Don't hold you hat out on getting a rental truck even if you receive a confirmation. I don't…read morenecessarily blame this franchise location, but rather Budget Truck rental in general. I had a confirmed rental (although the confirmation email states in fine print that it's no guarantee of a vehicle being available). I showed up at the location at the confirmed time, only to be "walked" and told there wasn't a truck available and that "someone" in inventory was supposed to have contacted me. I left and made a reservation w/UHaul who actually guarantee to pay you $50 if a confirmed rental isn't fulfilled. To make matters worse, Budget charged me a $75 no-show fee even though they were the no-show. I had to call customer service and after about 5 min was able to get them to process a credit. Their initial response was that I was supposed to cancel my reservation. Go figure.

Alright, I'll admit that the staff are friendly and helpful, but that's where the praise stops…read more This place is a dump. The plate glass on the front door is shattered, the security camera is half pulled off the wall, the garage is a mess, as is the parking lot, and half of the shrubbery is littered with paper or is dying. The staff denied my online reservation, saying it was for another of their stores, but they gave me a replacement car. The problem was the tree sap or some other sticky stuff on the hood of the car. They tried to wash it off, but no dice. They didn't have any mineral spirits in the mess of a garage. Worse was that the windshield fluid was low, so the dashboard control drove us crazy until we stuck a hose in the reservoir to fill it up. Earth to Corporate: Are you listening?!

I was in need of a rental, I was able to rent a car from Budget without any issues. Processed was…read morefast and easy. Staff was very friendly and professional.. I will definitely use them in the future.

I was I need of a 7 passengers rental for a family trip and the vehicle I was given was perfect for…read morethe trip also the process of picking up the car was not long.

From start to finish, Fairmount truck rentals made my move as smooth as possible…read more Excellent service, very kind and professional staff, reliable trucks and unbeatable rates. I couldn't be happier with the price and the experience I had. I would definitely recommend it to everyone!!!

Uodate your hours please! I droce over and arrived at the door at 5:26 pm and the door was bolted…read morelocked with a gentleman sitting behind the counter waving at me saying that the store is closed. The hours on Google says till 6 PM. Told me to come back tomorrow. I was just going to drop off a payment by check but this gentleman didn't want to take it. If the place sincerely closes at 5:30 or earlier then please update the hours online so that people aren't wasting their time driving over.

Very smooth process Truck was easy to get and return,…read moreincluding preinpection with agent to verify condition

I LOVE ryder. They saved my life. I was screwed by UHAUL and they came in and totally made my day…read more Danny, my customer service rep, was soo awesome and helpful and did everything he could, even worked past closing, to help me. This place rocks. Will defiantly be using ryder for all my moving needs.

Reserved uhaul truck online. We were hoping to get a big truck, but they didn't have it available…read moreat the lot and gave us a downsized truck, which was perfectly fine bc we didn't have much to move compared to our first uhaul renting. This practice definitely wouldn't do if someone actually needed the extra space. What's the point of reserving onlinr then? The employee who handled our reservation was friendly and knowledgeable. He gave us the breakdown quickly since we already knew what to do. Clean bathrooms!! And right next to it they have a pile of recycled boxes you can donate or take for free, so check it out before actually buying boxes. They also have storage units out back, but we didn't check out the prices before choosing Extra Spaces. The locks sold near the computers are a couple bucks cheaper than at Extra Spaces too.

I'm astounded how does location stays in business?…read more I stopped in to check about renting a car dolly and I was told that they have it just call back to make the reservation and for a whole day. It's been impossible to get in touch with them. They don't call back like they say and they never answer a phone .

The staff in this particular U-Haul is absolutely atrocious, I rented multiple times at Timmy's,…read morethe pair always tries to give me the worst option out of all the rentals. The is extremely rude, I asked questions, they were attitude and when I asked why the attitude, they cursed me out canceled my rental. I should have listened to the neighbors telling don't go there Absolutely deplorable human beings

Based on the nearly-unanimous positive reviews on the U-Haul website for Timmy's Service in…read moreWestwood, I decided to come here recently to have a hitch installed on my SUV. Before I arrived, Timmy was really friendly and helpful on the phone, and even told me to come in without an appointment on a busy weekend afternoon. This is not a big operation and it seems Timmy does almost all of the work (there was a young helper there), so I appreciated it even more that he was able to accommodate me. Even though he was working on another car at the time I arrived, he took the time to come to the counter and answer a few quick questions for me. The hitch installation was perfect and he even spent a few more minutes with me afterward to clarify a few things I asked about. He threw in a little sarcasm with some of his answers, but that's OK -- I can take it. Oh, and the best part was it took only about 45 minutes. I went for some lunch at a local Westwood restaurant and the hitch was done when I returned. Couldn't have been easier. Cost around $160 total for the hitch installation and trailer wiring. (FYI, I supplied the hitch which I purchased elsewhere.) Thanks Timmy!

Gloria and Patrick took great care of me. I got a ridiculously reasonable rate given that I moved…read moreon the first of the month. Not only was customer service excellent, but Gloria and Patrick were funny and very personable. I did not wait long for anything and got very clear instructions. They close early on Sunday's, but they let you return the trucks and keys while the shop is closed. I would def go back to this location again!

I needed three 26' trucks for three weekends in a row on pretty short notice, and I thought my…read moresituation was hopeless until I called this place. Gloria hooked us up and helped us out. Can't ask for anymore than that.

I have rented from this location many times in the past. Recently I rented again and had the…read morepleasure of meeting a father and son team of Dan and Dan Jr. Great guys with a real interest in you leaving happy and delighted with their service. I have always liked this location as it allows plenty of space to park my own car while I am using a rental for my many trips. Thanks Dan and Dan for making my rental experience exceptional! Gary Veach

Staff was incredibly helpful and cars were very clean. Especially with everything going on during…read moreCOVID they make sure customers feel safe.

Convenient location, friendly staff and rental cost half of an airport car rental. No hardcore…read moresales pressure for extras. We were given a brand new Rave-4 as our rental. The train station is a 5 minute walk away. Take the train from the airport, get you car and off you go. Do the same when you return your rental. Just take note of their business hours when planning your trip.

Ms. Myers is a fair, honest, no nonsense, all business, entrepreneur who readily states the "fine…read moreprint" up front.