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    Penske

    1.0 (1 review)
    Closed 9:00 am - 6:00 pm

    Services - Penske

    Truck rental

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    10 years ago

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    Bay Area Auto & Truck Rental

    Bay Area Auto & Truck Rental

    (2 reviews)

    My company has used Bay Area Auto & Truck Rental for several years. Nick and Paula have always…read moregiven us stellar customer service. Nick is quick to get a rental ready for us, even at the end of the day. Paula is always on top of her game and ready to serve. I appreciate the personal service I have received from both of them.

    It was Saturday after 1 pm. They close at 3 and all other agencies other than at the airport had…read moreclosed at 1, but my car had just died and was towed to the shop so I needed a car. I called and spoke with, I think, Callie(?). Explained my needs, and I asked if a screen shot of my insurance card was ok or if she needed a hard copy. She said she has to have verbal confirmation from the company. Well I can RARELY ever get ahold of my agent, but had actually just spoken to her, so I said she could reach him now, or would have to call the 800 number. After 45 minutes I had not heard back, so I called again and was told her had JUST called him and got no answer. Thanks for waiting. To add insult to injury, she was told the 800 number could only send by email and could take 10 days! WHAT??!? But I said no problem. I just looked it up on their app and it has my full policy details right there. She said "Yeah, but anybody can take a screenprint!" I said It's NOT a screenprint!! It's an APP! An interactive app! I can't fake that! She was sorry, (yep) but had to speak to someone to confirm. Unbelievable. LUCKILY, I was able to reach my agent by text and he spoke with her and got what she needed. All absolutely unnecessary though, had somebody been able to engage her thinking capabilit​​​y. This company needs that as a policy. Oh, and I didn't even get a receipt!!

    Penske - truck_rental - Updated May 2026

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