Definitely a 0 star, front office woman is very rude, really don't know how to treat customers with…read morerespect. Not professional or kindness at all.

Alexandra was absolutly outstanding. Place was easy to get in and out of. Well stocked. Trucks were…read moreclean and ran great. Probably the 8th UHAL I have used and it was the best.

Walter is amazing and has a great personality. Personable, awesome service! Super clean truck!read more

Great rates for rentals but this location in Sanford, FL has the absolute worse customer service…read moreand team members working for them. Very frustrating to work with these folks and while I'll rent from UHaul in the future, I'll never use this location.

White glove experience across the board! David Gold and Eric came over to help us move our Baby…read moreGrand Piano, last minute after we'd hired "All My Sons" moving company who had failed us spectacularly. They were able to come out the next day, and were the most cost effective option out of all the quotes we requested. Eric and David treated our piano with such delicate care, they were quick, efficient, knowledgeable and so friendly - even our dogs liked them! 10/10 experience, we would highly recommend them and will use them in the future!

I was unaware of the fact that part of your belongings come then you wait a month for the rest…read more Then when you finally receive them many items are missing. Needless to say I am v unhappy with this company.

worst experience I've had with such a large company in a long time. I came in at 6:45pm to…read moreexchange/ return truck. immediately the one girl had an issue with what time i showed up. then there was discrepancies on the charges they were charging and I needed help to understand how they came up with that number. from the manager to the other employees they were PISS POOR. Huffing and puffing the whole time. the manager could give a fuck less- which was very clear to see. i set a reservation for this morning that night- i called up this morning to confirm and let them know i was going to head that way. they told me they wouldn't rent to me because of the condition truck came back in. mind you- the bed was clean, interior was clean ( not showroom clean, but it was clean) 3 weeks in to rentMing this truck it developed an oil leak. they refused to rent to me claiming the oil leak and condition i brought the truck back was my fault. reality is is Ii kept them there past 7pm last night trying not figure out why I was being charged $1800 when I've been paying weekly to extend vehicle. All the employees there are a bunch of losers. Manager was trash. No customer service skills whatsoever. PISS POOR customer service, would never rent another anything from them.

I hesitated using U-Haul due to be burned by them in the past but I took a chance with this…read morelocation and I must say the whole transaction was stellar. I made a reservation and immediately received a text confirmation. The next day I showed up 30 minutes early for my appointment and there was a fairly long line. I was 50/50 in my mind getting the trailer that I reserved. I was waited on 10 minutes before my appointment and not only got the trailer that I reserved, but was able to buy a hitch ball and straps at a very fair price. I went on my way and handled my business and returned the trailer well within the 6 hours allotted. An employee met us outside and sent us on our way within a minute. Totally stellar experience!

Fast and easy. Got the truck and was on my way and the miles for the rental were under what they…read moresaid on the sheet.

Besides the 5* Star rating this location deserves, because of their professionalism, and…read morefriendliness that makes renting a vehicle so easy, the honesty they have within proves to me they are a step above the rest. After hiring a van, to pick up some heavy products from a local Home Depot store to deliver them to my home, after taking the van back, this dumba$$ forgot to look in the side pocket of the door, to ensure I had everything with me. As it was getting late into the evening, the van was given it's usual inspection, and they confirmed the van didn't have any damage on it, or in it, and I was good to go. The following morning, I received a phone call from the gentleman who'd served me the day previously, and he informed me that I had left my wallet in the side door panel. After dropping off the van, and going back home, I didn't even realize I was without my wallet. I had over $800 in cash, my credit cards, my ID, my UK ID, as well as irreplaceable, and personal keep sakes within my wallet. "Hello, Sir. We have located your wallet within the side door of the vehicle you hired from yesterday. We have placed your wallet in our safe, for safe keeping, ready for you to pick up at your earliest convenience", was all I needed to hear. On returning to the store, EVERYTHING was still in my wallet. EVERYTHING. All my cash. All of my credit cards. My ID's, and keeps sakes. EVERYTHING. I thanked the gentleman who found my wallet, and who'd called me to tell me about my missing wallet, and, of course, I thanked him also by my insistence of giving him a reward for his honesty Losing my wallet would have been a HUGE inconvenience to me, to be able to replace the cards, and ID's. But the keep sakes would have been lost if it wasn't for their honesty (Unfortunately I didn't catch the gentleman's name for me to be able to give him due credit within this review. But I'm sure he knows who I'm writing about if he reads this). And for that alone, I give this company 5* Stars

The workers were very nice and helpful, however the owner was rude to her own workers and was very…read moresassy and passive aggressive to us. I could not recommend coming to this location as there are so many others. The owner needs an attitude adjustment, especially to her own employees.

I rented a u-haul cargo van for a quick move on a Sunday. Millie took such good care of me, so…read morepersonable and friendly, also very professional. The van was super clean and I'm great condition. You could tell that Millie really knew about the products and services she was responsible for and she truly takes pride in running a quality and successful small business. I did not go back into the storage facility but if they storage units are anything like the moving vehicles she offers, you won't be disappointed. I will definitely be back for any moving and storage needs I have in the future. Thank you!!!