I scheduled an appointment the third week of March for a trailer hitch purchase and install for the…read morebeginning of April. I got there and the worker said "they tried calling you, but couldn't get through to leave a message because it asked for a signature ID, but your part is on back order." I told him nobody called me because my phone never even rang. Then I said they could have emailed or used the texting service I signed up for and he stated they do not have access to that. He told me my best option is to go to Craigslist and buy a used one and bring it in and they will install (which another UHaul store said is against their policy and they are not to install 3rd party hitches). I told him give me a refund and I'll go elsewhere for the hitch. I found a hitch at another store down the road, called back for an install appointment and they doubled the labor because it wasn't their part, even though he suggested it. The customer call center told me I'm not going to get another price if that's what I'm trying to do. Horrible all around.

Manager Tommi Lynn has been great each time I have rented. Good customer service is dying in this…read moreworld, but Tommi Lynn is an exception. Tommi Lynn multitasked and helped several customers at once so that no one had to wait too long. Cheerful, helpful, skilled. Very much appreciated the service.

These folks are great. I had to rent a vehicle while my car was being repaired, they were so…read morehelpful and the prices are cheaper than other car rental agencies. I had to rent a vehicle for two weeks, and they were able to accomodate me without a problem. I will definitely use them again if I should ever need a rental vehicle. Thanks!

UPDATE: One Bad…read moreApple doesn't completely spoil the barrel, however, it almost does. I have rented from We Rent Cars and Trucks on multiple occasions because they have well-maintained vehicles at highly competitive prices. On multiple occasions I have encountered a man who works there who simply doesn't understand customer service and basic professional conduct. He has been extremely unfriendly and very unhelpful to me, and I have observed other customers experiencing similar interactions with him. When I was there the last time, I explained to him that I would like to change the card on which the charges were placed and he responded in a very negative and angry way. He said to me at 7:53 a.m., "Well you're going to have to wait until 8am when Lisa gets here." I replied to him by saying that there was no need for rudeness and poor treatment of a customer who simply wants to pay a different way, and that waiting 7 minutes would be no problem at all. My comment was met with anger and a great deal of eye-rolling. This business may rent cars and trucks but they must also provide customer service in the process of doing so. Except for Lisa, who is very friendly unprofessional, most the other employees with whom I have interacted here have been less than accommodating and conduct themselves seemingly without any manners, most of all the Male employee references earlier. I wish I could understand what goes through the mind of a rude employee in 2020 when anyone can post reviews about their experiences, thus mirroring the truth and asserting accountability into the equation. I will figure out the name of this employee and post an update soon. Ironically, one of the male employees helped me retrieve my box cutter which I had dropped in a crevice of the cargo van I had rented. He tried with several tools, but in the end the 12" vice grip pliers I provided did the trick. Strange how one or two of employees will go the extra mile for you here, and the rest of them seem to be total grouches, one much more so than the rest. FROM 2 YEARS AGO: My experience involved an interaction on the phone. The rep said that no amount of money was sufficient for renting a car without a credit card. Debit cards are not accepted regardless of how much balance you have in your account. The rep even refused to consider a cash payment in excess of the total value of the car for a 48 hour rental. He wouldn't rent a $7K vehicle for $10K in cash or debit card hold. This defies logic. There is no reason to refuse an offer like this unless you just don't understand basic business. Additionally, the rep was far from courteous on the phone.

Worst car rental experience ever!!! They provided us with a vehicle with bald tires. This was a…read moremulti day rental being used to drive from Pittsburgh to Philadelphia. Didn't realize the tires were bald till we stopped to get snacks for the road trip. Then had to get a replacement vehicle as this was unsafe to drive. The roadside assistance people routed us to three separate locations to get a replacement car. Why three? Because the first two locations were closed. Not only that the first location was 3 hours out of the way and in the middle of nowhere. The second location was almost on the way but closed the third location was about an hour out of the way but thankfully had a car that was safe to drive. We lost a full day of travel due to having to find a replacement vehicle. And due to rain we had to drive slowly and/or pull off the road for heavy rain. We spent almost 5 hours on the phone trying to locate the replacement vehicle. We incurred extra expenses due to the gas needed for the unplanned driving and the unplanned hotel stop. This vehicle only had 40000 miles on it. The tires should not be this bad. So what does that say? The tires have probably never been rotated, the car has probably never had an alignment, and obviously the tires were never looked at! Absolutely avoid this location. Your safety depends on it.

Reservation for truck useless. Customer service don't understand English and blow BS smoke at you…read more Tell you they'll contact you to find a truck after confirmed Reservation has no truck. Rented through U-Haul at high cost because of last minute reservation, but at least everything worked

2026 Subaru hybrid premium called and a hitch install two days notice quicker than estimate time…read moreeverything works great and it looks phenomenal Highly recommend thanks Bob

After leaving an appointment with no hitch receiver installed at another Haul shop U have likely…read moreheard of, I started googling for someone else to install a hitch receiver on a new vehicle. I stumbled upon Pittsburgh Truck & Tow. The owner was super helpful and responsive, and had a high quality receiver in stock. Not only did he have it installed in about 30 minutes (without a speck of dirt or debris to be found in my new car!), he adjusted my existing bike rack to fit the new, larger receiver. I have already recommended him to several friends!

WORST customer service ever. This place completely ripped me off. I dropped my car for inspection…read moreon a Monday after making an appointment few days prior to the weekend. They took my car and the mutual understanding was for my car to be fixed within a day. They kept lying and pushing me "INTENTIONALLY" twice a day and they were extremely rude. I did not take my car until Friday at 4 PM (SINCE MONDAY - FOR INSPECTION ONLY). Even after I took my car with new inspection stickers, my car was not fixed at all. THEY CHARGED ME ALMOST A $1,000 FOR BU*&%$IT STICKER. That's not even legal, I'M GONNA SUE THIS PLACE!!

I reserved a 16' box truck for the weekend so that I could move from Sheridan to Crafton. I show up…read moreat the pick up time and, NO TRUCK. Not just my truck, they had no trucks at all. The man attempting to help me was unapologetic and seemed more interested in talking about how he had to run the place solo with his buddy who was in the shop. I would look into renting a truck from anywhere else but here.