It was a quick and professional service. I was in and out in 10 mins. I would always come back here with the quality of service.

Came to get a oil change for a car being rented and called a phone number took me to call center. Which was wrong went to pep boys and Jair Ceron , manager took me in. Big kudos to him and team. Great job team and Ron Stone read more

I set up an appointment to get something checked on my car because of an odd sound I was hearing. When I arrived, they were very nice, listened to everything I described and took time to look at it. At one point they came over to the waiting area to update me and said what they thought it was but that they were still checking. In the end, they removed a plastic cover over the back of the wheel that wouldn't effect it workings of the wheel when removed. I drove it home and had no issues. Since they considered it just an inspection, they didn't charge me. It was very kind of them since they spent roughly an hour trying to see what my car needed. They were fair and friendly. I mostly worked with Juan. He was great! Appreciate their helpfulness! read more

Great service at this Pep Boys branch located at 3030 W Lincoln Ave in Anaheim Shoutout to Scott Jimmy for being efficient and helpful! read more

They always seemed to be understaffed, and their labor prices are very much over inflated! Always get a 2nd estimate!

Was able to get me in and out fast of the service I needed to get done. Will come back bc it's so close to my home. Juan was of great service! read more

This pepboys have great customer service. They helped me a lot. Especially Scott. He was friendly and very accommodating. Thank you for the service. read more

Great service by Scott was really helpful and fast. Brought my car in for inspection didn't have to wait too long. I was expecting it to take 15min but finished under 10 min. read more

Juan from Pep Boys on Lincoln Ace, Anaheim CA has been extremely helpful when my wife's car had a bad headlight. Juan has helped us on numerous occasions. He is polite, professional and patient. read more

11/17 - I needed new brakes and rotors, Scott and the team got my car in quickly and were very kind. The waiting area was nice and clean, complimentary coffee was available too. Scott went out of his way to explain the service. The price was affordable as well. Thank you! read more

I had a bit of a Sunday emergency. I heard my brakes squealing and knew they needed immediate attention. Pep Boys was one of my only options to get them replaced the same day. The advisor was very friendly but also extremely busy. Unfortunately he was all alone. Most of his mechanics were out too. Although my service was good I was disappointed in lack of management presence. Staff seemed extremely overwhelmed because of it. read more

I went in to buy a tire the website said "in stock" once I got there I was told there is no such part number in their system. They sold me the wrong tire I tried to return it on Saturday and was told no returns on the weekends. On Monday they did the return but charged me a 20% restocking fee, so essentially paid $40 for their mistake! read more

this is a late review, but I definitely this especially to Darwin is always so informative and honestly the I've ever in my life very knowledgeable and informative. Definitely request Darwin to go there. I've had a hard a good happy I finally did. read more

Great overall experience with this particular location. Scott was extremely knowledgeable and helpful in every way. From our conversation over the phone to actually coming into this location my experience was smooth and quick. I will be returning. Thank you Scott! read more

Great service, friendly and knowledgeable staff go above and beyond to find the answer you need

I got inspecation here. Scott was really kind and sincerely helping me. thank you so much

Set up an appointment for 3:30pm for tire check up coz' 2 tires was losing air, came early at 3:15pm so I can get the check-in process done .. Left vehicle at their front parking lot .. At 5:30pm I noticed that nobody had gone inside or check in my vehicle and its still parked at the same spot.. I have a ring car cam installed inside thats why I know nobody had check my car still. Well I called them to follow up and thats the only time they check on my vehicle at 5:35pm !!!! went into the store and asked them what happened and the only reply I got was "I don't know what happend".. Worst experienced here .. Been going here for a long time but will never go back !!! read more

Did the battery change for a volkswagen no auto repair would touch within a 15 mile radius of here in 15 minutes and price was decent compared to everywhere else I got quoted. Quote was also super fast! read more

This is the online appointment I set from their website. The manager calls me and asks me to bring it in as soon as I can because of "fill in the blank" excuses. I begin accepting this as an option, and tell him what actually needs to be done. He insists they have to charge me $49 to find out for themselves and they don't charge me for extra parts!‍ the services I was requesting wasn't going to need any diagnostic service or parts. This guy is a DO NOT RECOMMEND read more

Pep Boys - Appointments don't matter here apparently because excuses matter more - Auto Repair Near Me - Anaheim, California

They are inexperienced and over-priced. They misdiagnosed my car and overcharged me for the labor (by double what local mechanics charge) and didn't even fix the problem I came in with. I had to take the car to a real mechanic to fix the issue. Communication is terrible -- the front desk says they are going to call you, but never do. Do not use these Pep Boys. It's the McDonald's of car repair in quality, but high in price. No bueno. read more

Fast and friendly service. Staff was attentive, courteous and professional. Would definitely return for future tire needs.

I am very big about who fixes my cars, This was the first real big maintenance my car has needed. Joseph the store manager answered my phone calls when I had questions on the work being done to my car. It needed to have a coolant flush and my radiator was cracked as well. They also picked up my car from work and dropped it off for me. All staff kept sending me updates and approvals and even explained to me the work that was being done before hand. Shout out to both the people who worked on my car as well thank you. I use to go to Joseph when his store was a 3 mins drive away. He has now moved to a new location 25 mins away and still took care of my car. Definitely will keep bringing him my car and others as well. Thank you everyone at that location. read more

Pep Boys - After picking up my car from work and brought it to his shop he took photo to show car made it there. - Auto Repair Near Me - Anaheim, California

These guys are rip offs , U took my car for front brake pads left my car there half day and they wanted to force $800 repair all I wanted was front brakes and they dud not do the job . That is wrong I needed my front brakes they ruined a graduation f my son from armed forces,thesepepboys are hacks. They forced a brakes inspectÿð spection to try to sucker me into 800.00 im s ok disappointed the upper managdmdn t dont go there avoid these ril ofþi a ŵ ft pepboys would discipline t hese hackse read more

First and last time here. Had a 3pm appointment for an oil change and to have tire sensors checked/reset. We were told it would take two hours. Got a call around 4:30 with an update on the tire pressure sensors. At 6pm, after hearing nothing further, we finally went back to see what was going on. They said the needed to charge the device to reset the sensors and it would take a while longer. So we wait. At 7pm as they are closing they tell us the device is still not charged and we will need to return tomorrow. They had the car for 4 hours, when they told us 2, the car is still not done, and now have to return tomorrow! Juan was the manager on duty and he didn't even come out to apologize. I get it, stuff happens. But all they had to do was call when they discovered the issue with the device not being charged. They could have given the option to either come get the car and bring it back in the morning, or leave it and pick it up in the morning. Instead, they waste our entire evening because they don't have the courtesy to call to inform us of their mistake. Absolutely terrible customer service! read more

2 days 3 appointments! NO WORK GOT DONE ON MY CAR. Yesterday they over booked and rescheduled .. so i came at the new time.. new apt given i get there 10am and they say i need to drop off my car and come back by closing! Its not a drop off appointment its AN OIL CHANGE!!! So they rescheduled for today noon it is now 130 and I have to leave and my car is still parked in the same spot as when I got here and no work has been done. I Was asked by the Manager to come by TMW for my 4th appointment. I have a job ppl work!! I cant keep coming everyday. They have a job thats not being done. Dont bother going there!! read more

I will start off by saying, I didn't want to bring it here but I'm left with no choice so nobody else gets done the way I was done. I usually only make yelp posts if an experience was good but not today. Pep Boys, I've done a lot of service with you guys over the years and it's always genuinely great service and experiences, but Pep Boys on Beach and Lincoln in Anaheim has to be the worst. On May 6th, I took my car to be repaired due to leaking from under the car and having a check engine light on. They took my car did a diagnostic check on it and determined what I needed. Called me and I okayed the repair, my car was ready that day, I picked it up and drove off fine no problems. May 17th I'm driving on the freeway and all of a sudden my check engine light comes on, I lose power to my car, my car slows down, the low oil pressure comes on, and I'm stuck on the side of the freeway. I turn the car off and turn it back on and make it to work. I get to work and what do you know, my car is back leaking again and the check engine light is back on. The next day I take it straight to the dealership. You're probably wondering why I didn't take it back to Pep Boys, After dealing with my car stopping on the side of the freeway, I just didn't trust them to fix whatever was wrong with my car again. So to make a long story short, the exact same thing that Pep Boys "Repaired" was the exact same thing that the dealership had to replace, but for way more money. I was pissed. So I just let the dealership repair my car. Picked up my car and called the manager at Pep Boys ( Juan Morales ) and told him what happened. He asked me "Why didn't I bring the car back to them?" then I told him that it started to leak again, and he says "Well it was leaking a lot when you brought it in to us." In my head I'm like, "THAT'S WHY I BROUGHT IT TO YOU GUYS TO FIX." I don't want to make this any longer, he asked for the invoice from the dealership and I'm thinking cool he's going to be a good guy and take care of me, boy was I wrong. After sending him the invoice, I didn't hear from him again for a week, and I had to contact him. He says he's waiting for his AREA DIRECTOR to respond, that was MAY 20th, its JUNE 20th and I have yet to hear from an AREA DIRECTOR OR JUAN MORALES. Contacted him via text May 23rd no response, same on June 14th, no response. Don't act like you're going to help take care of the issue and don't take care of the issue. I really really didn't want to do this but JUAN MORALES handeled this situation super unprofessional. So I'm not saying don't go to Pep Boys, I'm just saying if you do go, don't go to this location. read more

robert and scott were honestly amazing!! I came in with a problem with my tires that I got fixed somewhere else and he heard me out + gave me a good pricing on my alignment and another problem I had, both of them were kind people and helped me out with a good price honestly the best guys they deserve a raise read more

I have been going to this shop for 30 years. They did some conversions by building a new customer service center. However, the service manager would take the orders from the customers in the past but now they have secretaries taking them. I was told I needed new wiper blades and air filter during oil change but I just replaced those recently. There is something strange going on at this location with the change in management and personnel. I am going to need to go somewhere else. The good news is there are a few auto places right nearby like PK auto. Like I said. Something weird going on here. read more

THEY RUINED MY WHEEL STUDS and now they want to charge me $534 to replace them. I came in a couple month ago to get new tires. Came in today to get them rotated and found out one side of my car wheel studs were damaged. I never been to any other tire shop other than them. Who ever installed my tires obviously didn't do a good job and I won't be coming to this shop anymore. BEWARE if you get tires at this location they might damage your wheel studs and you won't know until next time you get serviced AND THEY WONT OFFER COMPENSATION because "i hAvE nO pRoOf I dIDnT gO sOmEwHeRe eLsE" Understandable but fuck you for ruining my studs Fr I'm taking my car elsewhere where technician will actually care about what they're doing to the car and I'm not getting overcharged ‍. read more

Came in with four tires running low not lazy just don't have access to a compressor.Walked in and asked about service and the very nice lady at the counter told me to pull around. Park in the spot they told me to and in less than a few minutes someone came out. Overall less than ten minutes and I was back on the road. No charge other than the tip for the work. read more

Been here before to get a flat tire fixed and today got a last minute vehicle inspection. Giselle was incredibly helpful and kind!

I am a car guy that loves my cars and trucks, and normally am reluctant to bring my vehicles to anyone - choosing to do all my own maintenance and repairs since I am so picky and often find myself underwhelmed when others handle my machines. My truck had some serious issues recently I could not tackle so I took it over to this location as it is within walking distance from my house. Charly and his team went out of their way, well above and beyond the extra mile to ensure I was completely satisfied with the repairs.. and the way my truck drove and handled was better than ever after they completed the repairs and then performed an alignment and balance on my finicky lifted 4runner! It is hard to find some one that truly puts the customer first and does whatever it takes to ensure the job is performed to my expectations. Charly and his team have made me into a customer for life, and have already gone back to this location for more service.. It is nice to take a break from all the wrenching and leave it to the pro's from time to time I found out! Thanks a bundle guys! read more

Pep Boys - Normally this thing is tough to get aligned and balanced properly! - Auto Repair Near Me - Anaheim, California

This is the most pleasant experience I've ever had with Pep Boys. After a horrible and grueling 6-day ordeal with Pep Boys Fullerton--I had to deal with Fullerton's pettiness because they "fixed" my regulator and messed up my door causing it to not be able to open the door from the inside of the car. I was so fed up and didn't wanna come back that I'd rather have a busted door and have to roll the window down and open my door from the outside than ever have to put up with them again. CONVENIENTLY after 30 days--the regulator that was "fixed" by Pep Boys Fullerton collapsed. Then came Pep Boys Buena Park with Sal and Charly. I know what you're thinking--why the heck would I go to the same company that messed me up in the first place? Because it was recommended to me by my oil-change guy down the street! He spoke so highly of Charly I just had to give it a try. I had low expectations coming in and was worried I was gonna get turned away or treated poorly but both Sal and Charly were super nice and accommodating. Not only did they fix the busted regulator, they went ahead and fixed the door as well AAAAND!!! Whatever grease stain it was that Pep Boys Fullerton left on my driver side door was long gone! They even freaking cleaned the door's cloth interior! I can't express just how delightful this experience is--especially for someone who doesn't know anything about cars. So, thanks a million Sal and Charly you guys are the real MVPs! read more

Pep Boys - Goodbye grease stains! - Auto Repair Near Me - Anaheim, California

Have brought my vehicles here for regular maintenance thrice already and each visit has been very pleasant. Customer service is great. Aways straight forward and informative as well as helpful. Willing to give recommendations without the feeling of a sale needing to be made. Vehicle service is always quick and to completion. Mechanics and service people are very attentive not only to their customers but to the vehicles they work on. Highly recommend and definitely returning. ( Especially since they were willing to do the work last minute. ) read more

Pep Boys - Waiting area of Pep Boys off of Lincoln and Beach Blvd. - Auto Repair Near Me - Anaheim, California

I came in to get my two rear wheels replaced for my 2016 Dodge Charger George was very nice to help me he assisted me quickly and was very respectful it was very busy and he make sure he took care of me I will most certainly be coming back to this location ask for George he doesn't disappoint . also had a lyft inspection and George was very kind to get me inspected right after my tire replacement They saved me time thank you George for going the extra mile. This location does get busy so make sure you schedule an appointment prior to coming to the store. read more

Pep Boys - Auto Repair Near Me - Anaheim, California

Good service friendly and efficient we did wait for a while but overall good service hours are convenient

I wanted to make sure that I did a review for Pep Boys in Anaheim off of Lincoln. I came in because I had a slow leak. They patched my tires for me but after I left, my tires were shaking so I came back 2 times to get it fixed.. I was not happy about that but when I came back Joe and Darwin could see I was not that happy but they were very professional about the situation and they fix my car would I come back absolutely.. read more

This place was is very shady.. Been to Pep Boys for decades and the brand in general is good, but this specific stores employees are very rude and up charge for services. Every single time I've came here to this store they always give me different prices for the same parts and they never have a reason to why the up-charge in price... The main issue I have with this shop is that the reps always treat the customers like they are bothering them and that the Cx's should be grateful for the mechanics to even take time out of their "busy-day" to do work on our cars... Makes me sad to think about all the people they managed to pull this crap with adding more stress to a already stressful situation... This place is not going to last if they continue with this unacceptable relationship with the community. My advise is to not bother coming here because they are the perfect example of the horror story's you hear about mechanics preying on drivers stress and unawareness. read more

Had issues with my tire, came in for an inspection and got the worst customer service. Richard was not receptive or willing to work with my car's warranty insurance and was extremely rude. Any other tire shop would do a better job at customer service. read more

Jorge and his team were amazing today! Jorge made sure to lay out all my options so I'm sure I got a great deal and exactly what I wanted. He really went above and beyond to get my tires done quickly. Car is running great! Thanks so much! I've found my new go-to spot! CALL to make an appointment so they can give you a realistic timeframe. read more