I have brought my F150 here multiple times and every experience has been great. I never have enough time and they are always efficient, communicative and return my vehicle complete quickly. I love the app and emails. The reviews that are negative do not make sense...know the value of the service. I have brought my truck here for tires, basic maintenance, smog etc. I do not expect them to troubleshoot complicated issues quickly. I will keep bringing my vehicle here for friendly, fast, effective service. read more

I came to Pep Boys for a simple tire installation on my 2025 Honda Pilot Trailsport -- tires I had purchased through Tire Rack and shipped directly to this location. What followed was one of the worst consumer experiences of my life, involving an unnecessary $2,247 repair, discarded property, and damage to my vehicle that required a Honda dealership to diagnose and document. My vehicle drove flawlessly for hundreds of miles before Pep Boys ever touched it. During the tire installation, they informed me my wheel hub was damaged and needed replacement. I was under time pressure with a camping trip the following weekend, so I trusted them. They told me they would source OEM parts directly from Honda. The total? $2,247. What I got instead: 1. MY TIRES WERE DISCARDED WITHOUT MY CONSENT. I had planned to sell them -- they had significant tread life remaining. Pep Boys threw them away and told me it was too late to recover them. That is not their property to dispose of. 2. THE VEHICLE WAS RETURNED TO ME DAMAGED. When I picked up my car, the dash was lit up with multiple warning lights and error messages. I could not change drive modes, AWD was non-functional, and I could not even open the power tailgate. When I raised this with Pep Boys, their explanation was that the car was behaving as if it had been in a collision. That is not an explanation -- that is deflection. 3. HONDA CONFIRMED THE DAMAGE AND THE DECEPTION. I took the vehicle to the Honda dealership, where an inspection revealed the hub replacement had been performed with poor workmanship and -- critically -- non-OEM parts. Pep Boys explicitly told me they were sourcing parts from Honda. That was not true. I came in for a tire mount and balance. I left $2,247 poorer, without my tires, and with a damaged vehicle that required dealer intervention to assess. I have never been such a clear-cut victim of incompetence, dishonesty, and disregard for a customer's property and safety. I am formally requesting that Pep Boys corporate review this case in full. I have documentation from the Honda dealership confirming the findings above. This is not a complaint about a bad experience -- this is a complaint about conduct that caused real financial harm and left my family driving an unsafe vehicle. read more

My a/c stopped working. It was blowing hot air. I found this coupon online for Pep Boys for a/c system evaluation for $9.99. I took my car in today. They evaluated my entire a/c system. It took about 2 hours. Mr. Raul was able to tell me exactly what was wrong with the a/c. He was very transparent and he gave me a printout with everything we discussed in writing. You can't ask for anything more. I appreciate that. Thank you Mr. Raul. Now I know how to proceed. read more

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Be Aware! I went online and obtained quote for new battery for my car. The quote includes Battery plus Installation of about $50 including AAT (Additional Access Time) charge and Core Charge, which seem very good price. I then called the shop to confirm the battery and installation cost. The Service Manager told me the installation charges is $200. I asked him why the price so much different from their website and he said he doesn't know. He said replacing battery on my car required battery registration/programming and I asked him how much this cost and he said $19.99. Well! if this cost added to the on-line cost only about $70 installation and NOT $200 as the Service Manager quoted me. It seems like the on-line rates are out of sync with the local shop. read more

My windshield wiper fluid was running low. I called pep-boys close to closing time and spoke with Gilbert. He told me to come in and they would take care of it. Great service and super friendly. read more

5 months later and still no response . Just another dishonest shop ripping people off and not fixing the issues we bring it in for . No proof tha it was the "rear main seal" which is the most expensive repair to do apparently and the leak isn't even dripping where that would be at . I tried getting my money back but didn't work out cause of whatever I had to sign before the repair I did . Scammers read more

Don't take your car here they've tried to get my wife to do services her car didn't need they requested she get her brake fluid flashed and replaced when they already did it in November and requested they do a coolant flush when we just replace her thermostat and did a coolant flush already 2 months ago. read more

Had some previous problems getting my car fixed for a week. Raul got on the phone and helped me out immediately. Within 24 hours my car was running again. These guys over here are great, professional and trustworthy. read more

I came in due to a flat tire. I was asking basic questions and employee was very rude & responded with smart answers. I was told it was going to be over an hour wait. Went to a near by tire shop & got my tire changed in less than 30 mins with no ride employees. Male was tall with a beard. During moments of frustrations as a women, we do not need any sarcasm. read more

We had them look at our brakes . They said we needed new calipers .this was done in April 2025. It is now December 2025. They screwed up our calipers. Damaged the brake fluid lines. We are now paying $1800 to have them done correctly at the dealership!! We paid pep boys $1000! DO NOT GO TO this PEP BOYS Santa ana canyon Anaheim, ca!! read more

Took my car in for a general tune up and service got charged 1800 for a valve cover gasket a n d fluid swap they broke the tranny motor fuse off of my j.case and left it out and left oil shooting out of my oil filter housing worst place ever if I could do negative stars i would read more

Had the pleasure of working with two men named Ricardo and Gilbert .. as a naive girl distracted with her kids and knowing nothing about cars I'm sure they could have told me anything and I would of just paid it trusting them however they were honest let me know it wasn't even that bad what I needed They were super busy but I told them my situation of not being able to leave the car overnight and they got me my car back within 4 hours I appreciate that they were patient since again I don't know anything about cars and I was doing my best to explain my concerns and ask questions they didn't make me feel dumb I feel I was treated fair the lights r all off the car I made it home safe and I feel happy n thankful cuz driving around with three kids n the pouring rain with all these lights on made me nervous read more

Javier saved my friend's tire. Man can patch and fix anything. Give this man a raise. I'd come back to have him fix both my car and also my life! But fr awesome customer service and skills from this guy! read more

Every front desk technician giving different prices. Normally higher. I do not recommend this location due to cost increases every times.

I took my car in to replace the intake boot. I was told that my right headlight wasn't working so I asked them to fix that as well. I then asked them to fix the visor on the driver's side, which they did. As I took my car back, I realized the lights inside the car were not working, so I called Ricardo back right away. He explained that it couldn't possibly have anything to do with the repairs they did, which I was ready to understand at this point. It seemed odd but it could happen. He could have been more helpful instead of denying it in a way that insinuated that I was lying somehow. The last straw was when I reached home and saw the audio button missing. That was it! What are the odds really? The first thing I do when I get in my car is turn my audio on and I would have noticed if the button were missing. I took the car back right away. He wouldn't acknowledge that the button went missing while the repairs were done. He didn't have the courtesy to check the lights or see how the button could have gone missing. He was adamant in his denial despite me asking if he thought I was lying. My car is old and I really wouldn't have cared if they would have told me if something had accidentally happened. It happens but the fact that he was so unreceptive and rude that I felt I needed to leave this review. Why would I lie about that? I have always gone to Pep Boys and I have always had good courteous service except this time and it will the last time I will go to this PepBoys. The customer service was horrible, rude, and discourteous. read more

I made an appt at this location just to see if they could figure out the noise under my car. Small thump scratching noise. Surely thought it was front brakes, wheels, or something worst. It was such a hugh relief that when Technician Abraham found and fixed the problem within 30 minutes. A socket had been jammed inside front engine area. It had to be from Sams club auto service, when I had a dead battery in parking lot. So choice but buy and their techs installed it. I pray their error will not have cause future damage. Thank you Abraham you made my day with his expertise and professional manner resolved the problem quickly! I will definitely be returning here for my car maintenances. Yes,I recommend this location!! read more

The website states tire rotation is for free. When I came for appt there was a charge $35 charge. read more

Pep Boys - Pep boys Anaheim hills - Auto Repair Near Me - Anaheim, California

Came in 20 minutes before closing for a flat tire repair. Ricardo and Raul had us in and out just before closing. Great customer service and will recommend. read more

Dishonest, so glad I got a second opinion and saved hundreds. Sad that I've trusted them before and lost hundreds. Won't be going back ever again. read more

Had my oil changed Monday. Noticed an oil slick in my garage the following morning and took it back immediately. They said it was a loose drain plug, that they fixed it and I left. Today, Wednesday, I once again had a considerable size puddle of fresh oil where I park. So I am here for the third day in a row. They act like, "oh well". Horribly incompetent. I am glad I noticed it was leaking otherwise my engine may have been ruined. read more

Staff is very kind and helpful, but I have a genuine concern about quality here. I came in for a new set of Kumho tires on July 5th, 2024 for my 2021 Honda Insight, and received what seemed like a great deal... yet I have had nothing but trouble with these tires. Within the first couple months, one tire inexplicably ruptured on the highway (the inside wall was shredded). My car immediately lost efficiency of almost 10 miles per gallon (Hybrid, from 50mpg to 40mpg average). And to top it off, when I returned for routine maintenance on May 20th, I'm told my tires are already worn down and need to be replaced soon. . . I live in Southern California. I drive very carefully and in good weather, always trying to stretch my mileage with gentle braking and accelerating, and they say the new tires they just installed for me already need replacing? Unbelievable. 13,000 miles and 10 months is all they're good for? (They advertise 45,000 miles online!) So, given the flat tire, I had to buy 5 tires over the year, lost a ton of fuel efficiency, and am told I need new tires again 10 months later. I'm not convinced the job was done right the first time. If it was just one, I'd think it was a manufacture's defect. I don't have the budget to buy new tires every year from these people. read more

Dishonest and predatory service!! I went in for a simple oil change and tire rotation, which I clearly stated when dropping off my car. Without asking or getting my approval, they went ahead and rebalanced my tires for $20 each something I never requested or needed. When confronted, they claimed they had to "tack on" the extra charges since the work was already done. That's unauthorized service and completely unethical. It's frustrating how often places like this try to take advantage of women, assuming we don't know better. They also got mad I didn't want to be upsold on an extra $149 package. I've never experienced such shady, manipulative behavior from a shop before. As if that wasn't bad enough, they connected personal devices to my vehicle without my consent, giving them potential access to my personal information If you value honesty and transparency, take your car somewhere else!!!! read more

I had a great experience at the Anaheim Hills location. I needed new tires and was able to call to get the information that I needed and make my appointment. When I arrived my son called to let me know that he got done with practice early. They were kind enough to push back my appointment by 20 minutes so that I could take him home. The car was done in the time frame given and I am a happy camper. read more

Warning!! Pep Boys will cause extra problems. First, I have to say, the service was very fast and the service providers were all very kind, however I stopped going to Pep Boys years ago because they would fix an issue, but always seemed to cause others. Well, recently I stopped in again in a pinch for a new battery, they changed my battery quickly, but in the process shorted out my front light panel which costs $1900 to fix. They are quick, but careless. I would avoid taking your car here. read more

Asst Manager Ricardo needs improvement on his performance he lacks efficiency with customer service for basic services such as an oil change or a flat tire etc a 2 hr plus wait is unacceptable. Though an appointment was made my car was parked for an hour before I asked when my car was going to be serviced. Ricardo's respond to my concern was, everyone else here is waiting! Really are you kidding me. I came in the day prior and made an appointment with Gilberto who was professional and I expected my car to be serviced at the time I reserved the appointment for a $150 oil change you bet I expected it to be serviced on time. Based on prior complaints this is the store's common practice. Corporate needs to reexamine their management team at this site specifically Asst. Manager Ricardo who can care less about customer's time and concerns. Get it together Pep Boys read more

Professional staff. I came in last minute due to an issue with my tire. They assisted me promptly and were very kind. Thanks Guys.

Amazing team had a emergency with the car and the saw my urgency of needing to pick up my kids they were able to get my oil change and and tires replaced quick , they gave me numerous options as far as pricing on tires which was a super plus thanks to Gilbert , with my experience in customer service, I know there manger definitely is training them the right way read more

Pep Boys - Auto Repair Near Me - Anaheim, California

I would never recommend this place to anybody and I would stay away from this place. They are thieves. I took my car there. It was the only place open when AAA towed it. It was my gearshift just accord and a knob. They said it would be $800. I said I can't do that then they said we can put a new cord and a temporary thing it'll last you a few months you'll be safe. I said I need my safety. Are you sure $187 Then he dropped it down to $80 and something else I don't know why Two days later I was at my job and my car gear. AAA came again. He went under my car and it was a tow service amazing and said they didn't replace anything. They didn't even touch your car. They put a little screw to keep it on so luckily I work for Vons grocery store and I had a customer had a place. I took it there $200 in less than one hour. He did it and he said they never replaced anything , it was the same cable from when I bought the car that's fraud that's endangering my life. I can't believe people will do that for money. He took my $80 only said they replaced it. It should last me a couple months to get me by they replaced nothing I'm so horrified that corporation because it's Pep Boys corporation would risk peoples lives and not do anything and cheat them out of money. That's disgusting to me. Be aware everybody out there that Pep Boys and Anaheim Hills are frauds. !!!! read more

We ran into this Pep Boys to get the battery for my son's car. I think the wait and service were on the average side. Although the retail store was closed, we were still able to get a good quality battery. This Pep Boys location is really convenient, and I think this would a great place to get an oil change! read more

Pep Boys - Auto Repair Near Me - Anaheim, California

I like to bring my car here for an oil change and free tire rotation. This time I also had an air filter installed and was charged $20 labor. I thought they would do a better job than me but no it was the same. I have difficulty closing the cover completely. The oil change took less than 30 minutes and I was on my way. I paid with apple pay. Too bad the retail store has closed though. read more

Pep Boys - Auto Repair Near Me - Anaheim, California

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I bought lifetime alignment for my car and when i bought this plan they didn't mention that all works in the car needs to be done at our shop and after almost 6-7 years they gave me excuse that i have done some work outside so my life time alignment program is gone. And when i brought my car here to check for tire sensors they recommended to change tires and i told them to replace and that time they didn't mention that they are not going to do alignment and after replacing new tire they called me to pick my car and that time they told me My concern to write this review guys ask for a copy before you purchase anything and keep it in record. Very bad experience this time. read more

Pep Boys - Auto Repair Near Me - Anaheim, California

Had an 11:30 am appt, I was told I'd be called in an hour and it should take 3-4 hours for I needed done. After 2 hours and nobody answering the phone I went back and saw my car hadn't been moved. I was told it would be an additional 3 hours, so another 6-7 hours, and it was 1:30 pm. At this point, I have no faith it would be done before the end of the day and I need to get back up to Lake Arrowhead. I said I don't have that much time and they were more than happy to give me my keys back. Great, I planned my day around my brakes getting done...why do they have appointments? read more

I came in to get an oil change, no prior issues with my car, and immediately after leaving, my car had issues bad enough to where I now have to take it to the dealership. I returned to the mechanics to get help with the issues and they couldn't explain what had happened, nor did they take responsibility for the fact that they obviously caused the issue with my car. Do not come here! read more

Gilbert gave me hook up 25% off. Very professional service plus reasonable service. Definitely coming back. read more

Loy, Leo and Robert are great, but we will no longer be coming to Pepboys. Even tho the website said they price match Ricardo, told us they would not. It's not the first time that we felt scammed by this company. read more

Visited the shop to have my tire checked due to a nail puncture. The service advisor informed me they couldn't repair the tire because the damage was near the sidewall. I inquired about a temporary fix, and while the advisor recommended a new tire (which I understood), he also mentioned a technician could potentially do a side cash deal to fix it. This confused me. I decided to seek out a more reputable establishment. read more

Pep Boys - Tire - Auto Repair Near Me - Anaheim, California

Awesome service and personable. Jesus and his team helped me remove my stuck (swollen) lug nuts and replaced them with ones I had purchased with practically no wait on a Friday evening. I went to them for brakes earlier in the year and they did an awesome job too! read more

Ricardo provided great service! I usually prefer to book an appointment but I needed immediate service since a huge nail was in my tire. I called in, he asked what kind of service I needed, I told him about my situation and how I was only able to get my tire replaced during my lunch. Ricardo assured that he'd be able to get me in and out even without an appointment. When the service was completed..I had spare time to get myself lunch. Just wanted to say my thanks to Ricardo! read more

Raul was great, helped me out with patching a flat tire. Very honest and helpful. Raul showed me the tire and explained what went wrong and offered options on fixing it. I will definitely be back in the future with any automobile needs. read more

I have had great experiences here. I have brought two cars here and I feel I get honest feedback and no one trying to take advantage. Sometimes I am surprised by the price because I had a higher amount in my head. I will continue going here and thank you to this pep boys for having integrity and being honest. Prices are fair and the customer service is straightforward and getting work done. Thank you read more