Reserved a truck online a week before I needed it. Showed up the day of the move - had to wait a…read morelittle bit because there was a line but no biggie. The older gentleman who helped me was funny, courteous, and made sure I knew how to use the truck and it's lift gate. A few signatures and I was on my way! I went to return the truck at the end of the day, refueled with no extra damage. The same gentleman who helped me that morning checked me in - he ran out to get the mileage and my total charge was less than I expected. A few signatures and I was out of there pretty quick. Great experience overall. Friendly service, low rates, and equipment that works... What's not to like? Will definitely come back for my moving needs, thanks Budget! P. S . Always check your truck for damage and safety issues before leaving, this is a given regardless of who or what company you rent from.

The things I could say about budget. Their customer support is a third party company. They have a…read morescript they can go off of and do anything to support our rental. The Serpentine Belt came loose and my husband lost complete control of the moving truck. Here's some info about this belt breaking. "If a serpentine belt breaks while driving, you will instantly lose power steering, the alternator will stop charging the battery, and the water pump will cease circulating coolant, causing the engine to overheat." We waited 9HOURS, for a "roadside assistance" operator to inform my husband and I know we could leave the truck and not sit there until the tow comes. 9 HOURS. In the desert. This is on top of calls to every number we could find that is associated with budget. A budget customer service agent threatened us that if we "abandoned" the truck. Budget would no longer honor our full coverage agreement. Our truck arrived after 11:00pm to our hotel. The only call we got today was from a roadside assistance worker who asked us "When can your truck be picked up." We let them know it was still full. He asked how long it would take us to empty it. Called Budget again and was told to drive the truck to a budget. No more calls to budget. This is the location we rented from. Called this location today and the woman who answered seems like someone who hates everything about her job and couldn't help because her manager was off until Monday. We were rescued and now we know to never use budget again. Thank you for coming to my TED talk.

Zach was awesome! Very helpful & friendly. Highly recommend this location they go above and beyond…read morefor their customers.

Climate controlled units are NOT climate controlled, in fact they're close to 100 degrees inside…read more The handle to the entire storage building broke and I was locked out of my belongings for 24 hours and U-Haul told me there's nothing that could be done about it... Oh and not once has the bathroom had toilet paper. Zero out of 5 stars if I could.

We had pulled in and originally had a great experience until my girlfriend and I were communicating…read morewith the staff member Raymond Williams and he specifically asked me to remove my girlfriend from the conversation when she was asking a question. Struck us completely by surprise and was very rude. Then insisted another staff member be present. This man seems well at his job and was very unprofessional for no reason. Will not be returning.

We needed a trailer to pick up some larger home project material this weekend. We ended up at this…read morelocation as it was centrally located to where we needed to be and were going. We had called ahead to see if they had a specific size in stock but were left on hold. We ended up making a reservation online easy enough, but wasn't the exact size we wanted. When we checked in we inquired if the slightly smaller trailer was available for us to switch to. The team was happy to oblige, but somehow we still ended up with the original size. Regardless, she'd was nice we got checked in easy, hooked up and price point was affordable for just a trailer. We got 24 hours and could drop off anytime before our frontal kick up time. Easy peasy! No issues and would visit this location again.

We have been renting 15 passenger vans from the Mesa location for many years and they are awesome…read more They have low rates and excellent customer service. The reason I decided to write a review this time around is because we lost a key to a van and Robert the store manager went way out of his way to help us get a replacement. We plan to continue to rent from Capps for many years to come.

I rented another van from them for a trip to cali- they cotinue ti kill it with the customer…read moreservice and low rates.

I am very disappointed to see that this company only has a 2 1/2 star view! I had reserved 2…read moreU-Boxes to be delivered from one state to another. I went into the Old Town Scottsdale U-Haul to take a look at the boxes in person to assess how many containers could fit in one. Tim L was the gentleman who helped me. He took me outside to show me two different U-Boxes. I had many questions, he was very patient and gave me an explanation of how it would work and even discussed how many containers should fit in the boxes. By the way, It was 106 degrees that day! He even recommended what padlocks to buy which I did purchase from Uhaul. Tim was so professional, knowledgeable, respectful and kind. When I spoke to the manager, Victor, he was just as respectful and kind. I definitely recommend this U-Haul. Great customer service! Thank you guys!!!

Classic U-Haul store. Trucks, trailers, hitches, boxes and everything else in-between. Store is…read morelocated on Scottsdale road just south of Old Town Scottsdale. Location has good sized parking in the back with lots of vehicles available to rent! Downside of this UHaul location is that it is a good size, and with this much traffic, it will appear that service is slow as majority of customers are here to rent a truck!

The team at Enterprise Trucks (Scottsdale) did a fantastic job helping make my move successful. I…read morewasn't totally comfortable driving/operating the truck, but had a reliable, knowledgable, and capable team that kept me out of trouble. I highly recommend renting a truck from this location. You will get excellent service and support for the vehicle. All the staff I interacted with were friendly and helpful.

Horrible we were hit and run my car totaled after getting hit by someone driving a Penske truck and…read morerunning from scene from Tempe location they wouldn't even check their inventory to see any front end damage on any of their vehicles.

awesome rental experience!! Truck I reserved was unavailable, so was upgraded to larger truck for…read moresame cost! Bonus! Truck was clean, well maintained and rode confortably. With AAA discount, was best deal in one-way unlimited miles moving! Will rent from Penske next time!!!