery, sv car Pep Boys, 48 month warranted battery at a very reasonable price. I was able to wait a short while in their comfortable waiting room, and even got to charge my cell phone. Before I knew it, I was cruising through peaceful Green Acres, read more

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Love this shop. We have had excellent service EVERY time we go here. All the employees are knowledgeable and take the time to explain what is going on with our cars. This is my go-to place for everything from oil changes to diagnosing strange sounds. I have a plug-in, an suv and a European car - all vehicles they can work on. Give them a try, you will not be disappointed! read more

Raul from here was very quick, very knowledgeable, and gave some of the best customer service i've ever received. Thanks to him this will be my new favorite spot. read more

I've been here twice to get my both times these guys have been straightforward with me and helpful. Tonight I had to stop by as a last ditch effort to get my stuck keys out of my ignition and Dylan helped solve my problem , I appreciate you guys! read more

Good service with good prices. Helpful staff Jose helped me and let me know all the things that were wrong with my car. If you use CarAdvise you can get a good discount here. read more

I WAS a loyal customer brought all 3 of my cars here for service when needed the last time I brought a car in just for an oil change they switched out my battery for a bad and I had just replaced it with a new one from AAA ... thieves read more

I took my car for an alignment and now my brakes stop me when I get to 40 mph. I took it back 5 times and they don't want to take responsibility for the repair. The manager was rude & very unprofessional. My car ran fine before taking it there. I don't know how they stay open with service like that. But I will file with the court as soon as I get a response from the corporate office. read more

Started hearing scraping sounds from the front wheels midway through our road-trip. Looked for the closest auto shop and Yelp led me here. Raul checked us in and Pedro inspected our car. They were honest and friendly. Luckily no major issues, just a loose cover under the car. We were in and out in 10 minutes. Fast, efficient, superb service. We couldn't have asked for a better experience. Thanks guys! read more

The Rosedale service centers Rocks! Powerful service center w an awesome crew of deep talent. They are conscientious and treat clients very well. Feel confident , these technicians have it under control. They make solving automobile problems look easy. I like em. read more

We recently got a flat on I-5 and were towed to this Pepboys location. Shaun and Colton were extremely helpful and knowledgeable. They both went out of their way to explain things to us and provide us options. We were so thankful our paths crossed with these guys. I'd recommend this location time and time again as these guys actually care about their customer. read more

terrible service gets promised help in 2 hrs and when 2 hrs are up get told again that help available in 2 more hours what's so then what that is so ridiculous they ask you to go ahead and come back in 2 hrs but still no help and have to wait 2 more hours and it's my 2 time taking my vehicle in because they can't get the alignment correct read more

I will never come here again and get my oil change done it took them three hours to do an oil change That air would've took me 30 minutes to do it at home very disappointed with Pep Boys and also they need better training at this location employees need to be trained better when they service customers cars read more

They do not top off oil if you had it changed there. I found this info out from a mechanic in the back. He was very condescending to me. Sarcastically Told me that I could buy oil and put it in myself or they could do it. I asked to speak to a manager and was told they were in the front of the store. They cannot come to the back??????? I drove to the front to talk to management in the store about his mechanics poor customer service. He told me that they are mechanics and do not have to deal with customers. Very poor response sir. Anyways, went to Testers Mobil on Coffee rd and they took care of me. No questions asked. Looks like I found a business that cares about their customers. read more

I had my van check for AC. They mechanic said I need to replace my compressor because of some check valve not working anymore and would cost me about $700 or more. They have to order parts and stuff. I decided to have it done later since have more vehicles than I can drive. A couple of days ago, I had time and decided what if I do it myself. Watched YouTube and rented tools from Autozone. After a couple of minutes checking it, I found out my problem was just too much refrigerant. I vacuum some out to a 134a canister. TADA! Cold as the Arctic now. The mechanic was just lazy. read more

They received my car at open to do rotors and continued to tell me it will only take an hour and a half, but I didn't receive my car until 8 hours later... If I would have known they would wait 5hours to start working on my car I would have ran my errands before dropping off the car. Will never be going back. read more

Extremely honest and helpful people here. Shaun prioritized testing my battery and alternator and was extremely professional. Another mechanic shop told me I needed to replace my alternator, but Shaun quickly and efficiently tested my battery and alternator. Go here for all your needs, they are great! read more

So last week i went to this pep boys after my f st experience, the guy was nice on the phone but i get there and after the inspection on my NEW car he said i needed nee tires and alignment, what?!$300 of work for my new car?! He didnt mention this until after my failed inspection which i had to pay for and if i get tires elsewhere i have to pay all over again!! Rip iff artist is what you are, a shady freaking business! My grandfather warned me about pep boys, he was right, bless his soul!!I talked to another uber driver like myself who also needed an inspection for lyft and same thing happened to him!! Well guess what i have a PASS inspection from elsewhere you shady people can stick your expensive rip off marketing tactics where the sun dont shine!!!! read more

Pep Boys - Auto Repair Near Me - Bakersfield, California

I took my car in for new brakes because Ford told me they were getting low and my husband was noticing brake dust. The guys at Pep Boys were surprised I would need brakes already and said they'd check it out and let me know - sure enough he took me back to show me my brake pads and told me I won't need brake pads for quite a while. I am SO glad I took my car in - it not only gave me piece of mind but was so reassuring to know Pep Boys would be honest with me and what my car needed. I dislike taking my car to Ford for a wide variety of reasons; I will definitely be bringing my car back here anytime I have any issues. read more

Awesome store took my truck in the have my brakes ..rotors and wheel bearing installed..man they took care of me..this is my go to store for parts or installations..shaun and Raul awesome guys..very ppl friendly.. read more

ive been coming here for about 3 or so years now and they always give quality service. i can trust them with my car needs. the employees are always pros and knowledgable. i have not been let down by their service. highly recommended! Thank you Shaun! read more

Thought I might have found a good alternative close to home instead of my local Ford service center (I have a 2010 F250 Powerstroke) Two issues. 1. Jan 2016 - Lower radiator hose leaking. Took to PB's. $1000 for new hoses, radiator flush and serpentine belt. 2. Apr 2016 - AC warm. $300 for so called service and repair. Last week I noticed fluid on my drive way. My AC was also warm again (checked with temp gun). Took it back to Rosedale Pep Boy's. Refilled my AC and admitted they could find no leak. 5-31-2016 Took my truck to Jim Burke Ford. AC accumulator had crack which you can only find in a dark booth with Ultraviolet. PB's had tried to jam the new hoses together and actually broke the new hoses when they installed them. So... another $1300 to Jim Burke. Avoid this Pep Boy's like the plague. read more

After going online to find a local free flat tire repair place, Pep Boys' (on Rosedale Highway) name was listed with an online free coupon for a free flat tire repair. Upon visiting the store in person and mentioning the ad, I was told, "No, I don't think so." SKIP THIS PLACE UNLESS YOU LIKE FALSE ADVERTISEMENTS AND SCAMS. TIRE PLACE JUST BURNED ME read more

Awesome customer service and will beat all competitors prices. Nice waiting area with a Keurig coffee maker and TV. I strongly urge you to shop around for your mechanic needs and then see if Pep Boys will beat the competition. Definitely my go to for oil changes, new tires, and batteries. read more

Every time we've been here, the staff hard sells you into the more expensive oil grade when a solid "no" is given multiple times. Regardless of the benefits to higher grade oil, the most important thing a business can do is listen to the customer that is telling them no over and over. This isn't including the fact that my fiance took it in a while back, drove off after service, and had a wrench fall out of the car! After calling their home office to share his experience, they asked him if the wrench that fell out was possibly my fiance's and not theirs! NEVER AGAIN. read more

What ever you do. Try not to deal with an employee name Chris. He is Rude and very inconsiderate. This was about a week ago. I purchased tires from there about 4 months ago. I returned for a tire rotation and oil change Chris acted like I messed up his week.He definitely didn't want to do the oil change. So I had him do the tire rotation. I brought the car in at 10:30 a.m. and didn't get it back until 4 o'clock. He told me next time to make an appointment for tire rotation. No big deal. It was just the way he said it. RUDE. I will go somewhere else for my next set of tires. In fairness to petboys. I got a good price and good service on the tires I purchased 4 months ago I don't know what is going on since then. But guys like this usually hurt your business. read more

Have had nothing but good experience here. Shaun has been extremely helpful and honest when it comes to any questions I had about my vehicles. The rest of the staff has been friendly as well but are usually busy in the back. I believe the worst issue I've come across is the staff, once or twice, forgetting the oil change sticker after a change but that stuff happens and is no big deal. If people are complaining about price then welcome to taking care of a vehicle, no matter where I go it gets a little pricey, just make sure to look around for coupons and it'll help take the sting out. read more

I'm new to Bakersfield and was very leery about a new mechanic getting under my hood. I've been through this location twice and had a good experience both times. Everyone was totally professional and friendly. read more

I get oil changes here regularly. I came in for tires and got a sweet deal on clearance tires. Also, I brought in my Rodeo that had been in wreck for alignment. They ordered the shims and worked all day on it and got it aligned to where it wouldn't wreck the tires and said they could not shim it anymore and did not charge me because it pulled left. They recommended a frame shop to fix the damaged frame. I currently have my rodeo in for an alternator problem. They price match other part stores. I like this place. Update: Brought a intermittent problem in for diagnostics and they could not figure it out. I think there has been a staff change and so I would hesitate to bring in hard car problems. read more

From the start they greet & attend customers, nicely give an explanation, good waiting room well cleaned and nice. Once your Vehicle is ready they give a well detailed explanation of what was done to your car. No client was waiting they attend every one even phone calls rapidly. Loved this location especially employee Raul, loved that he was bilingual as well. read more

This location is way better than the Planz Rd location. Much nicer and cleaner. They have delicious coffee and a nice waiting lounge. The staff is very friendly and courteous. I made an appointment yesterday but I still had to wait about an hour since they were busy but I don't mind as long as the customer service is awesome and it is. I will definitely be coming to this location from now on. read more

Pep Boys - Delicious coffee - Auto Repair Near Me - Bakersfield, California

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Stay the heck away from Pep-Boys! Basically called a liar. Have a battery I purchased in July of 2015, the battery has "3 year free replacement" printed right on it... moreover, the manufactured date listed May of 2105, this battery is under the 3 year warranty. I didn't have my receipt, but my purchase is listed under my Pep Boy rewards program number. Now here's where the rub with this Pep Boys starts. Each store can not look up another store's customer's purchases...allegedly... The store I purchased from is 22 miles away in the old side of town I lived in at the time. I asked if each store was independently owned? This would explain why they could not access my information. But, no...they are all corporately owned. I asked how then were they not able to pull up my info? Crickets!!! They said i would have to go back the other store to get my warranty replacement. They couldn't verify if I had actually purchased the battery from a Pep Boys. I ask who else sells these Bosch batteries in town? They said they didn't know. So I guess in their mind I'm lying. Will be sharing my experience with the Pep Boys corporate office as well. Just wanted the Yelp people to know what you get with this heavy advertised business. POOR service! read more

I had a 2 pm appointment and tires were in stock. Left my truck. I retuned at 5 and my truck had not been worked on. They gave me an excuse that they had to get tires from another store but they were the wrong tiers. Come to find out the original tires wore found in stock. It's 6:30 pm and my truck is not ready. read more