At the last minute my friends who were originally going to help us move had to work. So we had to…read morerent a moving truck . I called the 800 number and made a reservation (the agent told me we could use a debit card to rent an eco van however when we got there the woman at the desk informed me that it has to be a credit card. Since I didn't bring one I thought we were in between a rock and a hard place however we were able to rent a moving van using just a debit card . They were so nice to us and walked us through the whole process. I think we paid 50.00 if that and soon enough we were moved into our new home and returned the truck before they closed . I definitely recommend this location and you may even see them dancing when you come back to return your rental !

My husband and I went to get a U-Haul trailer and preordered online. We were under the impression…read morethat we needed a ball and wiring, to which we got both. The guy they call Moe, was extremely helpful and very kind. But he failed to tell us ahead of time that we didn't need the wiring before going through with the sale. When we tried to fix it, after 15 minutes, we gave up. I'm a little irritated that we had to keep the wiring and could not get our $15 or so back. If we weren't leaving yesterday afternoon it's the trailer, we would have stayed that much longer. So now we have $15 wiring that we might be able to get $5 back in re-selling it. Not only did we double check with the pictures online, we took our own pictures of the trailer. It worked for what we needed it for. We've never used U-HAUL before; but next time, we will remember not to get the extra wiring kit. And other than that, everyone was really nice and professional.

I have rented different equipment from them over the past several years. Have never had an issue…read moreand they have been fair. Their friendliness when it comes to customer service could use a little work but prices are fair.

I would give zero stars if I could. They lie about pricing, they are completely unprofessional in…read morehow they treat people and they are crooks! They removed almost $500 out of my checking account WITHOUT my permission on equipment that I never even owned. I would strongly urge everyone to go somewhere else.

I had such a great experience with this company! First off it was pretty cheap as far as renting…read moretrucks was concerned. Also I called at 10 mins to closing time, the guy Josh Hoehn went out of his way to make sure I got what I needed! He was super professional! So nice! And had everything ready when I got there. He done such a good job. I just wished all customer service experiences was like this one. The Lexington Ky 4700 Georgetown Rd. office is where I rented my truck so Josh done his job to the tee. I would highly recommend them. And since I have more moving to do I'll be back. Thanks Penske!

From the owner: Save Up To 20% When You Reserve Online Today!read more