Came here to obtain a birth certificate. At first I was very much confused because address takes me…read moreto valleywise health comprehensive center but there were signs once I walked into the building. Vital registration is on the second floor, once you get there you fill out information on a kiosk and then they ask you to wait in lobby until you get a text or call to come to a desk. Employees were friendly and helpful. Process Was quick and was able to walk out with a birth certificate within 30 minutes.

This building holds a few government/medical l services. Had to get birth certificates for our…read moregirls. Had original, but they get new ones once adopted. Not my first rodeo, and I never knew of this with any of our children. Oops Enter building. Head right. Walk to the elevators on the right. Press the tiny square button on the right. Easy to miss. You'll head up the the second floor. 2R. Once on the second floor you'll walk out the back door of the elevator. You will need a drivers license or government form of ID. You'll fill out your request via kiosk. Put in a cell or email and they will call or email you when ready. When the application asks for the birth parent's info thrybreally want yours. Kiosk isn't the greatest to use as it has glitches. Just take your time and you'll make it through the systems errors. We were in and out in a jiffy. There is even a small cafe.

We came here to take a tour of the fire station with a Cub Scouts den. Our den leader called ahead…read moreto arrange the visit. This location was gracious enough to open their doors to us. This station is the largest fire and EMS station in Peoria. The station name is technically Gene Mason Fire Station No. 1. Out front is a memorial. As the largest station, they have the most engines. Included is a ladder truck. Interesting fact. There is a way firefighters can attach to air while at the top of the ladder. This way, valuable time is not wasted with them coming down the ladder when their tanks get low. The ladder truck carries the spreader, a.k.a. jaws of life. In the City of Peoria, fire stations are not only fire stations. The fire station are fire and EMS. EMS, or emergency medical services, makes up approximately 80% of their calls. Here, all fire fighters must also be trained EMTs or paramedics. On top of medical services for humans, their trucks carry a small emergency medical bag for pets. This bag is only for extreme emergencies; when a pet is trapped in a fire. Otherwise, pets need to go to the proper veterinarian office.

I'm out in the San Tan Valley and Florence area. Epcor bought out Johnson Utilities in 2021 which…read morewas a very bad company. Epcor hasn't made it any better. The water quality here is so bad we are afraid to let our dogs drink it. The fees are pretty high for water, but that's not my main complaint. My main complaint is the customer service. They are all useless. If you call customer service, they clearly don't know what they are doing. I got shut off once because we could not afford the $250 bill because I am disabled and my wife's hours were cut. Sure, that's partially on us cause we couldn't afford it, but they didn't really work with us to help us pay it either. After we were able to get the money to pay the bill, (they make you pay it online then verify the confirmation number over the phone). The lady told us the water would be back on the same day with no extra fee.. then later in the same call stated "Oh, there will be a reconnection fee now cause it's after 3pm, do you want to wait until tomorrow to avoid the fee?" No! I do not want to wait in Arizona summer heat to have my water turned back on! Also, their online chat does not work. It redirects you to wait for an agent, then disconnects you. So I used the message system they have on their site to complain about it and all they said was "we know it's broken." Then why is it still an option for customers? They push for customers to use it even! Also, whenever I use the message system, I don't get good answers back, they always state the obvious and don't address my questions or problem. Lastly, their website doesn't break down your bill when you want to pay, and for some reason a lot of the time it schedules the payment for the next day instead of taking it right out, especially on weekends. I feel like for such a big company this shouldn't be a problem. TLDR; Epcor customer service is frustrating as their reps are not very good and/or poorly trained, their online chat is broken, replies through their website message system only state the obvious, are limited responses, and are not helpful in any way. The online payment system is not efficient and could be better for such a big company.

Alex over at Epcor I guess is the king/queen of the facility after paying $700 told owe more to get…read moreturned on while having children oh we don't care sir I just paid you over $700 and don't care then proceed to hang up they need to fire Alex definition of scum

Miss Gaffrey was super helpful and assisted me with something I was having trouble with online, if…read moreyou get helped by her consider yourself very lucky!

I had to stop by Social Security to obtain a replacement copy of a form for taxes. I feared the…read morevisit because I didn't have an appointment but I really needed this document to complete taxes. As you enter, the security guard will go through any bags that you take in. He does ask if you have an appointment. I explained what I needed and he told me they could help without an appointment. Great! I was directed to the kiosk to check in and get my number for staff assistance. They were 5 staffers working. I noticed that service seemed fairly quick so I was hopeful the wait would be short. If the wait was long, I would have to leave for my other appointment. Numbers are called over a PA system and a board on the wall shows what number is being helped and which window. That's helpful. There is a last call for a number if you didn't hear the original call. About 40 minutes later, my number was called. I was quickly helped and received what I wanted. Not bad at all. Shared parking lot.

During a very difficult evening with my 86‑year‑old mother, who suffers from dementia and…read morealcoholism, the Peoria Police Department showed exceptional professionalism and compassion. The 911 operator carefully listened to my concerns, honored my request for a silent response, and clearly communicated the situation to the responding units. Seven officers and several fire department members arrived and handled everything with patience, kindness, and respect, taking time to explain what they were doing and to reassure our family. A special mention to the female officer who gently spoke with my mother and helped calm her down--her empathy made a huge difference. I would also like to give a heartfelt thank you to Sergeant K. Scheideman for his calm, steady leadership throughout the incident. His demeanor set the tone for the entire team and turned an overwhelming situation into one where we felt truly supported and cared for. I am deeply grateful to the Peoria Police Department and highly commend them for their service.

Kyle in the property dept was very helpful when I was trying to get my husbands work phone back…read moreafter his coworker accidentally took it and it was booked into property. Hopefully we won't ever have to see each other again in the future but I do appreciate everything he did to get it back to my husband!

I cannot imagine a worse experience. Avoid this location at all costs. I had an appointment for a…read moresimple marriage name change for which I FILLED OUT ALL THE INFORMATION ONLINE, yet was told the appointment wouldn't help. After waiting an hour in the general queue, the staff was extremely rude, passive aggressive, and entirely unhelpful.

The office is centrally located on 7th Ave and has convenient parking . I would visit this…read morelocation if needed. However, since the pandemic much has changed and this 2025 a lot more has changed. I was very disappointed with my last visit 2weeks ago. They have a sign posted (registered appointment line up here (left side) and non registered appointments line up here (right side). I drove a senior to the office and there were no lines, she only needed an award form. The representative on the phone said go in and explain what you need. To our surprise and dismay both security officers turned us away and said go online and make an appointment. One of the main issues is many seniors are not technology savvy and need a human being to assist them. Immediately I had to call SSA, wait 15 minutes (thank goodness), to ask the representative to mail her the form needed. I will say it has enough security features / barriers inside that you can't just walk in. The Front office security definitely needs to show a little more respect and kindness and towards people in general entering the office. Yes, I know they run into people who are aggressive, upset and have bad behavior but they should not taken that attitude towards everyone else who arrives for assistance. Sadly the government is starting to make all federal agencies worse. Jesus help us