I needed to move my stuff from one airbnb to another and didn't want to do a lyftXL as we had 4…read morehours in between check out and check in and didn't want to rush pack an XL. I had to go into the store instead of doing their express pickup because I have a Texas drivers license. They did something tacky that I never seen before at any uhaul I been to and it was you must and have to provide a phone number of someone that HAS to answer or you can't rent the van/truck. I understand this is near the college and they want to make sure their equipment comes back, but what about someone who needs a van to move stuff to escape a domestic violence situation? After having to go through this long as hell pickup process, I finally got the keys to a newer shuttle van. Unfortunately it reeked of smoke and it wasn't even all the way full with gas but it was something I needed at that moment. I probably will rent from a different location instead of going back here.

I rented a truck for an out of state move from this location. Customer service was minimal and the…read morerental process was incomplete at best. Upon getting the truck, I was told that I would have 1//4th a tank of fuel, it did not (we have pictures as proof). After putting in gas, I was flagged down to be made aware I had a gas leak. After a 2 or 3 hour wait for roadside assistance, I was told there was a hole in the tank (we have pictures as proof). Apparently, it's common to have the gas syphoned from certain places with the vehicle being in an unsecure location. The mechanic (Uhaul roadside assistance) that patched the tank on site informed us of multiple cases such as this. In addition to low air pressure in tires and no oil in the truck. None of which was found out until already into the trip. Not to include faulty weather strips on the doors, which made the trip unnecessarily loud and uncomfortable. These minor emergencies delayed and postponed my arrival to Texas by 4 hours which put me at a huge disadvantage. This is by far the worst service I have ever received. Normal routine maintenance should be a priority when renting vehicles/trucks to customers. Should not matter if it was a quick local move or an out of state. Lives are at risk. I'm very unhappy and disappointed in my overall experience with this company. I've reached out to customer service to initiate a complaint/dispute. I sincerely hope a satisfactory resolution can be made.

Reserved a truck online a week before I needed it. Showed up the day of the move - had to wait a…read morelittle bit because there was a line but no biggie. The older gentleman who helped me was funny, courteous, and made sure I knew how to use the truck and it's lift gate. A few signatures and I was on my way! I went to return the truck at the end of the day, refueled with no extra damage. The same gentleman who helped me that morning checked me in - he ran out to get the mileage and my total charge was less than I expected. A few signatures and I was out of there pretty quick. Great experience overall. Friendly service, low rates, and equipment that works... What's not to like? Will definitely come back for my moving needs, thanks Budget! P. S . Always check your truck for damage and safety issues before leaving, this is a given regardless of who or what company you rent from.

Rented a 26-foot truck from this location for a one-way move to Texas. Approximately 90 minutes…read moreinto the trip the truck suffered a complete mechanical failure -- loss of power steering, throttle, and nearly no brakes -- forcing me to get the truck to the shoulder of the highway under extremely dangerous conditions. A Budget technician diagnosed the cause as a serpentine belt that had dislodged due to misaligned pulleys that were improperly calibrated before the truck left this location. The coolant level was also found to be critically low -- nearly empty. I was stranded on the side of the road for approximately 8 hours. During that time, Budget representatives repeatedly warned me that leaving the truck would be considered "abandonment" and a violation of my rental agreement. I made multiple requests for a replacement truck -- including calling Budget locations in Tucson and Scottsdale -- and was told none were available with no estimated timeframe for one. With my home sale having just closed and no truck available, I was forced to hire an emergency moving company at a cost of over $11,000. My household goods did not arrive at my new Texas home until 34 days after the breakdown. A formal pre-arbitration demand has been submitted to Budget's legal department. Rent elsewhere.

Climate controlled units are NOT climate controlled, in fact they're close to 100 degrees inside…read more The handle to the entire storage building broke and I was locked out of my belongings for 24 hours and U-Haul told me there's nothing that could be done about it... Oh and not once has the bathroom had toilet paper. Zero out of 5 stars if I could.

Double dipping overcharging giving us multiple vehicles with dead batteries, no compensation and…read morejust gave us a Uhaul with an empty tank and said it's not their problem so they charge customers if they bring an empty tank and then they give it at empty tank. What a double dipping Scammers.

I want to start by saying everything about this experience could have been worse…read more.. -I got to the store for my reservation and waited almost 15 minutes to even speak with anyone. Nesha helped me out and corrected everything someone named Jose did. This took approximately 45 minutes and I was extremely frustrated. I ended up coming back to the location to pick up an appliance dolly, which didn't help me in my situation. I spoke with Raymond who volunteered to help me out! We went back to my storage unit and with his help were able to move a huge centrifuge in with no problem. I really appreciate the extra effort and patience from both Nesha & Raymond. They turned a bad day for me around by being professional and polite. Thank you guys again!

I was there for a hitch installation. I left before even…read morebeing checked in. The employee seemed to be having a bad day and made a comment under his breath. "I don't even want to start a 3 hour job right now" (this comment is concerning but I can understand their point of view with current severe weather conditions in AZ) The manager (Raymond Williams) pulled the employee into the side room and decided to address the situation immediately. However, the manner in which the situation was addressed is concerning. I could hear the manager yelling and scolding the employee with a very harsh tone and profanity. The whole situation made me feel uncomfortable and I cannot imagine how the employee was feeling. I decided to cancel my service/reservation and state my concern; management should never speak to their employees in such a way. I understand not wanting to be out in the heat for 3+ hours and there should be some type of accommodation for the employees to deter any similar issues in the future. I don't understand management dealing with their employees in such a belittling way. When I tried to address the situation with the manager, he seemed to be irritated at my concern for the employee. I will not be returning to this location and hope that this never happens again.

We have been renting 15 passenger vans from the Mesa location for many years and they are awesome…read more They have low rates and excellent customer service. The reason I decided to write a review this time around is because we lost a key to a van and Robert the store manager went way out of his way to help us get a replacement. We plan to continue to rent from Capps for many years to come.

I rented another van from them for a trip to cali- they cotinue ti kill it with the customer…read moreservice and low rates.

Classic U-Haul store. Trucks, trailers, hitches, boxes and everything else in-between. Store is…read morelocated on Scottsdale road just south of Old Town Scottsdale. Location has good sized parking in the back with lots of vehicles available to rent! Downside of this UHaul location is that it is a good size, and with this much traffic, it will appear that service is slow as majority of customers are here to rent a truck!

I am very disappointed to see that this company only has a 2 1/2 star view! I had reserved 2…read moreU-Boxes to be delivered from one state to another. I went into the Old Town Scottsdale U-Haul to take a look at the boxes in person to assess how many containers could fit in one. Tim L was the gentleman who helped me. He took me outside to show me two different U-Boxes. I had many questions, he was very patient and gave me an explanation of how it would work and even discussed how many containers should fit in the boxes. By the way, It was 106 degrees that day! He even recommended what padlocks to buy which I did purchase from Uhaul. Tim was so professional, knowledgeable, respectful and kind. When I spoke to the manager, Victor, he was just as respectful and kind. I definitely recommend this U-Haul. Great customer service! Thank you guys!!!

The team at Enterprise Trucks (Scottsdale) did a fantastic job helping make my move successful. I…read morewasn't totally comfortable driving/operating the truck, but had a reliable, knowledgable, and capable team that kept me out of trouble. I highly recommend renting a truck from this location. You will get excellent service and support for the vehicle. All the staff I interacted with were friendly and helpful.

awesome rental experience!! Truck I reserved was unavailable, so was upgraded to larger truck for…read moresame cost! Bonus! Truck was clean, well maintained and rode confortably. With AAA discount, was best deal in one-way unlimited miles moving! Will rent from Penske next time!!!

Horrible we were hit and run my car totaled after getting hit by someone driving a Penske truck and…read morerunning from scene from Tempe location they wouldn't even check their inventory to see any front end damage on any of their vehicles.

Enterprise is an amazing car rental company. They never fail. They have great cars and amazing…read moreemployees. Enterprise came to the rescue when my car was in the shop at a Geico Auto Repair Xpress shop, Arizona Collision Specialists in Scottsdale. Dismayed at the situation I was in, my spirits had been lifted somewhat by the nice folks at the repair place. Little did I know how amazing this guy Taylor would make the rest of my day. It can be an overwhelming thing to stand in front of someone with your wallet. I also had a box of crap from the trunk of my car. "Yes, please. I'd like a car. I wasn't expecting to need one today." "Whaaat? You don't want to take my AAA card for payment?" [Headshake from me] With a sense of humor Taylor not only processed my paperwork, he did it efficiently. I felt confident that I'd receive the money held on my debit card once the car was returned. (My awesome insurance policy covers car rentals. So glad I have that!) Taylor was clear in his communication and lovely to interact with. Our walk thru of the car was quick. I did not feel like I'd have anything to worry about when it was returned. Every ding I pointed out was duly noted. The only negative thing about renting my car from Enterprise is actually quite funny. This gal is old school. Taylor started the car for me. I asked where the gas tank was, the lights, how to start the wiper blades and move the seat. Off I went. When I arrived at Sprouts I didn't think twice and pulled the keys out. ....or so I thought. After completing my shopping I sat befuddled in the car. I'm from New York. I've only owned two old used cars in high school, plus one beater of car I kept at my parent's house. So I'm sweating it out in the parking lot because this dumb girl did NOT KNOW HOW TO START THE CAR. Apparently you just stick the lock/unlock fob in. In defeat I called Enterprise and they walked me thru it. (No, you don't use the valet key. D'oh!) Keys are so passé. So anyway. Thanks Enterprise! Taylor made me smile. Thanks for helping me out!

So disappointed. I came here to rent a car while my car was repaired...for all of 2 days. AZ…read morecollision did amazing work on my car. What was not so amazing was when I was called in mid-September by Enterprise that I owed over $300 for having the rental for "10 days"! It took me 2 months to settle this ordeal. I called many times and was blatantly lied to that the refund was being taken care of at the moment we were speaking on the phone. I finally went in person 10/27/14, exactly 3 months to the day that my rental car had been returned to them, and got my $220 refund. If needed, I will take my car back to AZ collision, but will rent a car from elsewhere. Disgusted by the poor service; how many times does one need to call to get a refund on what's rightfully theirs?!? And then they didn't even offer any sort of compensation for the hassle I had gone through. This is not the way to build any kind of loyalty.